Here is a slide deck you can use to answer 8 important questions to help your business focus on creating value. It is taken from information from the blog http://thestoryoftelling.com/blog
The document discusses entrepreneurship, entrepreneurs, and the benefits of entrepreneurship. It defines entrepreneurship as identifying opportunities and starting new business ventures by organizing resources and taking on associated risks and rewards. Entrepreneurs take initiative, see opportunities, and create new products/services or expand markets. Benefits include job creation, economic growth through capital mobilization and tax revenue, empowering individuals, enhancing national identity, improving competition and quality of life, and equitable distribution of income and wealth. The document also categorizes different types of entrepreneurs such as solo self-employed individuals, team builders, independent innovators, and acquirers.
This document compares and contrasts the differences between written and spoken language. Written language favors precise sentences with embedded clauses, reported speech, and precise vocabulary with little ellipsis. Spoken language favors clauses as the basic unit of construction, uses coordination to add clauses, favors direct speech, tolerates vagueness, uses ellipsis frequently, and includes question tags and performance effects like hesitations, repeats, and false starts. It then provides definitions of speaking as the vocalized form of human communication that starts mentally and includes grammatical, discoursive, strategic, and sociocultural competencies.
This document discusses evaluating multimodal texts and conveying ideas through various forms of presentation. It covers linguistic landscapes, geosemiotics, different types of signs, and online landscapes. The key points are:
- Linguistic landscapes refer to the visibility and salience of languages in public/commercial signs in a given area. Geosemiotics studies the social meaning of placing signs in the world.
- There are 4 types of signs: regulatory (indicate authority), infrastructural (label things), commercial (advertise products), and transgressive (violate conventions).
- Online landscapes include platforms like YouTube and Twitter, where users can curate personalized linguistic spaces. Memes are contagious
This document outlines a lesson on communication for various purposes. It discusses the purposes of communication like informative, persuasive, and argumentative presentations. It provides tips for each type of presentation. It also covers public speaking, the different ways to deliver a speech along with guidelines for writing and delivering a good speech. Lastly, it defines interviews, how to plan and conduct interviews, and guidelines for both interviewers and interviewees. The overall document provides information on different forms of communication, how to effectively present information to different audiences, and tips for speeches, presentations and interviews.
This document discusses elementary logic concepts such as statements, truth tables, and logical connectives. It begins by defining a statement as a declarative sentence that is either true or false. Examples of different types of sentences like questions and commands are provided. The rest of the document explores logical concepts like simple and compound statements, truth tables, logical connectives like conjunction and negation, conditional and biconditional statements, and identifying tautologies and contradictions. Practice problems are included throughout for the reader.
The document discusses the differences between the author's public and private selves. The author's private self is described as distant, cold, and angry looking, while their public self is all business and analytical. Some similarities between the two selves include caring about responsibilities and communicating effectively. The author aims to be more approachable publicly by smiling more, loosening up, and engaging others in more meaningful conversations.
Jollibee Philippines, Infographic by PayrollHeroPayrollHero
http://www.goo.gl/DUisqE - Jollibee Philippines, the largest food and beverage company in the Philippines. Check out just exactly how big they are. PayrollHero ~ http://www.goo.gl/DUisqE
The document discusses entrepreneurship, entrepreneurs, and the benefits of entrepreneurship. It defines entrepreneurship as identifying opportunities and starting new business ventures by organizing resources and taking on associated risks and rewards. Entrepreneurs take initiative, see opportunities, and create new products/services or expand markets. Benefits include job creation, economic growth through capital mobilization and tax revenue, empowering individuals, enhancing national identity, improving competition and quality of life, and equitable distribution of income and wealth. The document also categorizes different types of entrepreneurs such as solo self-employed individuals, team builders, independent innovators, and acquirers.
This document compares and contrasts the differences between written and spoken language. Written language favors precise sentences with embedded clauses, reported speech, and precise vocabulary with little ellipsis. Spoken language favors clauses as the basic unit of construction, uses coordination to add clauses, favors direct speech, tolerates vagueness, uses ellipsis frequently, and includes question tags and performance effects like hesitations, repeats, and false starts. It then provides definitions of speaking as the vocalized form of human communication that starts mentally and includes grammatical, discoursive, strategic, and sociocultural competencies.
