I prepared this in the training i gave to BMs to activate their role. good material and i would suggest giving some debate skills to measure communication levels.
Leading Virtual Effectiveness: Four Strategies for Effective CommunicationCitrix Online
This new eBook by Camille Preston of AIM
Leadership reveals 4 steps to mastering effective virtual leadership and communication and provides the tools for managing the shift to the virtual workplace.
What is internal communications, and why should any company spend money on it? Learning how to improve employee communications allows for more work to be done in less time and with less frustration.
Organizational Change Management: Game Changer or Flavor of the day?Deepak Babbar
This abstract reflects some of the practical challenges organizations undergoing business and information technology (IT) transformations face in today’s rapidly changing environment. When organizations embark on these large-scale initiatives, increasingly they are adding organizational change management (OCM) to the mix. This is, perhaps, an acknowledgement that previous initiatives have not met the mark because the people side of change was underestimated or not factored in.
I prepared this in the training i gave to BMs to activate their role. good material and i would suggest giving some debate skills to measure communication levels.
Leading Virtual Effectiveness: Four Strategies for Effective CommunicationCitrix Online
This new eBook by Camille Preston of AIM
Leadership reveals 4 steps to mastering effective virtual leadership and communication and provides the tools for managing the shift to the virtual workplace.
What is internal communications, and why should any company spend money on it? Learning how to improve employee communications allows for more work to be done in less time and with less frustration.
Organizational Change Management: Game Changer or Flavor of the day?Deepak Babbar
This abstract reflects some of the practical challenges organizations undergoing business and information technology (IT) transformations face in today’s rapidly changing environment. When organizations embark on these large-scale initiatives, increasingly they are adding organizational change management (OCM) to the mix. This is, perhaps, an acknowledgement that previous initiatives have not met the mark because the people side of change was underestimated or not factored in.
Thoughts on internal communication via Rachel Miller @AllthingsICRachel Miller
A collection of thoughts to inspire, spark ideas and encourage you in your internal communications.
Collated by internal communication and social media strategist Rachel Miller www.allthingsic.com
This is a warning speech to wake up advertisers who do not believe that things are really changing. It is also offers a roadmap to start changing their day-to-day operations
social media netnography presentation IBM information on demand, nov 2010Steven Van Belleghem
Word-of-mouth is the key driver of growth. Managing it is the challenge for the future. By observing, facilitating and joining the conversation you can actually lead it. This presentation is about the first step: how to observe conversations on social media.
05 managing conflict in organizations and dealing with unethical choices c...Nevion
There is a clear tendency to identify trouble makers based on individual’s perceptions or past experience. We often relate to someone else behavior, on single characteristics that are dominants. In other circumstances we are comparing behaviors in the same group assuming that all individuals belonging to that group shall behave the same way. This is forcing individuals to adapt their behavior in that group, not necessary producing the best outcome in term of performances or motivation.
How to help Line Managers be Better CommunicatorsPoppulo
Download our free How to Guide on the same topic here: http://bit.ly/2VNVV3I
Line managers play a crucial role in articulating company communications and providing feedback to senior management. As the workplace changes radically – driven by a range of inter-linking factors such as technological advancements, talent shortages, remote working, and sky-high urban property prices – the role of the line manager in this context is going to become even more critical.
Yet, rightly or wrongly, they are consistently seen as being poor communicators.
This presentation includes some wonderful insight from several IC professionals and covers:
- Capability building
- Capacity building
- Cascade management
- Leadership support
- Process support
- Data to the rescue
---
We know that every organization faces different communication challenges. Call us now if you’d like to discuss yours with one of our IC experts.
Intl. +353 21 242 7277
UK 0800 904 7955
US 781 443 7600
or visit Poppulo.com
Reaching non desk-based employees: case studyPoppulo
Download the full case study on the same topic here: http://bit.ly/2WtHWAd
One of the biggest challenges facing many companies is to ensure they have effective communication systems in place to reach and engage employees right across the organization, whether they are desk-based in HQ, at regional locations, or not as digitally connected as some of their colleagues.
