Action Plan 2015-2017, Montréal - Smart and digital city

3
Strategic
Orientations
Defining:
Orientations
Selection criteria
Structural elements
Focus Areas
Seeking approval:
From the
decision-making
bodies
4
Action Plan
Prioritizing:
Programs and projects
Seeking approval:
From the
decision-making
bodies
5
Implementation
and Follow-Up
Deploying:
Measures and
ongoing review
Vision
Collecting
Communicating
Coordinating
Collaborating
+
Establishment of the
Bureau
de la ville
intelligente et
numérique (BVIN)
1
Oct.–Nov.
2014 Nov. – Dec.
2014
2015 . . .
2
Listening
Consulting:
Citizens
City workers
Community
International models
Identifying:
Needs, issues and
priorities
Jan. – May
2015
By and for CITIZENS 2
PROCESS
Spring-Summer
2014

REVIEW OF STRATEGIC
ORIENTATIONS
3

4
4
AccelerateTransform
5 Focus Areas
Way of Life
Economic
Development
Optimize mobility
throughout the island
in real time
Promote growth of leading-edge sector by employing the smart city strategy as
a catalyst for bringing the project to fruition and
as an engine of economic development
Democratic LifeUrban Mobility
Direct Services to
Citizens
Increase the provision
of direct digital services
to citizens and
businesses
Develop spaces
supporting urban
innovation and diminish
the digital divide
Improve access to
democratic life and
bolster the culture of
transparency and
accountability
4 Structural Elements
Architecture
Develop ultra high
speed multiservice
telecom infrastructure
CommunityTelecommunications Open Data
Release and use
prioritized open data
Create an open,
interoperable,
technological architecture
Develop, in co-creation with
the community, solutions to
urban issues
STRATEGIC
ORIENTATIONS
3
4

Selection Criteria
› Impact on structural components
› Contribution to stated strategic orientations
› Scope (impact on citizens)
› Cost/effort/return on investment
› Short or long-term implementation period
4
› Citizens*
› je vois mtl*
› Examples of International
initiatives
› Municipal projects*
(3 YCP**)
› 2014
› Apr.- May 2015
232
Ideas
Action
Plan
› Jan.–Mar. 2015
Potential
Projects
70
Selected
Projects
*70% of ideas received have been used in project formulation
3 je vois mtl projects and 10 municipal 3YCP** projects were selected
**Projects under the Three-Year Capital Works Program
6
Action Plan
ELABORATION

4
7
An EVOLVING Plan
Citizens
Plan
d'action
2016
Plan
d'action
2016
Plan
d'action
2016
2016
Action
Plan
International
Examples
2015
Action
Plan
City
2017
Action
Plan
Constantly
inspired by:
70 PROJECTS in
6 PROGRAMS
Less than one year: 26
1-3 years: 38
Over 3 years: 6

8*Bureau de la ville intelligente et numérique
4
P
Promote
● Oversee formulation of project vision and day-to-day project management
(schedule, budget, scope)
● Manage relations among different stakeholders
● Monitor and share best practices
● Monitor project success indicators
S
F
Facilitate
● Integrate each stakeholder’s interests and needs
● Facilitate interactions among stakeholders
Support
● Act as project stakeholder and define needs
● Intercede with other stakeholders to support project’s keys to success
● Monitor and share best practices
BVIN’s Role*
IN THE PROJECTS
8

9
Citizens will be stakeholders at all project phases
Development
*Project progress will be posted on BVIN site
More details on project phases appear in appendix
Discovery Test Deployment
Needs
Benchmarking in
conjunction with
stakeholders
Prototyping and Tests
Modification of scope
Staffing teams
End-to-End
Prototyping
Official Roll-Out of
Service
Public trials
Feedback
mechanisms
Corrections
4
Project Phases
9

No Initiatives
Impact on
Structural Elements
Impact on
Focus Areas
1 Public WiFi
2
Ultra High-speed Multiservice Network
3 Smart City Economic Cluster
4 Smart Mobility
5 Participatory Democracy
6 Digital Public Services
4The 6
PROGRAMS
10
CommunityArchitectureTelecommunications Open Data
Direct Services
to Citizens
Way of Life
Urban Mobility
Democratic Life Economic Development

