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Review of literature on performance appraisal systemelenavogel8
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This document provides a literature review on performance management systems. It summarizes several studies that have examined the impact and effectiveness of performance management. Some key findings include: successful performance management systems are linked to positive organizational outcomes like financial performance; measurement and goal-setting are associated with better company performance; training and development practices are strongly related to perceived organizational performance; and line manager involvement and buy-in is important for effective implementation of performance management systems. The literature review covers research from 1997 to 2012.
A critical review of performance evaluation tools and techniquetanjim11
The document discusses various methods for evaluating employee performance, including graphic rating scales, forced choice methods, critical incident techniques, narrative forms, and behaviorally anchored rating scales. It also covers management by objectives and newer web-based tools for performance evaluation. While each method has advantages and disadvantages, properly conducted performance evaluations are important for providing feedback to employees, identifying training needs, and making personnel decisions.
Literature review on performance appraisalsonnyhughes74
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Review of literature of performance appraisalrogeryoung116
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This document discusses various types of counseling, coaching, supervision, and problem-solving techniques used in employee monitoring and development. It describes performance counseling as focusing on an employee's overall tasks and behaviors during a period, rather than just specific problems. Positive, constructive, and developmental counseling are explained as well as counselor-centered vs. employee-centered approaches. The roles, rights, and responsibilities of supervisors are outlined. Coaching, mentoring, and problem-solving methods are also summarized.
Review of literature on performance appraisal systemelenavogel8
In this file, you can ref useful information about review of literature on performance appraisal system such as review of literature on performance appraisal system methods
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This document provides a literature review on performance management systems. It summarizes several studies that have examined the impact and effectiveness of performance management. Some key findings include: successful performance management systems are linked to positive organizational outcomes like financial performance; measurement and goal-setting are associated with better company performance; training and development practices are strongly related to perceived organizational performance; and line manager involvement and buy-in is important for effective implementation of performance management systems. The literature review covers research from 1997 to 2012.
A critical review of performance evaluation tools and techniquetanjim11
The document discusses various methods for evaluating employee performance, including graphic rating scales, forced choice methods, critical incident techniques, narrative forms, and behaviorally anchored rating scales. It also covers management by objectives and newer web-based tools for performance evaluation. While each method has advantages and disadvantages, properly conducted performance evaluations are important for providing feedback to employees, identifying training needs, and making personnel decisions.
Literature review on performance appraisalsonnyhughes74
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Review of literature of performance appraisalrogeryoung116
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This document discusses various types of counseling, coaching, supervision, and problem-solving techniques used in employee monitoring and development. It describes performance counseling as focusing on an employee's overall tasks and behaviors during a period, rather than just specific problems. Positive, constructive, and developmental counseling are explained as well as counselor-centered vs. employee-centered approaches. The roles, rights, and responsibilities of supervisors are outlined. Coaching, mentoring, and problem-solving methods are also summarized.
Performance appraisal is a formal management procedure used to evaluate an employee's work performance. It aims to improve both organizational and individual performance by providing feedback, identifying training needs, and informing personnel decisions. The document outlines the history, purpose, types, benefits and process of performance appraisals, noting they have been increasingly implemented by modern organizations as a tool for employee assessment and development.
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Performance appraisal problems and solutionszonaharper2
The document discusses various problems that can occur with performance appraisals, such as a lack of initial goal setting and feedback, as well as solutions like establishing accountability, using the right system for the organization, and clearly explaining the purpose of evaluations. It also examines different methods for conducting performance appraisals, like ranking, rating scales, checklists, and behavioral anchored rating scales. The document provides resources for additional information on performance appraisal problems and solutions.
A performance appraisal (PA) is used to evaluate an employee's job performance and provide feedback to facilitate career development. It aims to encourage performance improvement, set and measure goals, determine training needs, and make promotion and compensation decisions. A PA involves regular reviews of an employee's performance and objectives like providing feedback, motivating superior performance, and counseling poor performers. It benefits organizations by improving performance, validating selection procedures, and facilitating communication between managers and employees.
