Hbl complete report

Internship Report on HBL Page 1
Ayesha Iftikhar
Internship Report
University of Agriculture Faisalabad.
Master in commerce.
Semester 4th
COM-722

Executive Summary
The experience working at HBL was phenomenal &
remarkable. It was a delightful saga & drive of erudition
that unquestionably cleared the perceptions of banking.
Banking is a power that reckons and possesses the finest
people in the nation serving all the businesses. This
learning was all about serving others in the best possible
approach.

Acknowledgement
Thanks to ALLAH Almighty for giving me
such a beautiful opportunity and enabling me
to complete my project thanks to my loving
parents and guardian who help me a lot every
phase of my life. Encourage me in the age of
depression and sacrificed for my better future.

I am very thankful to Madam,SAHAR my
supervisor. Who has helped me a lot in finding
an appropriate project and for her reviews,
encouragements and support.
I am also thankful to the whole staff of Habib Bank Ltd for
their demonstrative provision.
Table of contents.
Contents: Page Number
Introduction and
history……………………………………….. 5
Branches of
HBL…………………………………………………. 7
Nationalization & Privatization………………………………..
8
Vision, Mission and
Values…………………………….……….9
BOARD OF
DIRECTORS……………………………………11

Management……………………………………………………
...…13
Awards……………………………………………………..….…
……15
Departments……………………………………………………
……16
Products…………………………………………………………
..…..17
Services…………………………………………………………
……..18
HBL
Advances…………………………………………..….……..20
SWOT
Analysis……………………………………….……..……21
Annual Audit report
2014………………………………….…..23
Conclusions and recommendations……………….….…...25

Introduction and History.
HabibBank Limited
The Habib Bank Ltd is a leader in Pakistan's services industry. An
extensive network of 1425 domestic branches – the largest in
Pakistan and 55 international branches has enabled HBL to provide
comprehensive services that meet customer needs. This has ensured
thriving client relationships that form the backbone of the Bank's
operation.
• Today, HBL plays a central role in Pakistan's financial and
economic development. It has come a long way from its modest
beginnings in Mumbai on August 25, 1941 when it commenced
operations with a fixed capital of 25,000 rupees.
• Quaid-E-Azam was 1st
account holder.
Habib Bank has been a pioneer in providing innovative banking
services. These have included the installation of the first mainframe
computer in Pakistan followed by the first ATM and more recently,
internet banking facilities in almost 1425 domestic branches.
The Bank's towering presence in Pakistan's financial and commercial
life has remained unchanged over the decades. The strength of its

brand and image is symbolized by its prominent Head Office
building that has dominated Karachi's skyline for 35 Years.

Habib Bank plaza is located in Karachi.
• It has more than 1700 branches at domestic
level
• 55 branches in 26 different countries U.K ,
U.S.A, Hong Kong etc
• Largest banking sector of Pakistan
 Branches of HBL

 Nationalization & Privatization
Nationalization of Bank
Nationalization means transfer of any property or institution
from the private to the ownership of state. It is defined as:
“Nationalization is the process of bringing the assets of a
company into the ownership of the state”

HBL was Nationalized in 1974 and it
continue to Dominate the Commercial
banking sector.
Privatization of Banks
Privatization is the process of involving private sector in the
ownership state owned enterprises. It is defined as:
“Privatization is the denationalization of an industry,
transferring from public to private ownership”
 On February 26, 2003, Management
control was handed over to Agha Khan
Foundation, for buying the bulk of the
shares.

Vision, Mission and Values

Vision.
“Enabling people to advance confidence and success”
 Mission
“To make our Investor(s) prosper, our staff excel and to
create value for our stakeholders.”
 Values
“Our values are based upon the fundamental principles
that define our culture and are brought to life in our
attitude and behavior. It is our values that make us unique
and stem from five basic principles.”

 BOARD OF DIRECTORS
 SULTAN ALI ALLANA
(Chairman)
• AHMAD JAWAD
(Director)
• MUSTAFA MALIK
(Director)
• SAJID ZAHID
(Director)

• MOEZ JAMAL
(Director)
• SIKANDAR MUSTAFA
(Director)
• R.ZAKIR MAHMOOD
(President & CEO)

Management:
1. R. ZAKIR MAHMOOD
President & CEO
2. SIMA KAMIL
Head-retail & consumer banking
3. AYAZ AHMED
Chief financial officer
4. JAMIL IQBAL
Chief Compliance officer
5. SALIM AMLANI
Group internal audit
6. TULU ISLAM
GM-BRANCH & TRADE OPERATIONS
7. NAUSHEEN AHMED
Company secretary & head legal

8. SOHAIL MALIK
Chief risk officer
9. NAUMAN K. DAR
Head-corporate & investment banking and
International banking
10. ABID SATTAR
Head-Global operations & learning and development
11. MUDASSIR H. KHAN
Chief information officer
12. ASLAM GADIT
Head-remedial assets
13. MIRZA SALEEM BAIG
HEAD-ISLAMIC banking
14. ALY MUSTANSIR
Head of marketing & brand management
15. M.SALAHUDDIN MANZOOR
Global treasurer
16. DR.RAZI AZMAT
Head Human Resources

17. FAIQ SADIQ
HEAD PAYMENT SERVICE
18. ABDUR RASHID AWAN
Business head-semi urban areas
19. AMAN AZIZ SIDDIQUI
RGM-GULF (USE, OMAN, BAHRAIN)

 AWARDS
2008
• BestBankin Pakistan
• MostInnovativeMarketAward
2009
• TheBestEmergingMarketBankin Pakistan
• HBLAmong Top 500 GlobalFinancialBrands
2010
• HBL wins Emerging Market Bank Award in Pakistan 2010. The
annual World Bank and IMF Meetings 2010 in Washington, D.C.,
HBL was presented with 2 awards: Best Bank Pakistan and Best
Trade Finance Provider Pakistan. These awards were conferred on
HBL in recognition of its achievements in product delivery and
service quality in the markets where it operates.