11
1. Public WiFi
ACTIVITIES
Create hot spots where coverage is
poor
Establish a uniform experience and
provide consistent performance
throughout network
Goals
Improve citizens’ experiences, boost tourism and accelerate Montréal’s
economic development
4
Public WiFi access is limited
in Montréal
Context
11

12
1. Public WiFi
Projects Champion
BVIN’s
Role
Project Phase
Impact on
Focus Areas and
Structural Elements
Timetable Financing
*Deployment in indoor
municipal facilities
BVIN
STI
P Test
Less than one
year
Municipal
(3YCP)
*Deployment in urban areas
Palais des congrès BVIN P Development
Less than one
year
Parapublic
Quartier des spectacles
BVIN P Discovery
Less than one
year
Parapublic
Quartier de l’innovation BVIN P Discovery 1-3 years Parapublic
Downtown BVIN P Discovery 1-3 years
Municipal
(3YCP)
Old Montréal
Montréal en Histoires
BVIN
Service de la
culture
S Discovery 1-3 years
Municipal
Provincial
Deployment in large parks BVIN P Discovery 1-3 years
Municipal
(3YCP)
4
*Details on following pages Telecommunications Economic Development
Direct Services
to Citizens 12

13
1. Public WiFi
Projects Champion
BVIN’s
Role
Project Phase
Impact on
Focus Areas
and Structural Elements
Timetable Financing
*Deployment in
Commercial Corridors
BVIN P Discovery 1-3 years Municipal (3YCP)
*Deployment in Target
Neighbourhoods (i.e.,
Mile End)
BVIN P Discovery 1-3 years Municipal (3YCP)
Deployment in Montréal’s
Underground City
BVIN and
partners
Municipal
Private
Deployment on University
Campuses
BVIN P Discovery
Less than one
year
Institutional
Deployment of Antennas
on LED Street Lamps
Service des
infrastructures, de
la voirie et des
transports (DRA)
S Discovery 1-3 years Municipal (3YCP)
*Harmonized Experience BVIN P Discovery 1-3 years Municipal (3YCP)
*Mobile hot spots
locator app
BVIN P Development 1-3 years
Municipal (3YCP)
Partners
4
Direct Services
to Citizens
13

14
Deploy hot spots in:
● Administrative buildings
● Scientific and cultural
institutions
○ Library
○ Space for Life
○ Cultural centres
● Indoor sports facilities
1. Public WiFi
100% Deployment in
Indoor Municipal Facilities
Legend: Libraries
Administrative buildings
and other institutions
4
Summer
2015
2016 2017
100%
Coverage
Picture solely for information
14 PROJECTS
1-3 years: 10
Over 3 years: 0
14

15
1. Public WiFi
Palais des congrès
Vieux-Montréal (Montréal en Histoires)
Ste-Catherine street
Quartier des spectacles
Cité du Multimédia
Quartier de l’innovation
St-Laurent street
4
Less than one year
Deployment in Urban Areas
And Commercial Corridors
Mont-Royal avenue
Downtown
St-Denis street
Space for Life
1-3 years
Mile End
14 PROJECTS
1-3 years: 10
Over 3 years: 0
15

16
1 Banner
City + Partners
Hot Spots
1. Public WiFi
Harmonized Experience
Standardize under a single banner:
WiFi Montréal
● Single logo
● Easy way to get online
● Uniform service quality
● Mobile hot spots locator app
4
1-3 years
14 PROJECTS
1-3 years: 10
Over 3 years: 0
16

17
2. Ultra High-Speed Multiservice Network
ACTIVITIES
Adopt telecommunications policy
Create one-stop shop for urban
telecommunications
Include telecommunication function in
charter for all major urban projects
Goals
Providing access to an ultra-high speed multiservice fibre optic network
meeting all present and future needs of the entire community
4
Context
Non-optimized fibre optic
network
Last mile gap
Complex governance
Under-exploited asset value
17

18
Projects Champion
BVIN’s
Role
Project
Phase
Impact on
Focus Areas
Timetable Financing
New telecom policy
BVIN P Discovery 1-3 years Municipal
*One-stop-shop─urban
telecommunications
BVIN P Discovery
Less than one
year
Municipal
Inclusion of fibre
infrastructure in the list of
major projects
BVIN P Discovery
Less than one
year
Municipal
Fibre optic
deployment─Municipal
investments
BVIN P Discovery Over 3 years
Municipal
(3YCP)
*Deployment of fibre to the
home (FTTH)
BVIN F Discovery Over 3 years Private
4
Direct Services
to Citizens 18