University project performance appraisal(4)hema_nt
The document discusses performance appraisal effectiveness. It begins by acknowledging those who contributed to the project and outlines its objectives. The objectives include examining why appraisal systems are important, studying existing systems, finding expectations of appraisers and appraisees, determining satisfaction levels, revealing loopholes, and finding consequences of ineffective systems. The research methodology involved surveys of managers and employees from various organizations. The document outlines the basic performance appraisal process and discusses purposes of performance appraisal like understanding difficulties, strengths/weaknesses, contributions, potential appraisal and development, feedback and coaching, and career planning.
This document outlines various performance appraisal methods used in organizations. It discusses traditional methods like ranking, paired comparison, forced distribution that focus on personality traits. Modern methods discussed include MBO (management by objectives) where objectives are set quantitatively, BARS (behaviorally anchored rating scales) that evaluate behavior dimensions, 360-degree appraisals involving feedback from multiple raters, and assessment centers using tests and exercises to evaluate potential. The document also mentions limitations of performance appraisals like personal bias, lack of uniform standards, and time consumption.
This document discusses performance appraisal and reward systems. It provides learning objectives about understanding the role of money as a motivator and examines behavioral considerations in performance evaluations. It describes characteristics of effective feedback programs and the process of attribution. It discusses linking pay to performance through profit sharing, gain sharing and skill-based programs. The document provides an overview of different components of a complete reward program and discusses economic incentive systems for motivating employees.
Case study on new performance appraisal system at xeroxSachin Kharecha
The old performance appraisal system at Xerox led to inequitable ratings and employee dissatisfaction. A task force created a new system with three stages: goal-setting, mid-year feedback, and year-end review focusing on development. A post-implementation survey found improved understanding of objectives, fairness, and satisfaction with the system.
This document provides information on various methods that can be used for bank performance appraisals. It discusses 12 different methods in detail, including Management by Objectives (MBO), Critical Incident Method, Behaviorally Anchored Rating Scales (BARS), Behavioral Observation Scales (BOS), 360 Degree Performance Appraisal, Checklist and Weighted Checklist Method. For each method, it provides an overview and outlines some of their key advantages and disadvantages for evaluating employee performance in a bank.
Performance appraisal is a structured process that evaluates an employee's job performance and contributions to an organization. It identifies employee strengths and weaknesses to guide improvement and determine outcomes like rewards, promotions, and training. Several methods are used for performance appraisal, including critical incident files, rating scales, behavioral anchored rating scales, ranking, management by objectives, and narrative evaluations. Regular performance appraisals help align employee and company goals, improve competence, and increase motivation, which benefits both individuals and the organization.
This document summarizes key concepts around rewarding individual performance in organizations. It discusses goal setting and its relationship to motivation. Performance management processes like setting goals, measuring performance, and providing feedback are described. The different types of individual rewards like base pay, incentives, and benefits are outlined. Finally, issues in managing reward systems like linking rewards to performance and designing flexible systems are covered.
This document discusses job performance and its key features. It defines job performance as a work performance shown by employees in terms of expected quantity and quality of their jobs. It notes that job performance is an individual-level variable that differs from broader constructs like organizational performance. Some key features discussed include that performance is behavior under an individual's control, and that outcomes can differ from performance due to outside factors. It also distinguishes types of job performance and discusses how factors like core self-evaluations, motivation, and organizational goals can influence job performance.
This document discusses performance appraisals, which are used to evaluate employees' performance and potential. It outlines the steps in conducting performance appraisals, including establishing standards, designing an appraisal program, appraising performance, conducting performance interviews, and using appraisal data appropriately. The objectives and benefits of performance appraisals are also summarized, such as helping employees improve, determining training needs, and identifying high and low performers. Finally, common methods for conducting appraisals are described at both the individual and group level.
