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Change Management




                    What keeps you
                    up at night?


                                                                                     We can help.
                                                                                    Helping Employees                                                  Change Management
                                                                                    Embrace Change                                                     Delivers Value
                     our organization, so how do we                                 The McKinsey Quarterly 2002
                                                                                                                                                       The good news is that when organizations
                                                                                                    160
                                                                                                                                                       invest in change management they deliver
                                                                                                                                                       real value. Watson Wyatt’s 2006 study
                                                                                 Value Captured %




                                                                                                    120
                                                                                                                                                       compared peer organizations and found
                                                                                                     80                                                that the top 11 organizations delivered
                     impacts – on our people; on                                                                                                       143% of their expected return, while
                     our customers; on our business                                                  40                                                the bottom 11 delivered only 35%.
                                                                                                                                                       Additionally, the companies who
                                                                                                      0
                                                                                                                                                       successfully managed change delivered
                                                                                                       1            2          3       4         5     the following tangible benefits:
                                                                                                      Worst                                     Best

                                                                                                              Change Management Effectiveness



                                                                                    “Soft Stuff” = Success!                                              high levels of employee engagement

                                                                                    Effective change management is the                                   lower turnover rates than their peers
                                                                                    number one factor ensuring success for
                                                                                    any project, program, or transformational
                                                                                    initiative. No matter how beautiful your                             over 5 years
                                                                                    solution, its full value will not be
                                                                                    recognized or achieved without sustained                           To deliver sustained value, a change
                    Most companies over-invest                                      organizational adoption. This isn’t hyperbole                      program must address the top four
                                                                                    or hearsay, but fact that has been validated                       barriers to adoption with a well-
                    in technology and under-                                        by than more than 10 years of research                             designed and thoughtful approach.
                    invest in the elements that                                     from a multitude of recognized authorities.                        1. Ineffective change sponsorship
                                                                                    This reality is commonly noted when                                   from senior leaders
                    ensure successful change.                                       organizations reflect on their team’s
                                                                                    history of under-performing and painful                            2. Employee resistance to change
                                                                                    projects. Despite this recognition we                              3. Poor support and alignment
                                                                                    continue to see teams under investing in                              with middle management
                      Historical Investment                                         the elements that ensure successful change.
                      Determination of Success
                                                                                                                                                         resources and planning1

                                                                                                                                             20%       PeopleFirm’s experienced team and
                                                                                                                                                       proven methodology can provide
                                                                                                                                                       your organization with a customized
                                                                                                                                                       roadmap to drive business readiness,
                                                                                                                                                       engagement, and adoption in support
                                                                                                                                                       of your next change.




                      People        Process      Organization   Technology             Leadership                       Data       Culture                              Your People = Your Success
                                                           Investment Type   2
Typical Services
                                                       Our Approach
      and readiness

                                                       and responsive.
      and execution
                                                       From an initiative’s inception, PeopleFirm’s proven methodology prepares individuals and
                                                       the organization to understand the change and its value, as well as to demonstrate
                                                       strong leadership engagement throughout the change.

                                                       Assess:
      Organization

                                                       Approach: Based on the assessment findings, we build a plan that addresses the impacts
                                                       on jobs and the organization, the adoption of new norms and behaviors, and the
                                                       learning of new tools and processes. Our approach customizes the activities to the

                                                       influential people in the change process.

                                                       Apply: We execute against a custom designed change and adoption roadmap that
                                                       is continually updated to address the shifting needs of the project. Throughout this


    Change Management Disciplines

      Engage Leadership           Align Organization              Prepare Stakeholders        Connect People                 Measure Value
      Arm leaders with the        Identify the impacts            Educate the organization
      tools and resources         to the current                  on new processes and        people at the right time,      success throughout
      to effectively guide        organization and                technologies to develop     delivering compelling          the transition, and
      their teams through         develop customized                                          messages that engage           help capture the full
      transition. Prepare         solutions to manage             and behaviors necessary     your people to ‘answer         impact of the changes
      management teams            restructuring, roles and        to enable individuals       the call’ for change.          well past project
      actively lead change.       responsibility changes,         to successfully perform                                    completion.
                                                                  in the future.
                                  building the infrastructure
                                  for sustainable change.




