Cloud: Session 6: Take Advantage of the Cloud Connectors in Sugar

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Use Sugar Cloud Connectors to monitor, integrate and strengthen all your communications. Our modules will get you up-to-date with how Sugar connectors help you take proactive action at the right time with your contacts.

1. Follow your community
Use an activities stream dashlet to follow your social profile on Twitter, Facebook or Viadeo. Use widget connectors to have a look at the latest communications on social media from your prospects and customers.

2. Retrieve all your contacts from your different social profiles in one place
Synchronize your address book from Outlook or Lotus Live. Import your contacts from LinkedIn, Google or Viadeo. Get access to your prospects using your contacts network.

3. Get up-to-date information
Increase your sales capabilities with InsideView or Corporama by having real-time access to the latest business information for your customers and prospects. Use Sugar Cloud Connectors to strengthen your Sugar database with data from external source like Hoovers, Bureau Van Dijk or Dun & Bradstreet.

4. Communicate with your customers more easily
Easily launch one-to-one meetings on WebEx, GoToMeeting or Lotus Live. Create targeted email campaigns with Pardot or EmailVision Integration.

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Cloud: Session 6: Take Advantage of the Cloud Connectors in Sugar

  1. 1. CloudTake Advantage of the Cloud Connectors in Sugar
  2. 2. Stéphane CALIMODIO Vincent ROLLINCo-Founder & CEO - @stephanecaliCo-Founder & CTO - @vincentrollinhttp://www.synolia.com - @synolia 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 2
  3. 3.  1st historical SugarCRM Partner in the World & SugarCRM leader in France since 2004 Specialized in high added value CRM projects (250+ SugarCRM Customers) and modules development (20+ module on SugarForge and SugarExchange) April 2012 Manage the French Sugar Community with 40,000 users Active partner of Open+ developer program Member of European SugarCRM Alliance Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 3
  4. 4. Operational Technologies for Real Business Provides standard Provides standard technologies for functionalities for cloud connectors social CRM Provides new Use standard functionalities for technologies for social CRM cloud connectorsTweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 4
  5. 5. Operational Technologies for Real Business Communicate Follow Get up-to- Retrieve dateTweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 5
  6. 6. Follow your community 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 6
  7. 7. 1. Follow your community Use the activities stream dashlet to follow your community Standard connectors provided by SugarCRM : Connectors provided by partners:Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 7
  8. 8. 1. Follow your community Use widget connectors to have a look at the latest communications on social media from your prospects and customers and interact with them.Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 8
  9. 9. Retrieve all your contacts profiles in one place 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 9
  10. 10. 2. Retrieve all your contacts profiles in one place Synchronize your address book from Outlook or Lotus Notes (standard connectors provided by SugarCRM) or Gmail (connector provided ) Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 10
  11. 11. 2. Retrieve all your contacts profiles in one place Import your contacts from LinkedIn, Google or Viadeo. Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 11
  12. 12. 2. Retrieve all your contacts profiles in oneplace Get access to your prospects using your contacts networkTweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 12
  13. 13. 2. Retrieve all your contacts profiles in oneplace Get access to your prospects using your contacts network.Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 13
  14. 14. Get up-to-date information 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 14
  15. 15. 3. Get up-to-date information Increase your sales capabilities with InsideView or Corporama by having real-time access to the latest business information for your customers and prospectsTweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 15
  16. 16. 3. Get up-to-date information Increase your sales capabilities with InsideView or Corporama by having real-time access to the latest business information for your customers and prospectsTweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 16
  17. 17. 3. Get up-to-date information Use Sugar Cloud Connectors to get the most up to date information from external source like Hoovers, Jigsaw, Zoominfo, Bureau Van Dijk and Dun & Bradstreet (provided by Synolia)Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 17
  18. 18. 3. Get up-to-date information Use Sugar Cloud Connectors to get the most up to date information from external source like Hoovers, Jigsaw, Zoominfo, Bureau Van Dijk and Dun & Bradstreet (provided by Synolia)Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 18
  19. 19. Communicate with your customers more easily 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 19
  20. 20. 4. Communicate with your customers moreeasily Easily launch one-to-one meetings on WebEx, GoToMeeting or Lotus Live.Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 20
  21. 21. 4. Communicate with your customers moreeasily Create targeted email campaigns with Pardot or EmailVision Integration.Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 21
  22. 22. Take Advantage of the Cloud Connectors in Sugar Enhance your customer knowledge Develop your professional network Identify new partners prospects or customersImprove the quality and relevance of your CRM database OPTIMIZE YOUR BUSINESS PERFORMANCE BY INTEGRATING A SOCIAL DIMENSION TO YOUR CRM SOLUTION 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 22
  23. 23. Submit Session Feedback Select the SugarCon Mobile App: 1) Tap on this session 2) Tap on survey 3) Submit your feedback*Prizes for attendees who submit session feedback using the Mobile App 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 23
  24. 24. #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 24

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