19
4
19
Fast-track fiber-to-the-home deployment
1-3 years
Investments of $350 million
QUÉBEC
Potential major investments
MONTRÉAL
Illustration: Johan Batier, La Presse
5 PROJECTS
1-3 years: 3
Over 3 years: 0

20
One-Stop-Shop for Urban
Telecommunication Services
● Conduct inventory of fibre available in
city
● Plan land use for better deployment
● Coordinate deployments and
operations (public and private)
● Facilitate private sector fibre to the
home deployment (FTTH)
4
5 PROJECTS
1-3 years: 3
Over 3 years: 0
Less than one year
20

21
3. Smart City Economic Cluster
ACTIVITIES
Create environment fostering the
emergence of businesses in the
smart city economic cluster
Multiply sources of innovation
applied to solving urban problems
Simplify doing business with the city
Goals
Make Montréal a leader of innovation among smart cities and accelerate
economic development
4
Context
The city does not benefit from
innovations introduced by
small businesses
The city does not act like a
catalyst for the development
of the smart city economic
cluster
21

22
Projects Champion
BVIN’s
Role
Project Phase
Impact on
Focus Areas
Timetable Financing
*MTL Innovation Challenges
Non-Profit
organization
P Discovery
Less than
one year
Private
*Employee Innovation
Challenges
Service de
concertation des
arrondissements
RH & BVIN
P Discovery
Less than
one year
Municipal
Private
*Smart City Accelerator
Non-Profit
organization
F Development
Less than
one year
Private
Smart City Investment Fund
Economic
Development
F Development
Less than
one year
Private
4
*Details on following pages Economic DevelopmentCommunity Urban Mobility Democratic Life
Direct Services
to Citizens
22

23
Projects Champion
BVIN’s
Role
Project Phase
Impact on
Focus Areas
Timetable Financing
*Living labs in libraries and
other venues
Service de la culture S Discovery 1-3 years
Municipal
Provincial
Digital workshops and
Fab Labs in libraries Service de la culture S Discovery 1-3 years
Municipal
Provincial
*Modification of procurement
rules
Service des
approvisionnements
F Discovery 1-3 years Municipal
Parcours Innovation PME
Program─Smart City
Initiative
Service de
développement
économique
Technological Showcase
Service de
développement
économique
4
*Details on following pages Economic DevelopmentWay of LifeCommunity 23

24
4
Projects Champion
BVIN’s
Role
Project Phase
Impact on
Focus Areas
Timetable Financing
*Montréal Open Data Portal BVIN P Discovery 1-3 years
Municipal
(3YCP)
Automated Data Retrieval STI S Discovery 1-3 years
Municipal
(3YCP)
Application Program
Interface (API)
STI S Discovery 1-3 years
Municipal
(3YCP)
Montréal International
Startup Festival─Smart City
Initiative
Service de
développement
économique
F Development
Less than one
year
Municipal
Private
24 Hours of
Innovation─Smart City
Initiative
Service de
développement
économique
P Development
Less than one
year
Municipal
Private
Big Data─Institut de
recherche opérationnelle
Polytechnique
Service de
développement
économique
F Discovery 1-3 years
Institutional
Federal
Private
*Details on following pages Economic DevelopmentCommunityOpen Data Architecture 24

25
Smart City Ecosystem
Innovation Challenges
Festivals
Conferences
4
Events
Startups
SME
Business
Industry
Accelerators
Support
Financing
Open Data
API
The city as a
TEST BENCH
The city
as a
CLIENT
Facilitators
15 PROJECTS
1-3 years: 8
Over 3 years: 1
25

26
MTL Innovation Challenges
● Series of collaborative events
pertaining to Montréal’s
problems
● Formulation of innovative
solutions to specified problems
● Participation of local and
international multidisciplinary
teams
● Prize to win: participation in
the smart city accelerator
Key Innovation Challenges Themes
4
Urban Mobility Democratic Life
Direct Services
to Citizens
Less than one year
15 PROJECTS
1-3 years: 8
Over 3 years: 1
26

