The document provides tips for CEOs and public figures on using social media effectively. It discusses why some CEOs are afraid of social media and provides examples of CEOs who have successfully used platforms like Twitter to engage with customers, build their personal brand, and humanize their company. The document also outlines do's and don'ts for personal branding on social media, including extending one's brand, thought leadership, customer service, and giving the company a more human face. Specific tips are provided for using Twitter effectively through techniques like pinning tweets, engaging with trending content, and participating in Twitter chats.