This document discusses evaluating multimodal texts and conveying ideas through various forms of presentation. It covers linguistic landscapes, geosemiotics, different types of signs, and online landscapes. The key points are:
- Linguistic landscapes refer to the visibility and salience of languages in public/commercial signs in a given area. Geosemiotics studies the social meaning of placing signs in the world.
- There are 4 types of signs: regulatory (indicate authority), infrastructural (label things), commercial (advertise products), and transgressive (violate conventions).
- Online landscapes include platforms like YouTube and Twitter, where users can curate personalized linguistic spaces. Memes are contagious
This document outlines a lesson on communication for various purposes. It discusses the purposes of communication like informative, persuasive, and argumentative presentations. It provides tips for each type of presentation. It also covers public speaking, the different ways to deliver a speech along with guidelines for writing and delivering a good speech. Lastly, it defines interviews, how to plan and conduct interviews, and guidelines for both interviewers and interviewees. The overall document provides information on different forms of communication, how to effectively present information to different audiences, and tips for speeches, presentations and interviews.
This document discusses elementary logic concepts such as statements, truth tables, and logical connectives. It begins by defining a statement as a declarative sentence that is either true or false. Examples of different types of sentences like questions and commands are provided. The rest of the document explores logical concepts like simple and compound statements, truth tables, logical connectives like conjunction and negation, conditional and biconditional statements, and identifying tautologies and contradictions. Practice problems are included throughout for the reader.
The document discusses the differences between the author's public and private selves. The author's private self is described as distant, cold, and angry looking, while their public self is all business and analytical. Some similarities between the two selves include caring about responsibilities and communicating effectively. The author aims to be more approachable publicly by smiling more, loosening up, and engaging others in more meaningful conversations.
Jollibee Philippines, Infographic by PayrollHeroPayrollHero
http://www.goo.gl/DUisqE - Jollibee Philippines, the largest food and beverage company in the Philippines. Check out just exactly how big they are. PayrollHero ~ http://www.goo.gl/DUisqE
This document profiles 20 famous artists and their works, including Leonardo da Vinci, Vincent van Gogh, Michaelangelo, Claude Monet, Frida Kahlo, Georgia O'Keeffe, Edgar Degas, Edvard Munch, Jackson Pollock, Pablo Picasso, Gustav Klimt, Henry Moore, Salvador Dali, Paul Cezanne, and Diego Rivera. For each artist, it provides their birth/death dates and location, their profession, a quote, and lists some of their most famous works. The artists represented span from the 15th century to the 20th century and cover a wide range of styles and mediums including painting, sculpture, and architecture.
Communication essay sample from assignmentsupport.com essay writing services https://writeessayuk.com/
1. Intercultural communication is important for international marketing success but can pose challenges if cultural differences are not understood and addressed.
2. Marketing supervisors play a key role in developing cultural awareness and ensuring effective intercultural communication within international marketing teams and with local customers.
3. Common issues that can arise include language barriers, differences in interaction and non-verbal communication styles, and lack of understanding of cultural values, norms and business practices.
Regionalization is the process of dividing an area into smaller segments called regions, such as dividing a nation into states or provinces. It is used by businesses as a management tool. In contrast, globalization promotes integration of economies and free trade worldwide through the exchange of ideas, products, technology and more. While regionalization divides areas, globalization allows for more international cooperation, multiculturalism, technological advances and humanitarian aid across borders.
Problems in the Local Gov't of Quezon CityKaryll Mitra
The document discusses several issues facing the local government of Quezon City, Philippines including overpopulation, flooding, garbage disposal, crime, informal settlers, traffic, and pollution. For each issue, the document provides 3-4 potential solutions or recommendations for the local government to address such as empowering women's family planning, improving drainage systems, enforcing anti-littering ordinances, increasing police patrols, offering housing subsidies, enforcing traffic laws, and promoting clean vehicles.