27
Employee Innovation Challenges
● Collaborative events for
employees of public, parapublic
and institutional establishments
● Development of innovative
solutions with great impact on
citizens’ lives
● Creation of multidisciplinary,
multidepartmental and
multiorganizational teams
● Prize to win: participation in the
smart city accelerator
Key Employee Challenge Themes
4
Urban Mobility
Direct Services
to Citizens
Democratic Life
Less than one year
15 PROJECTS
1-3 years: 8
Over 3 years: 1
27

28
Smart City Accelerator
● Support for business acceleration
● Workshops, development spring,
pitch sessions, etc.
● 2 mixed groups
(entrepreneurs/intrapreneurs), with a
minimum of 8 projects
4
Less than one year
15 PROJECTS
1-3 years: 8
Over 3 years: 1
28

29
● Living Labs in libraries and other sites:
○ Prototyping property and services in
an urban environment
○ Testing new beta public services
(by residents and businesses)
● Modification and simplification of supply
rules, making it easier for small business
to win contracts with the city
4
The City: Test Bench and Client
Pierrefonds Library
Chevalier Morales architectes and DMA
1-3 years
15 PROJECTS
1-3 years: 8
Over 3 years: 1
29

30
3. Smart City Economic Niche
Open Data
Vector of Economic Development
4
● Encourage community to use
open data, expanding creation of
applications and solutions
● Release maximum amounts of
data and develop application
program interfaces (API):
○ Standardized data
○ Real-time access to data
1-3 years
15 PROJECTS
1-3 years: 8
Over 3 years: 1
30

31
Smart City Events
4
Use events hosted in Montréal to:
● Build and maintain local and
international smart city network
● Draw on innovative initiatives
Examples of events:
Less than one year
15 PROJECTS
1-3 years: 8
Over 3 years: 1
31

32
4. Smart Mobility
ACTIVITIES
Provide all transit data in real time
Set up smart, intermodal and
integrated transportation systems
Support deployment of solutions for
providing information to travelers
Goals
Optimize real-time travel throughout the city
4
Additional travel optimization
is required in all parts of
Montréal
Context
32

33
4. Smart Mobility
Mobility Data─at the heart of smart transportation systems
4
14 PROJECTS
1-3 years: 8
Over 3 years: 1
REAL TIME
MOBILITY DATA
*
Info-
Traveller
*Centre de gestion de la mobilité urbaine
Real-time
Displays
(traffic /
parking)
Smart
Taxi
Smart
Parking
iBUS
Commercial
transportation
Integrated
Travel
Corridor
Management
CGMU*
Intermodal
Trip Calculator
Traffic Light
Synchronization
Shared
transport
(cars,
bikes,
etc.) 33

34
4. Smart Mobility
4
Less than one year 1-3 years
iBUS
Smart Taxi
Real-time Displays (traffic / parking)
Navigation app: prediction of available parking spots
Integrated travel corridor management
Info 511
Traffic light synchronization
14 PROJECTS
1-3 years: 8
Over 3 years: 1
34

35
Projects Champion
BVIN’s
Role
Project Phase
Impact on
Focus areas
Timetable Financing
Groupe d'action
Mobilité Montréal 2.0 in
real time
Mobilité Montréal F Discovery
Less than one
year
Municipal
Parapublic
Provincial
Inventory of mobility data
in real time
Service
infrastructures,
voirie et
transports (DRA)
P Development
Less than one
year
Municipal
Action Plan─Collection of
Incomplete and Missing
Data
Service
infrastructures,
voirie et
transports (DRA)
P Discovery 1-3 years
Municipal
Parapublic
Mon RésoMobilité mobile
app
Service
infrastructures,
voirie et
transports (DRA)
F Development
Less than one
year
Municipal
(3YCP)
*iBUS
STM F Development
Less than one
year
Parapublic
4. Smart Mobility
4
*Details on following pages CommunityOpen Data Architecture Urban Mobility 35

36
Projects Champion
BVIN’s
Role
Project Phase
Impact on
Focus areas
Timetable Financing
*GeoTraffic
Service
infrastructures,
voirie et
transports (DRA)
F Development 1-3 years
Municipal
(3YCP)
*Open Montréal 511
-API
-Web portal and mobile app
Service
infrastructures,
voirie et
transports (DRA)
Municipal
(3YCP)
Smart Taxi
Bureau Taxi
Montréal
F Discovery 1-3 years Parapublic
Integrated Travel
Corridor Management
Service des
infrastructures,
voirie et
transports (DRA)
F Discovery 1-3 years
Municipal
(3YCP)
Traffic Light
Synchronization
Service des
infrastructures,
voirie et
transports (DRA)
F Test 1-3 years
Municipal
(3YCP)
4. Smart Mobility
4
*Details on following pages Open Data Architecture Urban Mobility 36

