3com_Convergence center client_7.2_user_guide

Convergence Center Client
User and Administration Guide

3Com® Convergence Applications Suite
System Release 7.2

http://www.3com.com/

Part Number 900-0411-01
Published October 2006

3Com Corporation Copyright © 2006, 3Com Corporation. All rights reserved. No part of this documentation may be
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described in this documentation at any time.
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If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as
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3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com
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Other brand and product names may be registered trademarks or trademarks of their respective holders.

CONTENTS

ABOUT THIS GUIDE
Conventions 9
Notices 9
Text 10
Related Documentation 10
Comments 11

1 3COM CONVERGENCE CENTER CLIENT OVERVIEW
What is the 3Com Convergence Center Client? 13
System Requirements 14
Microsoft Windows Requirements 14
Hardware Compatibility 15
3Com Convergence Center Client Components 15
3Com Convergence Center Client Attributes 18

2 BASIC SETUP AND USE
Before You Start 19
Starting the 3Com Convergence Center Client 21
Configuring Your Friendly Name 23
Modifying the SIP Settings 23
Setting up Voice Mail and the Buddy List 24
Changing Your Password 24
Signing in 24
Signing out 25
Closing and Exiting 25

3 USING THE BUDDY LIST
Buddy with VoIP Phone Number 27
Buddy with PSTN Phone Number 28
Adding a Buddy 28

4

Buddy Status 30
Deleting a Buddy 31
Editing Buddy Properties 32
Contacting a Buddy and Starting a Communication Session 33
Controlling Who Can See Your Presence 34
Allowing Anyone to See Your Presence 34
Specifying Who Can See Your Presence 35
Setting Your Current Presence Status 35
System-controlled Statuses 36
Creating and Managing a Category 36
Unfiled Category 36
Creating a Category 37
Renaming a Category 37
Deleting a Category 38

4 MAKING AND RECEIVING MULTIMEDIA CALLS
What is a Multimedia Call? 39
Voice 40
Video 40
Desktop Sharing 40
Making a Call 41
Voice Call 42
Adding Video to a Call 44
Adding Desktop Sharing to a Call 45
Sending Instant Messages 46
Answering a Call 47
Ending a Call 48
Placing a Call on Hold 48
Using Call Waiting 48
Call Functions 49
Unattended Call Transfer 49
From the Buddy List 49
From the Call window 50
Attended Call Transfer 50
Conference in to Call 51
From the Buddy List 51
From the Call window 52

5

Parking a Call 54

4 USING TOOLS AND UTILITIES
Using the 3Com Phone Panel 55
Making a 3Com Phone Call 56
Answering a 3Com Phone Call 57
Ending a 3 Com Phone Call 57
Using the Contact List 58
Adding a Contact 58
Managing Contacts 59
Importing Contacts 61
Exporting Contacts 63
Uploading Contacts to the Contact List Server 63
Placing a Call from the Contact List 63
Working with Contacts 64
Sorting Contact Information 65
Filtering Contact Information 65
Using the Call Log 65
Monitoring Active Sessions 67
Managing the Extension Status 67
Do Not Disturb 68
Forward To Voice Mail 68
Forward To Number 69
Local Presence Status 69
System-controlled Statuses 70
Launching the 3Com IP Conferencing Module 71

5 CHECKING MESSAGES
Message Status Bar Features 73
Voice Mail Features 73
Missed Call Features 73
Setting up Voice Mail 74
Managing Your Voice Mail 75
Accessing Voice Mail via the Attendant 75
Accessing the IP Messaging Web Page 76
Number of Voice Mail Messages 77
Managing Your Missed Calls 77

6

Accessing Missed Calls on the Call Log 77
Number of New Missed Calls 78

6 INSTANT MESSAGING
Sending a Message while a Call is in Progress 80
Sending a Message to a Buddy 81
Starting a Voice Call from the Instant Message Window 82
Receiving and Responding to Instant Messages 83
Using Instant Messaging to See Who is in a Conference 83

7 ADMINISTRATIVE SETUP
User Accounts 85
Auto-Configuration 85
Group XML File 86
Location of the Auto-Configuration Files 87
Auto-Configuration Usage 87
Tuning Audio Settings 88
Optional Settings 88
Configuring the Auto-Configuration Settings 89
Configuring the Call Settings 90
Configuring the Contact List Settings 91
Configuring the Messaging Server Settings 91
Configuring the Presence Settings 91
Configuring the Registration Settings 93
Configuring the SIP Stack Settings 93
Configuring the Video Settings 94
Configuring the Voice Settings 95

8 OBTAINING SUPPORT FOR YOUR PRODUCT
Register Your Product 97
Purchase Value-Added Services 97
Troubleshoot Online 98
Access Software Downloads 98
Telephone Technical Support and Repair 98
Contact Us 99

7

8 ACKNOWLEDGEMENT OF THIRD PARTY SOFTWARE
Supplementary Copyright Information 101
Acknowledgements 101
Availability of Source Code 102

GLOSSARY

INDEX

ABOUT THIS GUIDE

This document explains, for both system administrators and general
users, how to set up and use the 3Com® Convergence Center Client.

This guide is for both system administrators and general users. Users of
this document should have some knowledge of telecommunications and
IP telephony technology.

Release Notes are issued with some products. If the information in the
release notes differs from the information in this guide, follow the
instructions in the release notes.

Conventions This section describes notice, text, and figure conventions.

Notices Table 1 lists notice icons.
Table 1 Notice Icon Descriptions

Icon Notice Type Description
Information note Information that describes important features or
instructions

Caution Information that alerts you to potential loss of
data or potential damage to an application,
system, or device
Warning Information that alerts you to potential personal
injury

10 ABOUT THIS GUIDE

Text Table 2 lists text conventions.
Table 2 Text Convention Descriptions

Convention Description
Screen displays This typeface represents information as it appears on the
screen.
Commands The word “command” means that you must enter the
command exactly as shown and then press Return or
Enter. Commands appear in bold. Example:
To remove the IP address, enter the following
command:
SETDefault !0 -IP NETaddr = 0.0.0.0
Words in italics Italics are used to:
n Emphasize a point.
n Denote a new term at the place where it is defined in
the text.
n Identify menu names, menu commands, and software
button names. Examples:
From the Help menu, select Contents.
Click OK.

Related These 3Com documents contain additional information about the
Documentation products in this release that are a part of or support the 3Com
Convergence Application Suite.

The following documents are a part of the VCX IP Telephony Module:
n VCX Installation and Maintenance Guide
n VCX Administration Guide
n VCX Basic Telephone Quick Reference Guide
n VCX Business Telephone Quick Reference Guide
n VCX Manager’s Telephone Quick Reference Guide
n VCX Basic Telephone Guide
n VCX Business Telephone Guide
n VCX Manager’s Telephone Guide
n VCX Security Guide
n VCX Feature Codes for Analog Telephones Quick Reference Guide

Comments 11

The following documents are a part of the IP Messaging Module:
n IP Messaging Module Product Overview
n IP Messaging Module Quick Reference Guide - 3Com Native Interface
n IP Messaging Module User Guide - 3Com Native Interface
n IP Messaging Module Quick Reference Guide - Traditional Interface
n IP Messaging Module User Guide - Traditional Interface
n IP Messaging Module Operations and System Administration Guide
n E-Mail Reader Application Quick Start Guide

The following documents are a part of the IP Conferencing Module:
n IP Conferencing Module Installation Guide
n IP Conferencing Module User Guide
n IP Conferencing Module Administration Guide
n 3Com Convergence Center Client User and Administration Guide

The following documents provide information on products that support
this release:
n Enterprise Management Suite User Guide
n Enterprise Management Suite Getting Started Guide
n V7111 Analog Media Gateway Fast Track Installation Guide
n V7111 Analog Media Gateway User Guide
n V6000 Analog Media Gateway Fast Track Installation Guide
n V6000 Analog Media Gateway User Guide
n V7122 Digital Media Gateway Fast Track Installation Guide
n V6100 Digital Media Gateway Fast Track Installation Guide
n V7122 and V6100 Digital Media Gateway User Guide

Comments Send e-mail comments about this guide or about any Voice product
documentation to:
VOICE_Techcomm_comments@3com.com

Include the following information with your comments:
n Document title

12 ABOUT THIS GUIDE

n Document part number (found on the front page)
n Page number
n Your name and organization (optional)

Example:

Convergence Center Client User and Administration Guide
System Release 7.0
Part Number 900-0351-01
Page 25

Please address all questions regarding 3Com software to your authorized
3Com representative.

3COM CONVERGENCE CENTER
1 CLIENT OVERVIEW

This chapter introduces you to the 3Com Convergence Center Client and
describes the system requirements necessary to run it. The following
topics are included in this chapter:
n What is the 3Com Convergence Center Client?
n System Requirements
n 3Com Convergence Center Client Components
n 3Com Convergence Center Client Attributes

What is the 3Com The 3Com Convergence Center Client is a Java-based application that
Convergence allows real-time communication using the Session Initiation Protocol (SIP).
Center Client? With the 3Com Convergence Center Client, you can make voice calls
from your PC to other computers or to telephones on the public switched
telephone network (PSTN). You can add video to the conversation,
exchange instant messages, and share desktops. You can also hold
multi-party conferences, sharing voice, video and other applications in a
collaborative environment.

The 3Com Convergence Center Client can be installed on computers
with Windows 2000 and XP operating systems.

Here are some of the things you can do using the 3Com Convergence
Center Client:
n Create a Buddy List of your friends and co-workers who use the VCX
system.
n See when your buddies are online and available, then call them or
send them instant messages.
n Have a video/voice conversation using your computer microphone,
speakers, and camera.

14 CHAPTER 1: 3COM CONVERGENCE CENTER CLIENT OVERVIEW

n Click to migrate from one media (such as voice) to another (such as
video).
n Start a desktop sharing session and optionally take command of
another person’s desktop.
n Participate in multi-party conferences which include voice, video,
instant messaging, and desktop sharing services.
n Drag and drop your buddies into a conference.
n Display multiple participants during a video conference.
n Display your own, local video window.
n Control a 3Com desktop phone.
n Keep track of your contacts using the Contact List.
n Use the Call Log to view the most recent calls you have placed and
received.
n Receive Caller ID messages.
n Enter touch tones using the integrated dial pad.
n Quickly and easily connect to the voice mail system in order to listen to
your messages.
n Receive notification of missed calls and new voice mail messages.
n Call handling features:
n call transfer;
n call hold;
n call forward;
n call park;
n call waiting.

System These are the minimum hardware and software requirements:
Requirements

Microsoft Windows For Microsoft Windows, the minimum requirements are:
Requirements n Microsoft Windows 2000, XP Home or Professional
n 256 MB RAM
n Without video: Intel Pentium III 750 MHz or higher;


n With video: or Intel Pentium III 1 GHz or higher.

Hardware The 3Com Convergence Center Client is compatible with the following
Compatibility hardware components:
n Full duplex sound card and associated software driver
n Microphone and headset
n USB web camera supporting Common Intermediate Format (CIF) or
Quarter Common Intermediate Format (QCIF)
n Recommended web cameras:
n Logitech QuickCam Pro 3000
n Logitech QuickCam Pro 4000
n Logitech ClickSmart 510.