Waray literature from Eastern Visayas has been more extensively documented than Cebuano literature from the region. German priests in the 1900s played a key role in preserving Waray works. Major forms of traditional Waray literature include poetry and narrative works documented in 1668. Modern Waray literature flourished in the 1900s with the rise of local publications printing works in Spanish, English, and Waray. Notable Waray writers include Iluminado Lucente, Norberto Romualdez, Pedro Acerden, and Francisco Alvarado. Lucente is considered the greatest Waray writer, known for works like the poem "An Iroy Nga Tuna".
There are two main approaches to defining language universals: Chomsky's focus on innate linguistic units in the brain and Greenberg's analysis of common patterns across languages. Standard English refers to an idealized norm used widely, while World Englishes describe regional variations that have emerged as English is used globally. Kachru's concentric circles model classifies contexts of English use into inner circle, outer circle, and expanding circle. Philippine English displays unique characteristics including interchange of consonants like "f" and "p" as well as terms like "nosebleed" and "traffic".
The document summarizes the impact of American rule in the Philippines from 1898 to 1935. It discusses improvements in education, trade, public health, industry, and infrastructure like railways. Literacy increased and new universities were founded. Exports grew significantly and the average height of Filipinos increased as their diets improved. However, over-dependence on the US economy developed and American culture influenced Filipinos, weakening communal traditions. While conditions improved materially in many ways under the Americans, cultural and economic impacts were mixed.
A presentation I made during my college years, Hopefully it will be of service to someone else now. :)
Please let me know if I helped.
Don't forget to say thankyou.
ThankYou ^^
BTW. Some of the fonts I originally used got removed. Soooo feel free to substitute
PDF VERSION HERE (with the original fonts I used) : http://www.slideshare.net/JoanBarcelona/period-of-the-new-society-54071682
This document provides information on 6 cities and 1 municipality that make up the National Capital Region of the Philippines: Pasig City, Pateros, Quezon City, San Juan City, Taguig City, Valenzuela City. For each location, it lists land area, population, density, main industries, income classification, date of establishment, number of barangays, and places of interest. The document aims to concisely summarize key facts about the cities and municipality that comprise the National Capital Region.
This document summarizes the changes in human condition before and after the development of science and technology. It explains that before common era, people lived according to nature and relied on rituals. After common era, population growth and overhunting led to resource depletion. Technology helped make life easier and more productive by advancing medicine, health, education and allowing longer lifespans, higher literacy and GDP. However, overreliance on technology for economic gain risks losing sight of what really matters to humanity. Overall, technology improved conditions for many but global inequalities still exist.
This course introduces students to the nature of mathematics by exploring how it describes patterns found in nature and its applications in daily life. Students will learn that mathematics is more than just formulas, but also a means of understanding aesthetics, logic, and science. The course will survey how mathematics provides tools for managing finances, making choices, appreciating designs, and dividing resources. Students will complete exercises applying mathematical concepts to gain a broader understanding of its dimensions and test their comprehension.
Reflection about Environmental DestructionLena Argosino
Habitat destruction and fragmentation are negatively impacting the environment through the elimination of habitats, increasing endangered species, reducing biodiversity, and decreasing plant and forest coverage. This is occurring due to natural causes like volcanoes and glaciers, as well as human causes such as urban expansion and deforestation. To reduce these effects, we need to set aside protected natural areas, stop cutting down rainforests, and limit urban sprawl into animal habitats. Additionally, all individuals have a responsibility to conserve natural resources like water, electricity, food and forests in a sustainable manner by avoiding overconsumption and waste, as the planet's resources must be shared equitable among all people and species to ensure future generations can also enjoy natural benefits.
Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.”
A Comparative Analysis of the 19th Century and the Present in the Philippines...Jerilyn
1. During the Spanish period in the 19th century, the Catholic church had significant political and social power in the Philippines. Priests served in many government roles and prohibited other religions.
2. The Philippines was a colony of Spain and governed by a monarch and governor-general. Only men could vote and hold government positions.
3. Economically, the Galleon Trade system limited foreign trade and there was a tobacco monopoly. Women's roles were strictly domestic at home and they had few education and career opportunities.