Reaching the latter was the challenge Laura Barbour faced when she joined Formica Group Europe as European Employee Engagement Manager in 2015. The task she faced was daunting:
* The company was in financial trouble and morale was on the floor
* The latest employee engagement scores were terrible
* Confidence in the company leadership was very low
* She was the sole internal communicator
* It was very difficult to reach employees as most were shop floor workers who were not digitally connected and weren’t allowed have phones while on duty.
This presentation takes you through the fascinating story of how Laura and her Formica colleagues tackled and overcame these challenges.
---
We know that every organization faces different communication challenges. Call us now if you’d like to discuss yours with one of our IC experts.
Intl. +353 21 242 7277
UK 0800 904 7955
US 781 443 7600
or visit Poppulo.com
Communication as a leadership skill is becoming more important than ever before. As we have seen in the case of Elon Musk, how CEOs signal their leadership on social media can make or break a company's reputation. Social is making PR a more critical corporate function, and now leadership communication by executives online is the key to public relations success for senior leaders.
How to Survive & Thrive in Today´s High Risk Business World.
In this new economy that we are living, "Culture of High Risk," Companies can lose phenomenal sums of money for months and deny that anything is amiss, until losses are too large to be ignored. Then they look for the downsizing employees in a futile attempt to cut their losses. When asked why they didn´t do anything about their mounting losses earlier, some companies use to say “We are waiting for it to turn around” or “We can´t do much about it because we can´t get the right employees to cooperate”...these excuses are nothing more than denials that the situation is bad and must be changed.
Tackling Your Toughest Influence Challenges: Tools for Leading and Influencin...Human Capital Media
Do your firm’s employees need to work together across internal boundaries, regions, functions and businesses? This question has taken on added urgency in today’s increasingly matrixed organizations where employees of all levels must now rely more heavily on their ability to influence others to achieve their own business objectives.
Learning and development experts Liz Rayer and Carol Bonett will share insights learned and strategies developed from more than 20 years of helping Fortune 500/Global 1,000 T&D organizations improve the efficiency of their internal working relationships.
In this webinar, you will learn how you can help your organization identify common influence traps and implement simple measures to avoid them.
Common traps:
Spending too much time trying to get others to understand your point of view.
Approaching persuasion as selling, rather than as joint problem solving.
Spending too much time trying to get people to say “yes” and not enough trying to understand why they are saying “no."
Spending too much time trying to influence the wrong people (stakeholder mapping).
People who cannot be influenced.
People who can't decide or do what you need.
Assuming efficiency and inclusion are mutually exclusive in decision making.
Internal communications in the workplace has undergone tremendous changes. Technology, remote working, globalization, and flat structures have led businesses to rethink how they communicate with their employees.
In these slides, we discuss, what internal communications is, how to put an effective internal comms plan in place, and the latest trends, standards, benefits, and challenges.
Contents
Introduction & definitions.
Communication process.
Purposes of communication.
Types of communication.
How managers communicate.
Barriers to effective communication.
Organizational communication.
Thoughts on internal communication via Rachel Miller @AllthingsICRachel Miller
A collection of thoughts to inspire, spark ideas and encourage you in your internal communications.
Collated by internal communication and social media strategist Rachel Miller www.allthingsic.com
This is a warning speech to wake up advertisers who do not believe that things are really changing. It is also offers a roadmap to start changing their day-to-day operations
social media netnography presentation IBM information on demand, nov 2010Steven Van Belleghem
Word-of-mouth is the key driver of growth. Managing it is the challenge for the future. By observing, facilitating and joining the conversation you can actually lead it. This presentation is about the first step: how to observe conversations on social media.
05 managing conflict in organizations and dealing with unethical choices c...Nevion
There is a clear tendency to identify trouble makers based on individual’s perceptions or past experience. We often relate to someone else behavior, on single characteristics that are dominants. In other circumstances we are comparing behaviors in the same group assuming that all individuals belonging to that group shall behave the same way. This is forcing individuals to adapt their behavior in that group, not necessary producing the best outcome in term of performances or motivation.
How to help Line Managers be Better CommunicatorsPoppulo
Download our free How to Guide on the same topic here: http://bit.ly/2VNVV3I
Line managers play a crucial role in articulating company communications and providing feedback to senior management. As the workplace changes radically – driven by a range of inter-linking factors such as technological advancements, talent shortages, remote working, and sky-high urban property prices – the role of the line manager in this context is going to become even more critical.