3Com Convergence The 3Com Convergence Center Client has the following components:
Center Client
Components Main window Use the Main window to manage your calls, contacts,
and messages. The Main window provides the following features:

n Menu bar — Use it to access the File, View, Tools, and Help menus.
n Extension Status panel — Use it to set your forwarding options and
online presence status.
n Buddy List panel — Use it to track the online presence status of your
friends and co-workers. If your buddies are available, you can call
them or send them instant messages directly from the Buddy List.
n 3Com Phone panel — Use it to control a 3Com desktop SIP phone
using the 3Com Convergence Center Client.
n Phone panel — Use it to dial numbers and control the speaker (mute
and volume). The Phone panel includes an integrated telephone
dialpad.
n Active Sessions panel — Lists all active media sessions (voice, video,
desktop sharing, and Instant Messaging). Open a media session
window by clicking an item in the list.
n Message Status bar — Indicates how many voice mails you have and
whether you have missed any calls. Provides direct access to your voice
mail mailbox, the IP Messaging web page, and the Call Log.


Call window The Call window appears when you place or receive a
call. It provides the following features:

n Call buttons — Use these to answer or terminate a call, or to place a
call on hold.
n Function buttons — Use these to transfer a call, add conference
participants to a call, or park a call in order to pick it up at a different
location.
n Enhance Call buttons — Use these to enhance a voice call with video,
desktop sharing, or instant messages.

Video window Displays images of one or more people engaged in the
call, along with their friendly names. You can also display your own image
in the window.

Desktop Sharing window Displays an image of the host’s desktop.

Instant Message window Displays a record of instant messages
exchanged between you and other users. Multiple IM sessions are
supported (each session has a separate tab).


Figure 1 Screen components

Main window
Call window Video window
Menu bar
Extension
Status
panel

Buddy List
panel

Instant Message window

3Com
Phone
panel

Desktop Sharing window Phone
panel

Active
Sessions
panel

Message
Status
bar


3Com Convergence The 3Com Convergence Center Client is easily customizable. You can
Center Client resize all of the windows, and you can select which panels to display in
Attributes the Main window. Your changes to the Main Window are retained when
you exit and re-enter the application.

Figure 2 Re-sizing a window

Resize

Figure 3 Displaying panels on the Main window

Click an unfold button
to display a panel

BASIC SETUP AND USE
2
This chapter describes the information you need to collect before you can
use the 3Com Convergence Center Client. It also describes how to
perform basic tasks such as signing in and out and includes the following
topics:
n Before You Start
n Starting the 3Com Convergence Center Client
n Setting up Voice Mail and the Buddy List
n Changing Your Password
n Signing in
n Signing out
n Closing and Exiting

Before You Start Before you can use the 3Com Convergence Center Client, you must do
the following:
1 Obtain the configuration settings listed in Table 1 from your system
administrator:
Table 1 Configuration settings

Setting Description Value
User ID You are required to specify a
User ID the first time you sign
in.
User Password Your password is defined by
the system administrator.
Enter it every time you sign
in.

20 CHAPTER 2: BASIC SETUP AND USE

Table 1 Configuration settings (continued)

Setting Description Value
VCX system address The fully qualified domain
name or IP address of the
VCX system, which must be
entered the first time you
sign in (if it was not
automatically configured
using the optional
Auto-Configuration file). The
VCX system allows people to
call each other using an
extension or SIP address that
is associated with one or
more registered devices for
each user.
(Optional setting) The location of the
Auto-Configuration file Auto-Configuration file on
URL the network. Enter a full path
in URL format the first time
you sign in.
(Optional setting) Your system administrator
Auto-Configuration may have defined multiple
Group Auto-Configuration groups,
each with unique settings. If
your system administrator
defined more than one
group, then you will be
prompted to select a group.

Auto-Configuration downloads a number of customized settings directly
to your 3Com Convergence Center Client. The settings can also be
entered manually by the end user. For details, see Auto-Configuration.
2 Install the 3Com Convergence Center Client on your computer.
3 Start the 3Com Convergence Center Client. For details, see Starting the
3Com Convergence Center Client.
4 Configure your Friendly Name. For details, see Configuring Your Friendly
Name.


Starting the 3Com To start the 3Com Convergence Center Client in Windows:
Convergence The first time you start the application, you will be prompted to enter the
Center Client full range of settings. The next time you start, you will be prompted to
enter a limited range of settings.

Launch the application:
n From the desktop, select the 3Com Convergence Center Client launch
icon.
— or —
n From the Start menu (Windows), select 3Com Convergence Center
Client.
If the 3Com Convergence Center Client fails to start, contact your system
administrator to ensure that the application has been correctly installed
on your computer.
1 When prompted, enter the Auto-Configuration file URL provided by your
administrator (if any). Format:
http://<server IP or domain name>/<directory path>/<file.xml>

Figure 4 Auto-Configuration file URL dialog

2 If prompted, select an Auto-Configuration group.


Figure 5 Auto-Configuration Group dialog

Once you have selected a group, the 3Com Convergence Center Client
will on next startup use the configuration information previously selected.
If you wish to select a different group, see Auto-Configuration.
This dialog does not display on a computer with a single group.
3 If prompted, select a network interface to use on your computer.

Figure 6 Network Interface Selection dialog

To eliminate this prompt, ensure that the Primary Proxy address (VCX
system address) is entered in the SIP Stack Settings. For details, see
Optional Settings.
4 If prompted, enter your User ID. Format:
user@<domain>

Figure 7 SIP User ID dialog

5 Enter your password.


Figure 8 SIP UserName and Password dialog

Configuring Your You can enter the optional Friendly Name feature. Other users will see
Friendly Name your Friendly Name in place of your SIP address when they are engaged in
a communication session with you.

To configure your Friendly Name:
1 On the Tools menu, select Options.
2 Under Application, select SIP Stack Settings and configure:

Friendly Name This name is associated with your SIP address, and is
displayed to others engaged in the communication session.
The Friendly Name defaults to the user portion of the SIP
address.

3 Click Close.

You must sign out and back in for the change to take effect.

Modifying the SIP The first time that you sign in, you specify basic SIP settings (User ID and
Settings VCX system address). Change the settings only if you want to register as
a different SIP user, or if you want to use another VCX system.
n To register as another SIP user, access the Registration Settings
under Tools > Options and enter a new User SIP Address.
n To register with another VCX system, access the SIP Stack Settings
under Tools > Options and enter a new Primary Proxy. If required,
enter a new Primary Proxy Port.

Sign out and back in to the 3Com Convergence Center Client to have the
changes take effect.


Setting up Voice If you want to quickly get started using the voice mail and Buddy List
Mail and the Buddy features, you must configure the settings to suit your environment. For
List information on voice mail settings, see Configuring the Messaging Server
Settings. For information on settings for the Buddy List, see Controlling
Who Can See Your Presence and “Configuring the Presence Settings” on
page 91.

Once you have configured the settings, see the appropriate chapters in
this guide for instructions on how to use the features.

Changing Your Passwords are maintained on the VCX system. You can change your
Password password through the VCX web interface. For details, see the related
VCX system documentation.

Signing in To sign in:
1 On the File menu, select Sign In.
2 In the Password dialog box, enter:

UserName The User Name defaults to the User ID entered in the
registration settings. The User Name must match the User
SIP Address entered in the VCX system.
Password Enter your password. Your password must also be
configured on the VCX system.
You will be prompted for a password only if the VCX system has been
configured to perform authentication. Otherwise the Password dialog will
not display. The user name and password are case sensitive.
3 Click OK.
To confirm that you are connected to the VCX system, look for this
message in the Extension status panel: User <name> (Example:
270)signed in. Your presence status changes to online and available.

Signing out 25

Signing out To sign out:
n On the File menu, select Sign Out.
To confirm that you are disconnected from the VCX system, look for
this message in the Extension status panel: User <name> (Example:
270) signed out. Your presence status changes to offline and
unavailable.

Although you are signed out, the application is still running and any calls
you were on remain active. For information on closing and exiting the
3Com Convergence Center Client see Closing and Exiting below.

Closing and Exiting To close and exit the application:
1 On the File menu, select Close.
Note that although you have closed the 3Com Convergence Center
Client, it is still running.
2 To exit the application:
Right-click the 3Com Convergence Center Client icon located in the
Notification area at the far right of the Task bar, then select Exit.

USING THE BUDDY LIST
3
This chapter describes the Buddy List and includes the following topics:
n Adding a Buddy
n Deleting a Buddy
n Editing Buddy Properties
n Contacting a Buddy and Starting a Communication Session
n Controlling Who Can See Your Presence
n Setting Your Current Presence Status
n Creating and Managing a Category

What is the Buddy List?

The Buddy List consists of contacts that you frequently call. Different call
features are available for your buddies, depending on the types of
contact numbers they have (VoIP and/or regular PSTN).

Buddy with VoIP Phone Number
If a buddy has a VoIP Phone number (SIP address), you can:
n send instant messages to the buddy
n initiate a voice call to the buddy, and then, if the buddy is using the IP
3Com Convergence Center Client, add video and desktop sharing to
the conversation
n track the buddy's online presence status (with his permission) for all
SIP devices that share the same VoIP Phone number.

28 CHAPTER 3: USING THE BUDDY LIST

Buddy with PSTN Phone Number

If a buddy has one or more regular PSTN phone numbers (home,
business, mobile, or other), you can select a number and initiate a voice
call.

Figure 9 Buddy List

Adding a Buddy Before you can add someone to your Buddy List, you need to obtain
(depending on how your system is set up) their name and number,
extension, or VoIP Phone number (SIP address).
n Example extension address: 270
n SIP address format: <name>@<domain>
n SIP address example: martin@3Com.com

When you add a buddy to the Buddy List, you also add a contact to the
Contact List.

To add a buddy to the Buddy List:
1 Click the Create a New Contact button.
—or—
Select and right-click a category folder, then select Create a New
Contact from the pop-up menu. Requires a category. For details, see
Creating and Managing a Category.

Adding a Buddy 29

The Create a New Contact dialog appears.

Figure 10 Create a New Contact dialog

2 Enter the buddy’s contact information (name and numbers), specify
which categories the buddy belongs to, and select the In Buddy List
check box. Enter a Nickname if the buddy is in the your domain. This
allows you to call the buddy by entering the Nickname in the Phone
Panel.

All phone numbers with the exception of the VoIP Phone number are
expected to be regular numbers on the PSTN.
3 Click OK to add the buddy.
An icon for the buddy appears in the Buddy Group, and an associated
contact is added to the Contact List.
To determine if your buddy is online, see Buddy Status.

You can also designate a contact as a buddy. To do so, select Contact
List from the Tools menu, highlight a buddy on the list, click the
Properties button, and then select the In Buddy List check box.


Buddy Status The Buddy List icons represent the online presence status of the buddy's
VoIP Phone number (SIP address). A buddy can have multiple devices
associated with a single VoIP Phone number (SIP clients, SIP PDAs, SIP
hard phones). There is no relationship between the icons and the buddy's
regular PSTN numbers.

