As the world continues to face Covid-19, billions of people need immediate access to medical care and life-saving information.
Our mission is to help save lives by easing how patients and healthcare providers communicate with each other, in times they need it the most.
We deliver a truly unified communication solution, without losing the human touch.
OhYeah Communications - Creative & Digital Marketing Agency★ Duong Vo ★
OHYEAH COMMUNICATIONS unites professional team which consists of planners, designers, developers, copywriters, producers, and many others. This collaboration allows us to fulfill all projects inside the agency with quality and significance.
We have more than 10 years experience and already performed many digital and social media projects for local companies and international brands around the globe.
Exploring The Omnichannel Commerce ExperienceNeedle
Are your competitors beating you in the Omni-channel race?
Many companies worry about creating "New and improved" customer experiences by expanding into channels they know nothing about. Not only can this become a huge money pit, but it can also distract you from the more important race: reaching your target customers.
How To Leverage Omnichannel Marketing Strategy In 2021?Propel Guru
The practice of developing your brand's presence across several online (website, app, social media, email, SMS, WhatsApp) and offline (retail store, events, call centre) channels while ensuring a positive and consistent consumer experience is known as omnichannel marketing.
Omnichannel marketing: From Dream to RealityGaurav Gupta
The holy grail of marketing to today's information rich & attention poor consumers is reaching out to the right person, at the right moment, with the right message, or else, settle for sub par-business results; And we have, for far too long. "Omnichannel marketing" will be is that all-power "Infinity Gauntlet" that can answer this and is primed to be the next revolution. Brace for impact!
How to Build a Successful Omnichannel Marketing Strategy introtodigital
Today, Omnichannel Marketing is imperative to the success of a company. According to Khalid Saleh, CEO and co-founder of Invesp – a consulting company that specializes in conversion rate optimization – organizations that rely on an omnichannel approach “retain on average 89% of their customers, compared to customer retention rate of 33% for companies with weak omnichannel customer engagement.”
Epic Guide to Omnichannel Marketing and CommerceAlex Senn
Explore the unique and powerful world of omnichannel marketing and commerce. See how it impacts customer purchase journey, purchase frequency as well as lifetime value. Make the most out of your omnichannel marketing and commerce.
Omnichannel marketing will grow faster than any other segment as it blends technology, data/analytics/measurement/metrics and both traditional and digital marketing with a host of other variables. All of this can be integrated now with attribution and insight engines to deliver actionable insights to retailers and brand marketers. We believe that going forward driving down marketing costs while increasing performance will be the key to profitability for everyone. That's where our Omnichannel Marketing Project is focused.
OhYeah Communications - Creative & Digital Marketing Agency★ Duong Vo ★
OHYEAH COMMUNICATIONS unites professional team which consists of planners, designers, developers, copywriters, producers, and many others. This collaboration allows us to fulfill all projects inside the agency with quality and significance.
We have more than 10 years experience and already performed many digital and social media projects for local companies and international brands around the globe.
Exploring The Omnichannel Commerce ExperienceNeedle
Are your competitors beating you in the Omni-channel race?
Many companies worry about creating "New and improved" customer experiences by expanding into channels they know nothing about. Not only can this become a huge money pit, but it can also distract you from the more important race: reaching your target customers.
How To Leverage Omnichannel Marketing Strategy In 2021?Propel Guru
The practice of developing your brand's presence across several online (website, app, social media, email, SMS, WhatsApp) and offline (retail store, events, call centre) channels while ensuring a positive and consistent consumer experience is known as omnichannel marketing.
Omnichannel marketing: From Dream to RealityGaurav Gupta
The holy grail of marketing to today's information rich & attention poor consumers is reaching out to the right person, at the right moment, with the right message, or else, settle for sub par-business results; And we have, for far too long. "Omnichannel marketing" will be is that all-power "Infinity Gauntlet" that can answer this and is primed to be the next revolution. Brace for impact!
How to Build a Successful Omnichannel Marketing Strategy introtodigital
Today, Omnichannel Marketing is imperative to the success of a company. According to Khalid Saleh, CEO and co-founder of Invesp – a consulting company that specializes in conversion rate optimization – organizations that rely on an omnichannel approach “retain on average 89% of their customers, compared to customer retention rate of 33% for companies with weak omnichannel customer engagement.”