Yet, rightly or wrongly, they are consistently seen as being poor communicators.
This presentation includes some wonderful insight from several IC professionals and covers:
- Capability building
- Capacity building
- Cascade management
- Leadership support
- Process support
- Data to the rescue
---
We know that every organization faces different communication challenges. Call us now if you’d like to discuss yours with one of our IC experts.
Intl. +353 21 242 7277
UK 0800 904 7955
US 781 443 7600
or visit Poppulo.com
Reaching non desk-based employees: case studyPoppulo
Download the full case study on the same topic here: http://bit.ly/2WtHWAd
One of the biggest challenges facing many companies is to ensure they have effective communication systems in place to reach and engage employees right across the organization, whether they are desk-based in HQ, at regional locations, or not as digitally connected as some of their colleagues.
Reaching the latter was the challenge Laura Barbour faced when she joined Formica Group Europe as European Employee Engagement Manager in 2015. The task she faced was daunting:
* The company was in financial trouble and morale was on the floor
* The latest employee engagement scores were terrible
* Confidence in the company leadership was very low
* She was the sole internal communicator
* It was very difficult to reach employees as most were shop floor workers who were not digitally connected and weren’t allowed have phones while on duty.
This presentation takes you through the fascinating story of how Laura and her Formica colleagues tackled and overcame these challenges.
---
We know that every organization faces different communication challenges. Call us now if you’d like to discuss yours with one of our IC experts.
Intl. +353 21 242 7277
UK 0800 904 7955
US 781 443 7600
or visit Poppulo.com
Communication as a leadership skill is becoming more important than ever before. As we have seen in the case of Elon Musk, how CEOs signal their leadership on social media can make or break a company's reputation. Social is making PR a more critical corporate function, and now leadership communication by executives online is the key to public relations success for senior leaders.
How to Survive & Thrive in Today´s High Risk Business World.
In this new economy that we are living, "Culture of High Risk," Companies can lose phenomenal sums of money for months and deny that anything is amiss, until losses are too large to be ignored. Then they look for the downsizing employees in a futile attempt to cut their losses. When asked why they didn´t do anything about their mounting losses earlier, some companies use to say “We are waiting for it to turn around” or “We can´t do much about it because we can´t get the right employees to cooperate”...these excuses are nothing more than denials that the situation is bad and must be changed.
Tackling Your Toughest Influence Challenges: Tools for Leading and Influencin...Human Capital Media
Do your firm’s employees need to work together across internal boundaries, regions, functions and businesses? This question has taken on added urgency in today’s increasingly matrixed organizations where employees of all levels must now rely more heavily on their ability to influence others to achieve their own business objectives.
Learning and development experts Liz Rayer and Carol Bonett will share insights learned and strategies developed from more than 20 years of helping Fortune 500/Global 1,000 T&D organizations improve the efficiency of their internal working relationships.
In this webinar, you will learn how you can help your organization identify common influence traps and implement simple measures to avoid them.
Common traps:
Spending too much time trying to get others to understand your point of view.
Approaching persuasion as selling, rather than as joint problem solving.
Spending too much time trying to get people to say “yes” and not enough trying to understand why they are saying “no."
Spending too much time trying to influence the wrong people (stakeholder mapping).
People who cannot be influenced.
People who can't decide or do what you need.
Assuming efficiency and inclusion are mutually exclusive in decision making.
Internal communications in the workplace has undergone tremendous changes. Technology, remote working, globalization, and flat structures have led businesses to rethink how they communicate with their employees.
In these slides, we discuss, what internal communications is, how to put an effective internal comms plan in place, and the latest trends, standards, benefits, and challenges.
Contents
Introduction & definitions.
Communication process.
Purposes of communication.
Types of communication.
How managers communicate.
Barriers to effective communication.
Organizational communication.
Avoid these 10 mistakes in your internal communications strategyVing
An effective internal communications strategy is crucial to your financial bottom line. Effective communicators and increased profits are directly related. Here are 10 mistakes you should avoid so you can stop sabotaging the way you communicate.
The desire to have “Improved communication skills” emerges repeatedly on surveys and research as an ability critical to project success, and yet we all continue to feel challenged by it! Tons of published research and books provide great resource, but often leave us still struggling for how to effectively communicate.
