This document summarizes Andrew Clay Shafer's talk "Making OpenStack Work: An Authentic Critique" given at the Open Business Conference on May 6th 2014. The talk discusses issues with OpenStack including a long feedback cycle with weak signals, the proliferation of projects with no foundation, and metrics that don't reflect real contributions or usage. Shafer suggests focusing on quality instead of timed releases, learning distributed systems principles, and handling dissent within communities.