Performance execution involves training, coaching, motivation, counseling, feedback, and alignment. Training involves assessing needs, developing a policy, and gaining support to increase productivity, achieve goals, and invest in employees. Coaching provides functions like guidance and development. Motivation techniques include setting goals, rewarding success, and contests to improve performance. Counseling creates satisfaction, improves performance, and aids personal development. Feedback is a dialogue that identifies strengths, areas for improvement, and goals. Alignment ensures understanding and ownership of vision, values, and strategy to unite cultures.
The document discusses performance management. It begins by defining performance management as the continuous process of identifying, measuring, developing, and aligning individual and team performance with organizational goals. It distinguishes performance management from performance appraisal, noting that the former is strategic, ongoing, and driven by line managers, while the latter is an annual assessment driven by HR. The document outlines the components of a performance management system, including performance planning, appraisal and feedback, rewarding performance, improvement plans, and potential appraisal. It describes the strategic, administrative, informational, developmental, organizational, and documentation purposes of performance management systems.
The document discusses performance appraisal methods like management by objectives (MBO) and 360-degree feedback. MBO involves supervisors and subordinates jointly setting objectives for measuring performance. The 360-degree method collects anonymous feedback from an employee's manager, peers, and direct reports to provide a holistic view. Both have advantages like focusing on outcomes over traits and reducing bias, but can also introduce unrealistic expectations or damage relationships if not implemented carefully. The document also presents an employee development form and bonus structures used by Energis Power Corporation to facilitate performance appraisal and development.
In this file, you can ref useful information about performance appraisal definition such as performance appraisal definition methods, performance appraisal definition tips, performance appraisal definition forms, performance appraisal definition phrases … If you need more assistant for performance appraisal definition, please leave your comment at the end of file.
The document discusses 720 degree performance appraisal. It begins with an introduction to performance appraisal and 360 degree performance appraisal. 720 degree performance appraisal involves receiving feedback from 5-8 people twice over a period of 9-12 months. This provides a more comprehensive assessment of an employee's on-the-job performance compared to traditional 360 degree appraisal. The document also discusses the need for 720 degree performance appraisal, its advantages and disadvantages, and concludes with a case study on Johnson & Johnson's use of advanced behavioral techniques.
The document discusses performance appraisals, including their objectives, barriers, and technical difficulties. It notes that performance appraisals objectively assess individuals against benchmarks, and serve to identify needs, determine promotions/assignments, and reinforce organizational goals. Barriers include faulty assumptions by managers, psychological biases, and technical issues like unclear criteria and rating distortions.
Performance appraisal of employees is one of the most efficient methods for employees’ development, motivation and evaluation.
Performance appraisal systems are typically used to measure the effectiveness and efficiency of an organization's employees.
The objective of performance reviews is to help ensure employee productivity is sufficient to meet the overall organizational objectives outlined in the Strategic HRM plan.
HR professionals and management usually develop an appraisal system so employee performance can be evaluated on a regular basis.
This system also normally includes a set of formal policies to help deal with performance issues in the workplace.
The advantage of having such a policy is that it can eliminate wrongful termination legal action.
The document discusses performance appraisals and their use and effectiveness. It describes how performance appraisals are used widely by organizations to assess employee performance and development needs. However, there is ongoing debate around their effectiveness. Traditional performance appraisal approaches that focus only on individual performance are becoming outdated in modern organizational cultures. Effective performance appraisal systems should assess both individual and organizational performance in a collaborative manner.
In this file, you can ref useful information about performance appraisal types such as performance appraisal types methods, performance appraisal types tips, performance appraisal types forms, performance appraisal types phrases … If you need more assistant for performance appraisal types, please leave your comment at the end of file.
Performance appraisal is a formal management procedure used to evaluate an employee's work performance. It aims to improve both organizational and individual performance by providing feedback, identifying training needs, and informing personnel decisions. The document outlines the history, purpose, types, benefits and process of performance appraisals, noting they have been increasingly implemented by modern organizations as a tool for employee assessment and development.
