The Penn Foster Culture Code - our shared set of beliefs, values and practices.

1. C U LT U R E
C O D E

2. WHAT IS CULTURE?
A shared set of beliefs,
values & practices.

3. THE PENN FOSTER
CULTURE CODE
Our company belief system
consisting of 8 principals.

4. WE DELIVER RESULTS.
We set clear goals. We embrace
data to make better decisions for
our customers.

6. WE PUT STUDENTS AND
PARTNERS FIRST.
Our customers come first, always!

8. WE ARE TRANSPARENT.
We are open, honest fair and
direct with our employees
and customers.

10. WE ARE CURIOUS.
We continually grow both
personally & professionally.

12. WE OWN IT.
We do what we say. We are
accountable to one another
and our students.

14. WE COLLABORATE.
We are an agile team
of teams.

16. WE PLAY.
We look for fun and humor
in our daily work.

18. WE ACT WITH
INTEGRITY.
We do the right thing.
It’s as simple as that.

20. CULTURE = BRAND
Our brand starts with our employees,
who are the catalysts for a healthy
company. What we say, how we act,
& how we talk to customers is critical.

21. OUR VALUES
The attributes or behaviors
that we value in our employees.

22. WHAT WE VALUE IN
OUR EMPLOYEES
T E A C H

23. TEAMWORK
While personal achievement is always
encouraged and rewarded, we most value team
players who are “all in” on the success of their
team and embrace playing a role in something
larger than themselves.
Check your ego at the door.

24. EMPATHY
Our primary goal is to help people.
That starts with understanding everyone’s
story and genuinely caring. Never forget,
“every person you meet is fighting a battle
you know nothing about, so always be nice.”
Listen first, talk second, and never judge.

25. ACCOUNTAB ILITY
It’s really that simple. Great teams are
made when everyone on the team has a
clear understanding of what they need
to do, when they need to do it, and then
follows through…no excuses.
Do the work.

26. COMMUNICATION
Open, clear, and frequent communication
encourages valuable input, that leads to
collaboration, that spurs innovation, which
ultimately results in a successful team. So,
yeah, communication is pretty important.
Be open. Be clear. Be Available.

27. HONESTY
When we all commit to being a team
without egos, who care deeply about others,
while holding ourselves accountable, and
openly communicating our thoughts and ideas,
then being honest isn’t only right, it’s easy.
Your mother was right...it is the best policy.

28. C U LT U R E
C O D E