This document summarizes key topics related to the globalization of media and religion. It discusses theories of cultural imperialism and debates around the globalization of media. It also examines perspectives on how globalization leads to both the homogenization and hybridization of culture through interactions between global and local forces. Media are seen as both spreading Western influence globally but also enabling new hybrid cultural forms to emerge through complex local adaptations to global flows. Religion is discussed as both a transnational institution and as adapting in diverse ways to globalizing influences.
Literature 1 Central Visayas Oral NotesLeo Juntilla
1. Region VII or Central Visayas is located in the central Philippines and consists of 4 provinces and 3 highly urbanized cities. Cebuano is the major language spoken.
2. The document discusses the provinces in Central Visayas, including their capital cities and historical sites. It also outlines the major and minor languages spoken as well as the ethnic groups in the region.
3. Several literary pieces from the Visayas region are summarized, including creation myths, legends, folk songs, and riddles. The summaries include the main themes and moral lessons of each piece.
Burton Ritchie owns a shop that caters to popular culture trends. He noticed the rise in tattooing and body piercing in the late 1990s/early 2000s. By the early 2000s, 10% of Americans had tattoos, especially those aged 18-24. Tattooing was equally popular among all demographics. Tattoos were inversely related to education level. While Ritchie's shop enjoyed revenue from tattooing and piercing, he realized tattoos were permanent and most people regret them. He wondered about developing a new, effective tattoo removal system to serve customer needs and expand his business.
A very simple six stage system that explores how the product moves through the sales channel and more importantly how current customers are retained and new customers are won. This presentation is derived from the new employee sales orientation program at Teleco Supply. It is geared towards B2C wireless sales and is of value to any retail salesperson, front line/store manager, training manager or senior sales leadership. This was recently presented at the 2015 Canadian Wireless Trade Show.
This document discusses customer service best practices. It defines different types of customers, including direct, indirect, internal, and external. It emphasizes that customers are the reason businesses exist and should be treated accordingly. The document outlines key pillars of customer service like sincerity, value, courtesy, professionalism, and helpfulness. It also stresses the importance of effective communication, managing customers' first impressions, planning good customer care, understanding service standards, and developing customer service skills. The overall message is that understanding customers' needs and providing excellent service is crucial for business success.
The Secrets to Increasing Customer Retention and RenewalsSocious
Learn how to create a sustainable system for boosting customer retention and renewals.
In this presentation, you’ll learn:
- How to leverage higher engagement
- 6 key elements of B2B customer retention
- Actionable strategies to increase customer retention and renewals
Find out if your business has all of the major symptoms of high customer churn.
Watch the video: http://web.socious.com/secrets-to-increasing-customer-retention-renewals
An introductory overview of three individual presentations:
* Marketing Systemization - Creating Your Marketing Machine
* Applied Business Innovation to propel sales in a competitive market
* Most Powerful Cutting-Edge Marketing Strategies
* Maximizing Your Marketing ROI
This document profiles 20 famous artists and their works, including Leonardo da Vinci, Vincent van Gogh, Michaelangelo, Claude Monet, Frida Kahlo, Georgia O'Keeffe, Edgar Degas, Edvard Munch, Jackson Pollock, Pablo Picasso, Gustav Klimt, Henry Moore, Salvador Dali, Paul Cezanne, and Diego Rivera. For each artist, it provides their birth/death dates and location, their profession, a quote, and lists some of their most famous works. The artists represented span from the 15th century to the 20th century and cover a wide range of styles and mediums including painting, sculpture, and architecture.
Communication essay sample from assignmentsupport.com essay writing services https://writeessayuk.com/
1. Intercultural communication is important for international marketing success but can pose challenges if cultural differences are not understood and addressed.
2. Marketing supervisors play a key role in developing cultural awareness and ensuring effective intercultural communication within international marketing teams and with local customers.
3. Common issues that can arise include language barriers, differences in interaction and non-verbal communication styles, and lack of understanding of cultural values, norms and business practices.
Regionalization is the process of dividing an area into smaller segments called regions, such as dividing a nation into states or provinces. It is used by businesses as a management tool. In contrast, globalization promotes integration of economies and free trade worldwide through the exchange of ideas, products, technology and more. While regionalization divides areas, globalization allows for more international cooperation, multiculturalism, technological advances and humanitarian aid across borders.
