The document presents an overview of organizational change, including: 1) Sources of organizational change can be external (economic, technological, socio-cultural, political, international) or internal (administrative processes, structure, technology, profitability, resources). 2) Types of change include planned (internal/external) and unplanned (internal/external). 3) Key factors to consider when changing an organization include the agent of change, what should change, the type of change, those affected, and criteria for evaluation.