Outsourcing in Health Sector

1. OUTSOURCING WING
PROJECT MANAGEMENT UNIT (PMU)
Primary and Secondary Healthcare Department

2. AGENDA
JANITORIAL SERVICES
LAUNDRY SERVICES
SECURITY SERVICES
MEPG SERVICES
CT SCANNING SERVICES

3. AGENDA
JANITORIAL SERVICES
LAUNDRY SERVICES
SECURITY SERVICES
MEPG SERVICES
CT SCANNING SERVICES

4. AGENDA
JANITORIAL SERVICES
LAUNDRY SERVICES
SECURITY SERVICES
MEPG SERVICES
CT SCANNING SERVICES

5. 5
JANITORIAL
SERVICES
OUTSOURCING
MODEL
HUMAN RESOURCE
Supervisor
Janitor
Sewer Man
JANITOIRAL SUPPLIES
Cleaning Liquids
(Hand Wash, Phenyl etc.)
Towels, Brooms, Wipers
Waste Bags

6. 6
NO OF JANITORIAL STAFF
District
Headquarter
Hospital
60 – 130 Nos.
Tehsil
Headquarter
Hospital
20 – 60 Nos.
JANITORIAL
SERVICES

7. 7
JANITORIAL
SERVICES
SALIENT FEATURES OF
CONTRACT
BIO-METRIC
ATTENDANCE
SALARY
DISBURSEME
NT REPORT
(E-CHALLAN)
Power
Washers and
Trolleys
FINE &
PENALITIES
JANITORIAL
SERVICES

8. AGENDA
JANITORIAL SERVICES
LAUNDRY SERVICES
SECURITY SERVICES
MEPG SERVICES
CT SCANNING SERVICES

9. 9
SECURITY
SERVICES
OUTSOURCING
MODEL
HUMAN
RESOURCE
SUPERVISOR
GURARD
EX-ARMY /LEA
GUARD
CIVILIAN
LADY SEARCHER
SECURITY
EQUIPMENT
WEAPONS (0.223 mm
Riffle/ 30 bore/ 9mm
Pistol)
Metal Detectors
Whistles and Torch
Lights

10. 10
NO OF SECURITY STAFF
District
Headquarter
Hospital
25 – 50 Nos.
Tehsil
Headquarter
Hospital
15 – 20 Nos.
SECURITY
SERVICES

11. 11
JANITORIAL
SERVICES
SALIENT FEATURES OF
CONTRACT
Ex-Army / LEA
Guards vs
Civilian Guards
Ration 70:30
BIO-METRIC
ATTENDANCE
SALARY
DISBURSEMEN
T REPORT (E-
CHALLAN)
FINE &
PENALITIES
SECURITY
SERVICES

12. 12
JANITORIAL
SERVICES FINES &
PENALITIES
NON-
AVAILABILITY /
ABSENCE OF
SECURITY STAFF
LATE
DISBURSEMENT
OF SALARIES
PHYSICAL
APPERIANCE
(UNIFROM,
SHOES ETC.)
PERFORMANCE
BASED
JANITORIAL
SERVICES
SECURITY
SERVICES

13. AGENDA
JANITORIAL SERVICES
LAUNDRY SERVICES
SECURITY SERVICES
MEPG SERVICES
CT SCANNING SERVICES

14. 14
MEPG
SERVICES OUTSOURCING
MODEL
HUMAN RESOURCE
Supervisor
cum Electrician
Electrician
AC Technician
Plumber / Carpenter
Generator Operator
MAJOR PART
REPLACEMENT
Air Conditioners
Water Coolers
Generators
UPS
Lights and Fans
SYSTEM MAINTENANCE
For Minor Works pertaining
to Electrical, Plumbing,
Carpentry and Glass Work

15. 15
NO OF MEPG STAFF
District
Headquarter
Hospital
7-14 Nos.
Tehsil
Headquarter
Hospital
3-6 Nos.
MEPG
SERVICES

16. 16
JANITORIAL
SERVICES
SALIENT FEATURES OF
CONTRACT
BIO-METRIC
ATTENDANCE
SALARY
DISBURSEMENT
REPORT (E-
CHALLAN)
FINE &
PENALITIES
Complaint
Resolution
Mechanism
(Minor Complaints in 4
Hours and Major
Complaints in 12 – 24
Hours)
MEPG
SERVICES

17. 17
JANITORIAL
SERVICES FINES &
PENALITIES
NON-
RESOLOUTION OF
COMPLAINT WITHIN
STIPULATED TIME
LATE
DISBURSEMENT OF
SALARIES
PHYSICAL
APPERIANCE
(UNIFROM, SHOES
ETC.)
JANITORIAL
SERVICES
MEPG
SERVICES

