Ebs accreditation study_guide

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Study Guide
Oracle E-Business Suite
L2 Support Accreditation
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Let’s get started.
Thank you for choosing to invest your learning time in Oracle
Support Accreditation.
This content is delivered as a series of video modules, suggested
links to additional resources, and this study guide.
Design your learning experience.
You are the architect of your learning experience, so use these
materials in whatever combination helps you achieve a great
experience.
You can watch all or some of the videos, use the study guide, and
then take the exam. Or, just review the content in the study guide
and check out some of the suggested resources. Or, if you are a
seasoned expert, jump right to the exam.
We want you to enjoy learning with us and get the value of the best
practices, tips, and resources to help you support your products.
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Welcome
Videos Study Guide Exam (80%)

Study Guide
• The content in this accreditation is fast-paced and targeted to experienced
users actively using My Oracle Support core functions on a regular basis
(including logging service requests).
• Use your Study Guide along with the learning content to prepare for your
exam. This study guide provides links and information to help you get the
most from your learning experience, so please refer to it throughout your
accreditation.
• Make sure the content and level of information is right for your current level
of experience. If any topic is new to you, take time to study it in more detail
before continuing.
Resources
• My Oracle Support How To Video Series – Doc 603505.1.
• Get Proactive with Oracle E-Business Suite – Doc 1388190.1.
• Best Practice: Use the Comment/Sticky Note feature to add comments and
questions to your study guide for follow-up.
• Right-click anywhere on a page or use the Add Sticky Note icon on the
toolbar to create a note.
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Accreditation Resources

Build Your Toolkit
A key Best Practice in Oracle Support Accreditation is
building and maintaining a personalized toolkit of key
resources. This is an easy way to keep track of content of
interest (and locate it again when needed).
Start by making knowledge documents a Favorite by clicking
the gold star.
1. From My Oracle Support, click on the Favorites folder in
the top navigation (Gold Star) and select Manage
Favorites.
2. Click ‘New Folder’ to create a personalized folder or
create a series of product-specific folders for topics like
troubleshooting and patching.
3. Click the arrow to the left of My Folders to expand it
and see your new folder.
4. Locate your newly marked documents and move them
to your folder.
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Best Practice – Also create a browser folder for your
services and products to find that content quickly as
part of your extended toolkit.
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Set Up Hot Topics Emails
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Knowledge Check
 This functionality works with the documents you
marked as Favorites in your toolkit.
 From My Oracle Support, navigate to My Account
from Settings or from your user name.
 Select ‘Hot Topics E-Mail’ from the left navigation.
 Fill out the options based on how you want to be
updated.
 Add products of interest and select options like
Knowledge Articles, Alerts, and Bugs.
 Apply your changes and update at any time.
Best Practice – Set up Hot Topics Email notifications
to stay informed about content of interest.

Module 1
Stay Informed and Find Answers
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• The objective of this module is to locate the Get Proactive page, which is the
source of the proactive tools being discussed in the following modules; and,
how to improve your search experience by locating answers using
Information centers; and, finally, how to stay informed about EBS via Advisor
Webcasts and Social Media channels.
• Best Practice: Get to know the Get Proactive portfolio content for your
product. You may have noticed in the Getting Started region on the home
page – this goes directly to the Get Proactive portfolio, Doc 1388190.1.
• This is also repeated in the Knowledge tab in the Knowledge Links region as
shown here.
• Best Practice: Use the favorites folder feature to create a toolkit for yourself
so you can quickly return to content you use most often. Here is my toolkit.
Notice how I have many of the E-Business resources included so I can quickly
navigate directly to what I am looking for. If your folder is too big, you can
subdivide and create folders for an activity.
• Next, I would like to review Information Centers. Most users are interested in
a specific EBS product. Did you know you can locate your product on the
Knowledge tab and then enter in your search terms?
• Information Center: Oracle Payables Accounting R12, Doc 1476284.2.
• Let’s drill down into the information center for Payables. From the Level 1
My Oracle Support accreditation, you will remember that Information
Centers are dynamically created with relevant content each time they are
displayed. The links are those the Oracle E-Business Suite Support team
believes to be the most valuable to you.
• You can post “how-to” questions in the E-Business Suite Community. You can
get valuable information from both customers and Oracle. We will cover this
more fully later in this series.
• There are times you may need to log a Service Request, and based on your
product and problem type, you may see a guided resolution that gets
triggered as part of the SR process. The guided resolution makes use of the
product and problem type, and based on this, provides high-quality, targeted
recommended solutions.
• In the Staying Informed section, you can see that some products have
switched to blogs as a faster way to inform you of changes. An Oracle best
practice is to follow the blog via the product Community to enable you to
receive a notification when the blog is updated. If you enjoy social media,
you can also follow E-Business Suite via Twitter, Facebook, or blogs as shown
here on the left-hand side of the EBS Get Proactive home page.
• One final way of staying informed about changes is to set up Hot Topics to
notify you via email when Documents you marked as favorites are updated.
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01.0 | Stay Informed and Find Answers Best Practice – Follow the prompts in the
guided resolution as this will quickly display
known solutions.