This webinar will consider what gets in the way of effective communication and provide tips and techniques for project communication that works.
Cracking the Business Communication Code.pptxWorkforce Group
Communication is critical in everyday communication, and this translates into the workplace. Be it verbal, non-verbal or written communication, effective communication is essential to the success of your business venture.
Effective communication affects processes, efficiency and productivity, and while it may seem like an intangible skill, developing proper communication guidelines and strategies is important to foster inclusivity and a healthy workplace culture.
Of course, business communication is held to a higher standard than everyday communication; as such, the consequences of misunderstandings are weighty. How, then, do you improve communication skills and processes in the workplace?
In this deck, you’ll learn the impact of effective business communication on business results and goals.
You’ll also learn
· The major challenges that effective business communication can solve.
· Barriers that affect effective communication.
· 7C’s of effective business communication
· Key ways to implement effective business communication
8 Effective Tips to Improve Business Communication Skills.pdfClosecall
Effective business communication skills are strong pillars of any successful business organisation, as they help with the seamless execution of both major and minor business tasks.
Mastering the Art of Business Communication A Comprehensive Guide.pdfMr. Business Magazine
In the fast-paced world of business, effective communication is the key to success. Whether you’re interacting with clients, colleagues, or stakeholders, mastering the art of business communication is crucial for fostering positive relationships and achieving organizational goals.
The In Flow Communication Skills Accelerator Dominic Colenso
Discover how our unique communication skills accelerator programme can help your business increase productivity, engagement and profit.
www.inflow.global
** Disclaimer:
All of the pictures and pieces of information on this site are the property of the respective owners. I do not hold any copyright in regards to these pictures and information. These pictures have been collected from different public sources including various websites, considered to be in the public domain. If anyone has any objection to display of any picture, image or information, it may be brought to my notice by sending an email (contact me) & the disputed media will be removed immediately, after verification of the claim.
References:
Book: Sampa, Elias M.,
Discipline and Ideas in the Applied Social Sciences (First Edition). REX Book Store Inc., 2017.
Ariola, Mariano M., LL.B.;Ed.D.; L.P.T
Discipline and Ideas in the Applied Social Sciences. UNLIMITED BOOKS LIBRARY SERVICES & PUBLISHING INC., 2017.
Internet sites:
www.facebook.com/HeyMissChaii
Wk 5 Individual Preparing for Working in TeamsTop of FormBott.docxhelzerpatrina
Wk 5 Individual: Preparing for Working in Teams
Top of Form
Bottom of Form
Assignment Content
1.
Top of Form
Collaboration is everywhere, especially in the health care industry. It is important to learn how to work and communicate in a collaborative environment. As you progress through your program, you will experience learning teams in your courses. Learning teams provide you with valuable experiences that will prepare you for working collaboratively in the health care industry.
Navigate to the University Library homepage.
Locate the Learning Team Toolkit on the upper right side of the homepage.
Create a 7- to 10-slide Microsoft® PowerPoint® presentation that identifies the Learning Team resources provided by the University and the importance of working effectively in a team. A presentation format has been provided for this assignment; however, you may choose to format your presentation in another professional manner.
Include the following in your presentation:
Slide One: Title Slide
· Title of presentation
· Your name
· Course abbreviation and course number
· Due date
· Your facilitator’s name
Slide Two: Introduction
· Describe what the Learning Team Toolkit is.
· Provide screenshots of the Learning TeamToolkit.
Slides Three and Four: Review the Learning Team Charter
· Explain the importance of the Learning Team Charter.
· Why is it created?
· Why is it important in collaborative environments?
· How can it be used during team conflicts?
· Why is it important to communicate with your faculty?
Slides Five and Six: Review the Learning Team Evaluation
· Explain the importance of the Learning Team Evaluation form.
· Why is it important to rate the members of your team?
· Why is it important that your faculty know how you would rate your team members?
Slide Seven: Learning Team Toolkit Resources
· Explain the resources available in the LearningTeam Toolkit.
Slide Eight: Importance of Team Work
· Explain the importance of team work in education and the workplace.
· Identify some strategies you would use when working in a team.
· Identify effective communication you would use when working in a team.
Slide Nine: References
· Cite 3 peer-reviewed, scholarly, or similar references.
· Format your references according to APA guidelines.
