Making the Most of Teachable Moments

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Presentation from 2011 LOEX Annual Conference - Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience

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Making the Most of Teachable Moments

  1. 1. Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience<br />LOEX Annual <br />Conference 2011<br />Fort Worth, Texas<br />Heidi Steiner<br />Distance Learning Librarian<br />Norwich University<br />@heidisteiner<br />
  2. 2.
  3. 3. <ul><li>Concept of reference as instruction
  4. 4. Role of learning styles in providing instruction in virtual reference
  5. 5. Barriers to providing instruction in virtual reference
  6. 6. Technology to make the most of teachable moments </li></li></ul><li>
  7. 7. Teachable Moment<br />
  8. 8. Reference is instruction and virtual reference is no exception<br />
  9. 9. Learning Styles<br />Visual<br />Auditory<br />Kinesthetic<br />Virtual reference does not address anyof these.<br />
  10. 10. Communication<br />Labor Intensive<br />Barriers<br />Technical Problems<br />Endeavor<br />Lack of Personal Connection<br />
  11. 11.
  12. 12. Instructional Strategies<br />“Show, Don’t Tell”<br />“Let Users Drive”<br />Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.<br />
  13. 13. Flexible and free technologies<br /><ul><li>Screencasting
  14. 14. Screen sharing
  15. 15. Web conferencing</li></li></ul><li>On-the-fly Screencasting<br />
  16. 16. Screenjelly<br />www.screenjelly.com<br />
  17. 17. Screenr<br />www.screenr.com<br />
  18. 18. Screencast-o-matic<br />www.screencastomatic.com<br />
  19. 19. Other Screencasting Options<br />Jing<br />www.techsmith.com/jing/<br />GoView<br />www.goview.com<br />ScreenCastle<br />www.screencastle.com<br />
  20. 20. Screen sharing<br />
  21. 21. join.me<br />http://join.me<br />
  22. 22. Presenter<br />
  23. 23. Viewer<br />
  24. 24. ShowMyPC<br />www.showmypc.com<br />
  25. 25. ShowMyPC<br />Presenter<br />Viewer<br />
  26. 26. Mikogo<br />www.mikogo.com<br />
  27. 27. Mikogo<br />Presenter<br />Viewer<br />Robust Options<br />
  28. 28. Online and Distance Students<br />
  29. 29. Research Consultations<br />
  30. 30.
  31. 31. http://www.learncentral.org/user/vroomreg<br />
  32. 32. www.tungle.me<br />
  33. 33. Big Marker<br />www.bigmarker.com<br />
  34. 34. Big Marker<br />
  35. 35. Big Marker<br />
  36. 36. Adobe ConnectNow<br />www.acrobat.com<br />
  37. 37. Adobe ConnectNow<br />
  38. 38.
  39. 39. References<br />Burkhardt, A. (2011). Don’t Make It Easy For Them. ACRLog. Retrieved from: http://acrlog.org/2011/01/04/dont-make-it-easy-for-them/<br />Desai, C.M. & Graves, S.J. (2008). Cyberspace or face-to-face: The teachable moment and changing reference mediums. Reference & User Services Quarterly, 47(3): 242-254. <br />Elmborg, J.K. (2002). Teaching at the desk: Toward a reference pedagogy. portal, 2(3): 455-464.<br />Jacobsen, M. (January 11, 2011). Screencasting for an audience of one. Library Journal .Retrieved from: http://www.libraryjournal.com/lj/reviewsreference/888274-283/reference_backtalk_screencasting_for_an.html.csp<br />Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.<br />
  40. 40. Image Credits<br />All Creative Commons Licensed Content from flickr<br /><ul><li> Sunshine Skyway Bridge Tampa Bay Florida by DhavalJanihttp://www.flickr.com/photos/dhavaljani/1307550077/
  41. 41. At the Reference Desk by Seattle University Law Library http://www.flickr.com/photos/sulawlib/2701685288/
  42. 42. Goal setting by Justin See http://www.flickr.com/photos/koalazymonkey/4223761895/
  43. 43. learn by Mark Brannan http://www.flickr.com/photos/heycoach/1197947341/
  44. 44. Questions by Oberazzihttp://www.flickr.com/photos/oberazzi/318947873/
  45. 45. Keyboard in action by lapideohttp://www.flickr.com/photos/lapideo/198046070/
  46. 46. eyeball by Jeff Cheng http://www.flickr.com/photos/jeffcheng/63765715/
  47. 47. Hear beyond by against perfection http://www.flickr.com/photos/raynne/1075592952/
  48. 48. hand touch a ray of light by riccardocehttp://www.flickr.com/photos/riccardoce/2710316218/
  49. 49. Union Station Security Barriers by Mr. T in DC http://www.flickr.com/photos/mr_t_in_dc/2920835932/
  50. 50. Frustration by Sharon Pak http://www.flickr.com/photos/sh4r0nn/5172868828/</li></ul>- Hand by Blair http://www.flickr.com/photos/mysteriousphotographer/114914023/<br />- Steering Wheel by Kenya Allmondhttp://www.flickr.com/photos/kenya/152198603/<br />- Flexible Water Tap by Simon Bierwaldhttp://www.flickr.com/photos/indeed/2422651765/<br />- flying by { pranav } http://www.flickr.com/photos/neychurluvr/3469129491/<br />- Mirrors by urimalhttp://www.flickr.com/photos/malurisho/2924173228/<br /><ul><li> Distance by Nikhttp://www.flickr.com/photos/insaneninja/119367739/
  51. 51. Doing research by Viewoftheworldhttp://www.flickr.com/photos/view/142745616/
  52. 52. Santo 17 camp where Plan is actively involved with the community by PlanUKhttp://www.flickr.com/photos/planuk/4776751323/
  53. 53. Write Your Story Blank Lined Notebook Paper by D . Sharon Pruitt http://www.flickr.com/photos/pinksherbet/4812267249/
  54. 54. 3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/
  55. 55. thank you by jencollinshttp://www.flickr.com/photos/jenosaur/4051305996/</li></li></ul><li>Questions?<br />
  56. 56. Heidi Steiner<br />Distance Learning Librarian<br />Norwich University<br />802.485.2171<br />hsteiner@norwich.edu<br />@heidisteiner<br />

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