Problems in the Local Gov't of Quezon CityKaryll Mitra
The document discusses several issues facing the local government of Quezon City, Philippines including overpopulation, flooding, garbage disposal, crime, informal settlers, traffic, and pollution. For each issue, the document provides 3-4 potential solutions or recommendations for the local government to address such as empowering women's family planning, improving drainage systems, enforcing anti-littering ordinances, increasing police patrols, offering housing subsidies, enforcing traffic laws, and promoting clean vehicles.
Waray literature from Eastern Visayas has been more extensively documented than Cebuano literature from the region. German priests in the 1900s played a key role in preserving Waray works. Major forms of traditional Waray literature include poetry and narrative works documented in 1668. Modern Waray literature flourished in the 1900s with the rise of local publications printing works in Spanish, English, and Waray. Notable Waray writers include Iluminado Lucente, Norberto Romualdez, Pedro Acerden, and Francisco Alvarado. Lucente is considered the greatest Waray writer, known for works like the poem "An Iroy Nga Tuna".
There are two main approaches to defining language universals: Chomsky's focus on innate linguistic units in the brain and Greenberg's analysis of common patterns across languages. Standard English refers to an idealized norm used widely, while World Englishes describe regional variations that have emerged as English is used globally. Kachru's concentric circles model classifies contexts of English use into inner circle, outer circle, and expanding circle. Philippine English displays unique characteristics including interchange of consonants like "f" and "p" as well as terms like "nosebleed" and "traffic".
The document summarizes the impact of American rule in the Philippines from 1898 to 1935. It discusses improvements in education, trade, public health, industry, and infrastructure like railways. Literacy increased and new universities were founded. Exports grew significantly and the average height of Filipinos increased as their diets improved. However, over-dependence on the US economy developed and American culture influenced Filipinos, weakening communal traditions. While conditions improved materially in many ways under the Americans, cultural and economic impacts were mixed.
A presentation I made during my college years, Hopefully it will be of service to someone else now. :)
Please let me know if I helped.
Don't forget to say thankyou.
ThankYou ^^
BTW. Some of the fonts I originally used got removed. Soooo feel free to substitute
PDF VERSION HERE (with the original fonts I used) : http://www.slideshare.net/JoanBarcelona/period-of-the-new-society-54071682
This document provides information on 6 cities and 1 municipality that make up the National Capital Region of the Philippines: Pasig City, Pateros, Quezon City, San Juan City, Taguig City, Valenzuela City. For each location, it lists land area, population, density, main industries, income classification, date of establishment, number of barangays, and places of interest. The document aims to concisely summarize key facts about the cities and municipality that comprise the National Capital Region.
This document summarizes the changes in human condition before and after the development of science and technology. It explains that before common era, people lived according to nature and relied on rituals. After common era, population growth and overhunting led to resource depletion. Technology helped make life easier and more productive by advancing medicine, health, education and allowing longer lifespans, higher literacy and GDP. However, overreliance on technology for economic gain risks losing sight of what really matters to humanity. Overall, technology improved conditions for many but global inequalities still exist.
This course introduces students to the nature of mathematics by exploring how it describes patterns found in nature and its applications in daily life. Students will learn that mathematics is more than just formulas, but also a means of understanding aesthetics, logic, and science. The course will survey how mathematics provides tools for managing finances, making choices, appreciating designs, and dividing resources. Students will complete exercises applying mathematical concepts to gain a broader understanding of its dimensions and test their comprehension.
Reflection about Environmental DestructionLena Argosino
Habitat destruction and fragmentation are negatively impacting the environment through the elimination of habitats, increasing endangered species, reducing biodiversity, and decreasing plant and forest coverage. This is occurring due to natural causes like volcanoes and glaciers, as well as human causes such as urban expansion and deforestation. To reduce these effects, we need to set aside protected natural areas, stop cutting down rainforests, and limit urban sprawl into animal habitats. Additionally, all individuals have a responsibility to conserve natural resources like water, electricity, food and forests in a sustainable manner by avoiding overconsumption and waste, as the planet's resources must be shared equitable among all people and species to ensure future generations can also enjoy natural benefits.
Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.”
A Comparative Analysis of the 19th Century and the Present in the Philippines...Jerilyn
1. During the Spanish period in the 19th century, the Catholic church had significant political and social power in the Philippines. Priests served in many government roles and prohibited other religions.
2. The Philippines was a colony of Spain and governed by a monarch and governor-general. Only men could vote and hold government positions.
3. Economically, the Galleon Trade system limited foreign trade and there was a tobacco monopoly. Women's roles were strictly domestic at home and they had few education and career opportunities.
This document summarizes key topics related to the globalization of media and religion. It discusses theories of cultural imperialism and debates around the globalization of media. It also examines perspectives on how globalization leads to both the homogenization and hybridization of culture through interactions between global and local forces. Media are seen as both spreading Western influence globally but also enabling new hybrid cultural forms to emerge through complex local adaptations to global flows. Religion is discussed as both a transnational institution and as adapting in diverse ways to globalizing influences.
Literature 1 Central Visayas Oral NotesLeo Juntilla
1. Region VII or Central Visayas is located in the central Philippines and consists of 4 provinces and 3 highly urbanized cities. Cebuano is the major language spoken.
2. The document discusses the provinces in Central Visayas, including their capital cities and historical sites. It also outlines the major and minor languages spoken as well as the ethnic groups in the region.
3. Several literary pieces from the Visayas region are summarized, including creation myths, legends, folk songs, and riddles. The summaries include the main themes and moral lessons of each piece.
Burton Ritchie owns a shop that caters to popular culture trends. He noticed the rise in tattooing and body piercing in the late 1990s/early 2000s. By the early 2000s, 10% of Americans had tattoos, especially those aged 18-24. Tattooing was equally popular among all demographics. Tattoos were inversely related to education level. While Ritchie's shop enjoyed revenue from tattooing and piercing, he realized tattoos were permanent and most people regret them. He wondered about developing a new, effective tattoo removal system to serve customer needs and expand his business.
A very simple six stage system that explores how the product moves through the sales channel and more importantly how current customers are retained and new customers are won. This presentation is derived from the new employee sales orientation program at Teleco Supply. It is geared towards B2C wireless sales and is of value to any retail salesperson, front line/store manager, training manager or senior sales leadership. This was recently presented at the 2015 Canadian Wireless Trade Show.
This document discusses customer service best practices. It defines different types of customers, including direct, indirect, internal, and external. It emphasizes that customers are the reason businesses exist and should be treated accordingly. The document outlines key pillars of customer service like sincerity, value, courtesy, professionalism, and helpfulness. It also stresses the importance of effective communication, managing customers' first impressions, planning good customer care, understanding service standards, and developing customer service skills. The overall message is that understanding customers' needs and providing excellent service is crucial for business success.
The Secrets to Increasing Customer Retention and RenewalsSocious
Learn how to create a sustainable system for boosting customer retention and renewals.
In this presentation, you’ll learn:
- How to leverage higher engagement
- 6 key elements of B2B customer retention
- Actionable strategies to increase customer retention and renewals
Find out if your business has all of the major symptoms of high customer churn.
Watch the video: http://web.socious.com/secrets-to-increasing-customer-retention-renewals
An introductory overview of three individual presentations:
* Marketing Systemization - Creating Your Marketing Machine
* Applied Business Innovation to propel sales in a competitive market
* Most Powerful Cutting-Edge Marketing Strategies
* Maximizing Your Marketing ROI
This document discusses lean validation, which is a process startups use to test business ideas through low-cost experiments before launching a product. It involves systematically testing hypotheses to find product-market fit by determining if there is a problem, market, and customers willing to pay. Examples of lean validation techniques include customer interviews, pre-selling to gauge interest, building prototypes, and creating fake websites or services to validate interest without fully developing the product. The goal is to get customer feedback and validate assumptions quickly through an iterative process to refine ideas before committing large resources.