Note: Speaker notes are to be provided for each slide. Refer to the “Tutorial: Adding Speaker Notes to Microsoft® PowerPoint® Presentations” document for more information on how to add speaker notes to your presentation.
Note: The University’s Center for Writing Excellence provides samples of different deliverables. Under Samples, you will find a sample Microsoft® PowerPoint® presentation to use as a reference while creating your presentation.
Cite 3 peer-reviewed, scholarly, or similar references to support your presentation.
Format your assignment according to APA guidelines. Include a title slide, detailed speaker notes, and a reference slide.
Submit your assignment.
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INFO FROM THE BOOK ...
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Communication Networks".
New Explore Careers and College Majors 2024Dr. Mary Askew
Explore Careers and College Majors is a new online, interactive, self-guided career, major and college planning system.
The career system works on all devices!
For more Information, go to https://bit.ly/3SW5w8W
Leadership Ambassador club Adventist modulekakomaeric00
Aims to equip people who aspire to become leaders with good qualities,and with Christian values and morals as per Biblical teachings.The you who aspire to be leaders should first read and understand what the ambassador module for leadership says about leadership and marry that to what the bible says.Christians sh
MISS TEEN GONDA 2024 - WINNER ABHA VISHWAKARMADK PAGEANT
Abha Vishwakarma, a rising star from Uttar Pradesh, has been selected as the victor from Gonda for Miss High Schooler India 2024. She is a glad representative of India, having won the title through her commitment and efforts in different talent competitions conducted by DK Exhibition, where she was crowned Miss Gonda 2024.
Want to move your career forward? Looking to build your leadership skills while helping others learn, grow, and improve their skills? Seeking someone who can guide you in achieving these goals?
You can accomplish this through a mentoring partnership. Learn more about the PMISSC Mentoring Program, where you’ll discover the incredible benefits of becoming a mentor or mentee. This program is designed to foster professional growth, enhance skills, and build a strong network within the project management community. Whether you're looking to share your expertise or seeking guidance to advance your career, the PMI Mentoring Program offers valuable opportunities for personal and professional development.
Watch this to learn:
* Overview of the PMISSC Mentoring Program: Mission, vision, and objectives.
* Benefits for Volunteer Mentors: Professional development, networking, personal satisfaction, and recognition.
* Advantages for Mentees: Career advancement, skill development, networking, and confidence building.
* Program Structure and Expectations: Mentor-mentee matching process, program phases, and time commitment.
* Success Stories and Testimonials: Inspiring examples from past participants.
* How to Get Involved: Steps to participate and resources available for support throughout the program.
Learn how you can make a difference in the project management community and take the next step in your professional journey.
About Hector Del Castillo
Hector is VP of Professional Development at the PMI Silver Spring Chapter, and CEO of Bold PM. He's a mid-market growth product executive and changemaker. He works with mid-market product-driven software executives to solve their biggest growth problems. He scales product growth, optimizes ops and builds loyal customers. He has reduced customer churn 33%, and boosted sales 47% for clients. He makes a significant impact by building and launching world-changing AI-powered products. If you're looking for an engaging and inspiring speaker to spark creativity and innovation within your organization, set up an appointment to discuss your specific needs and identify a suitable topic to inspire your audience at your next corporate conference, symposium, executive summit, or planning retreat.
About PMI Silver Spring Chapter
We are a branch of the Project Management Institute. We offer a platform for project management professionals in Silver Spring, MD, and the DC/Baltimore metro area. Monthly meetings facilitate networking, knowledge sharing, and professional development. For event details, visit pmissc.org.
Resumes, Cover Letters, and Applying OnlineBruce Bennett
This webinar showcases resume styles and the elements that go into building your resume. Every job application requires unique skills, and this session will show you how to improve your resume to match the jobs to which you are applying. Additionally, we will discuss cover letters and learn about ideas to include. Every job application requires unique skills so learn ways to give you the best chance of success when applying for a new position. Learn how to take advantage of all the features when uploading a job application to a company’s applicant tracking system.
