a comprehensive presentation on patient rights and responsibilities . if u find any correction then add please.

1. DOCTORS LAB AND RESEARCH
CENTRE KHANEWAL
IN THE NAME OF ALLAH ,THE MOST
GRACIOUS AND MOST MRCIFUL

2. PATIENT RIGHTS
AND
RESPONSIBILITIES
PRESENTED BY
● ATIKA RASOOL
● MSC BIOCHEMISYTRY

3. LEARNING OBJECTIVE
Learner /listner will be able to understand following
● To develop understanding about patient health and care
● Understanding on patient
● Knowledge about patient responsibilities

4. Outlines :
● Introduction
● Defination of patient rights and responsibilities
● Catagories of patients rights
● Getting health care
● Privacy and confidentiality
● Safety and protection
● Respect and appreciation
● Refuse treatment
● Complaints and suggestion

5. ● INTRODUCTION
Ministry of health services pakistan and
specialised medical and health care department provide all health
facilities and rights to patients without any discrimination .
More ever it acknowledge the patients rights and responsibilities during
their treatment and expect to fulfil responsibilities assigned to them.
Mission
Ministry of National Health Services, Regulations and Coordination
is committed for helping the people of Pakistan to maintain and
improve their health and to make our population among the
healthier in the region.

6. What does “patient safety” mean to you?
Patient safety is an integral component of health care job . we
are used to assess their general health, diagnose any disease
or condition, and guide treatments. But I believe that there is
much more to patient safety than oversight of the internal lab
processes around sample analysis and producing results. . The
lab has a role to play in every aspect of this pathway. It’s up to
us to ensure that all the steps in the sample journey are carried
out correctly and in line with proper standards and guidelines.
Each process carries a risk of error, so a key aspect of patient

7. “I believe that, when service users feel calm
and content with laboratory testing, we are
enhancing patient safety’’

8. ● All workers in hath care facility are committed to patients
right .they have appropriate islamic and social manners
when dealing with patients and their familities.
● They also expect to guide them and to file their
complaints or suggestions properly
● The lab has a role to play in every aspect of this
pathway. It’s up to us to ensure that all the steps in
the sample journey are carried out correctly and in
line with proper standards and guidelines.

9. Purpose:
“An important aspect of this meeting to review
current services to service user and to see
where improvements can be made.”
Ongoing staff training and engagement is a key element, so we’re
continuing to work on it by providing regular training and promoting
open discussions about overall improvement.

10. Defination:
Patients rights are the
policies and procedures
that must be preserved
and protected by health
facility towards patients
and their families.

11. 01-GETTING HEALTH CARE
● Provide the patient with the right treatment and
right care at the right time without discrimination
to race religion believe creed and sex and
language or disability
● Ensure that patient or his or her legal guardian
are fully aware and clearly informed about the
case and health status in understandable
language
● Must properly train or have an appropriate
mechanism to educate them with their medical
condition
● Right to information: Every patient has the right to
know what is the illness that they are suffering, its
causes, the status of the diagnosis (provisional or
confirmed

12. 02-PRIVACY AND
CONFIDENTIALITY
● Discuss the patient problem with
thier guardian confidentially
● Maintain the patient information
confidential
● Refuse to see not concerned
providing the health services
● Have seperte male and female

13. Privacy and confidentiality
● Only authorized person are allowed to enter
data and to maintain patient report
● Patient record is accesible to only
Medical team doing care for patient
● Quality managment program
● Health facility research team
● Patient guardian

14. ● Lab test must be analysed for proper safety of patient
● Critical Laboratory result must be reported immetiatedly
to patient
● To have physical access, if physically or visually
impaired, to the staff and to have effective
communication with staff regardless of impairment.

15. 03-Safety and protection
● Provide safe and healthy
environment for patient heealth
condition
● Ensure to provide safe and
hazard free environment
● Forbidden smoking in waiting
and all health facililty area
● Provide services and information
which prevent harms and
improve health care outcomes.

16. Safety and
protection
● Rights to inform all information
about test and treatment
relevant to the patient care.
● Right to get detail of bills and
detail copy of medical record.
● Right to know about lab policy
and procedure for patient
rights.
● To receive consultation/treatment
on appointment time or on his turn
if appointment has not been taken
● Health care to be provided by
qualified and experienced
health care professionals

17. ● Treat the patient with care and dignity
● Treat the patient with respect and courtesy
● Always welcome and greet the patient
● Respect the patient culture and language and sex
● Respect the patient personal values, religious and belief and
preferences.
● Deal with kindness and gives proper attention
● To be able to identify care providers with their name and designation
● To be provided with complete information concerning their diagnosis,
treatment, and prognosis. When it is medically inadvisable to give such
information to a patient, the information is provided to a person
designated by the patient or to a legally authorized person

18. 05-Refuse treatment
● Patient are fully responsible for his or her decision to
refuse about treatment
● Inform to patient other treatments in case he or she
refuse to to take treatment
● Respect patient decision
● Have right to refuse any treatment that is not understood

19. 07-Care taker identity:
Patients have right to know the
identity and professional status of
service provider including which
pathologist or physician is responsible
for care

20. 08-Complaints and suggestion
❖ Patient have right to file or regstre a complaint verbally or
written form
❖ Patient have also right to give suggestion and there must
be satisfaction certificate taken from patient so that to
improve in our system
❖ Deal with patients complaints and satisfy them as soon as
possible.

21. 09-Child patient rights
● Specialized medical team should examine and treat
child.
● Deal with the child patient with more care and love
and kindness
● Medical team should avoid violence on childeren
● Special policy to treat with child from all kind of
harm
● Avoid isolating of child patient unless it is medically

22. Patient responsibilities
★ Respect tha dignity and privacy of other patients
★ Must follow lab rules and regulations
★ Must Share their financial condition and health insurance
★ Avoid smoking and bullying in health area and non health area
★ To preserve all record of medical treatment.
★ To make sure the completing of payment after treatment or
test.
★ To treat with the all staff with rerspect and dignity
★ To be punctual to attend the treatment on time

23. ➔ Must follow lab instruction or any health care institute instruction
diligently
➔ Presenting proper personal identification and give proper
informations about health of patient and medical condition
➔ Notify the person about lack of information
➔ Respect the privacy of patient and staff.
➔ Take necessary preventive measure in case to prevent from infectious
➔ Using the facility and equipment in health facility safely and curely
➔ Observing safety and security regulation facility and management.