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Performance appraisal problems and solutionszonaharper2
The document discusses various problems that can occur with performance appraisals, such as a lack of initial goal setting and feedback, as well as solutions like establishing accountability, using the right system for the organization, and clearly explaining the purpose of evaluations. It also examines different methods for conducting performance appraisals, like ranking, rating scales, checklists, and behavioral anchored rating scales. The document provides resources for additional information on performance appraisal problems and solutions.
A performance appraisal (PA) is used to evaluate an employee's job performance and provide feedback to facilitate career development. It aims to encourage performance improvement, set and measure goals, determine training needs, and make promotion and compensation decisions. A PA involves regular reviews of an employee's performance and objectives like providing feedback, motivating superior performance, and counseling poor performers. It benefits organizations by improving performance, validating selection procedures, and facilitating communication between managers and employees.
University project performance appraisal(4)hema_nt
The document discusses performance appraisal effectiveness. It begins by acknowledging those who contributed to the project and outlines its objectives. The objectives include examining why appraisal systems are important, studying existing systems, finding expectations of appraisers and appraisees, determining satisfaction levels, revealing loopholes, and finding consequences of ineffective systems. The research methodology involved surveys of managers and employees from various organizations. The document outlines the basic performance appraisal process and discusses purposes of performance appraisal like understanding difficulties, strengths/weaknesses, contributions, potential appraisal and development, feedback and coaching, and career planning.
This document outlines various performance appraisal methods used in organizations. It discusses traditional methods like ranking, paired comparison, forced distribution that focus on personality traits. Modern methods discussed include MBO (management by objectives) where objectives are set quantitatively, BARS (behaviorally anchored rating scales) that evaluate behavior dimensions, 360-degree appraisals involving feedback from multiple raters, and assessment centers using tests and exercises to evaluate potential. The document also mentions limitations of performance appraisals like personal bias, lack of uniform standards, and time consumption.
This document discusses performance appraisal and reward systems. It provides learning objectives about understanding the role of money as a motivator and examines behavioral considerations in performance evaluations. It describes characteristics of effective feedback programs and the process of attribution. It discusses linking pay to performance through profit sharing, gain sharing and skill-based programs. The document provides an overview of different components of a complete reward program and discusses economic incentive systems for motivating employees.
Case study on new performance appraisal system at xeroxSachin Kharecha
The old performance appraisal system at Xerox led to inequitable ratings and employee dissatisfaction. A task force created a new system with three stages: goal-setting, mid-year feedback, and year-end review focusing on development. A post-implementation survey found improved understanding of objectives, fairness, and satisfaction with the system.
This document provides information on various methods that can be used for bank performance appraisals. It discusses 12 different methods in detail, including Management by Objectives (MBO), Critical Incident Method, Behaviorally Anchored Rating Scales (BARS), Behavioral Observation Scales (BOS), 360 Degree Performance Appraisal, Checklist and Weighted Checklist Method. For each method, it provides an overview and outlines some of their key advantages and disadvantages for evaluating employee performance in a bank.
Performance appraisal is a structured process that evaluates an employee's job performance and contributions to an organization. It identifies employee strengths and weaknesses to guide improvement and determine outcomes like rewards, promotions, and training. Several methods are used for performance appraisal, including critical incident files, rating scales, behavioral anchored rating scales, ranking, management by objectives, and narrative evaluations. Regular performance appraisals help align employee and company goals, improve competence, and increase motivation, which benefits both individuals and the organization.
This document summarizes key concepts around rewarding individual performance in organizations. It discusses goal setting and its relationship to motivation. Performance management processes like setting goals, measuring performance, and providing feedback are described. The different types of individual rewards like base pay, incentives, and benefits are outlined. Finally, issues in managing reward systems like linking rewards to performance and designing flexible systems are covered.
This document discusses job performance and its key features. It defines job performance as a work performance shown by employees in terms of expected quantity and quality of their jobs. It notes that job performance is an individual-level variable that differs from broader constructs like organizational performance. Some key features discussed include that performance is behavior under an individual's control, and that outcomes can differ from performance due to outside factors. It also distinguishes types of job performance and discusses how factors like core self-evaluations, motivation, and organizational goals can influence job performance.
