The document describes PollStar, an app and system that monitors election activity at polling stations. It captures feedback from Presiding Officers through questions on an app or phone calls. Presiding Officers can download the app, register with their phone number, and respond to Yes/No or numeric questions about polling station activity and vote counts. If officers don't respond on the app, they will receive a call to answer the questions via phone keypad. They can also call back within 30 minutes if they miss the initial call. The responses are sent to servers to provide election monitoring and command information.

1. Election
Monitoring
Command and
Control
4/10/2019 1

2. About
PollStar
• Monitors activity at Polling Stations during
elections
• The quick response system captures feedback
from the Presiding Officers / First Polling
Officers (POs) and conveys the information to
the chain of command

3. Steps to be followed by Polling
Officers
Step 1: POs may download the app from Google Play Store or Apple
App Store
Step 2: Register with app by providing your mobile number (Please
note that your mobile number should be in the list of Polling
Officers). PO will receive an OTP. On entering the OTP you will be
registered
(During training PO will be given a printout of the list of questions
with the timing allocated for submitting each report)
Step 3: On pre-poll day and poll-day POs will receive questions on
the app. POs can respond to the questions through the app
Step 4: In case POs did not respond through the app or if they are
not registered with the app, they will get a call from PollStar to
collect their responses
Step 5: In case the POs miss the call, they can call back the same
number to deposit their answers.
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4. 4/10/2019 4
Step 1: Downloading
the app
• Search for PollStar on Google Play
Store or Apple App Store
• Install the app

5. Step 2: Register with
the app
• Enter your phone number to
register
• Enter the OTP received on
your mobile number

6. Step 3: Questions received on app
• There are two types of questions
• Numerical (Response will be validated for the range)
• Yes/No
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7. Step 3:
Questions
received on
App
• When an event starts, the POs will see a
question in the app. In case the app is not
active, a notification will be sent to the POs
phone
• The PO opens the app, enters the response and
submits. The response will be sent to PollStar
server via internet. Response sent will be shown
in the Outbox.

8. Step 4: PO
receives a call
from PollStar
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• If PO does not respond through App, PO receives a call
from PollStar after 5 minutes from event start time
• If PO is not registered with App, then PO receives a call
at event start time itself.
• On a call, the PO responds to the questions using the
phone’s keypad.
• PO can disconnect the call on hearing “Thank you”
Election Comm
044- 30128899
calling…

9. Step 4: PO
receives a call
from PollStar
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• Two types of Question will be Asked
Numeric Value
Example:
Please enter the 11 a.m.
vote count
Answer is a number
Yes or No
Example:
Has the polling team arrived
at the Polling Station?
Possible answers are:
1 for Yes or 2 for No

10. Step 5: Dial-in
to deposit
answer
• If the call is missed or an invalid entry is made,
POs may dial the same number from which they
received the call within 30 minutes. They can
then listen to the question again and provide a
response.
• DSNL also provides an optional generic Helpline
number. A team of specialists shall offer support
on PollStar.

11. Election
Monitoring
Command and
Control
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