Epic Guide to Omnichannel Marketing and CommerceAlex Senn
Explore the unique and powerful world of omnichannel marketing and commerce. See how it impacts customer purchase journey, purchase frequency as well as lifetime value. Make the most out of your omnichannel marketing and commerce.
Omnichannel marketing will grow faster than any other segment as it blends technology, data/analytics/measurement/metrics and both traditional and digital marketing with a host of other variables. All of this can be integrated now with attribution and insight engines to deliver actionable insights to retailers and brand marketers. We believe that going forward driving down marketing costs while increasing performance will be the key to profitability for everyone. That's where our Omnichannel Marketing Project is focused.
Advanced digital marketing for Retail for Omnichannel businessesChakrapani Anumula
Advanced digital marketing for Retail for Omnichannel businesses By Dyvik Chenna - Product Marketing Manager (Head) at Clevert
6th Annual Digital Marketing Summit 16th December , 2018. Conducted by iDoneSEO
How Omni-Channel Marketing Can Drive ROI For Your BusinessCleverTap
Omni-channel marketing is an intelligent way to think about the customer journey. From desktop to a native app, mobile web to IoT, a holistic approach across digital platforms provide a seamless customer experience. Learn how other businesses succeed with omni-channel marketing.
Today’s customers expect more from your products, services and the way they interact with them as a brand.
In The Smarter Marketer’s Guide you’ll find out how smart marketing approaches deliver great customer engagement and effective campaigns.
It includes how to find, retain and build relationships with your customers while identifying the most profitable ones.
How Smartphones Are Shaping Future Of Mobile Marketingspocto
Marketers and Advertisers across the globe have realized that the future of digital marketing lies in mobile. The digital marketers are finding tremendous success in reaching the target consumers on the small screen. Its time to build your brands around the customers by integrating the power of mobile advertising in your digital marketing strategy.
Omni Channel Marketing - Surrounding The Customer Gary Edgar
Omni Channel Marketing is becoming a bit of a buzzword right now, but it doesn't make it any less important. Find out what makes for good omni channel marketing, the best in class examples and how you can get started regardless of budget or staffing.
Driving Growth With Omnichannel Marketing MoEngage Inc.
Today’s consumers live in a hyper-connected world. They switch between mobiles, desktops, using multiple channels and platforms. This presentation covers the strategies and best practices to implement omni-channel user engagement to drive growth for your company in 2019.
Omni-channel marketing is viewing the experience through the eyes of your customer, orchestrating the customer experience across all channels so that it is seamless, integrated, and consistent.
A presentation on the latest concepts and trends and how the affect consumer behavior and marketing strategy. References to interesting examples and sources.
5 Omnichannel Strategies to Deliver an Effective Retail ExperienceMarianne Harness
An omnichannel solution gives users the liberty to choose a variation of touchpoints. Also, a successful omnichannel strategy eliminates silos to maintain a seamless experience that, in turn, helps optimize the customer journey. Check out this blog to find out the 5 Omnichannel strategies to deliver an effective retail experience.
Julia Tuzin teradata omnichannel_interactionsCleverDATA
- Выстраивание мульти канального взаимодействия,
-Интернет статистика по России
-Москва идет в мобильный интернет
- Лояльные клиенты общаются по многим каналам
- Зачем строить омни-канальное взаимодействие
- Этапы омни-канального взаимодействия
- Ориентируемся на продукт, а не на клиента
- Примеры проектов омни-канального взаимодействия
The need for an Omnichannel marketing strategy
A single view of the customer - A single view of the user’s lifecycle
Drive significant ROI through Omnichannel marketing – Industry examples and best practices
How AI and machine learning can boost your Omnichannel campaign performance
Your customers are interacting with your brand in new ways every day. Are you engaging with them in their channel of choice? Join us to discuss the ins and outs of developing a cross-channel customer journey. You’ll hear success stories as well as best practices for developing a cross-channel experience that’s right for your customer.
Customer Experience Management Transforming Financial Industry To The Next LevelFCICCM1
CXM: It’s All About The ROI! The Financial industry now is investing in Customer Experience Management (CXM) Systems as they are understanding the impact of effective & personalized communications for better customer experience (CX). For more information visit their website.
Voice broadcast dialer technology promises to reshape the landscape of communication, driving greater efficiency, engagement, and connectivity across diverse industries and sectors.