Module 2
Analyzer Scripts
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The Details
• All of the scripts are available to be run locally,
or set up via concurrent process. You can run
the Scripts in real-time on your production
environment (and also schedule them to run as
a concurrent request).
• The output is an analysis of known issues
affecting the systems and it's displayed in a rich
HTML format.
• The output provides the instructions on how to
prevent (or resolve) the issue identified.
• The scripts help you simplify your ability to
prevent issues.
• The tools have been co-located on one page for
ease of access.
Finding Analyzer Scripts
• In My Oracle Support, enter search terms such
as E-Business Suite Analyzer and the results are
displayed.
• You can select the Product Support Analyzer
Index, Doc 1545562.1.
• The index is also available by accessing the
EBS Get Proactive link, as shown in the video.
Learn More
• A document with details is available under Take
Action, and a supporting How To video is
available when selecting the Learn link.
• Get to know the different analyzer scripts and
what they can do for your business.
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Change Your Business
• The Oracle E-Business Suite support team
recommends routine usage of the analysis
scripts.
• Build them into your existing business
processes, so that you can analyze your system
prior to performing any major activities.
• And, if you have any questions about how to
locate the Oracle E-Business Suite analyzer
scripts, or how to use them, engage the
community and post your questions there.
02.0 | Analyzer Scripts

• You could also search by typing EBS workflow
analyzer and finding the same document.
• EBS Workflow Analyzer, Doc 1369938.1.
• Click the Gold Star to make this document a
favorite for your personalized EBS toolkit.
• As you can see, there is a big red download
button to make it easy to grab the latest
version. Just click the download button to
display a pop-up to save the SQL script.
• The document also provides some general
information about the script.
• The HTML report is easy to review and share
with your team and users. The report includes
content of interest like aged records and
workflow errors.
• The Execution Summary on the home page of
the output groups all messages by type – Errors,
Warning, Passed Checks and Informational.
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02.1 | Workflow Analyzer
• Have you heard your customers or end users
complaining about workflow notification errors,
things getting stuck, how to fix issues, or
recommendations for a maintenance process?
• The Workflow Analyzer was developed as an
easy and simple mechanism to address these
types of needs.
• Let’s say that you are a workflow database
administrator and need to respond to sysadmin
workflow error notifications, and you have end
users complaining about stuck processes or
those that aren’t getting completed.
• The EBS Workflow Analyzer can help.
• From the Knowledge Links, select Get Proactive
and then EBS Suite.
• Then, access the Analyzer link which displays all
the analyzers, and locate the Workflow Analyzer
from EBS Core Analyzers.
• One of the core things in the report is the areas
in red which typically identify a problem and a
solution.
• A best practice is to review and address items in
red first.
• Locate the red icon in the report section and
click on it to reveal the details.
• Provide feedback on Workflow Analyzer in the
Community. Are you ready to join the
conversation?
Best Practices – Include the Workflow Analyzer
script as part of your regular workflow
management plan to proactively monitor and
address any issues. You could include this as a
topic at a weekly or monthly staff meeting to
raise awareness across your team of the
audience types and benefits

