Dynamic Outsourcing Services (DOS) is a leading outsourcing company in Cambodia that offers various business process outsourcing services including call center services, data entry, scanning, and training. It was founded by Mr. Dana Vadhana Sreng to take advantage of Cambodia's growing outsourcing industry and skilled workforce. DOS prides itself on providing high quality services in a cost effective manner while also being a socially responsible company that provides jobs and training to disabled and disadvantaged individuals.

1. OVERVIEW OF
DYNAMIC OUTSOURCING SERVICES (“DOS”) AND
ITS BUSINESS SOLUTIONS

2. • Dynamic Outsourcing Services (DOS) is one of Cambodia’s fastest growing businesses
in the outsourcing market and is proud to build upon Cambodia's growing Services
Industry.
• DOS was founded by Mr. Dana Vadhana Sreng, a former Head of Customer Operations
for a leading telecommunication provider in Cambodia. Mr Sreng has brought together
a highly skilled team of telesales/telemarketing and customer relationship
professionals with many years of combined experience in sales and customer service.
• DOS offers many outsourcing services including:-
• Cambodia is not only cost-effective, but it also provides a high level of productivity and
quality of work. Furthermore, the people have many language capabilities covering
English, Chinese, Japanese, Korean, Vietnamese, Thai, and French.
About Dynamic Outsourcing Services
In-Bound
Calling
Out-
Bound
Calling
Market
Research
& Surveys
Data
Entry
Image
Scanning
Training
Services
Directory
Services
Help Desk
& Tech
Support
Collection
Services
Call
Centre
Solutions

3. 1. Call Center Services (Inbound/Outbound)
2. Data Entry and Scanning
3. Training Services
4. E-Training Services
5. Call Center Solutions
6. IT Services
7. Directory Services
Our Group Services

4. 1. Call Center Services
With highly experienced and professional skills we offer call center
outsourcing services both inbound and outbound as below services:
₋ Customer Care
₋ Market Research
₋ Telesales & Telemarketing
₋ Back Office Administration
₋ Help Desk Outsourcing, Remote Technical Support
₋ Collection Services

5. 2. Data Entry /Processing/Scanning Services
Our operators have many years of experience in their specific fields which include:
Data Entry Services
• Single Entry and Double Entry
• Online Data Entry
• Offline Data Entry
• Copy Paste Services
• Web Research
Data Processing Services
• Form Processing
• Data Conversion
• Check Processing
• Insurance Claim Entry
• Insurance Claim Processing
Image Processing Services
• Scan and Index
• Scan from /to Microfilm
• Image cropping, resize
• Image Processing
• OCR and OCR Clean Up
• HTML/ML/File/Data & Media Conversion
Book Conversion
• Convert hard copy to e-Book
• Convert from image to e-book
• Design page layout for reprint
• Bookmark

6. 3. Training Services
Dynamic Outsourcing Services offers call center training services to
management and staff on:
1. Quality Customer Services
2. Effective telephone communication
3. Effective Telesales agent
4. Escalation procedure
5. Data Management
7. Reporting
8. Support

7. 4. e-Training Services
In today’s world, online e-training is a valuable asset to any organization. It is
cost-effective and allows for continuous and updated education. It is proven to
enhance productivity with employees and assists to develop knowledge and
motivation in employees to build a successful business.
DOS in association with its Australian partners is pleased to offer TEAMS:
(Training Evaluation Audit Management Software) that has been developed to
provide organizations with an online Learning management System (“LMS”).
What is TEAMS?
online training material
Provides organizations with cutting edge software that allows a web
based e-learning platform that is compatible with I-Pads, touch screens, I-
phones and current day browsers.
The platform provides high-quality, engaging, interactive multimedia
presentations and courseware for certification and standards-based
learning.
It is tailored as we take YOUR company training material and incorporate
it into the web based LMS platform.
Our marketing studio can help you develop customized online training
material.

