SlideShare a Scribd company logo
Average Handling Time:
5 ways to Reduce it in Your
Call Center
Caller -“I'm calling for
the second time and I'm
not getting my query to
be solved “
Communication Scenario
Agent - “I'm sorry for the
inconvenience caused.
But this is only the
solution to your problem.
Agent - “I'm doing best
to solve your query.
Please wait.
Customers face such situations everyday
and despite of investing proper time,
they ended up with nothing.
Let's discuss few ways
to reduce call handling
time and keep customers
happier.
1. Find Out the -
“Why” Behind a
Call
Call center agent must figure out
beforehand what customers are
looking for and what's the main
reason behind the call.
Also, it will be good if agents should
prepare the glossary of questions in
advance to get the things done
immediately.
2. Prepare Yourself While
Listening to Customers
If you're an agent, you must
prepare yourself with the supply
of information. This asks for
patience and much sincerity while
speaking to customers.
3. Build a Team with
Answers
To make things more simplier, it is
necessary to make a cross functional
team, assigning them specific tasks and
training them with answers available
for every problem & question.
4. Understand Your
Customers Well
Great customer care involves getting
to know your customers, their
behaviour & nature, so that you can
anticipate their needs well and deliver
as per their expectations.
4. Judge the
Customer Query
With it's Weight
Don't draw out the call
unnecessarily. If the customer is
satisfied in short answer, try to end
the conversation quickly.
About Us
CloudSpace Technologies is a leading
and globally recognized provider of
call center hosting solutions. We
Offer a complete software-based call
center setup for the startups, SMBs
and enterprise which includes
predictive dialer, auto dialer and
inbound and virtual call centers.
For more information, visit:
www.callcenterhosting.in or call at
1-800-346-4974
Liked This Deck?
Follow us to find more content like this..
Follow Us For More Great Content
References
7 Ways to Reduce Average Handling Time in
YourCall Center - (Callcenterhosting)

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Average Handling Time: 5 Ways to Reduce it in your Call Center

  • 1. Average Handling Time: 5 ways to Reduce it in Your Call Center
  • 2. Caller -“I'm calling for the second time and I'm not getting my query to be solved “ Communication Scenario Agent - “I'm sorry for the inconvenience caused. But this is only the solution to your problem. Agent - “I'm doing best to solve your query. Please wait.
  • 3. Customers face such situations everyday and despite of investing proper time, they ended up with nothing.
  • 4. Let's discuss few ways to reduce call handling time and keep customers happier.
  • 5. 1. Find Out the - “Why” Behind a Call
  • 6. Call center agent must figure out beforehand what customers are looking for and what's the main reason behind the call. Also, it will be good if agents should prepare the glossary of questions in advance to get the things done immediately.
  • 7. 2. Prepare Yourself While Listening to Customers
  • 8. If you're an agent, you must prepare yourself with the supply of information. This asks for patience and much sincerity while speaking to customers.
  • 9. 3. Build a Team with Answers
  • 10. To make things more simplier, it is necessary to make a cross functional team, assigning them specific tasks and training them with answers available for every problem & question.
  • 12. Great customer care involves getting to know your customers, their behaviour & nature, so that you can anticipate their needs well and deliver as per their expectations.
  • 13. 4. Judge the Customer Query With it's Weight
  • 14. Don't draw out the call unnecessarily. If the customer is satisfied in short answer, try to end the conversation quickly.
  • 15. About Us CloudSpace Technologies is a leading and globally recognized provider of call center hosting solutions. We Offer a complete software-based call center setup for the startups, SMBs and enterprise which includes predictive dialer, auto dialer and inbound and virtual call centers. For more information, visit: www.callcenterhosting.in or call at 1-800-346-4974
  • 16. Liked This Deck? Follow us to find more content like this.. Follow Us For More Great Content
  • 17. References 7 Ways to Reduce Average Handling Time in YourCall Center - (Callcenterhosting)