You can call a buddy's VoIP number at any time, regardless of their status.
However, buddies who have a status of Offline, Signed Out, Away, Busy,
Meal, or Hidden might not answer your call. Most statuses can be
selected by users; others are invoked by system events. Table 2 lists Buddy
status icons.

Table 2 Buddy status icons

Icon Status
Online:
Buddy is online.

Away:
Buddy is online but away. Displays
automatically when the Autoaway
Timeout Setting expires.
Busy:
Buddy is online but busy.

Meal:
Buddy is online but having lunch.

On the Phone:
Buddy is online but on the phone.
Displays automatically when the
user is engaged in a voice session.
Offline:
Buddy is offline, or buddy has
selected the Hidden status.
Not signed in:
Buddy has not signed in to the
system, or you yourself have
signed out. Icon is gray.
Multiple devices:
Buddy has two devices that are
online.

Deleting a Buddy 31

Table 2 Buddy status icons (continued)
Multiple devices:
Buddy is online. One device is
online, the other is offline.

Multiple devices:
Buddy is online and on the phone.
One other device is online.

Multiple devices:
Buddy is online and on the phone.
The other device is offline.

Deleting a Buddy When you delete a buddy, you remove it from all categories that it has
been assigned to on the Buddy List, and from the Contact List.

If you want to delete a buddy from the Buddy List but not the Contact
List, select Contact List from the Tools menu, select Edit Contact for a
contact, and then de-select the In Buddy List check box.

To delete someone from your Buddy List:
1 Select a buddy and click the Delete button.
—or—
Select and right-click a buddy, then select Delete from the pop-up menu.

2 Confirm the deletion by clicking OK.
The icon for the buddy you have deleted disappears from the Buddy List
(all categories) and from the Contact List.


Editing Buddy To update properties for someone on your Buddy List:
Properties
1 Select a buddy and click the Edit Properties button.
—or—
Select and right-click a buddy, then select Edit Properties from the
pop-up menu.

The Contact Properties dialog appears.

Figure 11 Contact Properties dialog

2 In the Contact Properties dialog, update the fields as required.
3 Click OK to update the buddy properties.

Contacting a Buddy and Starting a Communication Session 33

Contacting a Buddy You can contact one of your buddies in order to start a voice conversation
and Starting a or an send instant messages. You can add video and desktop sharing to a
Communication voice conversation (VoIP only).
Session
To initiate a communication session with a buddy:
n On the Buddy List, double-click the buddy to call the buddy’s VoIP
Phone number.
—or—
1 On the Buddy List, expand the list of phones for the buddy you want to
call.
2 Right-click a phone to select it.
The pop-up menu appears.

3 On the pop-up menu, select one of the following:

VoIP Phone n Make a new call
n Transfer call to (available when a call is currently in progress)
n Conference in to call (available when a call is in progress)
n Send an instant message.

Business Phone n Make a new call

Home Phone n Make a new call

Mobile Phone n Make a new call

Other Phone n Make a new call

Once you are connected to your buddy, a panel appropriate to the
communication session will display. For example, if you are calling your
buddy, the Call window will display. If you are sending an instant
message, the Instant Message window will display.


Controlling Who Presence is a term used to describe your availability. Once you sign in,
Can See Your your buddies see that you are online. After you sign out, your buddies see
Presence that you are offline and unavailable. You can also alter your status while
you are signed in; for details, see Setting Your Current Presence Status.

You can specify which buddies are allowed see your presence.
Alternatively, you can allow anyone who adds you to their Buddy List to
see your presence.

Allowing Anyone to To allow anyone who adds you to their Buddy List to see your presence:
See Your Presence
The Options screen appears.
2 Under Application, select Presence Settings.
3 In the Accept All Subscriptions list box, select True.

If the network is using the Presence capabilities of the 3Com IP
Conferencing Module, Accept All Subscriptions must be set to True.
Anyone who adds you to their Buddy List will be able to see your online
status after you grant them permission. For more information on granting
permission, see “Using the Access Control List” in the 3Com IP
Conferencing Module User Guide.
4 Click Close.

If the network is not using the presence capabilities of the 3Com IP
Conferencing Module (Accept All Subscriptions is set to False) and a user
who is not on the Allow or Deny List wants to see your status, then a
dialog will pop up asking whether you want that user to see your
presence. If you select yes, the user will be added to the Allow List. If you
select no, the user will be added to the Deny List.

When Accept All Subscriptions is set to True, users who add you to their
Buddy List will not be added to your Allow List, but will be able to see
your presence.

Setting Your Current Presence Status 35

Specifying Who Can To specify which buddies are allowed to see your presence:
See Your Presence
For installations not using presence services from a 3Com IP Conferencing
Module, use the steps below.
The Options screen appears.
2 Under Application, select Presence Settings.
3 Highlight the Subscription Privacy text box and select the customizer
icon.
The Subscription Privacy dialog appears.
4 In the Subscription Privacy dialog, use the Allow and Deny buttons to
move your buddies between the Allow List and the Deny List.
n Buddies on the Allow List can see your status.
n Buddies on the Deny List cannot see your status.
5 Click OK, then click Close.

Setting Your While you are signed in, you can control your presence status. Your
Current Presence buddies can see your current status by looking at their own Buddy List.
Status For details regarding the status indicators, see Buddy Status.

To manually set your current presence status:
n In the Extension Status panel, select one of the following from the
status list box:
n Available (default status when you sign in)
n Busy
n Meal
n Hidden.

Your presence status icon is changed to reflect your new status.

Busy icon example:

To allow calls, set your status to Available. To allow calls but indicate that
you will not respond to them, set your status to Busy, Away, or Meal.


If you choose a status of Hidden, you will appear to other users as if you
are offline, but you will remain online and be able to perform all regular
tasks.

If you sign out with a status other than Available, that status will be your
status when you sign back in. You may want to use this feature to sign in
with a status of Hidden, check you mail, and sign out, all without letting
your buddies know that you have been online.

System-controlled Statuses
The system automatically controls your On the Phone and Autoaway
status.

n When you are engaged in a media session that includes audio,
the system sets your presence status to On the Phone. When you
terminate all media sessions, the system returns your status to
Available.

n If you are online but away from your computer, your status will
change to Away when the autoaway timer expires (10 minutes by
default). See Configuring the Presence Settings to change the
Autoaway Timeout Setting.

Creating and If you have a large number of buddies, you can manage them more easily
Managing a by adding them to a category. For example, you can create a category
Category called Sales and then add all of your company’s salespeople to it. You can
also add a single buddy to multiple categories. For example a sales
executive may belong to two categories, “Sales” and “Management.”

Unfiled Category

By default, the Buddy List contains one category which cannot be deleted
or renamed — the “Unfiled” category. Your buddies can be placed here
before being moved to customized categories. Also, if you delete a
category, the buddies contained in it are automatically moved to the
Unfiled category.

Creating and Managing a Category 37

Creating a Category To create a category folder:
1 Click the Create a New Category button.
The Create a New Category Input dialog appears.

Figure 12 Create a New Category Input dialog

2 Enter the new category Name, then click OK.
3 A folder for the category appears in the Buddy List.

You can move a buddy from one category to another, or add a buddy to
multiple Categories. To do so, see Editing Buddy Properties.

Renaming a Category To rename a category:
1 Select a category and click the Edit Properties button.
—or—
Select and right-click a category, then select Edit Properties from the
pop-up menu.

The Category Properties dialog appears.


Figure 13 Category Properties dialog

2 In the Category Properties dialog, type a new name.
3 Click OK.

Deleting a Category To delete a category:
1 Select a category and click the Delete button.
—or—
Select and right-click a category, then select Delete from the pop-up
menu.

When you delete a category, the buddies contained in it are reassigned to
the “Unfiled” category. The Unfiled category cannot be deleted.
2 Confirm the deletion by clicking Yes.
The category you have deleted disappears from the Buddy List.

MAKING AND RECEIVING
4 MULTIMEDIA CALLS

This chapter describes how to work with multimedia and includes the
following topics:
n What is a Multimedia Call?
n Making a Call
n Answering a Call
n Ending a Call
n Placing a Call on Hold
n Using Call Waiting
n Call Functions

What is a A “multimedia call” is a term used to describe the range of dynamic,
Multimedia Call? interactive communication options available in the 3Com Convergence
Center Client. A multimedia session can include any combination of
voice, video, desktop sharing, and instant messaging. The
communication options available to you depend on those you purchased.

You can only engage in one multimedia session — either a point-to-point
call or a conference — at a time.

Multimedia sessions always start with a voice call. Once the voice call is
established, video and desktop sharing can be added.

40 CHAPTER 4: MAKING AND RECEIVING MULTIMEDIA CALLS

Voice If you have a headset and microphone and your computer is equipped
with a full duplex sound card, you can have voice conversations with
other users. When you make a voice call, the Call window displays. It has
buttons which allow you to add Video and Desktop Sharing to the call,
plus transfer, add conference participants, and park the call.

Figure 14 Phone window

Video Video allows you to see the people you are talking to, in addition to
hearing them. You can display a single image for a point-to-point call, or
multiple images for a conference call. Other users can see you too, so
long as you have a camera attached to your computer. You can scale a
video window from 100% to 400% with a right mouse click.

Figure 15 Video window

Desktop Sharing Desktop sharing allows a single user, the host, to share his or her desktop
with one or more other users, the viewer(s). The host and viewer share

Making a Call 41

control of the desktop in point-to-point calls. Only the host controls the
desktop in conference calls. Both viewers and hosts can initiate desktop
sharing sessions.

Figure 16 Desktop sharing window

Making a Call Depending on how your system is set up, you can call an extension,
nickname, phone number, or SIP URI.

The 3Com Convergence Center Client identifies a user by an address. An
address can be an extension, nickname, phone number, or SIP URI.


Voice Call Multimedia sessions always start with a voice call. Once the voice call has
been established, video and desktop sharing can be added.
To place a voice call:
n In the Buddy List, right-click a buddy’s device, then select Make a
new call from the pop-up menu.

—or—
n In the Buddy List, double-click a buddy to ring all of the buddy’s SIP
devices.
—or—
n In the Phone Panel, enter an address using your PC keyboard or the
integrated dialpad, then click the Call button.

Figure 17 Phone Panel

Making a Call 43

An address can be an extension, nickname, phone number, or SIP URI.

You can use the integrated dialpad to respond to interactive voice
response (IVR) prompts while the call is ongoing.
The Call window appears.

Figure 18 Call window

Once the voice call is connected, you can enhance it with Video and
Desktop Sharing. You can also transfer the call, add conference
participants to the call, and park the call.
You can also place calls from the Call Log and Contact List. For details,
see Using the Call Log and Placing a Call from the Contact List.


Adding Video to a To add video to a voice call:
Call
1 In the Call window, click the Video button.

Figure 19 Call window - Video button

“Changing Media ...” appears at the bottom of the Call Window.

Once the video session starts, a Video window appears with an image of
the other person engaged in the call, along with the person’s friendly
name. For information on “friendly name”, see Configuring Your Friendly
Name. Right-click on the panel to scale it by 100%, 200%, or 400%.

