The document outlines a company's vision to be the preferred pet specialty service provider and a great place to work. It lists strategic goals like engaging employees, prioritizing safety, supporting communities, strengthening manufacturer relationships, and delivering an excellent customer experience. The company's values center around taking action, making good decisions, owning performance, passion for pet specialty, empowering others, and acting with integrity.

1. • Engaged, Stable Team
• Performance Coaching
& Feedback
• Be a Safety Leader
• Support Our Communities
• Focus Manufacturer
Relationships
• Grow High Margin
Categories
• Enable Local Retailers
to Compete Effectively
• Deliver One National
Distribution Network
• Offer Best in Class
Customer Experience
OUR VISION:
BE THE PREFERRED SERVICE
PROVIDER IN PET SPECIALTY
A GREAT PLACE
TO WORK
ENABLE RETAILERS
& MANUFACTURERS
TO DELIGHT THE
CONSUMER
BUILD THE
INDUSTRY LEADING
DISTRIBUTION PLATFORM

2. • We Have a Bias For Action
• We Make Good Decisions
• We Make it Right.. Now!
• We Own Our Performance
WE “OWN IT!”
• We Love Pet Specialty
• We Care About Actions
• We Enable Others
to Succeed
• We Take Pride in
Our Potential
WE ARE PASSIONATE
• To Have an Impact
• To Delight Our Customers
• To Build Our Future
• To Improve Our Communities
WE ARE EMPOWERED
• We Do The Right
Thing - ALWAYS
• We Tell The Truth
• We See The World
As it is
WE ACT WITH INTEGRITY
OUR VALUES:
HOW WE BEHAVE