Customer Success & The Value Stream Discovery LoopGuita Gopalan
This document discusses customer success and mapping the customer journey. It defines customer success as customers achieving their desired outcomes through interactions with a company. The customer journey is described as having 7 stages: aware, intrigued, hopeful, convinced, satisfied, trusting, and passionate. For each stage, the document prompts the reader to consider the customer behavior, triggers and conditions, and how to measure success. It emphasizes discovering value streams to understand what customers do at each stage and how businesses can move them to the next stage. The overall goal is to hypothesize the behaviors that indicate what state a customer is in and what a company must do to help them progress along their journey.
Thank you for the detailed summary. I appreciate you taking the time to break down the key steps and techniques. It's very helpful for understanding the sales process.
The document outlines 7 ways to provide great customer care: 1) Build relationships by keeping a personal touch, staying in contact with customers, and setting up autoresponders. 2) Ask for feedback to understand customer needs and wants. 3) Respond quickly to demonstrate care and foster loyalty. 4) Be patient as frustrated customers may be upset and need clear explanations. 5) Use positive language when dealing with customers. 6) Maintain your own happiness and don't let customer attitudes affect you. 7) Manage your time and don't waste it on customers that cannot be helped. The overall message is that great customer service through personal relationships, feedback, timely responses, patience, positivity and time management is key to retaining customers
The document discusses the fundamentals and future of marketing. It states that while people's behaviors and shopping habits are changing with new technologies, the fundamentals of branding and brand loyalty through positive experiences remain the same. The future of marketing is described as collaborative, personalized, helpful, playful, generous and honest. It will involve delivering value and making people's lives better by uncovering insights and creating great products that people want to talk about.
For a long time, a company’s commitment to outstanding customer service began – and ended – in its mission statement. This is all changing in a 24/7 connected world.
Your customers are taking to social media channels, like Facebook, Twitter and blogs, every day to recommend brands, provide usage tips, share content, and praise or criticize customer service; all affecting the perception of your brand. These conversations – whether stellar or abysmal – are taking place where they can be ‘heard.’
Join us for this matter-of-fact, no-nonsense webinar to discover:
1. Why – when the world is your competition – is customer service your only sustainable competitive advantage?
2. Why you need to personalize the customer experience or get left behind.
3. Why, with social media, customer service is the new marketing.
4. How to bust the 20 myths of customer service that hold your company back.
5. How to develop a formula to determine the economic value each customer contributes.
6. How to develop a two-way customizable customer service manifesto.
7. How to develop action plans for CEOs, line managers, and customer service reps.
8. How to get your best customers to stay and the harmful ones to leave.
Webinar attendees will learn tactics that enable their organizations to make more money through attitudes, and actions that will help their customers feel satisfied in bad times or good.
This document discusses strategies for increasing customer loyalty and retention. It emphasizes the importance of making customers feel valued through personal attention to their needs and feedback. Specific recommendations include regularly checking in with customers, addressing complaints respectfully, finding ways to surprise and delight customers with unexpected gestures, and strengthening relationships to prevent losses to competitors. The overall message is that customers will remain loyal when they feel a company genuinely cares about providing an exceptional experience.
This document outlines 5 principles for high-converting marketing: having a desperate problem, a unique promise, overwhelming proof, an irresistible offer, and immediate action. It discusses each principle in detail and provides examples. The principles are meant to supercharge the selling power of various marketing channels by clearly identifying the problem being solved, standing out from competitors, proving credibility, making the offer difficult to refuse, and motivating immediate purchase. Additional tips include using these principles to analyze top performers in one's industry and gain proven marketing insights. The 5 principles are one of eight systems the author uses to help businesses grow conversions and sales.
How to sell using educational webinarsJason Weaver
This document provides tips for using educational webinars to sell products and services. It advises giving value to potential customers first by addressing their wants and needs. It emphasizes understanding the ideal customer through developing a "client avatar" that represents who they are and what motivates them. The document then outlines a 5-step formula for webinars that involves introducing market data relevant to the customer's pain points, telling one's own story to build trust, providing teachings to the customer, and closing the sale. It argues that market data is more persuasive than product details and teaches psychological techniques for each step of the process.
