This letter is a recommendation for Kasi Thursby from Philip Kraemer, her former manager. Kraemer states that Thursby was a quick learner and reliable employee during her seven months on his help desk team, always going above and beyond to help others and receive praise from customers for her excellent assistance. Kraemer trusted her with time-sensitive projects knowing they would get done correctly and on time. He recommends her as a dependable, reliable, and trustworthy potential employee.