18. AGENDA
JANITORIAL SERVICES
LAUNDRY SERVICES
SECURITY SERVICES
MEPG SERVICES
CT SCANNING SERVICES

19. 19
LAUNDRY
SERVICES
OUTSOURCING
MODEL
FEEDER HOSPITALS &
SATELLITE HOSPITALS
LINEN WASHING COST
(AS PER ACTUAL)
MANAGEMENT COST
TRANSPORATION COST

20. 20
JANITORIAL
SERVICES
SALIENT FEATURES OF
CONTRACT
TURN AROUND
TIME OF 72
HOURS
HYGIENE
BARRIER
PURPOSE
BUILD
VEHICLES
FOR
TRANSPORTATION
AND COLLECTION
PACKING AND
SORTING
LAUNDRY
SERVICES

21. 21
JANITORIAL
SERVICES FINES &
PENALITIES
NON-
COMPLIANCE OF
TURN AROUND
TIME
POOR WASHING
JANITORIAL
SERVICES
LAUNDRY
SERVICES

22. AGENDA
JANITORIAL SERVICES
LAUNDRY SERVICES
SECURITY SERVICES
MEPG SERVICES
CT SCANNING SERVICES

23. 23
OUTSOURCING MODEL
MODEL – 1
OUTSOURCING OF
OPERATIONS AND
MANAGEMENT CT SCANNING
MACHINES
PER SCAN RATE
(PLAIN & CONTRAST)
MODEL - 2
OUTSOURCING OF CT
SCANNING SERVICES
(MACHINE IS SERVICE
PROVIDER’S PROPERTY
PER SCAN RATE
(PLAIN & CONTRAST)
CT
SCANNING
SERVICES

24. 24
CT
SCANNING
SERVICES
MODEL-1
Sr. No Name of Hospital(s)
1 THQ KALLAR KAHAR
2 DHQ JHANG
3 DHQ HAFIZABAD
4 DHQ BAHAWALNAGAR

25. 25
CT
SCANNING
SERVICES
MODEL-2
Sr. No Name of Hospital(s)
1 DHQ KASUR
2 DHQ VEHARI
3 DHQ BHAKKAR
4 DHQ LAYYAH
5 DHQ MIANWALI
6 DHQ SHEIKHUPURA
7 DHQ OKARA
8 DHQ CHAKWAL
9 DHQ KHANEWAL
10 DHQ KHUSHAB
11 DHQ RAJANPUR
12 DHQ MUZAFFARGARH
13 DHQ NAROWAL
14 DHQ JHELUM
15 DHQ TT SINGH
16 THQ TAUNSA
17 DHQ PAKPATTAN
18 DHQ CHINNIOT
19 DHQ LODHRAN
20 DHQ MANDI BAHAUDDIN

26. 26
JANITORIAL
SERVICES
SALIENT FEATURES OF
CONTRACT
24 / 7 Services
REPORTING BY FCPS
RADIOLOGIST
CENTRAL REPORTING SYSTEM
(PACS)
UPTIME OF 95%
PROFESSIONAL STAFF
EMERGENCY PATIENTS ARE
FREE OF COST
OPD / IPD PATIENT ARE
CHARGED 2,500 BY SPD
CT
SCANNING
SERVICES

27. 27
OPERATIONAL
TEAM
• Reporting Radiologist
• CT Scan Technologist
• Receptionist
• Janitorial / Security Staff
• Team Leader / Manager
QUALITY
CONTROL
MEASURES
• Clinical Accuracy of Reporting
• 24/7 Surveillance
• Reporting Time ( 1 Hour for Critical Cases, 4
Hour for Emergency, 12 Hours for OPD / IPD)
• Qualified Staff
RESPONSIBILITIES
OF
SERVICE
PROVIDER

28. 28
PATIENT ENTRY IN
HOSPITAL
OPD / IPD / ER
PRESCRIPTION BY
NOTIFIED DOCTOR
RECEPTION AREA
•VERIFICATION OF
PRESCRIPTION
•PATIENT REGISTRATION OF
EMR
•GENERATION OF INVOICE
SLIP
PATIENT PREPARATION
•CROSS CHECK HISTORY OF
PATIENT
•PATIENT CONSENT (FOR
CONTRAST)
•REFER FOR SCANNING IN
GANTRY ROOM
GANTRY ROOM
•PATIENT POSITIONING
CONSOLE ROOM
•IMAGE ACQUISITION
REPORTING (FILM, CD /
REPORT)
PATIENT FEEDBACK
WORK FLOW
(CT SCANNING
SERVICES)

29. 29
PRESCRIPTION
FORM

30. 30
REPORT FORMAT

31. 31
THANKS