This document discusses performance appraisals, which are used to evaluate employees' performance and potential. It outlines the steps in conducting performance appraisals, including establishing standards, designing an appraisal program, appraising performance, conducting performance interviews, and using appraisal data appropriately. The objectives and benefits of performance appraisals are also summarized, such as helping employees improve, determining training needs, and identifying high and low performers. Finally, common methods for conducting appraisals are described at both the individual and group level.
Performance execution involves training, coaching, motivation, counseling, feedback, and alignment. Training involves assessing needs, developing a policy, and gaining support to increase productivity, achieve goals, and invest in employees. Coaching provides functions like guidance and development. Motivation techniques include setting goals, rewarding success, and contests to improve performance. Counseling creates satisfaction, improves performance, and aids personal development. Feedback is a dialogue that identifies strengths, areas for improvement, and goals. Alignment ensures understanding and ownership of vision, values, and strategy to unite cultures.
The document discusses performance management. It begins by defining performance management as the continuous process of identifying, measuring, developing, and aligning individual and team performance with organizational goals. It distinguishes performance management from performance appraisal, noting that the former is strategic, ongoing, and driven by line managers, while the latter is an annual assessment driven by HR. The document outlines the components of a performance management system, including performance planning, appraisal and feedback, rewarding performance, improvement plans, and potential appraisal. It describes the strategic, administrative, informational, developmental, organizational, and documentation purposes of performance management systems.
The document discusses performance appraisal methods like management by objectives (MBO) and 360-degree feedback. MBO involves supervisors and subordinates jointly setting objectives for measuring performance. The 360-degree method collects anonymous feedback from an employee's manager, peers, and direct reports to provide a holistic view. Both have advantages like focusing on outcomes over traits and reducing bias, but can also introduce unrealistic expectations or damage relationships if not implemented carefully. The document also presents an employee development form and bonus structures used by Energis Power Corporation to facilitate performance appraisal and development.
In this file, you can ref useful information about performance appraisal definition such as performance appraisal definition methods, performance appraisal definition tips, performance appraisal definition forms, performance appraisal definition phrases … If you need more assistant for performance appraisal definition, please leave your comment at the end of file.
The document discusses 720 degree performance appraisal. It begins with an introduction to performance appraisal and 360 degree performance appraisal. 720 degree performance appraisal involves receiving feedback from 5-8 people twice over a period of 9-12 months. This provides a more comprehensive assessment of an employee's on-the-job performance compared to traditional 360 degree appraisal. The document also discusses the need for 720 degree performance appraisal, its advantages and disadvantages, and concludes with a case study on Johnson & Johnson's use of advanced behavioral techniques.
The document discusses performance appraisals, including their objectives, barriers, and technical difficulties. It notes that performance appraisals objectively assess individuals against benchmarks, and serve to identify needs, determine promotions/assignments, and reinforce organizational goals. Barriers include faulty assumptions by managers, psychological biases, and technical issues like unclear criteria and rating distortions.
Performance appraisal of employees is one of the most efficient methods for employees’ development, motivation and evaluation.
Performance appraisal systems are typically used to measure the effectiveness and efficiency of an organization's employees.
The objective of performance reviews is to help ensure employee productivity is sufficient to meet the overall organizational objectives outlined in the Strategic HRM plan.
HR professionals and management usually develop an appraisal system so employee performance can be evaluated on a regular basis.
This system also normally includes a set of formal policies to help deal with performance issues in the workplace.
The advantage of having such a policy is that it can eliminate wrongful termination legal action.
The document discusses performance appraisals and their use and effectiveness. It describes how performance appraisals are used widely by organizations to assess employee performance and development needs. However, there is ongoing debate around their effectiveness. Traditional performance appraisal approaches that focus only on individual performance are becoming outdated in modern organizational cultures. Effective performance appraisal systems should assess both individual and organizational performance in a collaborative manner.