Module 3
Period Close
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• This module focuses on several very useful tools for Period Close.
• A best practice is to make these documents “Favorites” for your EBS
resource toolkit to find them again quickly. Before examining the resources, I
want to highlight some core concepts.
• Period Close refers to the process of accounting for all transactions at the
end of each period so that all supporting information is transferred to the
General Ledger, or GL. A sub-ledger is an EBS application that posts, or
transfers accounting records to the GL. Payables and Receivables are
examples of sub-ledgers. Sub-ledgers cannot be closed if the required
transactions in that period are not processed.
• Let’s start with “EBS Period Close Process Analyzer,” Doc 2468739.1.
• I’ll search for the title in the global search of My Oracle Support to locate it.
This resource assists with a successful period close for financial areas within
the E-Business Suite.
• The analyzer is a self-service health-check script that identifies issues with
the period close and provides solutions and recommended to be performed
for the specific instance it was run on. Run the analyzer at any time before
you attempt to close a period in GL to evaluate whether there are pending
items in the sub-ledgers that will prevent the closing of the period in GL.
• Be sure to download the latest version from this document and run the
analyzer any time before you attempt to close your period in the GL. The
analyzer will evaluate whether you have pending items in your sub-ledgers
that will prevent you from closing the period.
• As you can see from this example output, I can review errors, warnings,
passed checks, and general information updates organized in a simple, easy-
to-read, icon-based framework.
• You can also check out the “EBS Analyzer Bundle Menu Tool,” Doc 1939637.1
from the Resources section. This “Perl” menu system enables you to easily
execute, update, and install analyzers as concurrent programs, and assign
them to request groups.
• Let’s move on to the final resource, “Period Close Advisor: E-Business Suite
(EBS),” Doc 335.1. You can locate it from the Oracle E-Business Suite Get
Proactive page as shown here, or by typing “Period Close Advisor” in the
global search of My Oracle Support.
• This resource guides you through the process of accounting for all
transactions at the end of each period. As a best practice, use it as you
reconcile (daily or weekly) to assist in closing out the sub-ledgers prior to
reconciliation, and use it before and during the period close.
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03.0 | Period Close

Each tab will show the details and a checklist of steps to complete
before you can close the GL.
Be sure to review the analyzer documents listed within each tab
under “Process Transactions,” and run the individual product
analyzer if you have transactions stuck or errors from the Period
Close Process Analyzer.
Here’s an example of “Process Transactions” in the Step by Step
Guide on the left.
The key best practice here is to carefully review the information
provided on each tab as you move through the sequence.
The EBS product support team has organized relevant content to
guide you through each of the steps toward closing the GL.
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03.1 | Period Close

