This document is a resume for Christopher O'Neal that summarizes his qualifications, skills, experience, and education. O'Neal has over 6 years of experience in customer service and mental health care roles, including as a supervisor at General Dynamics where he coached customer service representatives and ensured productivity and quality standards were met. He also has experience working at two mental health facilities where he observed patients, documented their status, and advocated for clients. O'Neal holds a Bachelor of Arts in Psychology from the University of Southern Mississippi.

1. Christopher O’Neal
23Golf Course Road Apt. 39, Hattiesburg, Ms. 39402 Phone: 601-447-6881
onealchristopher56@yahoo.com
Objectives
Qualified Customer Service Supervisor offering a record of successful job performance, proven problem solving ability
and experience developingand implementinginnovative solutionsseeking new experience with a company geared
toward growth and loyalty.
Skills and Abilities
 Reduced staff turnover by implementingseveral well-received team and morale-buildingtechniques
 Train new supervisors for success in the call center
 Implemented weeklysupervisor meetingswith other departments
 Bridgingthe communication gap between departmentswithin the site
 Buildinga rapport with all department leads
 Qualityservice, customer retention,productivityand teammanagement
Experience
General Dynamics, Supervisor
October2013 to April 2016
Full Time-40+ hours per Week
 Supervise, develop, and coach CSRs to assure productivity, quality, attendance, and timelinessofwork.
 Completion of assigned projects and departmental goalsin timelymanner.
 Perform tasks to assure service level requirementsare met.
 Assume leadership responsibilityfor department tasksand contact center activities as required.
 Review, approve, and sign timecardsas necessary.
 Complete and deliver employee performance appraisals.
 Participate in the interview process and recommendation of hiringcontact center staff.
 Facilitate and deliver trainingas required under department guidelinesincludingessential job training(EJT),
initiatives,and up training.
PineBelt MentalHealth/PineBelt School
February 2011 to October2013
Full Time-40 Hours per Week
 Observed and documented patient status and reported patient complaints to the case manager
 Participated in the maintenance of safe conditions within the facility and other related areas
 Acted asclient advocateand implementedtotal client carefor 10to15clients
PineBelt MentalHealth/West way Crisis Center
August 2010-February 2011
Full Time-40 Hours per Week
 Forecastingtheclients’ behavior
 Demonstrated knowledge ofHIPAAPrivacyand SecurityRegulationsbyappropriatelyhandlingpatient information
 Charteddailyinformationon theresidentssuchasmood changes, mobilityactivity,eatingpercentages, anddaily inputs
and outputs
 Acted asclient advocate and implemented total clientcareaspartofa teamcovering10-20 clientsper shift

2. Your Name
Street Address, City, ST ZIP Code Telephone
Email Website
2
Education
University of Southern Mississippi, Hattiesburg, MS Bachelor of Arts Psychology
Graduation May 2010