SugarCRM has grown to become one of the most popular relationship management platforms for businesses of all sizes. SugarCRM co-founder Clint Oram will outline the key value points to using the Sugar platform, as well as provide a sneak peek at the latest and upcoming releases from SugarCRM. Presented by Clint Oram, Chief Technology Officer and Co-Founder, SugarCRM, at SugarCon 2011.

2. ©2010 SugarCRM Inc. All rights reserved.

3. What’s New in Sugar 6.2 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 3 Sugar as a Platform CRM Made Global CRM Made Mobile CRM Made Social

4. What’s New: Sugar as a Platform 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 4 Simplified Customizations Sugar Logic™ Sugar Studio™ Greater Choice Support for Oracle 11g BitRock’sBitNami B2B and B2C configuration Quality and Stability

5. Simplified Customizations: Sugar Logic 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 5 Calculated Fields support for Date and Datetime fields and functions Dependent Fields to display/hide fields based on formulas

6. Simplified Customizations: Sugar Studio 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 6 Copy/SyncEditViewandDetailView Create custom Relate fields to relate records to Users Search for records using date and number ranges

7. Greater Choice: More Deployment Options 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 7 Support for Oracle 11g BitRock’sBitNami Simplifies deployment of Sugar on Amazon EC2 B2B vs B2C B2B - Account module required B2C - Account module not required Module Loader loadable module

8. What’s New: CRM Made Global 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 8 22 languages Admin can set which languages are available to users Support for right to left languages Will allow for Hebrew and Arabic language translations

9. What’s New: CRM Made Mobile 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 9 Sugar Mobile for Android New Charting Engine

10. Sugar Mobile for Android 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 10 Support for Android OS UI designed to fit Android Same functionality as Sugar Mobile for iPhone Additional functionality Import contacts and leads from phone address book Email reports and quotes using phone email client

11. New Charting Engine 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 11 Bolder, brighter colors Additional capabilities HTML5 iPad compatible! Charts for Sugar Mobilein next Mobile release

12. What’s New: CRM Made Social 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 12 Social Collaboration LotusLiveMeetings and Files Google Docs Cisco WebEx GoToMeeting InsideView Sugar Activity Streams* Reply to and delete posts View user pictures Better filtering Follow Twitter feed Read Facebook news feed Administrative control * Formerly known as My Sugar Feed

13. Social Collaboration: LotusLive 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 13 LotusLive Meetings Quickly schedule LotusLive meetings without leaving Sugar SendLotusLive meeting invitations to Sugar users and other people outside the system Click buttons in Sugar to host and to join LotusLive meetings

14. Social Collaboration: LotusLive 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 14 LotusLive Files Upload files to LotusLive without leaving Sugar Access LotusLive files without leaving Sugar Share and collaborate on files with Sugar users and other people outside Sugar through LotusLive

15. Social Collaboration: Google Docs 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 15 Google Docs Upload documents to Google Docs directly from Sugar Access Google Docs files directly from Sugar Share and collaborate on documents with Sugar users and customers and partners

16. Social Collaboration: Cisco WebEx and GoToMeeting 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 16 Cisco WebEx & GoToMeeting Schedule, edit, start and join Cisco WebEx and GoToMeeting directly from within Sugar Send invitations to Cisco WebEx and GoToMeeting to other Sugar users and external attendees.

17. Social Collaboration: InsideView 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 17 Sales intelligence solution Data aggregator from print and online media International data “InsideView for Sales Free” is pre-built into Sugar Upsell to subscription service 6.2.x (not in Beta or RC)

18. Sugar Activity Streams 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 18 Activity Stream Dashlet Increased collaboration Reply to internal posts Delete internal posts View user-provided profile pictures within posts Social Media Integration View Facebook feed View Twitter feed Administrative Control

19. 6.2 Matters To You… 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 19 Partner Platform to easily customize and extend to other applications Fit & Finish Oracle 11g support Easier deployment to Amazon EC2 Customer Simplified configurations Additional language support Android support Charts on iPad Social CRM Social collaboration Social profile

20. Release Schedule 4/5/11 ©2010 SugarCRM Inc. All rights reserved. 20 On-Demand Upgrades SugarCon GA Weekly Betas Release Candidates April May June March

21. Thank You! products@sugarcrm.com ©2010 SugarCRM Inc. All rights reserved.