In this file, you can ref useful information about performance appraisal types such as performance appraisal types methods, performance appraisal types tips, performance appraisal types forms, performance appraisal types phrases … If you need more assistant for performance appraisal types, please leave your comment at the end of file.
In this file, you can ref useful information about performance appraisal types such as performance appraisal types methods, performance appraisal types tips, performance appraisal types forms, performance appraisal types phrases … If you need more assistant for performance appraisal types, please leave your comment at the end of file.
The document discusses performance appraisals, including their purpose and issues that commonly arise. Performance appraisals are meant to evaluate employee performance, provide feedback, and identify areas for development. However, they are often dreaded due to problems like unskilled supervision, ineffective forms, infrequent reviews, and perceptions of unfairness. While intended to improve performance, appraisals frequently fail to do so in practice due to these challenges. Effective communication between managers and employees is important for performance appraisals to achieve their goals.
What is the difference between performance management and performance appraisalkianramirez765
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This document discusses performance appraisal and provides details about:
1. It defines performance appraisal as a systematic evaluation of employees by supervisors and discusses why appraisals are conducted.
2. It describes different methods of performance appraisal used in companies like behaviorally anchored rating scales, human resource accounting, management by objectives, 360 degree feedback, and the rating scale method used by BMW.
3. It provides an overview of BMW, including that it is a German automaker known for luxury vehicles and motorcycles, and discusses BMW's operations in India including its assembly plant in Chennai.
From this document, you will know about the effective design of the appraisal system. What are performance appraisal and problems faced in designing it? it also includes a critical appreciation of appraisal systems adopted by most organizations.
The document discusses the importance of performance appraisals for improving organizational efficiency by ensuring employees perform to their best ability and develop potential. It explains that performance appraisals have three main purposes - measuring rewards, identifying training needs, and aiding career development. The document also provides details on conducting effective appraisal interviews and different methods used for performance appraisals.
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Performance appraisals are tools used by organizations to evaluate employee performance and development. While performance appraisals have been used for decades, there are ongoing problems and debates around their effectiveness and validity. Some key issues include appraisals relying too heavily on subjective manager opinions, a lack of communication and goal setting with employees, and biases influencing ratings. Overall, performance appraisals continue to be widely used but improving their processes remains an important challenge to help motivate employees and benefit organizations.
Employees comments on performance appraisallindaparker079
This document discusses employees comments on performance appraisals. It provides tips for conducting mid-year performance reviews separately from compensation discussions to encourage open feedback. Managers should be honest in their evaluations, focus on issues not personal attributes, and solicit employee self-assessments. Proper preparation including specific examples of achievements and weaknesses throughout the year helps ensure credible reviews. The document also outlines several common performance appraisal methods and provides additional related topics.
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Key result areas performance appraisalnanamoore807
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How to Fix the Import Error in the Odoo 17Celine George
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxEduSkills OECD
Iván Bornacelly, Policy Analyst at the OECD Centre for Skills, OECD, presents at the webinar 'Tackling job market gaps with a skills-first approach' on 12 June 2024
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
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Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
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A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
1. Performance appraisal sample form
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I. Contents of getting performance appraisal sample form
==================
Performance appraisals generate a great deal of anxiety and suspicion. Anecdotal evidence
suggests that both employees and managers perceive performance appraisals as achieving a rare
synthesis of ubiquity, futility and inevitability (Johnson, 2004, p. 83). Although some
apprehension at the thought of being formally evaluated is understandable, the unfortunate
negative connotations surrounding performance appraisals are due to a misunderstanding of their
purpose and outdated or inappropriate processes. When utilized properly, performance appraisals
can be used to benefit individuals as well as the library organization by highlighting needed
improvements in goal setting, training opportunities and more efficient use of human resources.
In order for a performance appraisal to be a useful, effective and positive experience, six basic
elements must be present.