37
Projects Champion
BVIN’s
Role
Project Phase
Impact on
Focus areas
Timetable Financing
*Smart Parking
Real-Time Displays -
available parking spots
Service
infrastructures,
voirie et
transports (DRA)
S Development
Less than one
year
Municipal
(3YCP)
Real-Time Parking Data
Capture
Stationnement
Montréal
F Development 1-3 years Parapublic
Nav/parking spot prediction
app
Stationnement
Montréal
S Discovery Over 3 years Parapublic
4. Smart Mobility
4
*Details on following pages Open Data Architecture Urban Mobility 37

38
4. Smart Mobility
4
Transit Data
At the heart of smart transportation systems
1-3 years
GeoTraffic
Montréal real-time urban transit database:
● Real-time data collection (traffic jams,
congestion, public transit status, etc.)
● Formulation of mechanisms for
communicating, processing and
sharing data with partners
Open Montréal 511
Application program interface (API) for
interacting with GeoTraffic, under open 511
standards, to create a vast range of
applications, including a Web portal and
mobile app
14 PROJECTS
1-3 years: 8
Over 3 years: 1
38

39
4. Smart Mobility
iBUS
● Launch of real-time bus locating
service (service/disruption status)
● Make data available as open data
and to application program
interfaces (API)
4
Less than one year
14 PROJECTS
1-3 years: 8
Over 3 years: 1
39

40
4. Smart Mobility
Smart Parking
● Real-time displays of available parking
spots
● Nav/parking spot prediction app
● Real-time parking data capture
4
1-3 years
14 PROJECTS
1-3 years: 8
Over 3 years: 1
40

41
5. Participatory Democracy
ACTIVITIES
Goals
Improve access to participatory democracy and reinforce culture of
transparency and accountability
4
Context
Release municipal data, as well as
management and governance
information
Develop data value-enhancement
tools
Adapt mechanisms of civic
participation and make them
available online
Efforts must be made to
increase municipal
transparency
Use of new technologies
should be encouraged to
provide better access to
participatory democracy
41

42
4
Projects Champion
BVIN’s
Role
Project
Phase
Impact on
Focus areas
Timetable Financing
*Reformulation of open data
policy
BVIN P Discovery
Less than one
year
Municipal
(3YCP)
*Montréal’s Open Data
Portal
BVIN P Discovery 1-3 years
Municipal
(3YCP)
*Automated Data Retrieval STI S Discovery 1-3 years
Municipal
(3YCP)
*Application program
interfaces (API)
STI S Discovery 1-3 years
Municipal
(3YCP)
Smart and digital city
performance indicators
BVIN P Discovery 1-3 years Municipal
Montréal’s Candidacy
for the ICF**
BVIN
CMM
P Discovery 1-3 years Municipal
Open Data Democratic Life Economic Development
*Details on following pages
**ICF: Intelligent Community Forum
42

43
Projects Champion
BVIN’s
Role
Project Phase
Impact on
Focus areas
Timetable Financing
*View of Montréal
View of Contracts BVIN P Development
Less than one
year
Municipal
(3YCP)
View of Budget Finances P Discovery
Less than one
year
Municipal
(3YCP)
View of Public Safety
SPVM
SIM
P Discovery 1-3 years Municipal
View of OMBI performance
indicators**
SPO F Development
Less than one
year
Municipal
(3YCP)
Online Right of Initiative
(e-petition)
City Clerk's
Office
S Discovery 1-3 years Municipal
Request to Access
Documents Online
City Clerk's
Office
F Discovery Over 3 years Municipal
* Details on following pages
** OMBI: Ontario Municipal Benchmarking Initiative
4
Democratic LifeOpen Data 43

44
Open Data
Vector of Transparency
4
9 PROJECTS
1-3 years: 4
Over 3 years: 1
Governance
Reformulation of open data policy
Tools
Deploy new evolution of open data portal
Automate data retrieval to simplify release of
open data
Develop program application interfaces
(APIs)
Adding Value
Creating different tools to display:
● Financial data
● Public safety information
44

