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A N G E L A T H O M P S O N , S E P S 3 0 2CHAPTER 6:
CONTROLLING
CHAPTER OUTCOMES
• Describe the Control Process
• Contrast Two Types of Corrective Action
• Compare Preventive, Concurrent, & Corrective
• Explain how a Supervisor can Reduce Cost
• List the Characteristics of an Effective Control
System
CHAPTER OUTCOMES
• Explain Potential Negatives that Controls can
Create
• Explain Just-in-Time Inventory Systems
• Explain Value Chain Management
• Identify the Ethical Dilemmas in Employee
Monitoring
• Explain Employee Theft and its Effects on
Organizations
IMPORTANT TERMS
• Basic Corrective
Action
• Cause-Effect Diagram
• Concurrent Control
• Control by Exception
• Control Chart
• Control Process
• Corrective Control
• Flow Chart
• Immediate Corrective
Action
• Just-in-time Inventory
System (JIT)
• Kanban
• Preventive Control
• Range of Variation
• Scatter Diagram
• Supply Chain
Management
• Value Chain
Management
THE CONTROL PROCESS
What is the Control Process?
THE CONTROL PROCESS
Ways to Measure Actual Performance
Personal Observation
THE CONTROL PROCESS
Ways to Measure Actual Performance
Statistical Reports
THE CONTROL PROCESS
Ways to Measure Actual Performance
Oral Reports
THE CONTROL PROCESS
Ways to Measure Actual Performance
Written Reports
THE CONTROL PROCESS
What to Measure in an Actual Performance
THE CONTROL PROCESS
How do you compare results with standards?
Determining Acceptable Ranges
Goal Actual +/-
Machine A 5 4 -1
Machine B 7 3 -4
Machine C 8 9 +1
Machine D 7 7 0
27 23 -4
Which Machine has an Acceptable Range?
THE CONTROL PROCESS
How do you compare results with standards?
Special Measurement Tools: Cause and Effect Diagrams
Fishbone Diagram
THE CONTROL PROCESS
How do you compare results with standards?
Special Measurement Tools: Flow Charts
Event 1 Event 2 Event 3
Event 4Event 5
THE CONTROL PROCESS
How do you compare results with standards?
Special Measurement Tools: Scatter Diagrams
THE CONTROL PROCESS
How do you compare results with standards?
Special Measurement Tools: Control Charts

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Part one. the controlling process. final project

  • 1. A N G E L A T H O M P S O N , S E P S 3 0 2CHAPTER 6: CONTROLLING
  • 2. CHAPTER OUTCOMES • Describe the Control Process • Contrast Two Types of Corrective Action • Compare Preventive, Concurrent, & Corrective • Explain how a Supervisor can Reduce Cost • List the Characteristics of an Effective Control System
  • 3. CHAPTER OUTCOMES • Explain Potential Negatives that Controls can Create • Explain Just-in-Time Inventory Systems • Explain Value Chain Management • Identify the Ethical Dilemmas in Employee Monitoring • Explain Employee Theft and its Effects on Organizations
  • 4. IMPORTANT TERMS • Basic Corrective Action • Cause-Effect Diagram • Concurrent Control • Control by Exception • Control Chart • Control Process • Corrective Control • Flow Chart • Immediate Corrective Action • Just-in-time Inventory System (JIT) • Kanban • Preventive Control • Range of Variation • Scatter Diagram • Supply Chain Management • Value Chain Management
  • 5. THE CONTROL PROCESS What is the Control Process?
  • 6. THE CONTROL PROCESS Ways to Measure Actual Performance Personal Observation
  • 7. THE CONTROL PROCESS Ways to Measure Actual Performance Statistical Reports
  • 8. THE CONTROL PROCESS Ways to Measure Actual Performance Oral Reports
  • 9. THE CONTROL PROCESS Ways to Measure Actual Performance Written Reports
  • 10. THE CONTROL PROCESS What to Measure in an Actual Performance
  • 11. THE CONTROL PROCESS How do you compare results with standards? Determining Acceptable Ranges Goal Actual +/- Machine A 5 4 -1 Machine B 7 3 -4 Machine C 8 9 +1 Machine D 7 7 0 27 23 -4 Which Machine has an Acceptable Range?
  • 12. THE CONTROL PROCESS How do you compare results with standards? Special Measurement Tools: Cause and Effect Diagrams Fishbone Diagram
  • 13. THE CONTROL PROCESS How do you compare results with standards? Special Measurement Tools: Flow Charts Event 1 Event 2 Event 3 Event 4Event 5
  • 14. THE CONTROL PROCESS How do you compare results with standards? Special Measurement Tools: Scatter Diagrams
  • 15. THE CONTROL PROCESS How do you compare results with standards? Special Measurement Tools: Control Charts