Module 4
My Oracle Support Community for EBS
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• The objective of this video is to provide you a
refresh on using the E-Business Suite
Communities to ask questions, find solutions,
manage your community inbox, and request
product enhancements.
• First, a quick recap on how to locate the EBS
Specific Community Spaces.
• Most users will use the Banner navigation. Click
the EBS link on the Banner and then scroll down
the page to view all the communities available.
• Best Practice: Think carefully about following
Spaces. If you follow the EBS Suite Space, you
could be getting notified EVERY time there is
any activity in any of the 50+ subspaces.
• Managing your inbox: Be selective. Click Activity
(News) and create a New Stream; call this EBS
and associate just the spaces you are really
interested in. Turn on Email. Now, for just the
spaces you are interested in, you will get an
email to your personal inbox.
• Let’s follow Sally as she explores the
Procurement Space. Clicking a category, for
example Webcast, filters the discussions in the
Procurement Space where the content has the
associated category of Webcast.
• Best Practice: Make use of Categories when
asking questions or posting discussions to allow
other users to filter the discussions on these
key terms.
• Did you know that in the e-Business Suite, we
have an entire community devoted to Patching
that is manned by Oracle Patching experts? You
can quickly find solutions to your patching
issues through the entire patching process.
Here are some great reasons why you would
want to do this. Before patching: investigate if
anyone has applied the patch, seek proactive
suggestions from your trusted network; During
Patching: find out about readme problems, see
if other users have experienced patch failure
issues; After Patching: get solutions to post-
install issues like invalid objects.
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• Let’s follow Sally as she investigates if another
user has seen her patching issue. To start, Sally
types her search term ‘9654468’ in the global
search window to see if other users are talking
about this patch. Sally scrolls through the replies
and drills down on one she’s interested in. She
knows that she can ask questions here or add her
input, if she has any. When you can, share your
expertise and knowledge by posting answers to
other users’ questions.
• Let’s look at the way users can search. Sally can
type her search in the ASK IT search where it says
Type your question. Just type in Patch 9654468
and similar questions and related documents are
automatically displayed as you enter your
question. The result set gives Sally several options:
1) she can select to review one of the likely
threads from the resulting list, 2) she can click on
Search all results in E-Business Patching, or if she
doesn’t find a related thread, she can 3) click ASK
IT to create a brand new thread. Best Practice:
Add the Patch Number, Bug Number or Document
Number when posting a question about a
particular Patch or document.
04.0 | My Oracle Support Community

• Sally has an idea about the EBS product she is using, and she is wondering
how she can tell Oracle about it.
• In My Oracle Support, she searches on E-Business Suite Product
Enhancements and Doc 1584210.1 is returned.
• Sally would like to see if her idea for a new feature that will allow users to
attach Contract details to Purchase Orders has been created.
• First, she clicks the Content tab and then filters the results by clicking the
Ideas icon.
• In Sally’s case, she found the enhancement already entered as an Idea; but
remember if you need to request a brand new idea, first navigate to the
right subspace (and if this option is available in the Actions tab), click the
Create an Idea option.
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04.1 | My Oracle Support Community

Module 5
Patching Resources
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• This module highlights two key patching
resources, the EBS Patch Wizard Utility and the
Patching and Maintenance Advisor: EBS.
• We will look at patching from two important
perspectives: 1) how to understand what
patches you currently have on your system and
what patches are recommended, and 2) how to
more easily manage your patching strategy and
deployment through a series of detailed phases.
The recommended resources work together to
help you and your team more effectively plan
for and execute patching. I recommend you
make both resources Favorites and add them to
your growing EBS toolkit.
• Let's start with the EBS “Patch Wizard Utility,”
Doc 976188.1. If your role includes direct use of
the Patch Wizard, please take the time to fully
review this document.
• The Patch Wizard utility comes installed as part
of the EBS Product Suite and can be accessed
via Oracle Applications Manager, or OAM.
• This utility compares the patches you have
applied against a list of all recommended EBS
patches. Recommended patches can include
high-priority patches, or patches that update
EBS products to a new code level such as
Release Update Packs, or RUPs, Product Family
RUPs, and pre-upgrade patches.
• The interface allows you to set your Patch
Wizard execution preferences, analyze and
compare patches currently applied in your
instance to the patches included in the
Recommended Patch List, perform an impact
analysis, and easily download the patches you
decide to apply.
• Recommendation: the Patch Wizard can be run
for any EBS patch, or group of patches, as well
as recommended, and new code level patches.
Run the Patch Wizard before applying a new
patch.
• The impact analysis will show how many files
are introduced or will be overwritten, along
with before and after file versions.
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• Our second resource is the “Patching &
Maintenance Advisor: E-Business Suite,” Doc
313.1. This one-stop shop assists with your
patching and maintenance strategy. The advisor
framework is organized into four phases:
Evaluate, Plan, Test, and Implement.
• The “Evaluate” phase helps you understand why
a patching strategy is necessary and covers key
points like proactive patching and reactive
patching. The “Plan” phase focuses on the
discovery, analysis, testing, and implementation
of patches for EBS and covers patch plans. The
“Test” phase is all about practicing the
implementation of the patching plan that you
created. The key point is to verify the patch
install was successful. And finally, the
“Implement” phase helps you drive the
successful implementation of the patch plan
you created during the “Test” phase.
• This tool helps you systematically build and
work through a plan with detailed instructions
and guidance.
05.0 | Patching Resources Does it apply patches? – The Patch Wizard will NOT apply patches, but
enables users to complete an impact analysis prior to applying them.