Figure 20 Video window

Making a Call 45

2 Optionally, select View > Show Local Video to display your own image
in the Video window.

If the other party does not support video, the following message will
appear at the bottom of the Call window: “Video stopped by remote
party.”

Adding Desktop To add desktop sharing to a voice call:
Sharing to a Call n In the Call window, click either the View or Host button.

Figure 21 Call window - View / Host buttons

“Changing Media ...” appears at the bottom of the Call Window.

Once the desktop sharing session starts, the Desktop Sharing window will
display the host’s desktop to all viewers.

Figure 22 Desktop Sharing window


The host and viewer share control of the desktop in point-to-point calls.
Only the host controls the desktop in conference calls.

You can initiate a desktop sharing session as a host or a viewer. Be aware
that if you accept a call from a viewer, the viewer will see your hosted
desktop.

If the other party does not support desktop sharing, the following
message will appear at the bottom of the Call window: “Desktop Sharing
stopped by remote party.”

Sending Instant To send an instant message while a voice call is in progress:
Messages
1 In the Call window, click the IM button.

Figure 23 Call window - IM button

The Instant Message Window appears.

Figure 24 Instant Message Window

Multiple IM sessions are supported. Each session has a separate tab
2 Type a message in the messaging text box.

Answering a Call 47

3 Click the Send button.
Your instant message is sent to the other person engaged in the call.

Unlike video and desktop sharing, you are not obligated to be in a voice
call to send an instant message. For example, you can send an IM directly
to a buddy. See Sending a Message to a Buddy.

Answering a Call To accept a voice call:
1 When you receive a voice call, the following occurs:
n the IP 3Com Convergence Center Client client rings
n the Call window pops up on the desktop and flashes in the taskbar
n if you are already engaged in a call, you will hear a tone


2 Click the Call button to accept the call.
—or—
Click the End button to send the call to
the call coverage point (voice mail by default).

If you answer a call while you are already engaged in a call, the original
call will be placed on hold.

If you do not answer a call, it will be sent to the call coverage point after
15 seconds (default setting).


Ending a Call To end a call that is in progress:
n In the Call window, click the End button.

The End button closes all media (voice, video, and desktop sharing) for
the communication session.

Placing a Call on You can place a call on hold for any reason, including to answer another
Hold call.

To place a call on hold:
n In the Call Window, click the Hold button.
The Hold button flashes while the call is on hold.

To resume the call:
n Click the Hold button again.

Using Call Waiting If you are engaged in a call and then receive another call, a second call
window will pop up on your desktop. You can disregard the second call,
or answer it and automatically place the original call on hold.

To use this feature, the Call Waiting administrative option must be
enabled. See Configuring the Call Settings.

To use call waiting:
1 If you receive a second call while you are engaged in a call, a second Call
window will appear.
2 Click the Call button to accept the call.
The new call begins and the original call is placed on hold. You can
resume the original call at any time.
If you do not accept the second call, it will be forwarded to your call
coverage point (voice mail by default).

Call Functions 49

Call Functions The following call functions are available:
n Unattended Call Transfer—allows you to transfer a call without
consulting the other party.
n Attended Call Transfer—allows you to place the call on hold and
consult with the other party before transferring the call.
n Conference in to Call—allows you to redirect a user to an Ad Hoc
conference.
n Call Park—allows you to temporarily park a call and pick it up at a
different location.

Unattended Call When you perform an unattended or “blind” call transfer, you send the
Transfer call to someone else without consulting them.

This feature is available from the Buddy List or the Call window.

From the Buddy List

To execute an unattended call transfer from the Buddy List:
n In the Buddy List, right-click a buddy’s phone, then select Transfer call
to from the pop-up menu.

The call is transferred to the party you specified. If for some reason the
transfer fails, you will remain connected to the caller.


From the Call window

To execute an unattended call transfer from the Call window:
1 In the Call window, click the Functions unfold button.

2 Click the Trans button.
The Transfer dialog appears.

Figure 26 Transfer dialog

3 Enter the extension, phone number, nickname, or SIP URI of the user to
whom you want to transfer the call.
4 Double-click the Transfer button.

You must double-click the Transfer button to perform an unattended call
transfer. If you click only once, you will perform an attended call transfer.
The call is transferred to the party you specified. If for some reason the
transfer fails, you will remain connected to the caller.

Attended Call When you perform an attended or “supervised” call transfer, the call is
Transfer placed on hold while you consult with the other party. If they decide to
take the call, you can then complete the transfer.

This feature is available from the Call window.

To execute an attended call transfer from the Call window:

2 Click the Trans button.

Call Functions 51

The Transfer dialog appears.

Figure 27 Transfer dialog

whom you want to transfer the call.
4 Click the Transfer button.
The original call is placed on hold while you connect to the other party.

You must click the Transfer button only once. If you double-click, you will
perform an unattended call transfer.
5 When the other party answers, ask permission to transfer the call:
n If the other party accepts the call, click the Trans button to complete
the transfer.
n If the other party rejects the call:
a Click the End button to stop the transfer.
b Click the Hold button to resume the original call.

Conference in to Call An Ad Hoc conference starts when you add another user to a two-party
call. Other users (up to six in total) can be added from the Buddy List or
Call window.

Before starting a conference, confirm that the Prefix and Suffix for ad hoc
conferences are programmed under Tools > Options > Call Settings.
Obtain the correct settings for these parameters from your system
administrator.

From the Buddy List
To conference someone in to a call from the Buddy List:


n While a call is ongoing, right-click a buddy’s phone on the Buddy List,
then select Conference in to call from the pop-up menu.

—or—
Using your mouse, highlight and then drag and drop the buddy onto the
Call window.
If the user accepts the call, he or she will be added to the call as an Ad
Hoc conference participant.

You should add buddies to conferences who are online, with blue icons.
See Buddy Status.

You can enhance a conference with Video or Desktop Sharing, provided
that the conference participants support the requested media.

From the Call window

To conference someone in to a call from the Call window:

2 Click the Conf button.
The Conference dialog appears.

Call Functions 53

Figure 28 Conference dialog

whom you want to conference in to the call.
4 Click OK.
If the user accepts the call, he or she will be added to the call as an Ad
Hoc conference participant.


Parking a Call You can temporarily park a call and pick it up at a different location by
entering a system-assigned ID code.

This feature is available from the Call window.

To park a call from the Call window:

2 Click the Park button.
The Call Park pop-up appears. It contains the Call Park ID which you need
to enter in the destination device to pick up the call. In this example, the
Call Park ID is 885.

Figure 29 Call Park pop-up

3 Click OK.
The call is parked.
4 To retrieve the parked call, enter the call park ID at any phone at the same
site as the phone that parked the call.
The call is connected at the destination device.

USING TOOLS AND UTILITIES
4
The 3Com Convergence Center Client includes handy tools and utilities
that help you manage your work environment. The tools and utilities are
described below.
n The Companion Phone feature allows you to control your desktop
3Com phone.
n The Contact List provides an easy way to keep track of your contacts.
n The Call Log keeps track of your incoming and outgoing calls.
n Extension controls such as Do Not Disturb, Call Forward, and Forward
to Voice Mail.
This chapter describes the tools and utilities available and includes the
following topics:
n Using the 3Com Phone Panel
n Using the Contact List
n Using the Call Log
n Monitoring Active Sessions
n Managing the Extension Status
n Launching the 3Com IP Conferencing Module

Using the 3Com The Companion Phone feature allows you to control a 3Com desktop SIP
Phone Panel phone using the 3Com Convergence Center Client. You can answer
incoming calls, and place outgoing voice calls without having to manually
pick-up the phone.

To display the 3Com Phone controls:
n Click the 3Com Phone panel unfold button.

56 CHAPTER 4: USING TOOLS AND UTILITIES

The 3Com Phone panel appears.

Figure 30 3Com Phone panel

The controls include:

n Use 3Com phone for voice — Click the box to activate the 3Com
Phone feature. Beneath the check box are three rows that represent
lines on your 3Com desktop phone.
n Speaker — Turns on the speaker of your desktop phone, and ends an
active call.
n Redial — Redials the last number entered in the Phone Panel’s call
field.

Making a 3Com There are numerous ways to place a voice call using the 3Com Phone
Phone Call control.

Before starting, make sure that the Use 3Com phone for voice check
box is selected in the 3Com Phone panel.
To place a voice call using your 3Com Phone:
n In the Buddy List, right-click a buddy, select a device, and then select
Make a new call from the pop-up menu.
—or—
n In the Buddy List, double-click a buddy to ring all of the buddy’s SIP
devices.

Using the 3Com Phone Panel 57

—or—
n In the Call Log, double-click the number you want to call.
—or—
n In the Contact List, double-click a contact, then select the number
and prefix you want to use.
—or—
n In the Phone Panel, enter an address using your PC keyboard or the
integrated dialpad, then click the Call button.

An address can be an extension, nickname, name, phone number, or SIP
URI.

The call begins and the 3Com Phone panel displays call information.

Figure 31 3Com Phone panel with call information

Answering a 3Com To answer an incoming call:
Phone Call n Lift the handset on your phone.
—or—
n Click the Call button on the Call window.

Ending a 3 Com To end an active call, click the Speaker button.
Phone Call


Using the Contact The Contact List allows you to manage your contact information. You can
List sort and edit the information in the list, and directly place calls to contacts
in the list. You can add new contacts to the list manually, or you can
import existing contacts from Microsoft Outlook and Outlook Express.
You can also export the contents of the Contact List for use in other
applications such as Microsoft Excel.

Adding a Contact To manually add a contact:
1 On the Tools menu, select Contact List.
The Contact List appears.

Figure 32 Contact List

2 Click the Create a New Contact button.


The Create a New Contact dialog appears.

Figure 33 Create a New Contact dialog

3 Enter the contact information (name and numbers), and add the contact
to one or more categories. To designate the contact as a buddy, select the
In Buddy List check box. Enter a Nickname if the contact is in the your
domain. This allows you to call the contact by entering the Nickname in
the Phone Panel. All other fields are optional.

All phone numbers with the exception of the VoIP Phone number are
expected to be regular numbers on the PSTN.
4 Click OK to add the contact.
The contact is added to the Contact List. If In Buddy List was selected,
an icon for the buddy appears in the Buddy Group.

Managing Contacts You can manage the features listed in Table 3 from the Contact List.

Table 3 Contact List features

Feature Description Action
Add Category Add a new category to the Contact Click the Create
List and Buddy List. New Category icon.

Edit Contact Edit contact details and add the Select the entry and
contact to your Buddy list. click the Edit
Properties button.


Table 3 Contact List features (continued)

Feature Description Action (continued)
Edit Category Change the Category’s name. Select the entry and
click the Edit
Properties button.

Import Contact list Import a .csv file of contacts. Click the Import
button.

Export Contact list Export the .csv file of contacts. Click the Import
button.

Call Contact Call the contact. Select the entry and
click the Call button.

Delete Contact Delete the contact from the Contact Select the entry and
List. click the Delete
button.
Note: Deleting a contact from the
Contact List also deletes it from the
Buddy List.