Advanced digital marketing for Retail for Omnichannel businessesChakrapani Anumula
Advanced digital marketing for Retail for Omnichannel businesses By Dyvik Chenna - Product Marketing Manager (Head) at Clevert
6th Annual Digital Marketing Summit 16th December , 2018. Conducted by iDoneSEO
How Omni-Channel Marketing Can Drive ROI For Your BusinessCleverTap
Omni-channel marketing is an intelligent way to think about the customer journey. From desktop to a native app, mobile web to IoT, a holistic approach across digital platforms provide a seamless customer experience. Learn how other businesses succeed with omni-channel marketing.
Today’s customers expect more from your products, services and the way they interact with them as a brand.
In The Smarter Marketer’s Guide you’ll find out how smart marketing approaches deliver great customer engagement and effective campaigns.
It includes how to find, retain and build relationships with your customers while identifying the most profitable ones.
How Smartphones Are Shaping Future Of Mobile Marketingspocto
Marketers and Advertisers across the globe have realized that the future of digital marketing lies in mobile. The digital marketers are finding tremendous success in reaching the target consumers on the small screen. Its time to build your brands around the customers by integrating the power of mobile advertising in your digital marketing strategy.
Omni Channel Marketing - Surrounding The Customer Gary Edgar
Omni Channel Marketing is becoming a bit of a buzzword right now, but it doesn't make it any less important. Find out what makes for good omni channel marketing, the best in class examples and how you can get started regardless of budget or staffing.
Driving Growth With Omnichannel Marketing MoEngage Inc.
Today’s consumers live in a hyper-connected world. They switch between mobiles, desktops, using multiple channels and platforms. This presentation covers the strategies and best practices to implement omni-channel user engagement to drive growth for your company in 2019.
Omni-channel marketing is viewing the experience through the eyes of your customer, orchestrating the customer experience across all channels so that it is seamless, integrated, and consistent.
A presentation on the latest concepts and trends and how the affect consumer behavior and marketing strategy. References to interesting examples and sources.
5 Omnichannel Strategies to Deliver an Effective Retail ExperienceMarianne Harness
An omnichannel solution gives users the liberty to choose a variation of touchpoints. Also, a successful omnichannel strategy eliminates silos to maintain a seamless experience that, in turn, helps optimize the customer journey. Check out this blog to find out the 5 Omnichannel strategies to deliver an effective retail experience.
Julia Tuzin teradata omnichannel_interactionsCleverDATA
- Выстраивание мульти канального взаимодействия,
-Интернет статистика по России
-Москва идет в мобильный интернет
- Лояльные клиенты общаются по многим каналам
- Зачем строить омни-канальное взаимодействие
- Этапы омни-канального взаимодействия
- Ориентируемся на продукт, а не на клиента
- Примеры проектов омни-канального взаимодействия
The need for an Omnichannel marketing strategy
A single view of the customer - A single view of the user’s lifecycle
Drive significant ROI through Omnichannel marketing – Industry examples and best practices
How AI and machine learning can boost your Omnichannel campaign performance
Your customers are interacting with your brand in new ways every day. Are you engaging with them in their channel of choice? Join us to discuss the ins and outs of developing a cross-channel customer journey. You’ll hear success stories as well as best practices for developing a cross-channel experience that’s right for your customer.
Customer Experience Management Transforming Financial Industry To The Next LevelFCICCM1
CXM: It’s All About The ROI! The Financial industry now is investing in Customer Experience Management (CXM) Systems as they are understanding the impact of effective & personalized communications for better customer experience (CX). For more information visit their website.
Voice broadcast dialer technology promises to reshape the landscape of communication, driving greater efficiency, engagement, and connectivity across diverse industries and sectors.
1Call HIMSS 2010 - Hospital Call Center, Attendant Console for Operator Serv...AMTELCO
1Call's theater presentation from the HIMSS Conference held in Atlanta, GA March 1-5, 2010. 1Call is the leader in developing Call Center, Attendant Console, On-Call Scheduling and Notification Systems for Hospitals and Healthcare organizations. For additional information visit http://www.1call.com
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
What is CPaaS_ Benefits, use cases, and tips for choosing your CPaaS provider...digitalteam1401
CPaaS, an acronym for Communications Platform as a Service, denotes cloud-based platforms enabling businesses to seamlessly embed real-time communication functionalities into their existing applications. In essence, CPaaS solutions empower businesses to swiftly integrate voice, video, chatbots, emails, and other communication features into their operational framework.