Module 6
EBS Product Certifications
20

• The Certifications tab in My Oracle Support
provides access to product certification
information.
• First, a quick review: A certification is a
combination of Oracle and third-party products,
operating systems, or hardware that Oracle has
tested and should work together.
• On the right, is the Certification Search region.
Certified is NOT the same as supported.
• Each product has its own support policy and
timeframe, completely separate to certification.
• Previously, Sally had been patching and
maintaining her system.
• Now she is thinking of upgrading to E-Business
Suite 12.2.4, and she needs to know if this will
impact her Oracle Database 12.1.0.2.0
installation.
• Sally enters EBS, as this has been defined as a
shortcut or alias for Oracle E-Business Suite;
then, she selects Release 12.2.4, enters
Database, 12.1.0.2.0 version in the drop down.
• Then, click Search and Search results are
returned.
• On the left are different categories such as
Operating Systems, Databases and Middleware.
Since she is interested in Database, she will
open the Database category and look for Oracle
Database and the release of 12.1.0.2.0 is in the
list.
• Next, she sees a list of Operating Systems. She is
interested in Linux x86-64 SLES 11, which we
can clearly see is Certified.
• She can select Linux x86-64 SLES 11 and view
the certification detail. There are required
patches that will be needed to install to be sure
her products work together.
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• Best Practice: Validate the support information
for your certified products. When upgrading,
look for certifications where the support is valid
for a number of years.
• Under Compatibility, she immediately notices
that 32-bit is NOT compatible, but 64 bit would
be.
• Notice how she can choose Linux x86-64 from
the Platform dropdown, then check the box
next to the Product for easy download.
• These required patches will need to be applied
in order for the certification to be valid.
• Using this example, you can easily see what
combinations of products are certified.
06.0 | Certifications Tab Certification – A combination of Oracle and third-party products, operating
systems, or hardware that Oracle has tested and should work together.

• Now let’s do a different type of search.
• What if Sally wanted to look at the releases of Oracle Database and compare
the releases across a range of platforms?
• This can be done using the checkbox on the top left to Compare Releases
and Platforms. We sometimes refer to this as the Matrix search. Sally can
check the box and then enter her product.
• Notice how the products she has used recently are listed at the top of the
list when she clicks in the Product selection box.
• Sally could type RDBMS, which is an alias for Oracle Database.
• This makes it easy to select the products commonly used. Next, she selects
some releases she is interested in. Platform is also Multi Select. She is on
Linux x86-64 but she is also interested in Oracle Solaris.
• Sally can save any search by clicking on the save link. This allows her to give
it a name and easily re-run the SAME search in the future.
• Sally’s saved searches are available from the Saved tab. And the last 20
searches she performed are available from the Recent tab.
• Best Practice: Access the knowledge base and search on your product name
and Certification; this enables you to find examples for some of the legacy
content which may not be available in the Certifications tab.
• Best Practice: Access the Community Certification Space. Many EBS product
areas have a subspace for certification questions. If you still have questions
on certification data or cannot find the certification data that you need, log a
technical service request for the appropriate product group.
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06.1 | Certifications Tab Why Check Certifications? – The certification data can be a helpful tool for
planning upgrades of your EBS products and related components. Quickly
analyze your supported combinations and use this data for an upgrade plan.