Control Buddy n Add the contact to the Buddy List. Select/deselect the In
status Buddy List check
—or—
box.
n Remove the contact from the
Buddy List.


Importing Contacts You can import contacts (address book .csv files) from Microsoft Outlook
and Outlook Express. You can also create your own .csv file. To determine
the format that you need to follow, add a few contacts to the client and
export the resulting file. See Exporting Contacts.

To import contacts:
1 Click the Import button located at the top of the window.
The Import dialog box appears.

Figure 34 Import dialog

2 Use the controls in the dialog box to browse to the file you want to
Import.
3 Click Open.


The Import from CSV File dialog appears.

Figure 35 Import from CSV dialog

4 Map the Record Data To Import to the Contact List Fields to ensure all
columns in the file are named correctly. In the example above, “SIP
address” is mapped to “VoIP Phone.”
5 Click OK.
The contacts are imported into the 3Com Convergence Center Client,
where they appear as a new category in the Buddy List and the Contact
List.


Exporting Contacts You can export your contact information so that it can be used in other
applications.

To export your contacts:

1 Click the Export button located at the top of the window.
The Export dialog box appears.
2 Enter a file name.
3 Browse to the location you want to export the file to.
4 Click Export.
The file is exported as a .csv file.

Uploading Contacts If the 3Com Convergence Center Client is implemented as part of the
to the Contact List Enterprise Mobility Solution (EMS), you can upload your contact
Server information to the Contact List server (Mobility Gateway). After doing
this, you can then download the contact information to other clients.

Before using the feature, ensure that the Contact List Server Location is
programmed in the Contact List Settings. For details, see Optional
Settings.

To upload your contacts to the Contact List Server:

1 Click the Upload button located at the top of the window.
The file is uploaded to the Contact List server (Mobility Gateway). You
may now download the file to another client application.

Placing a Call from You can place a call to a contact directly from the Contact List.
the Contact List
To place a call to a contact:

1 Select the contact and click the Call icon.
—or—
Right-click the contact, then select Call from the pop-up menu.


Figure 36 Contact List - right-click a contact

The Calling... dialog appears.

Figure 37 Calling dialog

2 Select the number and prefix you want to use, then click OK.
The call begins.

Prefixes are entered by your administrator. For more information, see
Configuring the Contact List Settings.

Working with You can display the information in the Contact List in different ways. For
Contacts example, the information can be sorted, filtered, and displayed on more
than one page.

Using the Call Log 65

Sorting Contact Information
Information in the Contact List can be sorted alphabetically or
numerically. To sort the information, click in a column’s name. For
example, click Last Name.

Filtering Contact Information
Contact information can be filtered to display only the contacts you want
to see. For example, you can filter using the Company column to display
all contacts associated with a specific company.

To filter the contact information:

1 Select a filter type.
2 Enter a filter value.

3 Press Tab.
The Contact List is filtered to display the items that match your filter
criteria.

The Contact List displays a maximum of 1,000 entries. Use the filtering
tools to display the entries you require.

Using the Call Log The Call Log lists the most recent calls you have placed and received. The
log displays information on who placed the call, the time it was initiated,
the call status (missed, completed, in-progress, unsuccessful), and the
duration.

The information in the log can be sorted, and you can even place a call
from the log.

To view the log:
1 On the Tools menu, select Call Log.
The Call Log window appears.


Figure 38 Call Log window

2 To manage an individual entry in the Call Log, right-click the entry and
select one of the following options:
n Select Make a new call to re-dial the call.
n Select Add to buddy list to add the contact to your Buddy List.
n Select Delete to delete the entry.

3 To manage all entries in the Call Log, use the buttons located at the top
of the window:
n To display incoming calls, select the Incoming check box.

n To display outgoing calls, select the Outgoing check box.

n To display Missed calls, select the Missed check box.

n To clear new missed calls, select the Clear new missed calls button.

4 Adjust the size of the Call Log window as required.

Monitoring Active Sessions 67

By default, the Call Log is limited to 20 entries for each of incoming and
outgoing calls. You can change the Call Log size under Tools > Options
> Call Settings. You may enter a value between 10 and 99.

Monitoring Active The Active Sessions panel lists all active media sessions (voice, video,
Sessions desktop sharing, and Instant Messaging).

To monitor active sessions:
1 Click the Active Sessions unfold button.

The Active Sessions panel appears.

Figure 39 Active Sessions panel

2 Double-click an item in the list to go to the media session window for
that item. For example, double-click the Instant Messaging Window to go
to the IM window.

The Active Sessions panel displays a single record for each active Call,
Video, Desktop Sharing, and Instant Messaging window. The Instant
Messaging window can support multiple IM sessions.

Managing the The Extension Status panel allows you to control the status of your
Extension Status extension with the following features:
n Do Not Disturb
n Forward To Voice Mail
n Forward To Number
n Local Presence Status.


Do Not Disturb The Do Not Disturb (DND) feature allows you to continue using the 3Com
Convergence Center Client without being bothered by incoming calls.
When DND is enabled, incoming calls are forwarded directly to your call
coverage point (voice mail by default). You do not receive a missed call
indication for forwarded calls.

Activating this feature on the client causes it to be activated on all other
devices (SIP hard phones and clients) that are logged in with the same
VoIP number.

To activate Do Not Disturb:
n In the Extension Status panel, select the Do Not Disturb check box.

Figure 40 Extension Status panel - Do Not Disturb

All incoming calls will be sent directly to your call coverage point.

Do Not Disturb does not affect other functions such as instant messaging.

Forward To Voice The Forward To Voice Mail feature causes incoming calls to be forwarded
Mail to your call coverage point (voice mail by default) after ringing your
extension a single time. You receive a missed call indication for forwarded
calls.

VoIP number.

To activate Forward to Voice Mail:

n In the Extension Status panel, select the Forward to Voice Mail
check box.

Managing the Extension Status 69

Figure 41 Extension Status panel - Forward To Voice Mail

All incoming calls will be sent to your call coverage point after ringing
your extension once.

Forward To Number The Forward To Number feature causes incoming calls to be forwarded to
a number you have defined after ringing your extension a single time.
You receive a missed call indication for forwarded calls.

VoIP number.

To activate call forwarding:

1 In the Extension Status panel, enter the extension, phone number,
nickname, or SIP URI you wish all incoming calls redirected to.
2 Select the Forward To Number check box.

Figure 42 Extension Status panel - Forward To Number

All incoming calls will be forwarded to the phone or client you specified
after ringing your extension once.

Local Presence Status The Presence Status feature allows you to set your presence status on the
network.

To set your local presence status:

n In the Extension Status panel, select a presence status from the list
box:


Figure 43 Extension Status panel - Local Presence Status

Your presence status icon is changed to reflect your new status.

Available (default status when you first sign in)

Busy

Meal

Hidden

To allow calls, set your status to Available. To allow calls but indicate that
you will not respond to them, set your status to Busy, Away, or Meal.

If you choose a status of Hidden, you will appear to other users as if you
are offline, but you will remain online and be able to perform all of the
regular tasks.

If you sign out with a status other than Available, that status will be your
status when you sign back in. You may want to use this feature to sign in
with a status of Hidden, check you mail, and sign out, all without letting
your buddies know that you have been online.

System-controlled Statuses
The system automatically controls your On the Phone status and
Autoaway status.

n When you are engaged in a media session that includes audio,
the system sets your presence status to On the Phone. When you
terminate all media sessions, the system returns your status to
Available.

n If you are online but away from your computer, your status will
change to Away when the autoaway timer expires (10 minutes by

Launching the 3Com IP Conferencing Module 71

default). See Configuring the Presence Settings to change the
Autoaway Timout Setting.

Launching the You can configure the Tools > Conferences & Presence command to
3Com IP launch the 3Com IP Conferencing Module. For more information, see
Conferencing Conferences Web URL in Configuring the Call Settings.
Module

CHECKING MESSAGES
5
This chapter describes how to check the status of your voice mail and
monitor your missed calls. It includes the following topics:
n Message Status Bar Features
n Setting up Voice Mail
n Managing Your Voice Mail
n Managing Your Missed Calls

Message Status Bar The Message Status bar is located at the bottom of the IP 3Com
Features Convergence Center Client main window. It provides the following
features:

Voice Mail Features
n New message indicator
n Number of messages in mailbox
n Direct access to voice mail attendant
n Direct access to IP Messaging web page

Missed Call Features
n Missed call indicator
n Direct access to call log

74 CHAPTER 5: CHECKING MESSAGES

Figure 44 Message Status bar

# of voice mail messages # of new missed calls

New message indicator Missed call indicator
• Click to access voice mail • Click to access Call Log
• Right-click to access IP Messaging

Setting up Voice Before you can use the Message Status bar to manage your voice mail,
Mail you need to configure the IP 3Com Convergence Center Client to
support the feature.

To set up voice mail:
The Options Screen appears.
2 Under Application, select Messaging Server Settings and configure:

Messaging Web URL Enter the URL of the VCX Messaging Server.
Format: <web-address>
Example: This should be set to the web address of the login
page of the 3Com IP Messaging Server.

3 Click Close to save your changes.
4 Under Application, select Voice Settings and configure:

Codec Selection Codec options:
pmcu (G.711)
G.729
Use the buttons to enable/disable the codecs and to specify
the order of preference for the codecs. The codec at the top
of the list is the most preferred.
Please ensure that pcmu is enabled or your voice
mail will not function properly.
5 Click Close to save your changes.

Managing Your Voice Mail 75

Managing Your The Message Status bar is continually updated with the status of your
Voice Mail voice mail account. As soon as you launch the 3Com Convergence
Center Client and sign in to the VCX system, the system automatically
registers with the messaging server. The Message Status bar then displays
information related to your voice mail account. When you receive a new
message, the message indicator flashes red. When you listen to, delete,
or save a message, the message count changes.

You can access the voice mail system directly from the Message Status
bar. Two access options are provided—the voice mail attendant, where
you can listen to your messages, and the IP Messaging web page, where
you can manage your voice mail account.

Accessing Voice Mail To access your voice mail through the voice mail attendant:
via the Attendant
1 On the Message Status bar, click the message indicator.
The indicator flashes red when you have new messages waiting.
—or—
Right-click the message indicator and select Retrieve Voice Mail.



2 Respond to the interactive voice response (IVR) prompts from the voice
mail attendant to access your mailbox and manage your messages.


Accessing the IP To manage your voice mail account through the IP Messaging web page:
Messaging Web Page
1 Right-click the message indicator and select Access IP Messaging.

2 Sign on to the IP Messaging web page when prompted.
The IP Messaging web page appears.

Figure 46 IP Messaging web page

Use the IP Messaging web page to manage the following:
n view voice and email message information
n manage distribution lists
n manage scheduled greetings
n manage mailbox preferences
n program aliases
n add a family mailbox
n define delivery options.

Managing Your Missed Calls 77

Number of Voice Mail Messages
The Message Status bar displays how many new messages you have, and
how many messages you have in total. These indicators are updated as
soon as you receive a new message, and within 15 minutes when you
listen to a message.

