Quest Diagnostics, a leading diagnostic services provider, implemented the ORTEC Predictive Commerce Platform to centralize and standardize its supply chain planning, analytics, and execution across 24 North American business units. This transformed Quest's logistics framework, allowing it to optimize over 80,000 routes daily, reduce operating costs by $500 million annually, and improve forecasting and customer service.

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50,000ORDERS / WEEK
SERVED
THROUGH190,000
CUSTOMERS
Completely changed IT culture
Provided supply chain visibility via
predictive analytics
Transformed pick-up and delivery strategy
Centralized and standardized all supply
chain planning, analytics and execution
The ORTEC Predictive Commerce Platform:
Reduce operating costs by $500 million
annually – Project Invigorate
Modernize entire logistics framework
Optimize 80,000 routes daily across 24
North American business units, including:
• Centralize planning & dispatching
• Enable web-based command center
• Optimize daily routes & pickups
• Synchronize batch & real-time mobile
Quest Diagnostics needed to:
Quest Diagnostics is the world’s leading provider of diagnostic information services.
TOUCHES THE LIVES OF 30% OF
AMERICAN ADULTS EACH YEAR
45,000 EMPLOYEES
3,000 COURIER VEHICLES
$7.1 Billion in annual revenues
Serves ~50% of U.S. physicians & hospitals
ORTEC Success Story: Quest Diagnostics
Learn how ORTEC helped Quest Diagnostics improve forecasting ability and customer service.