 DEPARTMENTS of HBL.
 Cash Department The cash department is the most
important department of the bank, it receives cash from the
customer and then deposit it into the accounts of the
customer and maintain their balances.
 Bills and Remittances Department The main
funtions of this department is to deal in following:
1.Outward bills for collection(OBC)
2.Inwards bills for collection(IBC)
 Foreign Exchange Department The main
function of this department is to facilitate the imports and
exports by opening up of letter of credit the banks provide.
 Credit Department The function of credit
department is to lend money in the form of clean advances
against promissory notes, as well as secured advances
against tangible and marketable securities. The bankers
prefer such securities that do not run the risk of general
depreciation due to market fluctuations

 PRODUCTS
HBL provides 4 types of deposit accounts:
 Current Accounts:
 HBL Freedom Account
 HBL Business Value Account
 Current Account
 Basic Banking Account
 Savings Accounts:
HBL Value Account
PLS-Saving Account
Daily Munafa Account
 Term Accounts:
HBL Advantage Account
Investment Plus Deposit
 Foreign Currency Accounts:
Foreign Currency Saving Account
High Yield Foreign Currency Fixed Deposit

 Servises
 ATM/ Visa Debit card.
 Cash withdrawal.
 Account Balance Enquiry.
 Funds Transfer.
 Utility Bill Payment.
HBL offers 2 types of debit card with their different features
given below:
 All services offered through ATM can be availed
using HBL Debit card
 Upto 15% on leading restaurants.
VISA Classic Debit Card VISA Master Debit Card
Cash Withdrawal Rs. 30,000 Cash Withdrawal Rs. 50,000
Purchase (Merchant) Rs. 150,000 Purchase (Merchant) Rs. 250,000
Funds Transfer Rs. 100,000 Funds Transfer Rs. 150,000

 Internet Banking
 Funds Transfer
 HBL Credit Card bill
 payment
 Cheque book Request
 Utility Bills payment
 Mobile Banking
 Funds Transfer
 Utility Bills payment
 Account / Credit Card
 balances
 Account / Credit card
 statements
 Phone Banking
 Balance inquiry
 Account information
 Stop cheque payment
 request
 Credit Card activation & de-activation

 Credit Cards
1. Gold card
2. Green card.
Following given below are the available limits on credit cards by
HBL.
Limits. GOLD card. GREEN card.
Minimum. 150,000 20,000
Maximum. 500,000 150,000
 HBL ADVANCES:
Car loan
Home loan
Personal loan
Banc assurance
1. Amaan: Retirement Plan
2. Tabeer: Education & Marriage Plan

 SWOT Analysis
 Strengths
NAME STRENTH (good will)
WIDE RANGE OF SERVICES
ATM FACILITY
BANK FOR ALL
 Weaknesses:
LESS TRAINED STAFF
ONLINE BANKING
MASTER CARD
WIDE AREA TO HANDLE
LIMITED PERSONAL LOAN
ADVERTISING CAMPAIGNS
LACK OF INFORMATION TECHNOLOGY
OVERLOAD WORKING ENVIRONMENT
 OPPORTUNITIES
COST REDUCTION
MASTER CARDS
MPROVED PROMOTIONAL TECHNIQUES
COOPERATION WITH OTHER BANKS

 THREATS
DE - MOTIVED EMPLOYEES
 REDUCED AREA NETWORK/BANKING
Other private commercial bank with sound
profitability is also a threat to HBL e.g. UBL,
Alfalfa, MCB etc.
For the 2 to 3 years, Pakistan is facing economic
and political instability which is a big threat.
Foreign banks are flourishing in field of
consumer financing.
Afghan war and terrorisms has an effect on the
economy of Pakistan.
Increased regulations from state bank of Pakistan
may affect its business.

Recommendations:
 Fresh graduates must be recruited, as the combination of experience
and fresh can produce better result and it will improve the efficiency
of management
 Banks different scheme must be convey to the targeted customers so
that to have a reasonable share in market.
 Mismanagement of resources must be avoided as much as possible as
a decrease profit but discourage hard workers and honest employees.
Conclusions:
 HBL is clearly the first choice of everyone who believes in qualitative
approach of banking an environment of highly responsible people.
Bank is enjoying a healthy market share and taste of good status in
terms of its operative features support.
 HBL is clearly the best bank operating in Pakistan. Corporate and
commercial functions are distinguished features of HBL experiencing
a good reputation and reasonable mark up with respect to prevailing
market mark up with assurance of satisfaction and support. HBL has
more customers as compare to other banks, if they given proper
attention to every customer then in few years it will be the leading
bank of the country.

Hbl complete report

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