Figure 47 Total and new message indicators

New messages

Total messages

Managing Your If you are not available to accept or reject a call, the New Missed call
Missed Calls indicator is updated on the Message Status bar. You can view all of your
missed calls on the Call Log, which is accessible directly from the Message
Status bar.

Accessing Missed To access your missed calls through the Call Log:
Calls on the Call Log
1 On the Message Status bar, click the new missed call indicator.
The indicator turns bright green when you have new missed calls.
The Call Log appears.

Figure 48 Call Log


n All missed call records (new and old) are indicated with am X.
n New missed call records are highlighted with bold text.

2 To return a missed call, right-click the record and select Make a new call.

3 To clear new missed calls, select the Clear new missed calls button.

Number of New Missed Calls
The Message Status bar displays the number of new missed calls you
have. The indicator returns to zero when you select the Clear new missed
call button on the Call Log.

Figure 49 Number of new missed calls

New missed calls

INSTANT MESSAGING
6
You can use the 3Com Convergence Center Client to send instant
messages to an extension, phone number, SIP URI, or to users in your
Buddy List. The instant messaging panel displays a record of messages
you have exchanged.
This chapter includes the following topics:
n Sending a Message while a Call is in Progress
n Sending a Message to a Buddy
n Starting a Voice Call from the Instant Message Window
n Receiving and Responding to Instant Messages
n Using Instant Messaging to See Who is in a Conference

80 CHAPTER 6: INSTANT MESSAGING

Sending a Message To send a message to the person you are talking to:
while a Call is in
Progress
1 In the Call window, click the IM button.




Multiple IM sessions are supported. Each session has a separate tab in the
Instant Messaging window.

Sending a Message to a Buddy 81

Your instant message is sent to the other person.

Sending a Message To send a message to a buddy:
to a Buddy
1 On the Buddy List, right-click a buddy’s phone, then select Send an
instant message on the pop-up menu.



Multiple IM sessions are supported. Each session has a separate tab in the
Instant Messaging window.


Your instant message is sent to the other person.

Starting a Voice Call If you are not already engaged in a multimedia session (voice, video, or
from the Instant desktop sharing), you can start a voice call from the Instant Message
Message Window window.

To start a voice call:
1 On the Instant Message window, select a IM session tab if multiple
sessions are ongoing.

Figure 53 Instant Message window - tab selection

2 Click the Call button.


Receiving and Responding to Instant Messages 83

Once the voice call is connected, you can enhance it with Video and
Desktop Sharing. You can also transfer the call, add conference
participants to the call, and park the call.

Receiving and When you receive an instant message, it appears in the Instant Message
Responding to panel, and a pop-up balloon appears on the Task Bar.
Instant Messages
If the 3Com Convergence Center Client is active on the desktop, or is
minimized, its application button will be highlighted in the Taskbar.

To respond to an instant message:
n Type a message in the text box, then the Send button.
Your instant message is sent to the other person engaged in the call.

Using Instant During a conference, you can use the Instant Messaging feature to find
Messaging to See out who has signed in.
Who is in a n To find out who has signed in to a conference, type who into the text
Conference box, then click Send.

Figure 55 Instant Message Window - text box

A list of conference attendees appears in the Instant Message panel.

This feature will only work if you are using the 3Com IP Conferencing
Module as your conferencing server.

ADMINISTRATIVE SETUP
7
This chapter describes the administrative setup and includes the following
topics:
n User Accounts
n Auto-Configuration
n Tuning Audio Settings
n Optional Settings

User Accounts To use the 3Com Convergence Center Client with a VCX system, a user
account is required on the VCX system. A user account consists of these
items:
n User ID (must also be entered in the 3Com Convergence Center
Client)
n Password (must also be entered in the 3Com Convergence Center
Client).

The system administrator is responsible for configuring user accounts on
the VCX system.

User accounts created on the VCX system are automatically created on
the 3Com IP Conferencing Module.

Auto-Configuration The Auto-Configuration feature allows the system administrator to
preconfigure the user settings. The settings are downloaded to the user’s
computer when the user signs in.

Auto-Configuration relies on two XML files: “Master” and “Group.”

86 CHAPTER 7: ADMINISTRATIVE SETUP

If the Auto-Configuration feature is not used, each user’s settings must
be configured manually by the user or system administrator. For details,
see Optional Settings.
Users enter the URL for the location of the Master XML file when they
sign in. The contents of the Master XML file may result in the users being
prompted to select a group that is associated with a Group XML file
containing unique settings.

Auto-Configuration supports one Master XML file.

To configure the Master XML file:
1 Open the Master XML file in a text editor.
2 For each desired group, add a line with the following variables:
n group name = The name of the group that appears to users. For
example, “sales”.
n id = The unique identifier of the group. The ID links the Master XML
file to a Group XML file. If the Master XML file is “config.xml” and the
“ID is “group1,” then the associated Group XML file must be named
“config-group1.xml.” The “-” is mandatory.
n description = (Optional) Description of the group that appears to users
in brackets following the group name.
n modifydate = Whenever a Group XML file is updated, its modification
date must be updated. Format: <yyyymmdd>
n modifyuser = (Optional) Name of the person who created or modified
this record.
3 Save the Master XML file on a server that is accessible to users.
File name format: <Master.xml>
4 Add and save the associated Group XML files. See below.

Group XML File An administrator can create separate group files to assign different
settings for each group. For example, the settings for the “Boston” group
might be different than those of the “Chicago” group. Each group listed
in the Master XML file requires a Group XML file. The Group XML file
contains unique settings that are automatically downloaded to the 3Com
Convergence Center Client. Within the application, these settings are
available under Tools > Options.

Auto-Configuration 87

As a minimum, Auto-Configuration requires one Group XML file.

1 Open the Group XML file in a text editor.
2 For each setting, two variables (<value> and <readonly>) can be edited.
Others are provided for informational purposes only. Setting variables:
n setting class = Do not edit. This variable equates to the application
name. Each application has multiple settings.
n datatype = Do not edit. This is the data type (integer, string boolean,
etc.) of the variable.
n id = Do not edit. This variable equates to the setting name.
n value = Editable. Possible values are listed in the file.
n readonly = Editable. If “False” is entered, users can update the setting.
If “True” is entered, users cannot update the setting.
3 Save the Group XML file on a server that is accessible to users.
File name format: <Master-Group.xml>

Location of the During installation of the 3Com Convergence Center Client, the
Auto-Configuration Auto-Configuration files are copied to the following location:
Files C:Program Files3Com Convergence Center
Clientconfig-examples

The system administrator must customize these files, place them on a
web server, and inform users of their location.

Auto-Configuration To enable users to download customized settings using the
Usage Auto-Configuration feature, the system administrator should inform
them of the location of the Master XML file (Auto-Configuration URL),
plus the name of the Auto-Configuration Group that they should use.
Typically, this information is provided in an e-mail along with each user’s
User ID and Password.

Format of Auto-Configuration URL:

http://<server IP or domain name>/<directory
path>/<master.xml>

For more information concerning user sign-in requirements, see Basic
Setup And Use.


Tuning Audio If during a call you are told that your voice is either too loud or can't be
Settings heard, or if you have difficulty hearing others, you will have to adjust your
audio settings. After you are done with the call, you can use the
Microsoft Windows Audio controls to adjust the volume, balance, bass,
and treble settings for sounds played during a call when using the 3Com
Convergence Center Client. You can also use the Sound Hardware Test
Wizard.

Instructions for using the Sound Hardware Test Wizard can be found in
the 3Com Convergence Center Client Help.

To display the help:
n On the Help Menu, choose Tune Audio.

Figure 56 Tune Audio Help

The Help Topic appears.

Optional Settings Unless otherwise specified, the optional settings are intended for use by
the system administrator. Updating some optional settings may cause the
3Com Convergence Center Client to become disconnected from the VCX
system. The following settings can be configured:
n Configuring the Auto-Configuration Settings
n Configuring the Call Settings
n Configuring the Contact List Settings
n Configuring the Messaging Server Settings
n Configuring the Presence Settings
n Configuring the Registration Settings
n Configuring the SIP Stack Settings
n Configuring the Video Settings
n Configuring the Voice Settings


The 3Com Convergence Center Client will prevent you from changing
many of the settings while you are signed in. To change a setting, sign
out, make the change, then sign in.

Configuring the To configure the Auto-Configuration settings:
Auto-Configuration
Settings
2 Under Application, select Auto-Configuration Settings and configure:

Advise when my If this setting is set to true, you will be notified when an
configuration is Auto-Configuration file is deleted from the server. If more
deleted than one Auto-Configuration file resides on the server, you
will be prompted to select one from a list. If no other
Auto-Configuration file exists, the system will use your
current settings. If set to false (the default setting), you will
not be notified when the file is deleted, but you will be
prompted to select a file from a list. Or if no other file exists,
your current settings will be used.
Advise when my From time to time the administrator may make changes to
configuration is the settings in the Auto-Configuration file. If this setting is
outdated set to true, you will be notified on startup that a change has
been made to the configuration file. If this setting is set to
false (the default setting), your settings will be updated
without you being notified.
Configuration file Your system administrator will give you the URL of the
URL Auto-Configuration file. You must enter the URL in this field.
Connect to If this setting is set to false, your settings will not be updated
Auto-Configuration when an administrator changes the settings in the
server at startup Auto-Configuration file. If set to true (the default setting),
you settings will be updated.
Let me choose If this option is set to true, you will be prompted to select a
another group each time you launch the 3Com Convergence Center
configuration at Client (assuming that the administrator defined more than
startup one group). If the option is set to false (the default setting),
you will be prompted to select a group only during the initial
launch.


New configuration Although the administrator can choose to lock (read only
overwrites r/w access) certain settings, other settings can be changed (have
settings read/write access). If set to true, this setting will allow your
settings to be overwritten by any changed settings in the
Auto-Configuration file. If set to false (the default setting)
your settings will not be overwritten.
Server connection The amount of time the 3Com Convergence Center Client
timeout (in will spend attempting to connect to the server containing
milliseconds) the Auto-Configuration file before it times out. The default is
10,000 milliseconds (10 seconds).

