SlideShare a Scribd company logo
The New Landscape: How Permission
                      Powers Brand Engagement



                                   Thomas Labarthe
                                   Vice President of Mobile
                                    Advertising
                                   Alcatel-Lucent




Mobile Marketing Association
Mobile + Social Has Changed the Way we
    Communicate




                                   Source: OnlyInfographic, August 2010


Mobile Marketing Association
People are Still the Same




                                Source: Flickr, Hayes Valley Farm


Mobile Marketing Association
You Need to Earn their Attention




                                 Source: Flickr, Ame Otoko


Mobile Marketing Association
Not Interrupt their Experience




                                     Source: Flickr, wdworden

Mobile Marketing Association
Put People at
                               the Center and
                                 in Control




                                                Source: Flickr, richardscalza

Mobile Marketing Association
Ask for Permission First




                               Source: Flickr, Yes South London

Mobile Marketing Association
Source: Flickr, TheBlackFin

Mobile Marketing Association
Source: Ocean Knoll Attitudes

Mobile Marketing Association
Once You Have Earned Trust, You can Go Beyond




                                     Source: Flickr, Resclassic2

Mobile Marketing Association
Inspire Conversations with Your Audience




                                  Source: oursistersjourneys.com

Mobile Marketing Association
Messaging is the Enabler for Discussions


                                                             About 90% of all
                                                             text messages are
                                                             read within 3
                                                             minutes of their
                                                             delivery – and over
                                                             99% of all text
                                                             messages are read
                                                             by the recipient.



                                                                Source for Image: Flickr, andymilonakis098
                               Source for Stat: from Conversational Advertising; A report from mobileSquared,

Mobile Marketing Association
But Don’t Stop There, Keep Telling Your
    Audience a Story




Mobile Marketing Association
Build Long Term Relationships




Mobile Marketing Association
It Works




Mobile Marketing Association
Volkswagen Case Study
The new VW Touareg has
been unleashed by Universal
Motors, do you want to know
more?
                              •Raise Awareness of new Volkswagen
1= Yes 2= No                  Touareg

Reply for free
                              •Targeted to people interested in Cars

                              •Included instant Call to Action via phone

                              •Leveraging Dialogue format

                              •Completely Free to Reply
Campaign Results
     Welcome to the street where          The redesign of the VW
     originality lives and athletes,      Touareg comes with optimised
30%  musicians, skaters and more to the
      of recipients responded             engines, new interior, faster,
     come together to show their
campaign                                  lighter and easier to handle
     style.                               call Universal Motors on
                                          0302243434 for inquiry.
35-50syou wantover 50s were most
    Do and an invitation?
      1=Yes
responsive


90% of respondents wanted more
information

Males and Females were equally
responsive
We can Move Beyond Impressions




                                 Source: Flickr, DanaBC

Mobile Marketing Association
To Measurable Actions




                               Source: Flickr, Creative Tools

Mobile Marketing Association
That Drive ROI and Scale in Mobile




                               Image by Thomas Hawk on flickr.com


Mobile Marketing Association
thank you

                               www.optism.com




Mobile Marketing Association

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Optism Alcatel Lucent Thomas Labarthe MMA Forum NY 2011

  • 1. The New Landscape: How Permission Powers Brand Engagement Thomas Labarthe Vice President of Mobile Advertising Alcatel-Lucent Mobile Marketing Association
  • 2. Mobile + Social Has Changed the Way we Communicate Source: OnlyInfographic, August 2010 Mobile Marketing Association
  • 3. People are Still the Same Source: Flickr, Hayes Valley Farm Mobile Marketing Association
  • 4. You Need to Earn their Attention Source: Flickr, Ame Otoko Mobile Marketing Association
  • 5. Not Interrupt their Experience Source: Flickr, wdworden Mobile Marketing Association
  • 6. Put People at the Center and in Control Source: Flickr, richardscalza Mobile Marketing Association
  • 7. Ask for Permission First Source: Flickr, Yes South London Mobile Marketing Association
  • 8. Source: Flickr, TheBlackFin Mobile Marketing Association
  • 9. Source: Ocean Knoll Attitudes Mobile Marketing Association
  • 10. Once You Have Earned Trust, You can Go Beyond Source: Flickr, Resclassic2 Mobile Marketing Association
  • 11. Inspire Conversations with Your Audience Source: oursistersjourneys.com Mobile Marketing Association
  • 12. Messaging is the Enabler for Discussions About 90% of all text messages are read within 3 minutes of their delivery – and over 99% of all text messages are read by the recipient. Source for Image: Flickr, andymilonakis098 Source for Stat: from Conversational Advertising; A report from mobileSquared, Mobile Marketing Association
  • 13. But Don’t Stop There, Keep Telling Your Audience a Story Mobile Marketing Association
  • 14. Build Long Term Relationships Mobile Marketing Association
  • 16. Volkswagen Case Study The new VW Touareg has been unleashed by Universal Motors, do you want to know more? •Raise Awareness of new Volkswagen 1= Yes 2= No Touareg Reply for free •Targeted to people interested in Cars •Included instant Call to Action via phone •Leveraging Dialogue format •Completely Free to Reply
  • 17. Campaign Results Welcome to the street where The redesign of the VW originality lives and athletes, Touareg comes with optimised 30% musicians, skaters and more to the of recipients responded engines, new interior, faster, come together to show their campaign lighter and easier to handle style. call Universal Motors on 0302243434 for inquiry. 35-50syou wantover 50s were most Do and an invitation? 1=Yes responsive 90% of respondents wanted more information Males and Females were equally responsive
  • 18. We can Move Beyond Impressions Source: Flickr, DanaBC Mobile Marketing Association
  • 19. To Measurable Actions Source: Flickr, Creative Tools Mobile Marketing Association
  • 20. That Drive ROI and Scale in Mobile Image by Thomas Hawk on flickr.com Mobile Marketing Association
  • 21. thank you www.optism.com Mobile Marketing Association