6. Enterprise software
is always changing
- Your vendor rolls out updates often
- You roll out customizations
- Your configuration and processes are unique
to your business
6
7. Work environments
are changing
- Geographical diverse workforces
- Agile, project based teams
- BYOD environments
- Flexible hours
7
8. Training & support
hasn’t kept pace…
80% of support is not at the moment of need, and relies
on simulated examples:
• Classroom training = expensive, out-of-context
• Knowledge manuals = static, out-of-context
• Video tutorials = expensive, time consuming
• Simulated training = expensive, out-of-context
8
9. 70% of knowledge is lost within the
first 24 hours of training
Timeaftertraining
Immediately
20 minutes
1 hour
9 hours
1 day
2 days
6 days
1 month
Percent retained
0% 25% 50% 75% 100%
21%
25%
28%
33%
36%
44%
58%
100%
http://www.trainingzone.co.uk/develop/cpd/the-forgetting-curve-and-its-implications-for-training-delivery
9
10. Workers can’t learn fast enough to be
efficient
0 25 50 75 100
disagree
agree
When CLO’s were asked if their people were
growing (learning) fast enough to keep up with
the needs of business, 77% disagreed.
http://l1.osdimg.com/online/dam/pdf/en/resources/wp/Jay-Cross-GoToTraining-Why-Corporate-Training-is-Broken-and-How-to-Fix-It-white-paper.pdf
10
11. Support desks are expensive and are
hard to scale
The average cost of a
call when the user
calls the help desk is
equal to $25 USD*
* http://www.cio.com/article/2440945/it-organization/numbers-show-how-centralizing-your-help-desk-can-save-you-money.html
An average user calls
the help desk 1.25
times per month*
11
12. JumpSeat can be placed
over the top of any
web-based application.
13. 21st Century
Learning & Support
- Step-by-step task guidance
- In-context learning
- Available at the time of need
- Learn-by-doing (while being productive)
- No simulations (overlay your actual system)
- Real-time user feedback
13
14. Track User Progress
and Compliance
- Topical learning pathways (courses)
- Role-based learning
- Track user progress
- Report on user compliance
- Track overall guide usage
14
15. Pick. Describe.
Display.
- Easy point-and-click guide creation
- Rich media support
- Guide branching
- Examination features
- Promote new features and processes
- Plus many more…
15
16. Hands-on experience is the crucible
where knowledge is learned
Hands-on learning
reduces the time to
proficiency by
upwards of 50%*
* http://www.learningsolutionsmag.com/articles/1399/big-data-and-performance-support
On-demand learning
adds a $8,640
productivity bonus to
each employee.**
** http://www.learningsolutionsmag.com/articles/1156/from-scattered-information-to-transformational-performance-support-where-are-you
16