3 Click Close.

Configuring the Call To configure the call settings:
Settings
2 Under Application, select Call Settings and configure:

Automatically accept If set to true, the system prompts the user to accept or reject
media changes media being added to an active communication session. If
set to false (default), the system will prompt the user to
accept media changes.
Conferences and Enter the web URL of the 3Com IP Conferencing Module.
Presence Web URL When users select the Tools > Conferences & Presence
command, the 3Com IP Conferencing Module will launch.
Enable call waiting If set to true, you will be notified of incoming calls when you
are engaged in a call. If set to false, you will not be notified
and the caller will be forwarded to the call coverage point
(voice mail by default).
Enable voice when If set to true, voice will be enabled when you start video
video is selected communication sessions. If set to false, only video will be
enabled when you start video communication sessions.
Number of calls in log Specify the maximum number of the most recent calls that
the 3Com Convergence Center Client will log for each of
incoming and outgoing calls. Default is 20. You may enter a
value between 10 and 99.
Prefix for ad-hoc Enter the prefix for the last part of the user name portion of
conferences the conference SIP URI. This value must match the Ad-hoc
conference user name prefix configured on the 3Com IP
Conferencing Module.
Suffix for ad-hoc Enter the suffix for the last part of the user name portion of
conferences the conference SIP URI. This value must match the Ad-hoc
conference user name suffix configured on the 3Com IP

3 Click Close.


Configuring the To configure the Contact List settings:
Contact List Settings
2 Under Application, select Contact List Settings and configure:
Contact List Server If the 3Com Convergence Center Client is implemented as
Location part of the Enterprise Mobility Solution (EMS), enter the path
that enables the user’s contact list to be uploaded to the
Mobility Gateway. The path must be entered in URL format.
Example:
http://sip.sipquest.com:8080/SQMobilityGW/b
uddyupload.jsp
Phone Prefixes Enter the phone prefixes to be used when making calls from
the Contact List. You can enter more than one prefix. For
example: 9, 613, 514

3 Click Close.

Configuring the To configure the messaging server settings:
Messaging Server
Settings
2 Under Application, select Messaging Server Settings and configure:

Messaging Web URL Enter the URL of the IP Messaging Server.
Format: <web-address>
Example:
http://vcx1.demo.com/admin/WebProvisioning.
php

3 Click Close.

Configuring the To configure the presence settings:
Presence Settings
2 Under Application, select Presence Settings and configure:


Accept All If set to true, other users can see your presence status
Subscriptions whenever they request it. Set to true for all implementations
that use the Presence services provided by the 3Com IP
If set to false, you will be prompted to allow/deny your
presence status to other users when they add you to their
Buddy List. If you allow a user to see your presence, he or
she will be added to your Allow List. If you do not allow a
user to see your presence, he will be added to your Deny
List.
When Accept All Subscriptions is set to true, the Subscription
Privacy lists are ignored and users who add you to their
Buddy List will see your presence even though they will not
be automatically added to the Subscription Privacy Allow
List.
Autoaway Timeout When this timer expires, your presence status will change to
Setting Away. The default is 10 minutes.
Presence Server URI Enter the SIP URI of the Presence Service on the 3Com IP
Conferencing Module (if using).
Format: <domain>:<port>;direct=true
Example: sip:10.1.0.239:5063;direct=true
Remove the direct=true statement for small office/home
office (SOHO) implementations. Include the statement for all
other implementations.
Subscription Privacy Use the Subscription Privacy dialog to move users between
the Allow List and the Deny List. Users on the Allow List can
detect your presence; users on the Deny List cannot detect
your presence. The combined lists are sometimes referred to
as the Access Control List (ACL).
Users are added to the ACL when:
n You allow them see your presence when they request it.
n When you manually add them in the Subscription Privacy
text box.
When Accept All Subscriptions is set to true, the Subscription
Privacy lists are ignored and users who add you to their
Buddy List will even though they will not be automatically
added to the Subscription Privacy Allow List.
Subscription Timeout The period of time, in seconds, that users observing your
presence must re-subscribe for updated presence status.
Default is 3,600 seconds, or one hour. We recommend that
you do not change this setting.

3 Click Close.

You must sign out and sign in for your presence settings to take effect.


Configuring the To configure the registration settings:
Registration Settings
2 Under Application, select Registration Settings and configure:

User SIP Address SIP User ID, which is also entered in the VCX system.
(email format)
Format: <name>@<domain>
Example: 270@10.1.0.238

3 Click Close.
You must sign out and sign in for your registration setting to take effect.

Configuring the SIP To configure the SIP stack settings:
Stack Settings
2 Under Application, select SIP Stack Settings and configure:

Friendly Name This is name is associated with your SIP address, and is
displayed to others engaged in the communication session.
The Friendly Name defaults to the user portion of the SIP
address.
NAT Static Address If the 3Com Convergence Center Client is running on a PC
with VPN software that does not create a virtual IP interface,
then the local VPN IP address must be entered in this field.
Otherwise, access to the VPN network will be prevented.
Primary Proxy Fully qualified domain name or IP address of the primary
VCX system.
Primary Proxy Port Port used to request services from the primary VCX system.
Default is 5060.
Secondary Proxy Fully qualified domain name or IP address of the secondary
VCX system. This must be different than the Primary Proxy.
Secondary Proxy Port Port used to request services from the secondary VCX
system.
Default is 5060. This port can be the same as for the primary
proxy.
SIP Listening Port Port that the 3Com Convergence Center Client listens to for
incoming SIP messages.


STUN Server Address If the 3Com Convergence Center Client is located behind a
firewall, and the firewall has an unknown or dynamically
assigned IP address on its external interface, enter the
address of the STUN (Simple Traversal of UDP over NAT)
server in this field. The STUN server determines the firewall’s
external interface address.
This entry enables firewall traversal.
STUN Server Port Enter the port number of the STUN server in this field.
Transport Specify the transport layer protocol, either TCP or UDP.

3 Click Close.

Configuring the To configure the video settings:
Video Settings
2 Under Application, select Video Settings and configure:

Bandwidth Select the bandwidth allowed for video on your network
connection from the dropdown list. Options range from 56
K modem to T1/LAN.
Capture Framerate Sets the rate at which frames are captured by the video
camera. Select a value between 1 and 30 frames per second.
Default is 5.0.
Compatibility Mode If set to true, the 3Com Convergence Center Client sends
video in a less efficient way that is compatible with more
devices. If set to false, the most efficient method of video
transport is used. Default is false.
Inactive RTP Stream The maximum period of time, in seconds, for the video
Timeout session to be inactive before it is automatically terminated.
Video is transmitted using the Real-Time Transport Protocol
(RTP).
Default is 120 seconds, or two minutes.
RTP Playback Buffer The size of the buffer used to play back incoming RTP video
Size (in millisec) packets. Change this setting to reduce latency. The lower
the packet size, the lower the latency. Units are milliseconds.
Default is 1000.


RTP Port The video capture port on the local machine. Default is
20000.
Video Size Select between two video size options:
n QCIF (176 x 144)
n CIF (352 x 288).
QCIF is the default. Selecting CIF increases CPU
consumption.

3 Click Close.

Configuring the Voice To configure the voice settings:
Settings
2 Under Application, select Voice Settings and configure:

Audio Device Device used to capture voice. Options include:
n dsound:// (MS Windows)
Default is dsound://.
We recommend that you do not change these settings.
Codec Selection Codec options:
n pmcu (G.711)
n G.729.
Use the buttons to enable/disable the codecs and to specify
the order of preference for the codecs.
Note: G.711 must be enabled on all clients that wish to join
restricted conferences via the conference attendant.
Inactive RTP Stream The maximum period of time, in seconds, for the voice
Timeout session to be inactive before it is terminated. Voice is
transmitted using the Real-Time Transport Protocol (RTP).
Default is 120 seconds, or two minutes.
Packetization Rate The time interval used to collect voice samples before
sending them in each RTP packet. Change this setting to
change latency. The lower the packet rate, the lower the
latency. Default is 20 milliseconds for Windows.


RTP Playback Buffer The size of the buffer used to play back incoming RTP audio
Size packets. Change this setting to reduce latency. The lower
the packet size, the lower the latency. Units are milliseconds.
Default is 80.
RTP Port The audio capture port on the local machine.
Default is 8000.

3 Click Close.

8 OBTAINING SUPPORT FOR YOUR
PRODUCT

Register Your Warranty and other service benefits start from the date of purchase, so it
Product is important to register your product quickly to ensure you get full use of
the warranty and other service benefits available to you.

Warranty and other service benefits are enabled through product
registration. Register your product at http://eSupport.3com.com/.
3Com eSupport services are based on accounts that you create or have
authorization to access. First time users must apply for a user name and
password that provides access to a number of eSupport features
including Product Registration, Repair Services, and Service Request. If
you have trouble registering your product, please contact 3Com Global
Services for assistance.

Purchase To enhance response times or extend warranty benefits, contact 3Com or
Value-Added your authorized 3Com reseller. Value-added services like 3Com ExpressSM
Services and GuardianSM can include 24x7 telephone technical support, software
upgrades, onsite assistance or advance hardware replacement.
Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and ensure the
success of your networking projects. More information on 3Com
maintenance and Professional Services is available at
http://www.3com.com/

Contact your authorized 3Com reseller or 3Com for a complete list of the
value-added services available in your area.

98 APPENDIX 8: OBTAINING SUPPORT FOR YOUR PRODUCT

Troubleshoot You will find support tools posted on the 3Com web site at
Online http://www.3com.com/

3Com Knowledgebase helps you troubleshoot 3Com products. This
query-based interactive tool is located at
http://knowledgebase.3com.com and contains thousands of technical
solutions written by 3Com support engineers.

Access Software Software Updates are the bug fix / maintenance releases for the version
Downloads of software initially purchased with the product. In order to access these
Software Updates you must first register your product on the 3Com web
site at http://eSupport.3com.com/

First time users will need to apply for a user name and password. A link to
software downloads can be found at http://eSupport.3com.com/, or
under the Product Support heading at http://www.3com.com/

Software Upgrades are the software releases that follow the software
version included with your original product. In order to access upgrades
and related documentation you must first purchase a service contract
from 3Com or your reseller.

Telephone Technical To enable telephone support and other service benefits, you must first
Support and Repair register your product at http://eSupport.3com.com/

Warranty and other service benefits start from the date of purchase, so it
is important to register your product quickly to ensure you get full use of
the warranty and other service benefits available to you.

When you contact 3Com for assistance, please have the following
information ready:

n Product model name, part number, and serial number
n Proof of purchase, if you have not pre-registered your product
n A list of system hardware and software, including revision level
n Diagnostic error messages
n Details about recent configuration changes, if applicable

Contact Us 99

To send a product directly to 3Com for repair, you must first obtain a
return authorization number (RMA). Products sent to 3Com, without
authorization numbers clearly marked on the outside of the package, will
be returned to the sender unopened, at the sender’s expense. If your
product is registered and under warranty, you can obtain an RMA
number online at http://eSupport.3com.com/. First time users will
need to apply for a user name and password.

Contact Us 3Com offers telephone, e-mail and internet access to technical support
and repair services. To access these services for your region, use the
appropriate telephone number, URL or e-mail address from the list below.