Module 07
EBS Upgrade Advisor
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• An Upgrade Advisor is a powerful, easy-to-use
tool that helps you have your best experience
with upgrades.
• That’s it. Nothing complicated – just a great tool
with great content.
• The EBS product support teams captured best
practices for many specific upgrade paths and
embedded them within the upgrade lifecycle.
• Advisors are a key proactive capability and
follow a lifecycle model with a phased
approach.
• Upgrades are a key step and require careful
planning to ensure success.
• Best Practice: Don’t try and upgrade on your
own. We have great resources like advisors to
help you every step of the way.
• Example: Upgrade Advisor: E-Business Suite
(EBS) Upgrade from 12.0/12.1 to 12.2.x,
Doc 1593640.1.
• How do you find an Upgrade Advisor? It’s easy.
1) Log into My Oracle Support, search for ‘EBS
upgrade advisor’ to locate advisors for available
upgrade paths. Make your advisor a favorite for
your toolkit to easily find it again. You can also
find upgrade advisor options from the EBS Get
Proactive page.
Let’s recap the phases:
• Evaluate – assess benefits of an upgrade and
evaluate new version of EBS. Outcomes include
documented go/no-go decisions, full
understanding of business impact and
documented risk assessment.
• Plan – prepare for the upgrade by ensuring you
have all the necessary resources and steps.
• Configure and Test – first step of actually
performing the upgrade process and testing.
• Implement – ready to implement the upgrade.
• Accept – accept your upgrade into production.
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• Throughout each phase, you get step-by-step
guides, online training, additional resource
suggestions and a community of experts.
Advisors follow this general framework, so it’s
easy to use them for any target upgrade path.
• Best Practice: Use your Upgrade Advisor to
drive and deliver your plan and updates to your
team. We always recommend having a detailed
upgrade plan that you update as you move
through the process. Capture new information,
lessons learned, unique challenges, and any
specific goals of your organization.
07.0 | Upgrade Advisor Example Upgrade Advisor – Step-by-step instructions to 1) understand
requirements for upgrade; 2) build and practice upgrade plan;
3) move upgrade from strategy to sign-off.
The EBS Upgrade Advisor recommends that you
do a minimum of three (3) or more test iterations
of the upgrade process in a test environment
before moving to production. For best upgrade
results, plan for more than the minimum, with a
more robust target of six test iterations to fully
test the upgrade process and document any
issues to be resolved.

• Our E-Business Suite customer used consultants
in the past to help upgrade but found that he
was not always on time with the go live, and the
budget was more than expected with the
consulting teams.
• He made the decision to use an E-Business
Suite Upgrade Advisor to complete an upgrade
with his internal resourced team.
• In the Evaluate section, he addressed key
concerns such as customizations, leveraged the
Oracle resources and tools and created realistic
plans with realistic expectations.
• He included practice in the plan, ran multiple
test runs to ensure a smooth production
upgrade, included sanity checkpoints and
backup intervals, and was aware of any red flags
or deviations.
• He tapped into the EBS Data Model Comparison
Report and EBS Seed Data Comparison Report
specifically.
• He also used the Upgrade Community and
reviewed EBS Blogs.
• This change in approach produced great results
in this scenario.
• By using the tools and best practices provided
by Oracle, he did not have to hire a Consulting
firm to complete the upgrade.
• He was able to do it with his internal team,
saving thousands of dollars for the organization.
Recommendation
• Always take time to review your options before
each upgrade cycle.
• The use of consultants or tools like Upgrade
Advisors are great approaches to consider
based on the needs of your business.
• We want to ensure you find the best possible fit
with your objectives.
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07.1 | Customer Upgrade Example
Example – This example is from a real Oracle
customer about their adoption of Upgrade
Advisors.

