To develop the skills of the professional undergraduate students for proper self-expression, social communication, spoken English, correct pronunciation, voice modulation and business etiquettes

1. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Affiliated to Institution of G.G.S.IP.U, Delhi
Personality Development
and Communication Skills-I
Ms. Deepika Bhatia
Assistant Professor

2. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Objective of Course:
• To develop the skills of the professional
undergraduate students for proper self-
expression, social communication, spoken
English, correct pronunciation, voice
modulation and business etiquettes
• The students should improve their personality,
communication skills and enhance their self-
confidence

3. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Course Overview:
Unit I
• Basic fundamental of grammar and usage
• How to improve command over spoken and written English with stress on Noun, Verb Tense and
Adjective
• Sentence errors
• Punctuation
• Vocabulary building
• Common errors in business writing
Unit II
• Introduction to Business Communication
• Basic forms of communication
• Process of communication
• Principles of effective Business Communication-7 Cs.
• Media of Communication
• Types of communication
• Barriers of communication

4. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Course Overview:
Unit III
• Business letter writing
• Need and Functions of Business letter writing
• Kinds and Layout of letter writing
• Types of letter writing: Persuasive letters, Request letters, Sales letters, Complaints and Adjustments.
Unit IV
• Departmental Communication-Meaning, Need and types
• Interview letters, Promotion Letters and Resignation letters
• News letters
• Circulars
• Agenda
• Notice
• Office memorandums
• Office orders
• Press release

5. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Unit - I

6. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Introduction to English Grammar
Parts of Speech

7. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Objective of Course:
Eight Parts of Speech
Nouns
Conjunctions

8. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Common Errors in Business Writing
• Do not write the way you speak.
• Do not use slang.
• Do not expect your reader to know what you mean.
• Do not write in fragments.
• Use complete sentences.
• Second person “you”
• Inconsistent person
• Inconsistent tense
• Abbreviations
• Do not use: ya, thru, wanna, gonna
• Do not use: etc., &

9. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Common Errors in Business Writing
• Avoid ending verbs with “en” or “in” instead of
“ing”: waitin, watchen.
• Numbers – Never begin a sentence with a
number.(Spell it out.)
• All numbers below 100 should be spelled out.
Those above 100 are optional but should be
consistent.
• Unnecessary Repetitions- For example,
 A round circle
 Refer back
 An eyewitness present at the scene
 The whole entire world

10. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Common Errors in Business Writing
• Avoid beginning sentences with conjunctions
(for, and, nor, but, or, yet, so)
• Avoid contractions
• There are no such words as: theirself, hisself,
alright. Write themselves, himself, all right.
• Do not capitalize subjects like biology, math,
science, history.
• Use the word “finish” instead of “done”
• Use “who” when referring to people.

11. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
THANK
YOU