The document discusses how ICT can help support crisis management. It notes that while modern technology has made life more comfortable, it has also made society more vulnerable. The document advocates for organized information sharing between organizations using ICT tools. It provides tips on how ICT can help crisis response be more effective, such as starting with small multidisciplinary tasks and using proven technology, rather than developing new processes. The overall message is that ICT, when properly implemented, can help decrease vulnerabilities and support crisis management efforts.

1. Anti holes ICT
ICT (Information and Communication Technology)
to support:
Crises management
Jan Otten
CEO, Founder
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2. Summary
Anti holes ICT
Evolution of ICT;
Operational Risk Management;
Organized information sharing;
ICT to support during crisis situations;
Tips.
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3. ICT evolution the last 30 years
Anti holes ICT
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4. Vulnerability paradox
Anti holes ICT
All modern knowledge and the evolution of ICT
should make living more comfortable in this
world, but we are more dependant on techniques
and it seems we are more vulnerable.
Like Dutch Cheese: only by eating you see the holes.
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5. Operational Risk factors
Anti holes ICT
Nature
Technique
Processes
Man
On purpose
Inadvertently
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6. Sense making
Anti holes ICT
Nothing matters;
Follow the leader;
Panic.
Create awareness!
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7. ICT to decrease our vulnerability
Anti holes ICT
Bigger crust around the cheese;
Fill the holes;
Live with it, but be smart.
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8. Biggest challenge
Anti holes ICT
Organised information sharing!
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9. Organised information sharing
Anti holes ICT
Sharing information is:
A question of simple organization;
Writing down responsibilities;
Balance certainty and uncertainty;
Tune and deal;
Measuring best fit;
A step to dig deeper.
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10. The formula 1 pits stop
Anti holes ICT
ICT should support the rescuer like the technician
in a formula 1 pits stop.
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11. Crisis management is a logistic explosion
Anti holes ICT
Organizations – People – Resources;
Mono -> Multidisciplinary;
Daily behaviour -> Adhocracy;
Thinking straight -> Creativity;
Stand alone -> Coordination;
Talk -> Communicate.
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12. Tips to make crisis management effective.
Anti holes ICT
Start small
Make daily multidisciplinary tasks more
effective.
Tune and deal with organizations
Do not start with processes, but with
agreements.
Discover pain
Release the pain and you get cooperation.
Use proven technology
Your challenge is not unique
Call us +31135321001
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13. Why cheese?
Anti holes ICT
The holes in the cheese holds the aroma;
The taste is in balance with the holes;
Say cheese for a nice picture;
We all know more about cheese then about
crises.
jotten@respond.nl
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14. Respond!
Anti holes ICT
16 years experience in providing well fitted
solutions to support crisis management.
Dutch market leader in effective ICT crisis
management and anti terrorism solutions.
We listen, we care, we challenge you to be
efficient and effective.
Our customers are our ambassadors.
www.Respond.eu
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