This document outlines a hospital's policy for managing patient and family rights. The objectives are to fulfill ethical commitments to patient rights and achieve total customer satisfaction. All staff must follow the policy and be aware of patient rights and responsibilities. The bill of rights ensures privacy, respect for values and beliefs, confidentiality, and access to care. Staff roles include distributing the bill of rights, ensuring patients understand their rights, and respecting patients' rights to privacy, information, complaints, and refusal of care. The overall goal is to protect patient rights.

1. Patient and Family Right
Managing Patient &
Family Rights and
Responsibilities

2. O b j e c t i v e
1- to fulfill the ethical commitment of
HMG to the rights and
responsibilities of its community and
patients/ families.
2- to achieve both total customer
satisfaction and compliance with the
highest international standards of
health care

3. H o w t o a c h i e v e
o u r t a r g e t
 all staff must follow the HMG Policy.
 each and every staff shall be aware of
patients Bill of Rights and responsibilities.
 working cooperatively .
 believe in our capabilities.
 Pateint care is the optimum goal

4. P a t i e n t s &
F a m i l y B i l l o f
R i g h t sThis Bill of Rights includes but is not limited to
 Privacy for all examinations, procedures, and
treatment.
 Identification and respect of Patient value and beliefs.
 Confidentiality of Patient information.
 Patient’s Right to access of care

5. G e n e r a l M a n a g e r &
M e d i c a l D i r e c t o r
R o l e
 Allocate all resources required to implement HMG
Policy throughout the hospital.
 Address the approved Patient & Family Bill of Right
& Responsibilities to all the coordinators of the
departments / Units

6. O P D
R e c e p t i o n i s t /
A d m i s s i o n O f f i c e
R o l e All shall hand a copy of HMG (Bill of Patient &
Family Right & Responsibilities) to each and every
patient on registration or admission respectively .
 Concern Healthcare Worker shall ensure that
patients are informed about their rights and
responsibilities in a manner they can understand .

7. Quality Improvement Role
• Shall send a copy of the Bill
of Patient Rights &
Responsibilities to all the
staff on their internal E-Mail
HR Role
• Shall include the Bill of
Patient Rights &
Responsibilities in the
general orientation program
for all newly assigned
employee

8. Patient Service Role
• Shall ensure that the Bill of
Patient Rights &
Responsibilities are
available to patients and
families at all times.
Education Department Role
• Shall provide all staff
training and education on
the Bill of Patient Rights &
Responsibilities

9. A l l H M G S t a f f
R o l e
• Shall read and understand their responsibilities in
protecting patients and family rights.
• Shall be able to explain their responsibilities.
• Shall implement general principles of patients rights
which include and not limited to :
 Respect All patients.
 Respecting patient’s Cultural, Psychosocial,
Spiritual, Religion, Race, Sex, Nationality and
personal Values and Believes .

10. A l l H M G S t a f f
R o l e
 Respecting the Privacy of the patient, and not
expose any unnecessarily parts of body during
procedures or treatment.
 Providing correct information about the treated
doctors regarding the identity and professional status.
 Respecting Patient’s Right for pain assessment and
management.
 Keep Patient information confidential from public.
 Respect the Patient Complain, do not neglect the
patient demand.

11. A l l H M G S t a f f
R o l e
 Allow patient to submit verbal or written complain
with no effect of the quality of the provided care.
 Allow patient refuse to talk to any individual that
has no relation with the care provided.
 protect the patient from any verbal abuse by
Physicians, Nurses, or any other staff.
 Provide the patient with complete medical report
with accurate check up results.

12. HMG Policy
(HMG/RYN/PFR/002)