1. A Clear Appraisal Process
Employers should make the performance appraisal process as transparent as possible. Familiarity
with the process helps to alleviate anxiety and to increase the effectiveness of any tool that is
used. Secrecy and ambiguity can foster mistrust between a supervisor and employees, and
suggests that the purpose of the performance appraisal is to “catch” the employee in a mistake
and dole out punishments. Free access to the forms, questions and style associated with the
process should be granted to all employees. Employees should have the opportunity to provide
input in formatting the evaluation and restructuring the process in order to ensure that the
2. standards for success are both objective and attainable. Involving employees in the appraisal
process generates an understanding of its true purpose and encourages willing participation.
2. Standards Must Be Objective and Equally Applied
“When employees find themselves being evaluated by managers whom they know have broken
the rules, the entire review process is little more than a charade” (Boyd, 2005, p. 32).
It is critical that performance standards be the same for all levels of employees. Library
managers should be the first to demonstrate adherence to library policy as a sign of acceptance of
accountability.
Goulding and Harrison (1997) point out that management by objectives allows for measurable
standards to be set which are not subject to the personal opinions of the appraiser. Objective
standards prevent appraisers from drawing on an employee’s previous performance appraisals,
whether good or bad, to assess the present. Predetermining objectives for every job title and
employee helps to ensure that appraisers are properly trained in performance appraisal
techniques. Appraisers need to feel that they are being held to and evaluated according to fair
and equitable standards.
3. The Appraisal Must Be a Review
“I don’t think there should be any surprises documented in a performance evaluation–if someone
did something that could have been done better in some way, I’d be a crummy manager if I
surprised them with that news six months–or even six days–after the fact.” (Smith, 2005, p. 18)
Nothing that is discussed in the appraisal should be new to the employee. Saving problems and
issues until an end of the year review wastes the opportunity to address and resolve these issues
at their inception in a much less confrontational manner. Any issues or compliments that have
been raised during the year should be documented and should become a part of the appraisal
process. According to Holcomb (2006), “supervisors who keep their employees informed of their
performance as the year progresses help to eliminate the fear of the unknown” (p. 572).
Providing continuous feedback, rather than a single nerve-wracking session, highlights the
performance partnership between manager and employee. Consistent feedback also provides
employees the chance for continuous improvement, and regular communication contributes to a
positive work environment.
4. The Appraisal Must Be a Tool for Development
3. The appraisal should be treated as a chance for the employee (and the organization) to review the
year and make plans for positive changes. It should not be treated as a formal criticism session or
day of reckoning. The appraiser should ask the employee how they feel about their own
performance, how they like the job and what opportunities for advancement or training they
would like to pursue. Goulding and Harrison stress the benefits of developmental (geared toward
positive feedback and change) versus evaluative (geared toward criticism and punishment)
performance appraisal to employee growth, success and retention. Non-combative performance
appraisals in which employees are held up to objective standards and past performance rather
than the performance of others is critical in ensuring that appraisals remain objective and non-
threatening.
5. The Appraisal Must Allow for Employee Feedback
“What is too often missing is the manager’s open ear — listening for instances in which the
organization or business is getting in the way of an employee doing a good job” (Boyd, 2005, p.
34).
In a well-rounded and healthy organization, the appraiser should ask for employee feedback both
on their own performance and that of the organization. Employees are not working in a vacuum,
and one of the major criticisms about performance appraisals is that they do not usually take into
account the ways in which environment affects employee performance (Johnson, 2004).
It is important that performance appraisals are used as an evaluative tool in context rather than in
an artificial realm in which employees are solely to blame for problems. The organization itself
can benefit greatly from self-appraisal – Smith (2005) characterizes appraisals as a chance to
brainstorm about ways to better accomplish the goals of the organization.