Globally, Communications, Media and Entertainment companies are characterized
by attractive packages being unveiled almost on a daily basis, high customer
churn, cutthroat competition to deliver maximum value to customers
Best Multi-Channel Communication Software allows customers to choose several options for communicating with a brand to receive customer support and provides a seamless customer experience using behavior-triggered technology.
https://www.aclmobile.com/multi-channel-communications-platform
QuickMetrix is a new-generation digital customer engagement management platform for Social Listening, Online Reputation Management , Social CRM, Social Publishing, Surveys & Crisis Management.
Omnichannel customer experience is a holistic approach to customer interaction that aims to create a seamless and consistent experience across all communication channels. This means that whether a customer contacts your business through email, phone, chat, social media, or in-person, they should receive the same level of service and information.
We at Comverse provide CSPs with the vehicles to grow from wholesale connectivity suppliers, to smart data providers and beyond – true connected service enablers and providers.
Similar to Omnichannel Communication for the Healthcare Industry (20)
Ethanol (CH3CH2OH), or beverage alcohol, is a two-carbon alcohol
that is rapidly distributed in the body and brain. Ethanol alters many
neurochemical systems and has rewarding and addictive properties. It
is the oldest recreational drug and likely contributes to more morbidity,
mortality, and public health costs than all illicit drugs combined. The
5th edition of the Diagnostic and Statistical Manual of Mental Disorders
(DSM-5) integrates alcohol abuse and alcohol dependence into a single
disorder called alcohol use disorder (AUD), with mild, moderate,
and severe subclassifications (American Psychiatric Association, 2013).
In the DSM-5, all types of substance abuse and dependence have been
combined into a single substance use disorder (SUD) on a continuum
from mild to severe. A diagnosis of AUD requires that at least two of
the 11 DSM-5 behaviors be present within a 12-month period (mild
AUD: 2–3 criteria; moderate AUD: 4–5 criteria; severe AUD: 6–11 criteria).
The four main behavioral effects of AUD are impaired control over
drinking, negative social consequences, risky use, and altered physiological
effects (tolerance, withdrawal). This chapter presents an overview
of the prevalence and harmful consequences of AUD in the U.S.,
the systemic nature of the disease, neurocircuitry and stages of AUD,
comorbidities, fetal alcohol spectrum disorders, genetic risk factors, and
pharmacotherapies for AUD.
Explore natural remedies for syphilis treatment in Singapore. Discover alternative therapies, herbal remedies, and lifestyle changes that may complement conventional treatments. Learn about holistic approaches to managing syphilis symptoms and supporting overall health.
Anti ulcer drugs and their Advance pharmacology ||
Anti-ulcer drugs are medications used to prevent and treat ulcers in the stomach and upper part of the small intestine (duodenal ulcers). These ulcers are often caused by an imbalance between stomach acid and the mucosal lining, which protects the stomach lining.
||Scope: Overview of various classes of anti-ulcer drugs, their mechanisms of action, indications, side effects, and clinical considerations.
Title: Sense of Smell
Presenter: Dr. Faiza, Assistant Professor of Physiology
Qualifications:
MBBS (Best Graduate, AIMC Lahore)
FCPS Physiology
ICMT, CHPE, DHPE (STMU)
MPH (GC University, Faisalabad)
MBA (Virtual University of Pakistan)
Learning Objectives:
Describe the primary categories of smells and the concept of odor blindness.
Explain the structure and location of the olfactory membrane and mucosa, including the types and roles of cells involved in olfaction.
Describe the pathway and mechanisms of olfactory signal transmission from the olfactory receptors to the brain.
Illustrate the biochemical cascade triggered by odorant binding to olfactory receptors, including the role of G-proteins and second messengers in generating an action potential.
Identify different types of olfactory disorders such as anosmia, hyposmia, hyperosmia, and dysosmia, including their potential causes.
Key Topics:
Olfactory Genes:
3% of the human genome accounts for olfactory genes.
400 genes for odorant receptors.
Olfactory Membrane:
Located in the superior part of the nasal cavity.
Medially: Folds downward along the superior septum.
Laterally: Folds over the superior turbinate and upper surface of the middle turbinate.
Total surface area: 5-10 square centimeters.
Olfactory Mucosa:
Olfactory Cells: Bipolar nerve cells derived from the CNS (100 million), with 4-25 olfactory cilia per cell.
Sustentacular Cells: Produce mucus and maintain ionic and molecular environment.
Basal Cells: Replace worn-out olfactory cells with an average lifespan of 1-2 months.
Bowman’s Gland: Secretes mucus.