Module 08
Preinstall Patches Report
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• Applicable to pre-install mode before upgrading
from Release 11i to Release 12.x
• Sally is helping David by investigating patching
prior to the upgrade.
• She will use the Oracle E-Business Suite
Preinstall Patches Report for a list of pre-
upgrade patches to apply in pre-install mode
before upgrading to 12.1 or 12.2.
• These reports are a single point of reference for
their respective releases for pre-upgrade
patches.
• The patches are designed to fix upgrade issues
such as script failures, performance issues and
data integrity.
• The report provides details for installing,
running and understanding the report for
Release 12.1 and Release 12.2.
• Sally logs into My Oracle Support and types
‘preinstall patch report’ in the global search.
• She finds R12.1 and 12.2 Oracle E-Business
Suite Preinstall Patches Report, Doc 1448102.2.
• Best Practice: Sally makes this document a
Favorite and adds it to her customized EBS
toolkit.
• To install the report, she needs to download the
zip file for Release 12.2 – EBS_R12.2 zip file.
• The name of the file contains the date the file
was last modified.
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• She scrolls to Installing the Oracle E-Business
Suite Preinstall Patches Report, clicks on
EBS_R12.2_Preinstall zip link and chooses ‘Save
File’ to download and extract the contents into
the EBS_12.2_Preinstall folder.
• Then, she opens the folder and clicks
index.html file located about mid-way in the list
to automatically open the report.
• The Preinstall Patches Report defaults to the
Oracle E-Business Suite (EBS) Product Family
that shows all pre-install patches for EBS – or
she can select a specific product family from the
LOV.
• Best Practice: Review and apply all patches
categorized under Upgrade Script Failure, Data
Corruption, Performance Issues, and Upgrade
Integrity Fix.
08.0 | Preinstall Patches Report

• If Sally is not familiar with a product name, she can position her mouse over
any short product name on the left to display the full name.
• She places her mouse over PJC in the PJ section and sees that it is Project
Costing.
• The right frame displays a list of pre-installed patches for selected product
family (grouped by type of issue resolved).
• She can sort the columns by product, patch number, release date or patch
abstract and then click on a patch number to download it from My Oracle
Support.
• Now that she has the report, she goes back to the Oracle E-Business Suite
Preinstall Patches Report document before proceeding.
• She clicks on the R12.2 tab, and reviews Navigating the Report and Using the
Report.
• The FAQ section of the document should help to answer the commonly
asked questions about the report
• Best Practice: Use community for questions and feedback. If Sally wants to
report an issue or enhancement request about this report, she can go to the
“Reporting Issues or Enhancements” section and click on the link to the My
Oracle Support Community thread to REPLY with her comments.
• Oracle E-Business Suite Preinstall Patches Report [Video] – Doc 1448102.1
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08.1 | Preinstall Patches Report

Module 09
EBS Comparison Reports
29

• This portfolio of reports assists with planning of
an upgrade and allows you to compare the
changes between two releases to understand
the impact on your business flows and file
types.
Report 1
• Let’s start with the first report, the EBS Data
Model Comparison Report, Doc 1290886.1.
• This report provides the static database object
definition changes to help you preview
database object definition changes before
upgrading your instances.
• The details help you understand the impact of
the database object changes that may affect the
customization or business flows.
• The top left pane highlights any differences
found. Just click the link to drill down into the
details.
Report 2
• The second report is the EBS ATG Seed Data
Model Comparison Report, Doc 1327399.1.
• This report defines a static delta between
different EBS releases by documenting the seed
data changes delivered by the .ldt extension
files based on the .lct extension files.
• Please note that the target audience using this
tool should be familiar with the terminology
and usage. If the material is not clear, this note
may not pertain to your job role.
Report 3
• The third report is the EBS File Comparison
Report, Doc 1446430.1.
• It provides a comprehensive comparison of file
system artifacts between different EBS releases
for important file types. This report can help
you develop a clear idea of “what is different in
a new release” for additions, removals, and
modifications for delivered files.
30
• For all three reports, the approach is simple.
• Follow the instructions to download the zip
files, and use the links to save, unzip, and
extract into a single folder. It’s important to
understand the sections so that you can
effectively complete your upgrade file
comparison.
Best practices from the product support team:
• Make the recommended documents favorites
for your toolkit.
• Access the Frequently Asked Questions (FAQ)
to learn about each report.
• Leverage the reports to consider changes to
files in your target version for a planned EBS
upgrade. Include this information in your
upgrade plan and share with your leadership
team based on impact.
• Use the links in the recommended documents
for feedback or enhancement requests.
09.0 | EBS File Comparison Reports