45
View of Montréal
Tools for displaying information on
municipal government:
● Contracts
● Budgets
● Public Safety
● Performance Indicators
4
Example of financial data display tool─New York City
Less than one year
9 PROJECTS
1-3 years: 4
Over 3 years: 1
45

46
6. Digital Public Services
ACTIVITIES
Provide maximum number of
services through a multitude of digital
channels
Get residents involved in developing
services and in creating opportunities
for all of them to get acquainted with
their use
Goals
Provide 24/7 access to municipal services on multiple platforms
4
Digital delivery of services to
residents is inadequate
Context
46

47
● Multiple platforms, mobile-first
● Emphasis on personalization
● Simplifying user experience
● Maximizing number of services
● Developing payment functionalities
● Supporting citizens in their use of
services (i.e., in libraries)
4
Digital Services Available
and Accessible to All
Services
Enhanced 311
Taxes
Permits
Info-Collect
Info-Snow
Info-Towing
Etc.
Appropriation
Payment Online and mobile
Digital citizenship and
literacy initiatives
Multiple Platforms
Mobile
Web
Voice
Counter Service Points
Digital
Identifier
12 PROJECTS
1-3 years: 7
Over 3 years: 1
47

48
4
Open Data Architecture Urban Mobility
Projects Champion
BVIN’s
Role
Project
Phase
Impact on
Focus Areas
Timetable Financing
New architecture and
design (portal)
Service des
communications
STI
Municipal
(3YCP)
Enhanced 311 service
Service de concertation des
arrondissements
STI
Municipal
(3YCP)
Info-Collect
arrondissements
BVIN
P Discovery
Less than one
year
Municipal
City Court Online STI F Discovery 1-3 years
Municipal
(3YCP)
Online OPUS
Recharge
STM F Test
Less than one
year
Parapublic
Info-Snow─Phase 2
arrondissements
STI
S Test
Less than one
year
Municipal
(3YCP)
Info-Towing
arrondissements
STI
S Discovery
Less than one
year
Municipal
(3YCP)
Direct Services
to Citizens
48

49
Projects Champion
BVIN’s
Role
Project
Phase
Impact on
Focus Areas
and Structural
Elements
Timetable Financing
Pedestrian Information
Terminals
Service des
infrastructures, de la
voirie et des transports
Municipal
(3YCP)
Addition of Digital
Services
Service des
communications
STI
Municipal
(3YCP)
Online/Mobile Payment
Functionalities
Services des
communications
STI
Municipal
(3YCP)
Digital Citizen Identity
Service des
communications
STI
S Discovery Over 3 years
Municipal
(3YCP)
Parapublic
Digital Citizenship and
Literacy Initiatives
Service de la culture S Discovery 1-3 years
Municipal
Provincial
4
Way of Life
Direct Services
to Citizens 49

50
Overhaul of City Portal and
Addition of Digital Services
Flagship Projects:
● Info-Collect
● Online OPUS Recharge
● Info-Snow Phase 2
● Info-Towing
● New Portal Architecture and Design
● Enhanced 311 Service
● Municipal Court Online
4
50
New Request Recent
My
Favourites
My Requests
Tweets Profile
12 PROJECTS
1-3 years: 7
Over 3 years: 1

IMPLEMENTATION
AND FOLLOW-UP
5

52
BVIN Site and
COLLABORATIVE PLATFORM
5
● Ongoing monitoring of Smart and
Digital City Action Plan:
○ Project cards
○ Progress
● Collaborative Ecosystem for each
project:
○ Open Innovation
○ Civic Participation
Shared with
Less than one year─Summer 2015
Project phase: Development 52

53
Performance indicators
INITIATIVE
5
Step 2:
Establishment
of baseline
Step 3:
Setting goals
Constant support in the formulation of performance
indicators from an independent organization
Step 4:
Development
of measuring
and
monitoring
tools
Step 1:
Design of
performance
indicators
Step 5:
Assessing and
communicating
results
● Performance indicators will be proposed for each focus area and structural
element of the strategic plan to assess Montréal’s performance as a smart and
digital city
● Furthermore, each project included in the 2015-2017 Action Plan will be
assigned its own performance indicators and objectives
Focus Areas─Structural Elements─Projects
53