1. It’s All AboutCommunication Regional IT Institute Supervised By: Dr. Stephanie Jones By: Mohamed Yehia Mohamed Magdy Karim M. Behiery HaithamSalheen
2. To be covered What you do What a manager do A Shift in Mindset and Skills Interpersonal Communication Contemporary Organization ABCs of Constructive Communication Domestic Examples and Analysis References
3. What you do Meeting’s Effectiveness Letters Planned Meetings Unplanned Meetings Memos Faxes Phone Calls Attitude Emails Complaints Voice Mails 3
4. What you do Work on tasks or projects _____% Discussions with the boss _____% Conversations with peers _____% Discussions with employees _____% Give employees instructions _____% Give employees feedback _____% Interview _____% Lead or take part in meetings _____% Make presentations _____% Compose memos, letters, e-mail _____% Telephone calls _____% Other activities _____% 4
5. What a manager do 1 Defining required results 2 Directing and coaching employee 3 Monitoring the employee’s Performance 4 Reporting progress and/or problems 5
6. What a manager do ManagementTheprocess of producing resultsthrough other people Desired Results 1 Defining required results 2 Directing and coaching employee 3 Monitoring the employee’s Performance 4 Reporting progress and/or problems 6
7. A Shift in Mindset and Skills M a n a g e r W o r k e r Manager Oversee other team members performance with good relational and communicator skills Worker Task-oriented with technical and/or operational skills 7
8. A Shift in Mindset and Skills Remember Communication is the most important skill in life Manager Mindset Manager success largely depends on how well he/she and his/her employees work together to accomplish goals, and so manager’s main focus is to do things that will equip and encourage his/her employees to produce the desired results 1 2 3 4 8
9. Remember Establish rapport Instill trust Foster cooperation Form alliances Persuade Mediate conflict Communicate clearly Communicate constructively Manager Skills Manager need not to be the best expert with tasks and/or technicalities, but should be the best communicator, his/her most interest should be interpersonal communications - skills that build and maintain relationships A Shift in Mindset and Skills 9
10. Interpersonal Communication Inter means among or between, so, Itis not one-way communication but It is an exchange that occurs through dialogue between two people or through discussion among several, with participation by everyone involved. 10
11. E-mail, voice-mail, and other new technologies should be used to enhance interpersonal communication ASAP Interpersonal Communication Technology Time Intensity , NOW! No one can afford to waste time through incomplete, inaccurate, or ineffective communication û Diversity Age, ethnic, gender, political preferences, religious beliefs, lifestyle, …. Liability Build with employees relationships that encourage them to first bring their concerns to you. 11
13. Contemporary Organization Interaction in a Contemporary Organization Fluid Flattened The multiple levels of a traditional structure have been reduced and replaced with self-managed teams or cross-functional work groups. The “chain of command” is neither as long nor as rigid. Feedback 13
14. Contemporary Organization Interaction in a Contemporary Organization Flattened Fluid Because a contemporary form is more “open” it is encouraged to communicate informally between and among interdependent groups, and so everyone will have more avenues for advancing ideas and the ideas of employees on his/her team. Feedback 14
15. Contemporary Organization Interaction in a Contemporary Organization Flattened Feedback In a contemporary organization, the manager resides at the center of the team or work group and everyone works within the context of delivering products and services to customers. Fluid 15
16. ABCs of Constructive Communication û Destructive Communication Constructive Communication Triggers conflict, breeds dissension and divisiveness. It results in resistance and, on occasion, outright rebellion and creates enemies rather than allies. It doesn’t take skill to put people down, anyone can do it but the price is high especially for a manager. Builds up employee morale, teamwork, and positive relationships between people who then are not only willing, but eager to work in concert. Takes a skill to do it, sometimes it takes more time, but it reaps notice-ably better responses and results. Whenever interacting with people - whether employees, colleagues, or the boss – anyone can “push down” by putting people down, or can “pull up” by communicating constructively. Conclusion 16
18. ABCs of Constructive Communication BuildBridges Trust Commonality Approach Approach is the manner of addressing both a person and the subject. It’s the preface to a communication, something that sets the stage. From a speaker’s approach, a listener forms expectations of what’s coming next. 18
25. If the subject isn’t pleasant, consider the most positive quality you can project to the person under the circumstances 19
