1. CASE STUDY
Online Education helps BPO major
increase employee retention & create TM
Leadership Pipeline for the future
A global services company offering business and knowledge
processing services to organizations seeking higher
operational effectiveness, greater flexibility and lower
operating costs. It is among the top-ranked BPO/KPO
supplier providing global scale with nine operations centers
in five countries.
Business Need
Retain and build the leadership pipeline, by providing them management courses.
There was a need to equip the grass root level employees with the management skills
to ensure creation of a leadership pipeline.
n Provide uniform education across 6 locations
n They worked round the clock - 24x7x365 - ruling out the possibility of any form
of contact classes
n Everyone could not go to class at the same time
n Disruptions in the business process
Concerns Addressed
n Providing leave or cutting down work hours for attending classes was not
feasible considering the nature of the business
n Providing business continuity during classes & examination
Student Profile
n Age Group: 20 - 30 years
n Tenure: Average tenure of 6 Months to 6 years in the organization
www.avagmah.com

2. An all encompassing solution
BENEFITS
115, top performing first time managers were identified for Phase - 1 of the
program
Empowered & motivated employees
n Delivered online live classes throughout the week to facilitate, rotational
weekly off for employees ä Improved employee skills
n Archived classes were made available in case the student wished to go
through the class. ä Pool of leadership ready employees
n Various batches were formed to make sure that live session were not
missed
n Spaced out examination dates for employees at every location to
maintain business continuity
n Faculty interactions were available through forum discussion to answers
queries
Galvanizing Results
Today, they have been able upgrade the level of professionalism &
competence among its employees. It has been able to develop consistency in
leadership and improve performance through scalable results. AVAGMAH’s
tailor made program helped in deepening the talent pool of future leaders of
the company.
AVAGMAH Online School helps create winning organizations through educational interventions that
maximize business impact by developing a leadership pipeline. These interventions can be provided
without any disruption to businesses by leveraging technology.
Since 2008, AVAGMAH Onine School has shaped the careers of over 6000 professionals by providing an
array of prestigious yet affordable programs giving its students an edge in today's competitive economy.
AVAGMAH ONLINE SCHOOL
#20, Annaswamy Mudaliar Road, Ulsoor, Bangalore - 42, India.
T: +91 80 4069 9100 I E: contactus@avagmah.com
www.avagmah.com