Have you heard about Trailhead? It's a free, interactive environment to learn all about the Salesforce environment. In this session, find out how this fun tool can help your career as an #AwesomeAdmin.

1. Charging your Career
with Trailhead
Umair Ilyas
Senior Consultant
Umair326@gmail.com
@UmairSF

2. Forward-Looking Statement
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any
of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking
statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or
service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for
future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts
or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our
service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth,
interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible
mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our
employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com
products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of
salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most
recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information
section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not
be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3. Background in education and nonprofits
“I’m a product of the nonprofit world.”
Bachelors in Psychology and Education
Masters in Public Administration
Focusing on achieving excellence, and
knowing that success will follow
“I believe we can all unleash our potential.”
About Me

4. About Me
2012 – 2013
Salesforce User
2013 – 2014
Salesforce Admin
For Nonprofit
2014 – 2015
Salesforce Admin
For Corporate
2015 – 2016
Salesforce Consultant
2014 – 2015
Co-Leader of
NYC Salesforce
User Group

5. ?
?
?
How do I learn Salesforce?

6. Access to hundreds of help and training
guides
Online quizzes and training materials
Difficult to know where to begin
How do I learn Salesforce - Documentation

7. How do I learn Salesforce – Videos
Salesforce Help & Training
YouTube videos from other Users and
Experts
Videos can’t hold you accountable to
practicing the material

8. How do I learn Salesforce – Classes
Great for in-person sessions
Can become very costly, very quickly
Difficult to learn at your own pace

9. So, what is the solution?

10. The best way to
Learn Salesforce.
Simply put…

11. You decide how long you want to take on a
Trailhead module
You can go back and repeat a Trail you’ve
already completed
You can retake quizzes and challenges to
reinforce your learning
How do you benefit from Trailhead – Learn at your own
pace

12. Earn badges by completing modules
Show them off online, bring them up in
discussions, interviews, etc.
Collect them all!
How do you benefit from Trailhead - Achievements

13. “Being able to say that you know your stuff
– that’s incredible!”
If you don’t know about particular topic or
functionality in Salesforce, learn it in
Trailhead
You become in charge of your own success
How do you benefit from Trailhead - Confidence

14. “I needed training if I was going to break
into the field.”
Previously, used to work for the legal team
Started working on Admin trails in Trailhead
She recently took on a job as a Salesforce
Product Manager!
Success Stories with Trailhead – Anna Mikovari

15. “I’ve completed 9 hours of training on
Trailhead!”
Currently pursuing her bachelors degree in
business
Saw Salesforce, became instantly hooked
Pursuing internships in the Salesforce
world
Success Stories with Trailhead – Roseena Peralta

16. “It’s easy to use and learn Salesforce, even
at home.”
Currently working through the Admin Trail
in Trailhead
Learning Salesforce while baby sleeps
Also, my wife 
Success Stories with Trailhead – Shafaq Umair

17. Let’s look at the breakdown of Trailhead

18. Let’s look at the breakdown of Trailhead – Learning Paths
Easy to carve your own Trail
Pick and choose your
knowledge level
Even identify the products
you want to focus on

19. Let’s look at the breakdown of Trailhead – Modules
Each Trailhead module consists of Units –
or Lessons – for you to complete
You will know approximately how long
each Module/Unit will take
Checkmarks indicate success completion

20. Let’s look at the breakdown of Trailhead – Units
Provides you with Learning Objectives for
that lesson
Helps you understand a different part of
the Salesforce environment
Offers you a chance to complete a Quiz or
a Challenge at the end of the lesson

21. Badges, badges, and more badges

22. Badges, badges, and more badges – How do I get them?
Earn achievement badges by completing
Trailhead modules
Show your badges on LinkedIn
Achievement badges can become
addictive…
“The more badges you earn, the more
badges you’ll want to earn.”

23. Badges, badges, and more badges – How are these
important?
Having a badge should be meaningful
Talk about your badges with employers,
interviewers, recruiters – start to develop
conversations around them
Use the badges to reinforce your
knowledge and confidence in Salesforce.

24. Demo
Let’s get started.

25. The best way to
Learn Salesforce.
Again, what is Trailhead?

26. Learn at your pace
Achievements
Confidence
Again, what the benefits to you?

27. One more thing…

28. Don’t worry about what you know or don’t know – just get
started.
It’s okay to feel overwhelmed. There’s a lot to learn in
Salesforce. Just take it one step at a time. One trail at a time.
One lesson at a time.
Take a deep breath, another deep breath, and then keep going.