    PeopleFirm, LLC                                    About PeopleFirm
    Seattle Office:
                                                       We are a consultancy passionate about our singular mission: helping our clients achieve
    2201 6th Avenue, Suite 1516
                                                       a competitive advantage through their people. To that end our service focus is:
    Seattle, WA 98121

    Portland Office:                                    People Strategy – We                               Organizational Performance - Our
    408 NW Fifth Ave                                   assess organizational                              approach builds high-performing organizations
    Portland, OR 97209                                 investment options across                          by maximizing individual and team contributions
                                                       all areas related to people                        through strategic alignment, effective structures,
o   206.462.6462                                       and talent management                              and supporting cultures.
f   888.651.1976                                       with the goal of selecting                         Talent Management - Addressing the
                                                       the best investment                                employee lifecycle from entry to exit,
    www.peoplefirm.com
                                                       course that propels the                            PeopleFirm designs and implements solutions
                                                       organization’s strategy.                           that optimize talent management processes
                                                                                                                                                               © PeopleFirm, All rights reserved.




                                                                                                          and improve employee experiences.
                                                                                                          Change Management – We are recognized
                                                                                                          for designing and leading change

                                                                                                          accelerate results, and deliver value. Our
    Your People = Your Success

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PeopleFirm Change Management

  • 1. Change Management What keeps you up at night? We can help. Helping Employees Change Management Embrace Change Delivers Value our organization, so how do we The McKinsey Quarterly 2002 The good news is that when organizations 160 invest in change management they deliver real value. Watson Wyatt’s 2006 study Value Captured % 120 compared peer organizations and found 80 that the top 11 organizations delivered impacts – on our people; on 143% of their expected return, while our customers; on our business 40 the bottom 11 delivered only 35%. Additionally, the companies who 0 successfully managed change delivered 1 2 3 4 5 the following tangible benefits: Worst Best Change Management Effectiveness “Soft Stuff” = Success! high levels of employee engagement Effective change management is the lower turnover rates than their peers number one factor ensuring success for any project, program, or transformational initiative. No matter how beautiful your over 5 years solution, its full value will not be recognized or achieved without sustained To deliver sustained value, a change Most companies over-invest organizational adoption. This isn’t hyperbole program must address the top four or hearsay, but fact that has been validated barriers to adoption with a well- in technology and under- by than more than 10 years of research designed and thoughtful approach. invest in the elements that from a multitude of recognized authorities. 1. Ineffective change sponsorship This reality is commonly noted when from senior leaders ensure successful change. organizations reflect on their team’s history of under-performing and painful 2. Employee resistance to change projects. Despite this recognition we 3. Poor support and alignment continue to see teams under investing in with middle management Historical Investment the elements that ensure successful change. Determination of Success resources and planning1 20% PeopleFirm’s experienced team and proven methodology can provide your organization with a customized roadmap to drive business readiness, engagement, and adoption in support of your next change. People Process Organization Technology Leadership Data Culture Your People = Your Success Investment Type 2
  • 2. Typical Services Our Approach and readiness and responsive. and execution From an initiative’s inception, PeopleFirm’s proven methodology prepares individuals and the organization to understand the change and its value, as well as to demonstrate strong leadership engagement throughout the change. Assess: Organization Approach: Based on the assessment findings, we build a plan that addresses the impacts on jobs and the organization, the adoption of new norms and behaviors, and the learning of new tools and processes. Our approach customizes the activities to the influential people in the change process. Apply: We execute against a custom designed change and adoption roadmap that is continually updated to address the shifting needs of the project. Throughout this Change Management Disciplines Engage Leadership Align Organization Prepare Stakeholders Connect People Measure Value Arm leaders with the Identify the impacts Educate the organization tools and resources to the current on new processes and people at the right time, success throughout to effectively guide organization and technologies to develop delivering compelling the transition, and their teams through develop customized messages that engage help capture the full transition. Prepare solutions to manage and behaviors necessary your people to ‘answer impact of the changes management teams restructuring, roles and to enable individuals the call’ for change. well past project actively lead change. responsibility changes, to successfully perform completion. in the future. building the infrastructure for sustainable change. PeopleFirm, LLC About PeopleFirm Seattle Office: We are a consultancy passionate about our singular mission: helping our clients achieve 2201 6th Avenue, Suite 1516 a competitive advantage through their people. To that end our service focus is: Seattle, WA 98121 Portland Office: People Strategy – We Organizational Performance - Our 408 NW Fifth Ave assess organizational approach builds high-performing organizations Portland, OR 97209 investment options across by maximizing individual and team contributions all areas related to people through strategic alignment, effective structures, o 206.462.6462 and talent management and supporting cultures. f 888.651.1976 with the goal of selecting Talent Management - Addressing the the best investment employee lifecycle from entry to exit, www.peoplefirm.com course that propels the PeopleFirm designs and implements solutions organization’s strategy. that optimize talent management processes © PeopleFirm, All rights reserved. and improve employee experiences. Change Management – We are recognized for designing and leading change accelerate results, and deliver value. Our Your People = Your Success