2. LET’S START WITH A QUIZ
• When is your client’s birthday?
• What is your client’s business objective for 2017?
• When was the last time you visited your client’s stores, or similar?
• If you went to buy your client’s product, how much would it cost?
• What is your client’s coffee order?
• What is your client’s dog’s name?
7. HANDLE CONFRONTATION
• Don’t delay it
• What’s the worst that could
happen?
• Don’t bullshit
• Get your facts straight
• Delegate upwards
• Don’t interrupt
31. • They reach out to you when they are in need
• They bring you in early on conversations
• They act as a reference
• They ask for, and take your advice
• They forgive you
• They protect you