Telephone numbers are correct at the time of publication. Find a current
directory of contact information posted on the 3Com web site at
http://csoweb4.3com.com/contactus/

Country Telephone Number Country Telephone Number
Asia, Pacific Rim Telephone Technical Support and Repair
Australia 1 800 678 515 Philippines 1235 61 266 2602 or
Hong Kong 800 933 486 1800 1 888 9469
India +61 2 9424 5179 or P.R. of China 800 810 3033
000800 650 1111 Singapore 800 6161 463
Indonesia 001 803 61009 S. Korea 080 333 3308
Japan 00531 616 439 or Taiwan 00801 611 261
03 3507 5984 Thailand 001 800 611 2000
Malaysia 1800 801 777
New Zealand 0800 446 398
Pakistan +61 2 9937 5083
You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com
Or request a repair authorization number (RMA) by fax using this number: + 65 543 6348
Europe, Middle East, and Africa Telephone Technical Support and Repair
From anywhere in these +44 (0)1442 435529
regions, call:
From the following countries, you may use the numbers shown:

100 APPENDIX 8: OBTAINING SUPPORT FOR YOUR PRODUCT

Country Telephone Number Country Telephone Number
Austria 01 7956 7124 Luxembourg 342 0808128
Belgium 070 700 770 Netherlands 0900 777 7737
Denmark 7010 7289 Norway 815 33 047
Finland 01080 2783 Poland 00800 441 1357
France 0825 809 622 Portugal 707 200 123
Germany 01805 404 747 South Africa 0800 995 014
Hungary 06800 12813 Spain 9 021 60455
Ireland 1407 3387 Sweden 07711 14453
Israel 1800 945 3794 Switzerland 08488 50112
Italy 199 161346 U.K. 0870 909 3266
You can also obtain support in this region using the following URL:
http://emea.3com.com/support/email.html

Latin America Telephone Technical Support and Repair
Antigua 1 800 988 2112 Guatemala AT&T +800 998 2112
Argentina 0 810 444 3COM Haiti 57 1 657 0888
Aruba 1 800 998 2112 Honduras AT&T +800 998 2112
Bahamas 1 800 998 2112 Jamaica 1 800 998 2112
Barbados 1 800 998 2112 Martinique 571 657 0888
Belize 52 5 201 0010 Mexico 01 800 849CARE
Bermuda 1 800 998 2112 Nicaragua AT&T +800 998 2112
Bonaire 1 800 998 2112 Panama AT&T +800 998 2112
Brazil 0800 13 3COM Paraguay 54 11 4894 1888
Cayman 1 800 998 2112 Peru AT&T +800 998 2112
Chile AT&T +800 998 2112 Puerto Rico 1 800 998 2112
Colombia AT&T +800 998 2112 Salvador AT&T +800 998 2112
Costa Rica AT&T +800 998 2112 Trinidad and Tobago 1 800 998 2112
Curacao 1 800 998 2112 Uruguay AT&T +800 998 2112
Ecuador AT&T +800 998 2112 Venezuela AT&T +800 998 2112
Dominican Republic AT&T +800 998 2112 Virgin Islands 57 1 657 0888
You can also obtain support in this region using the following:
Spanish speakers, enter the URL:
http://lat.3com.com/lat/support/form.html
Portuguese speakers, enter the URL:
http://lat.3com.com/br/support/form.html
English speakers in Latin America should send e-mail to:
lat_support_anc@3com.com

US and Canada Telephone Technical Support and Repair
1 800 876 3266

ACKNOWLEDGEMENT OF
8 THIRD PARTY SOFTWARE

This 3Com product contains integrated third–party software. This chapter
acknowledges this third–party software.
n Supplementary Copyright Information.
n Acknowledgements
n Availability of Source Code

Supplementary n Java 2 Platform Standard Edition (J2SE) Software Development Kit (SDK) (previously named the JDK).
Copyright n Java Media Framework (JMF).

Information Copyright © 2003 Sun Microsystems, Inc. All Rights Reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that
the following conditions are met:
1 Redistribution of source code must retain the above copyright notice, this list of conditions and the following
disclaimer.
2 Redistribution in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
3 Neither the name of Sun Microsystems, Inc. or the names of contributors may be used to endorse or promote
products derived from this software without specific prior written permission.
This software is provided "AS IS," without a warranty of any kind. ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE HEREBY EXCLUDED. SUN MICROSYSTEMS, INC.
("SUN") AND ITS LICENSORS SHALL NOT BE LIABLE FOR ANY DAMAGES SUFFERED BY LICENSEE AS A RESULT
OF USING, MODIFYING OR DISTRIBUTING THIS SOFTWARE OR ITS DERIVATIVES. IN NO EVENT WILL SUN OR
ITS LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFIT OR DATA, OR FOR DIRECT, INDIRECT, SPECIAL,
CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE
THEORY OF LIABILITY, ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SOFTWARE, EVEN IF SUN HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
4 You acknowledge that this software is not designed, licensed or intended for use in the design, construction,
operation or maintenance of any nuclear facility.

Acknowledgements This product incorporates code from the NIST-SIP project. See https://jain-sip.dev.java.net/

This product includes integrated and appropriately licensed Alloy Look&Feel code Copyright © 2001-2003
INCORS GmbH - All rights reserved.

102 CHAPTER 8: ACKNOWLEDGEMENT OF THIRD PARTY SOFTWARE

Availability of This 3Com product incorporates the Netbeans platform code from version 3.5 of the Netbeans open source
project which is covered under the SUN public license as noted in
Source Code http://www.netbeans.org/about/legal/license.html. The Netbeans platform is a subset of the Netbeans IDE. As
of the writing of this document, source code for version 3.5 of the Netbeans IDE can be downloaded from
http://www.netbeans.org/download/release35/night/build200306022350/NetBeansIDE-release35-src.tar.gz.

GLOSSARY

CODEC Coder-Decoder. Transforms analog voice into digital bit stream and
vice-versa.

DHCP Dynamic Host Control Protocol. Dynamically assigns IP addresses to
network devices such as workstations IP phones and gateways. DHCP
allows you to move network devices from one subnet to another
without administrative attention.

DTMF Dual Tone Multi Frequency. The paired, high- and low-frequency tones
which make up touch tone dialing.

ENUM E.164 Number Mapping. A protocol that maps telephone numbers
(E.164 numbers) to URLs, making it possible to converge the PSTN and
the Internet.

Gateway The server that connects the VoIP network with analog phones, PBXs
and PSTN trunks.

H.323 An ITU standard for transmitting audio, video and data conferencing
over IP-based networks. The H.323 standard recognizes the following
endpoints in the network: H.323 terminals, gatekeepers, MCUs, and
gateways.

HTTP Hypertext Transfer Protocol. The protocol used by Web browsers and
Web servers to transfer files, such as text and graphic files.

IP Address An identifier for a computer or device on a TCP/IP network. An IP
address is a 32-bit numeric address written as four numbers separated
by periods. Each number can be zero to 255.

MAC address Media Access Control address. A hardware address that uniquely
identifies each node of a network.

MIB Management Information Base. A database of objects that can be
monitored by an SNMP network manager.

104 GLOSSARY

MySQL Database used to store and access provisioning system and subscriber
feature data.

NAT Network Address Translation.

PBX Private Branch Exchange. Privately-owned central switching office.

Proxy Server An intermediate device that receives SIP requests from a client and then
initiates requests on the client's behalf.

PSTN Public Switched Telephone Network. PSTN refers to the local telephone
company.

RTP/RTCP Real-time Transport Protocol/Real-time Control Protocol. An IETF
specification for audio and video signal management. Allows
applications to synchronize and spoil audio and video information. RTP
connections are established between DAP servers across the Internet
after voice has been converted to IP format.

SNMP Simple Network Management Protocol. A set of protocols for managing
networks. SNMP works by sending messages to different parts of a
network. SNMP-compliant devices, called agents, store data about
themselves in Management Information Bases (MIBs) and return this
data to the SNMP requesters.

STUN Simple Traversal of UDP Through Network Address Translation.

TCP Transmission Control Protocol. One of the main protocols in TCP/IP
networks. TCP guarantees delivery of data and also guarantees that
packets will be delivered in the same order in which they were sent.

UDP User Datagram Protocol. A connectionless protocol that, like TCP, runs
on top of IP networks. Unlike TCP, UDP provides very few error recovery
services, offering instead a direct way to send and receive datagrams
over an IP network. It is used primarily for broadcasting messages over
a network.

INDEX

contacting a buddy 33
Numbers controlling presence 34
3Com Phone panel 15, 55, 56 deleting a buddy 31
managing a buddy 32
Buddy List panel 15, 27
A
Active Sessions panel 15, 67
administrative setup C
auto-configuration 85 Call buttons 16
auto-configuration settings 89 Call Log
call settings 90 managing 65
contact list settings 91 missed call indicator 77
messaging server settings 91 viewing 65
overview 85 call park 54
presence settings 91 call settings 90
registration settings 93 call transfer
SIP stack settings 93 attended 50
user accounts 85 unattended 49
video settings 94 calls
voice settings 95 calling a number 41
application, exiting 25 calling a SIP URI 41
Audio settings, tuning 88 ending a call 48
auto-configuration placing on hold 48
overview 85 using call waiting 48
settings 89 client features
components 15
system requirements 14
B conference in to call 51
basic operation Contact List
exiting 25 adding a contact 58
signing in 24 exporting contacts 63
signing out 25 importing contacts 61
basic setup managing contacts 59
changing the password 24 placing a call from 63
configuring the registration settings 23 settings 91
preconditions 19 uploading contacts 63
selecting a network interface 22
Buddy Category
creating 36 D
deleting 38 Do Not Disturb 68
renaming 37
Buddy List
adding a buddy 28 E
buddy status 30 Enhance Call buttons 16

106 INDEX

Extension Status functions attended 50
Do Not Disturb 68 unattended 49
Forward To Number 69 using call waiting 48
Forward to Voice Mail 68 video overview 40
local presence status 35, 69 voice overview 40
Extension Status panel 15, 67 MWI (Message Waiting Indication)
configuring 74
server URI 74
F voice mail attendant 74
Forward To Number 69 web URL 74
Forward to Voice Mail 68
Function buttons 16
O
overview
I administrative setup 85
instant messaging basic setup 19
overview 79 instant messaging 79
receiving a message 83 multimedia 39
seeing who is in a conference 83
sending a message to a buddy 81
sending a message while a call is in progress 46, P
80 park a call 54
starting a voice call from the IM window 82 password 24
IP Messaging web page 76 Phone panel 15
presence
allowing others to see your presence 34
L local presence status 35, 69
licenses overview 34
acknowledgements 101 specifying who can see your presence 35
supplementary copyright information 101 presence settings 91
privacy settings 34

M
Message Status bar 15, 73 R
Message Waiting Indication (MWI) 74 registration settings 93
messaging server settings 91 configuring 23
messaging web URL 91
missed calls
accessing via Call Log 77 S
checking status 77 selecting a network interface 22
missed messages 77 setting your presence status 35, 69
multimedia 39 signing in 24
adding desktop sharing to a call 45 signing out 25
calling a number 41 SIP (Session Initiation Protocol) 13
calling a SIP URI 41 SIP stack settings 93
conferencing in to call 51 source code, availability 102
desktop sharing overview 40 status of buddies 30
ending a call 48 subscription privacy 34
parking a call 54 system requirements 14
placing a voice call 42
placing calls on hold 48
sending an instant message 46, 80 T
transferring a call third party software

U 107

acknowledgements 101
supplementary copyright information 101
tools
Active Sessions panel 67
Extension Status panel 67
using the 3Com Phone panel 56
using the Call Log 65
using the Contact List 58
tuning audio settings 88

U
user account 85

V
video settings 94
voice mail
accessing the IP Messaging web page 76
accessing via the attendant 75
checking status 75
configuring MWI 74
number of messages 77
voice settings 95

X
XML files, Master and Group 85

3com_Convergence center client_7.2_user_guide

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