6. The Appraisal Must Include an Action Plan
Any actions agreed upon during the appraisal process, whether for additional training, a raise or
promotion, or disciplinary action, should be followed through on as soon as possible. An action
discussed during performance appraisals, especially rewards, should only be offered as a result
of improved performance, and never as an empty promise attempting to motivate an employee
for the future. The appraisal is not fully complete until both the manager and the employees have
followed through on all of the elements that have been discussed as part of the process. A
manager that does not follow through on promises will be perceived by employees as not taking
their own recommendations or the needs of staff seriously.
4. It is important that the appraiser be aware of any budgetary or time constraints to avoid
promising something to the employee that cannot be delivered. Making promises that cannot be
delivered seriously damages a manager’s credibility.
Performance appraisals are important tools. Libraries risk underutilizing performance appraisal
tools by limiting them to critical evaluations of individual performance. By incorporating clear
appraisal processes, objective and equal standards, continuous communication, developmental
goals, feedback and follow-through, performance appraisals can become catalysts for positive
change and growth both for employees and organizations. The positive effects of constructive
feedback are numerous, and provide employees with an important source of personal and
professional satisfaction. The annual performance evaluation process rests in the belief that
people want to do a good job.
==================
III. Performance appraisal methods
1.Ranking Method
The ranking system requires the rater to rank his
subordinates on overall performance. This consists in
simply putting a man in a rank order. Under this method,
the ranking of an employee in a work group is done
against that of another employee. The relative position of
each employee is tested in terms of his numerical rank. It
may also be done by ranking a person on his job
performance against another member of the competitive
group.
Advantages of Ranking Method
i. Employees are ranked according to their performance
levels.
ii. It is easier to rank the best and the worst employee.
Limitations of Ranking Method
i. The “whole man” is compared with another “whole man”
in this method. In practice, it is very difficult to compare
individuals possessing various individual traits.
ii. This method speaks only of the position where an
employee stands in his group. It does not test anything
about how much better or how much worse an employee
is when compared to another employee.
iii. When a large number of employees are working, ranking
of individuals become a difficult issue.
iv. There is no systematic procedure for ranking individuals
5. in the organization. The ranking system does not eliminate
the possibility of snap judgements.
2. Rating Scale
Rating scales consists of several numerical scales
representing job related performance criterions such as
dependability, initiative, output, attendance, attitude etc.
Each scales ranges from excellent to poor. The total
numerical scores are computed and final conclusions are
derived. Advantages – Adaptability, easy to use, low cost,
every type of job can be evaluated, large number of
employees covered, no formal training required.
Disadvantages – Rater’s biases
3. Checklist method
Under this method, checklist of statements of traits of
employee in the form of Yes or No based questions is
prepared. Here the rater only does the reporting or
checking and HR department does the actual evaluation.
Advantages – economy, ease of administration, limited
training required, standardization. Disadvantages – Raters
biases, use of improper weighs by HR, does not allow
rater to give relative ratings
4. Critical Incidents Method
6. The approach is focused on certain critical behaviors of
employee that makes all the difference in the
performance. Supervisors as and when they occur record
such incidents. Advantages – Evaluations are based on
actual job behaviors, ratings are supported by
descriptions, feedback is easy, reduces recency biases,
chances of subordinate improvement are high.
Disadvantages – Negative incidents can be prioritized,
forgetting incidents, overly close supervision; feedback
may be too much and may appear to be punishment.
5. Essay Method
In this method the rater writes down the employee
description in detail within a number of broad categories
like, overall impression of performance, promoteability
of employee, existing capabilities and qualifications of
performing jobs, strengths and weaknesses and training
needs of the employee. Advantage – It is extremely
useful in filing information gaps about the employees
that often occur in a better-structured checklist.
Disadvantages – It its highly dependent upon the writing
skills of rater and most of them are not good writers.
They may get confused success depends on the memory
power of raters.
6. Behaviorally Anchored Rating Scales
statements of effective and ineffective behaviors
determine the points. They are said to be
behaviorally anchored. The rater is supposed to
say, which behavior describes the employee
performance. Advantages – helps overcome rating
errors. Disadvantages – Suffers from distortions
inherent in most rating techniques.