The PPT contain brief information about minimum service delivery standards

1. 1
GOVERNMENT OF PUNJAB

2. ORIENTATION ON
MSDS
(Minimum Service Delivery Standards)
SYED NASIR ABBAS SHAH
(QAO)
THQ Hospital KotAddu

3. Introduction
 Promulgation of Punjab Healthcare commission act 2010
 Stake Holders
 Surveyors ( Health Experts and Subject Specialists)
 SOPs (Development)

4. Introduction
 Thematic Analysis 10
 Standards 30
 Indicators 162

5. 1- Access, Assessment and Continuity Of Care
(ACC)
 Standard 1 : Indicators 1-6 ( Laboratory Services )
 Standard 2 : Indicators 7-15 (Radiology Services)

6. 2- Care of Patients (COP)
 Standard 3: Indicators 15-20 (COP1-Emergency Services)
 Standard 4: Indicators 21-25 (COP2- Blood Bank and Blood Products)
 Standard 5: Indicators 26-30 (COP3- High Risk Obstetrical Patients)
 Standard 6: Indicators 31-40 (COP4- Administration of Anesthesia)
 Standard 7: Indicators 41-50 (COP5-Surgical Procedures)

7. 3- Management of Medication (MOM)
 Standard 8: Indicators 51-57 (MOM1- Prescription of Medicine)
 Standard 9: Indicators 58-61 (MOM2- Safe Dispensing of Medicine)
 Standard 10: Indicators 62-71 (MOM3- Defined Procedures for Administration of
Medicine)

8. 4- Patients Rights and Education (PRE)
 Standard 11: Indicators 72-75 (PRE1- Patient or Family Consent)
 Standard 12: Indicators 76-79 (PRE2- Right to information on Expected Costs)
 Standard 13: Indicators 80-83 (PRE3- Patient Rights to Complain)

9. 5-Hospital Infection Control (HIC)
 Standard 14: Indicators 84-89 (HIC1- Infection Control Programme)
 Standard 15: Indicators 90-92 (HIC2- Sterilization Activities)

10. 6- Continuous Quality Improvement (CQI)
 Standard 16: Indicators 93-98 (CQI-1- Quality Improvement and Continuous
Monitoring )
 Standard 17: Indicators 99-105 (CQI-2-KPI)
 Standard 18: Indicators 106-107 (CQI-3- Sentinel Events)

11. 7- Responsibilities of Management (ROM)
 Standard 19: Indicators 108-116 (ROM1-Defined Responsibilities)
 Standard 20: Indicator 117(ROM2-Qualified and Experienced Individual Heads the
Organization)

12. 8-Facility Management and Safety (FMS)
 Standard 21: Indicators 118-121 (FMS1- Rules and Regulations)
 Standard 22: Indicators 122-125 (FMS2- Equipment Management)
 Standard 23: Indicators 126-129 (FMS3- Fire and Non-Fire Emergency Plan)

13. 9-Human Resource Management
 Standard 24: Indicators 130-133 (HRM1- Orientation)
 Standard 25: Indicators 134-137 (HRM2- Appraisal System)
 Standard 26: Indicators 138-140 (HRM3- Documented Personal Record)
 Standard 27: Indicators 142-143 (HRM4- Collecting, Verifying and Evaluating the
Credentials)

14. 10- Information Management System
(IMS)
 Standard 28: Indicators 144-148 (IMS1- Complete and Accurate Medical Record)
 Standard 29: Indicators 149-155 (IMS2- Medical Record Reflects Continuity of
Care)
 Standard 30: Indicators 156-162 (IMS3- Review of Medical Record)