54
THE BVIN’S
Roles and Resources
5
● Mobilize key players, including city workers, in strategy development and implementation
● Promote, support and/or facilitate deployment of projects resulting from the 2015-2017 Action
Plan
● Contribute to development of new key skills needed to implement the 2014-2017 Montréal
Smart and Digital City Strategy
● Maintain dashboard of performance indicators on key focus areas/structural elements,
progress and implementation of selected projects; produce an assessment
Roles and Responsibilities
Person Years
Budget 2015 Supplement Needed Total
Open Data 1 2 3
Telecommunications - 3 3
Miscellaneous 2 4 6
Total 3 9 12
Required Resources
54

GLOSSARY
ACCELERATOR: Generally, a for-profit business operated by venture capital investors to generate returns on investments in client firms. Accelerators
provide a range of services to businesses at the start of their growth, including financial support, advice on business, office space, development and
additional services provided through partner organizations. Source: Adapted from the Canada National Research Council
API: Interface containing functions required for application development. Source: Adapted from the Grand dictionnaire terminologique of the Office
québécois de la langue française
CMM: Communauté métropolitaine de Montréal.
CO-DESIGN: Process of developping a typically innovative product or service involving the final user. Source: Adapted from wikipedia.org.
FAB-LAB: A fab lab (from “fabrication laboratory”) is a site in which members of the public can use a host of tools, such as computer-controlled machine
tools, to design and produce objects. Source: Adapted from wikipedia.org
DIGITAL DIVIDE: The digital divide is associated, in particular, with growing inequality of access to computing technology and the Internet, as well as
disparity of income level, geographic location and ethnicity. Source: Adapted from the Grand dictionnaire terminologique of the Office québécois de la
langue française
INCUBATOR: Generally, an NPO that provides services similar to those of an accelerator, but tends to spend more time on the businesses. An incubator
provides a broader range of services in terms of facilities and coaching services. Incubators are often sponsored by universities, colleges and economic
development agencies. Source: Adapted from the Canada National Research Council
INTERMODAL: Movement of passengers or freight involving different successive modes of transportation
Source: Adapted from the Grand dictionnaire terminologique of the Office québécois de la langue française
INTEROPERABLE: Ability of heterogeneous computer systems to work together, through the use of shared languages and protocols and to provide
reciprocal access to their resources. Source: Adapted from the Grand dictionnaire terminologique of the Office québécois de la langue française
LAST MILE: Set of agents, operations and associated equipment used for a telecom network’s final distribution segments. Source: Adapted from
wikipedia.org
LITERACY (digital): Set of knowledge in reading and writing (or, by extention, in computing) enabling a person to function in society.
Source: Adapted from the Grand dictionnaire terminologique of the Office québécois de la langue française..
LIVING LAB: Innovative site for developing projects, products and services with respect to specific problems. Its distinctive approach is to employ a co-
creation process involving end users in experiments under actual conditions, supported by an ecosystem of public-private-citizen partnerships. Source:
Adapted from the Livre blanc des Living Labs: Qu’est-ce qu’un Living Lab ? (Umvelt Service Design and Montréal InVivo).
PROTOTYPING: Process of producing a prototype. This prototype is an incomplete and unfinished model that could be the final item or product. Source:
wikipedia.org.
ULTRA HIGH-SPEED: Very fast Internet usually carried on fibre-optic lines.
WIFI: Connects various devices (computer, router, smart phone, Internet decoder, etc.) within a computer network to permit transmission of data between
them. Source: Adapted from wikipedia.org.
56

Description
PROJECT PHASES
57
Development Test Deployment
Diagnosis and Design
Phase
Analyze context (deficiencies,
needs, expectations) and
define problem
Clarify project’s intention and
formulate working hypotheses
Set precise objectives and
success indicators
Define framework and
strategy of action (necessary
resources, partners to
mobilize, techniques and
activities to promote, budget,
schedule)
Discovery
Final Test and Tweak Phase
Produce quasi-final version of
project
Test with target audiences and
under actual conditions
Make necessary corrections
before deployment
Public Launch
Make project, product and
service available to public
Constantly monitor, assess and
tweak as necessary
Provide feedback to all
involved on their participation
and their impact of their
commitment and participation
Startup and
Experimentation
Mobilize actors and partners
Complete financial packages
Develop and test different
options concerning each
aspect of the project
Evaluate and readjust

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