The document outlines the challenges and opportunities in outsourcing services for Chartered Accountants (CAs), highlighting issues like fee structures, competition, and skill utilization. It discusses the importance of adapting to changing laws and optimizing workflows through structured processes and technology. Additionally, it emphasizes the need for effective communication and personal branding to attract better professional opportunities.

1. New Opportunity in Outsourcing Services by CA.
CA Dhaval Paun
B.Com, FCA, DISA, CFE
2nd June 2020
ICAI Bhuj

2.  Fees Charged on Per Assignment Basis.
 The Level of FEES compared to EFFORTS in
compliance.
 Constant CHANGE in LAWS and need to update
constantly.
 "NON-CHARGEABLE" Consulting to Clients over Phone
and Email.
 Limited UPSELL of Services.
 Core Skills of CA is not utilized/No Scope of Skill
Upgradation.
 Less Empaneled Work & Competition from Non
Qualified Consultants.
 There are many OTHERS you can list ......
Reasons for Diversifying from CA Practice (Even Job)

3. Source :
https://www.forbes.co
m/sites/elainepofeldt/2
017/10/17/are-we-
ready-for-a-workforce-
that-is-50-
freelance/#1cc6f3f13f8
2

4. Source :
https://www.businesst
oday.in/current/econo
my-politics/23-percent-
indian-freelancers-
earn-upto-rs-60-lakh-
per-annum-15-
projects-a-
year/story/267705.htm
l

5. Source :
https://www.thehindu
businessline.com/econ
omy/with-freelancing-
on-the-rise-indias-gig-
economy-is-going-
strong-
report/article10022680
.ece#

6.  Capital Expenditure.
 Efforts and Time to Setup.
 Ethical Dilemma.
 Lack of Skill.
 Language Problem
 Recession and Impact on Outsourcing Services
Myths About Outsourcing Services

7.  Regulator
 Enablers
 Community or Forum
 Books
 Courses or Videos
 Useful Websites
 Facebook/LinkedIn Groups
 Support
 Competitors
Skill Alignment

8.  https://cpeonline.cpaacademy.org/archiv
ed/RecentlyAdded
 https://proconnect.intuit.com/coronaviru
s/?cid=DR_em_47056_002_Text1_US_
QBOA
 https://www.firmofthefuture.com/
Skill Alignment – Accounting Practice

9. Skill Alignment – Others

11.  Payment Protection System
 Feedback System for Service Providers and Clients
 Constraint New Service Providers Signup
 Profile Deletion in case of no work in long time
 No Free Connects to Apply on Jobs
Upwork Policies - Systems

13. Right Strategy to Succeed in procuring work on Any Outsourcing
Channel
 Addressing Client Pain Points
 Demonstrating your solutions with Stories
 Try to Achieve Automation and Process Improvement
 Avoid quoting irrelevant experience
 Submit Proposals only on Projects you can really Perform

14. Successful Service Delivery Secrets!!
 Don’t hesitate to ask questions
 Feel free to take time understanding
 Business
 Process
 Software/Tools
 Give Regular updates
(even if there is not progress on the project)
 Obtain Testimonials from Clients (Upwork, LinkedIn or Video)

17. Current Time Allocation of a CA
Client Service Rendering

18. Ideal Attention Allocation for a CA
Client Service Rendering Structure Workflow Learning & Teaching

19. Examples of Unstructured Workflow
 All Tasks-
 Team Leave Application
 Client Communication
 Strategic Business Decisions
 Marketing Emails and Newsletters
Land in single UNDIFFERENCIATED Inbox
 Work Files getting exchanged in Emails back and forth.
 Client and Team Communication on Whatsapp
 Unscheduled Meeting and calls from Clients
 Training Teams repetitively on Same tasks
These fragments ATTENTION, leaving only small stretches left,
To take Strategic DECISIONS.

20. Examples of Structure Workflow
 Setting up of Processes
 Training the Staff
 Educating Clients on Scheduled Meeting and Call
 Checklist Creation
 Automated Calculator Creation
Basically implementing Systems, Processes and Technology,
To achieve minimum time involvement by CA Partners/Proprietors
In Client Service Rendering.

21. Examples of Learning/Teaching
 Upgrading Skills to enter new Practice Area and Render Higher Level Services
 Creating Online Presence with
 LinkedIn Discussion Participation
 Quora QnA
 Writing Blog Articles on your Own Website or Medium.com
 Creating Knowledge Sharing Videos on Youtube on your expertise
 Writing a Book

22. Benefits of Ideal Time Allocation
 Being Relevant in Fast-Changing Technology Time,
 Create Online Presence,
 Attract New and Better Professional Opportunity,
 Higher Level of Fees for the same Professional Efforts,
 Start thinking Deeply,
 Applying your skills at a Higher Level,
 Able to indulge in newer and better Professional Opportunity

24. Examples of Better Workflow Strategies
 Batch Processing of Emails and Whatsapp
 Team Communication NOT on Emails and Whatsapp
 No Exchange of Files on Dropbox
 CRM / Ticketing System to Manage Client Requests
 Role Based Email Addresses (even if one person is handling everything)
 Project Management Tools
 Information Management
 System which emphasis on doing the stuff NOW

25. Features of a Productivity Tool
 Cloud Based
 Sync to Multiple Devices
 Integrate with other Apps
 Team Collaboration
 Adaptable to match our Need
 Free of Cost/Cost Effective If you opt to upgrade

28. https://resource.cdn.icai.org/
47921daab37895dcmm.pdf

29. https://resource.cdn.icai.org/57964daaa
b47265.pdf

30. Q & A

31. CA Dhaval Paun
B.Com, FCA, DISA, CFE
+91 9537703880 (Whatsapp)
dhavalpaun@gmail.com