8. 5. Call Center Solutions
Dynamic Outsourcing Services offers complete call center solutions from start
up to growth solutions.
1. Call Center Assessment
2. Hardware Supply and Installation
3. Software Installation
4. Call System Installation and Configuration
5. Staff Training
6. Data Management
7. Reporting
8. Support

9. 6. IT Services
Dynamic Outsourcing Services offers IT services to all industries and
government department both local and international :
1.Site Assessment and Flow plan
2.Hardware supplies
3.Network Architecture/ Installation/Connection
4.Network Infrastructure Solutions and Support
5.DNS Name Servers
6.DHCP Servers
7.Web Servers
8.E-mail Servers
9.Proxy Servers
10.File/Print Servers
11.Directory Servers
12.Authentication
13.Server Data Backups
14.New Software Installation

10. 7. Directory Services
Our dedicated team of agents have received extensive customer service
training and are equipped to handle a diverse customer base and assist
with a variety of customer needs and requests, including:
Directory Assistance (DA) - Customers can reach Directory Assistance
agents by dialing 1200 and receive a local government and business
listing.
Enhanced Directory Assistance (EDA) - Customers can reach Enhanced
Directory Assistance agents 1200, receive business category and
information services such as movie listings, weather reports and forecasts,
and point to point driving directions.
Advisory Service – Customer can get connected, through Dynamic
Outsourcing Services, to Advisory Service Bureau on various matter
including government and non-government organizations.

11. DOS Accomplishments:
•In the past eight months, we have provided ongoing outbound telesales
activities, for one of the leading telecom company, to more than 500,000
customers with approx 50% effective call rate of which approx $450,000 sales
have been converted.
•We have also made approx 900,000 telemarketing calls and 360,000 shorts
projects calls (for the same telecom company) resulting in a positive outcome,
including higher customer retention rate.
•We have helped one of the leading banks set up an in-house call centre,
including staff training.
•Built an effective management team with industry experience.
•Set up premises and technology.
•Established a program, providing a three month internship for university
graduates and NGO vocational training center students, including people with
disabilities.

12. Why Select DOS
Business Benefit Social Benefit
• Help clients focus on core business
• Improve standard services with quality
systems based on ISO
• Cost savings
• Time savings
• Experienced staff
• Scalability
• Flexibility
• Best technical support
• Share risk
• Management capacity
• Technology know-how
• Jobs for under privilege people
– Disable persons
– Poor students from rural areas
• Equality opportunity job
• Training opportunity for young
people
• By creating multiple employment
opportunity, DOS is contributing to
economic development and poverty
reduction
Also benefit from our key resources
and Cambodia business Network

13. Corporate Social Responsibility
A unique aspect of the DOS business is that it is
a supporter to recruit people with disabilities.
Sreng Dana, CEO of DOS, firmly believes in
equal opportunities for everyone and sees DOS
as the perfect way for those who are either
handicapped or financially disadvantaged to
join the workforce and provide them with a
more sustainable future.
At present approximately 20% of DOS
workforce have some form of disability, yet not
effecting their ability to perform their role. DOS
also employs students who are from poorer
rural/provincial communities.

14. Quality
• We have a skilled professional team, equipped with reliable support
systems to carry out all types of BPO activities. Our Quality Management
System ensures standard performance that is equivalence to International
Standard ISO 9001:2000.
Confidentiality
• Internal codes of conduct, agreement with our staff and monitoring
systems ensures that all processes and information is kept confidential.
Security
• DOS uses secure communications to transfer all information and all data is
encrypted. We use a variety of security technologies and procedures to
help protect information from unauthorized access, use, and disclosure. For
example, we have security log in/out protocols, firewalls, limited printing by
authority, limited system access by authority, and facilities located in
controlled location.
Price
• Our competitive price for high quality and reliable services is best in the
region.
Your concerns are our concerns

15. (There are more people with disabilities not included in this photo)

16. Thank You
Contact:
092-222-168
E-mail: info@dynamic168.com
www.dynamic168.com
Office: #23 KT Tower Suite 703, St. 112, Phsa Depo, Toulkork
Phnom Penh, Cambodia