Module 10
Drive Your Patching Strategy
31

• From the Get Proactive page for EBS, locate
“How to find E-Business Suite and E-Business
Suite Technology Stack Patches,” Doc
1633974.2.
• EBS Technology Stack Patches include desktop
client, application tier, and database tier
patches.
• Check out the “EBS Patches” tab to find the
latest releases, recommended patch collection,
recommended patches, patch sets and family
packs, performance patches, and preinstall
patches report details.
• You can always refer back to the Patch Wizard
tool, as this is the recommended 'support tool'
for patching.
• If you are an EBS 12.2 customer using Online
Patching, select “EBS Patching Resources” tab
and review 12.2 ADOP Troubleshooting. ADOP
refers to Applications DBA Online Patching. This
is a very comprehensive collection of
information for Online Patching.
• Next, let’s check out the “EBS Installation
Configuration Manager (ICM) ADOP Analyzer,”
Doc 2379656.1.
• This is a great troubleshooting tool for patching
on Release 12.2, and you can quickly download
the latest version here.
• The “Oracle E-Business Suite Release 12.2
Information Center,” Doc 1581299.1, makes it
easy to review the Release 12.2 Technology
Stack Documentation Roadmap.
• Learn more about the recommended use and
deployment of various optional and required
components of the technology stack that
underpin the overall Oracle EBS Release 12.2
architecture.
32
• A final recommended resource is “R12.1 /
R12.2: Oracle E-Business Suite Releases 12.1
and 12.2 Release Content Documents,” Doc
1302189.1.
• The Release Content Documents, or RCDs,
communicate information about new or
changed functionality introduced in EBS Release
12.1 and in subsequent Release Update Packs,
or RUPs, and off-cycle patches, and
enhancements for 12.2.
• Today, we covered a few additional resources
for your toolkit to help drive your patching
strategy.
• Please take a few minutes to review the study
guide to ensure you have a good understanding
of the content in each module and are prepared
for the accreditation exam.
10.0 | Drive Your Patching Strategy

Are You Ready To Get Accredited?
Exam and Next Steps
33

Exam
• Once you click the Exam link from this module, you will be directed to
ilearning in OU to complete and submit your exam. The screen should open
with a status of Enroll, and you can immediately get started. The exam is
compiled for you by pulling random questions from our exam bank. The
questions will be either multiple choice or true/false. Carefully review each
question and possible answers.
• Once you submit the exam, your score will appear on the screen as Mastery
Score. You need 80% or higher to satisfy the requirement to become Oracle
E-Business Suite Support Accredited. If you pass, you can print your
completion certificate from the home page of this accreditation
• If you need to re-take, the exam is available once per 24-hour-period.
Rewards
• We’d like to offer you an optional reward. You can opt in to have your
accreditation badge visible in My Oracle Support Community and earn 250
points. Just navigate to the Oracle Support Accreditation (MOSC)
Community. Locate the Accreditation Badges tab at the top of the middle
pane and select it. Review the brief instructions and click the opt in link to
generate your email request for the badge.
Next Steps
• The real value of accreditation is about changing your business.
• Think about implementing at least a few suggestions within 30 days.
• Talk to your team about your strategy for following best practices, using the
recommended resources, staying informed, and managing service requests.
General Questions
• Use Oracle Support Accreditation Community or contact the program team.
34
Exam Preparation and Next Steps Help With Exam – Use ‘Contact Us’ links from the program
pages if you have questions. Exam questions and answers are
confidential and should not be posted in any forum.

Print Your Completion Certificate
35
Print Your Certificate – Navigate to the “Resources” tab on the path index page and locate the Completion Certificate tile. The certificate will only launch
and auto-populate with your name if you pass the exam with a score of 80% or higher.

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