26. ABCs of Constructive Communication Trust Commonality Approach Build Bridges Building a relationship takes time, attention, and skill. It also often entails bridging differences. And sometimes you have to meet people halfway Building bridges leads to productive working relationship 20
27. ABCs of Constructive Communication Trust Commonality Approach BuildBridges When, a manager understands employees’ goals, he/she can cooperate with them to help them attain their goals. And when they understand the manager’s concern about a problem, they can cooperate with him/her to get it solved. Bridges hold up only if they’re constructed on a firm foundation. The same is true of relationships. A cooperative, productive working relationship is based on a twofold foundation of trust and commonality. 21
28. ABCs of Constructive Communication Build Bridges Commonality Approach Trust It’s a vital component of constructive communications. The firm belief that someone or something is reliable, that you can depend on them or it. 22
29. ABCs of Constructive Communication Trust Commonality Approach Build Bridges How to gain trust? It’s important that you interact in trustworthy ways. You convey the unspoken message, “You’re safe with me.” Don’t punish people with the past. 23
30. ABCs of Constructive Communication BuildBridges Trust Approach Commonality We prefer dealing with people who are “like” us. It’s easier to understand one another when we share some things in common: a common language, similar backgrounds, common interests. We’ll cooperate more readily with those with whom we have things in common. 24
31. ABCs of Constructive Communication BuildBridges Trust Approach Commonality What we should do? One of your challenges is to discover and develop commonalities. 25
32. ABCs of Constructive Communication BuildBridges Trust Approach Commonality What commonality can make? Commonality unites people. People function more effectively as teams. Commonalities reduce conflict. 26
33. Domestic Examples and Analysis What you do In some organizations in Egypt, employees as well as managers do not feel that they are fully utilized because of unclear roles, distractions, interrupts, interfering, and lots of politics. What a manager do In many cases, middle level managers are more like politicians. Also, sometimes the managers forget to benefit from the team leader and goes directly to juniors, this type of actions waste the manager’s time and creates some conflict at the junior staff members, and most of the time the manger forgets to inform the team leader about the updates. 27
34. Domestic Examples and Analysis A Shift in Mindset and Skills Lots of young managers, are willing to learn, listen and be cooperative, but sometimes it is hard for them to accomplish their goals due to the interruption form higher management, changes from the clients, unstable economy. Interpersonal Communication Technology latest technologies are used on a large scale in Egypt, but sometimes employees missuse them, like for example using the companie’s email to useless jokes to the entire company, this behaviour wasts a lot of other employees time. 28
35. Domestic Examples and Analysis Interpersonal Communication Time Intensity In many organizations in Egypt time is very critical, but unfortunately in some critical situation the response is not as it should be. Diversity In Egypt, football is the most popular game, and sometimes some people are narrow-minded to take it so personally when their favorite team loses, in some organizations it is forbidden that a sales person talks about football with a potential client. Liability In very rare cases an employee sued an organization, but this doesn’t mean that managers shouldn’t listen to their team members. 29
36. Domestic Examples and Analysis Contemporary Organization Many companies in Egypt are more flattened, fluid, and many managers seek feedback, specially in high tech companies. ABCs of Constructive Communication Many young managers are well educated and talented in communication, they know how to approach their team members, how to build bridges with them, how to have mutual trust, but sometimes some employees construct bad directed common specially in not so high educated employees, managers should take care about that and try to benefit from this commons. 30
37.
38. Arredondo Lani [2007] Communicating Effectively – 24 lessons for day-to- day business success, McGraw Hill, New York
39. Booher Dianna [1994] Communicate With Confidence!: How to Say It Right the First Time and Everytime, McGraw Hill, New York
40. Cohen Steven P. [2007] Negotiate Your Way to Success, McGraw Hill, New York
41. Covey Stephen R. [2004] The 7 Habits of Highly Effective People, Free Press, USA
42.
43. Quick Thomas L. [1992] Successful Team Building, AMACOM, USA
44. Scholtes Peter R. [1997] The Leader's Handbook: Making Things Happen, Getting Things Done, McGraw Hill, New York
45. Scholtes Peter R., Brian L. Joiner, and Streibel Barbara J. [2003] The Team Handbook Third Edition, Oriel, Madison
46. Streibel Barbara J. [2007] Plan and Conduct Effective Meetings: 24 Steps to Generate Meaningful Results, McGraw Hill, New York
47. Streibel Barbara J. [2002] The Manager's Guide to Effective Meetings, McGraw Hill, New York