This presentation discusses digital marketing strategies for getting more customers. It explains that marketing is the process of understanding customer needs and wants in order to provide solutions to their problems. Successful marketing involves finding customers where they are rather than where you want them to be. The document provides tips for startups to analyze their business, including their unique value proposition, common objections, target demographics, and competitor analysis in order to develop an effective marketing process.
This presentation was for a session named Retail Marketing 101, that was given by Joshua Schall of J. Schall Consulting at the 2019 Supplement Retail Mastermind that was held the day before the Olympia Weekend in Las Vegas, NV.
If you are interested in the video, you can watch it on YouTube here - https://youtu.be/7vFYQSi9ziM
Learn the A to Z of How to Sell in Today's World - 2023
Today’s Market
Today's marketplace has changed dramatically. Buyers are more cautious and sophisticated.
The environment is competitive, challenging and constantly shifting
To grow and compete you need a new set of sales strategies and a new approach to growth.
In this high-energy workshop, we discover how to turn uncertainty into your competitive advantage. You will learn how to stay razor-like focused while remaining highly flexible, so you are prepared no matter what this marketplace does.
Sales Challenges
• Selling On-Line and Face 2 Face
• Failing to CLOSE Deals
• Inability to communicate VALUE to Buyers
• Hearing TIO - ‘think it over’ - all too often when you ask for the business
• Handling the Price Objection
Sales Modules
1. Understanding this VUCA world
2. Selling Face 2 Face
3. Prospecting & Cold Calling
4. Getting Qualified Appointments
5. Effective Telephone Techniques
6. Engaging the KDMs
7. Control with Questions and Active Listening
8. Open Questions to find the “PAIN”
9. Cross Sell & Up Sell
10. The Objection Handling System
11. Power Closes of a Champion
12. How to Motivate your way out of a Slump
13. Selling On Value and not Price
This document provides advice and perspectives on business strategy, marketing, and customer focus. It emphasizes solving customer problems rather than just promoting products, focusing on customer happiness, and differentiating by better meeting customer needs than competitors. It also discusses targeting the right customer segments, understanding existing customers, word-of-mouth marketing, and mapping the customer experience to improve it.
2. THE WHY OF THE 8 QUESTIONS
• TO HELP US THINK ABOUT VALUE BEFORE IDEAS
• IN CUSTOMER SERVICE THE MINIMUM VIABLE EXPERIENCE (MVE) IS THE EXPERIENCE WITH THE HIGHEST
RETURN ON CUSTOMER SATISFACTION VERSUS RESOURCES.
• THERE IS ALWAYS AN OPPORTUNITY TO CREATE VALUE AT THE POINT BEFORE THE PRODUCT OR SERVICE
IS DELIVERED.
• THERE IS ALWAYS A WAY TO LEAVE THE CUSTOMER FEELINGBETTER.
• IT ISN’T THE BIGGEST OR MOST INNOVATIVE BRAND THAT WINS—IT’S THE ONE THAT’S MOST
MEANINGFUL TO THE PEOPLE IT SERVES.
12. 1. AFFIRM THE CUSTOMER’S WORLDVIEW
• WHAT DOES SHE CARE ABOUT?
• WHAT’S THE CHANGE SHE’S HOPING FOR?
• HOW WILL YOUR PRODUCT MAKE HER BECOME MORE OF WHO SHE WANTS TO BE?
13. 2. CONNECT WITH AND SPEAK TO HER
EMOTIONS—MAKE HER FEEL SOMETHING
• WHY IS SHE CONSIDERING THIS PRODUCT?
• HOW DOES SHE FEEL BEFORE SHE EXPERIENCES IT?
• HOW WOULD SHE LIKE TO FEEL WHEN SHE’S USED THE PRODUCT?
14. 3. DELIVER THE INFORMATION YOU’VE ANTICIPATED SHE
NEEDS TO CONFIRM OR RATIONALIZE HER DECISION
• WHAT ARE THE FACTS SHE NEEDS TO KNOW AND WHY?
• WHAT CHANGE CAN SHE EXPECT AFTER SHE HAS USED THE PRODUCT?
• REMEMBER TO SHOW AS WELL AS TELL.