Stimulation of Olfactory Cells:
Odorant dissolves in mucus and attaches to receptors on olfactory cilia.
Involves a cascade effect through G-proteins and second messengers, leading to depolarization and action potential generation in the olfactory nerve.
Quality of a Good Odorant:
Small (3-20 Carbon atoms), volatile, water-soluble, and lipid-soluble.
Facilitated by odorant-binding proteins in mucus.
Membrane Potential and Action Potential:
Resting membrane potential: -55mV.
Action potential frequency in the olfactory nerve increases with odorant strength.
Adaptation Towards the Sense of Smell:
Rapid adaptation within the first second, with further slow adaptation.
Psychological adaptation greater than receptor adaptation, involving feedback inhibition from the central nervous system.
Primary Sensations of Smell:
Camphoraceous, Musky, Floral, Pepperminty, Ethereal, Pungent, Putrid.
Odor Detection Threshold:
Examples: Hydrogen sulfide (0.0005 ppm), Methyl-mercaptan (0.002 ppm).
Some toxic substances are odorless at lethal concentrations.
Characteristics of Smell:
Odor blindness for single substances due to lack of appropriate receptor protein.
Behavioral and emotional influences of smell.
Transmission of Olfactory Signals:
From olfactory cells to glomeruli in the olfactory bulb, involving lateral inhibition.
Primitive, less old, and new olfactory systems with different path
micro teaching on communication m.sc nursing.pdfAnurag Sharma
Microteaching is a unique model of practice teaching. It is a viable instrument for the. desired change in the teaching behavior or the behavior potential which, in specified types of real. classroom situations, tends to facilitate the achievement of specified types of objectives.
Pulmonary Thromboembolism - etilogy, types, medical- Surgical and nursing man...VarunMahajani
Disruption of blood supply to lung alveoli due to blockage of one or more pulmonary blood vessels is called as Pulmonary thromboembolism. In this presentation we will discuss its causes, types and its management in depth.
ARTIFICIAL INTELLIGENCE IN HEALTHCARE.pdfAnujkumaranit
Artificial intelligence (AI) refers to the simulation of human intelligence processes by machines, especially computer systems. It encompasses tasks such as learning, reasoning, problem-solving, perception, and language understanding. AI technologies are revolutionizing various fields, from healthcare to finance, by enabling machines to perform tasks that typically require human intelligence.
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We specializes in exporting high quality Research chemical, medical intermediate, Pharmaceutical chemicals and so on. Products are exported to USA, Canada, France, Korea, Japan,Russia, Southeast Asia and other countries.
2. Founded in 2013, CommBox provides
a next-generation omnichannel
communication platform powered by
an AI algorithm that automates
crucial business processes.
With the CommBox automated
communication solution and tools,
organizations across sectors can
quickly launch new communication
channels and deliver a unified
experience through bots, email,
chat, SMS, WhatsApp, Messenger,
video, voice, or voice social
media.
About CommBox
3. Our Mission
As the world continues to face Covid-
19, billions of people need immediate
access to medical care and life-saving
information.
Our mission is to help save lives by
easing how patients and healthcare
providers communicate with each other,
in times they need it the most.
We deliver a true unified
communication, without losing the
human touch.
4. Doctors and Patients Need Seamless
Communication
Today, patients and medical
personnel require relevant
information about their medical
needs anytime, anywhere, across
multiple communication channels.
To keep up with the “always-
connected” world, medical
institutions must embrace
technology to deliver an unmatched
patient experience.
5. Healthcare Industry Challenges
Medical institutions struggle to deal with
high volume of patients’ requests on multiple
communication channels.
Patients look for better care, delivered more
conveniently, with faster, more frictionless
technology.
Family members need to stay informed about
their relatives’ medical issues.
Healthcare providers exhaust resources and
waste time due to old communication methods.
Healthcare providers struggle to handle and
secure big data on multiple systems without a
single dashboard.
6. The CommBox Solution (What We Do)
Holistic omnichannel
platform
One Unified inbox Business Process
automation
Provide a complete omnichannel
experience to your customers
through their channel of choice,
may it be via WhatsApp, SMS,
chat, social media, email,
video, voice, and more! All
communications are handled
effectively through one smart
inbox
CommBox provides one unified
holistic platform solution to
handle all customer
communication as well as
advanced and smart routing
algorithm sending customers’
inquiries to the right agent
at the right time
Omnichannel by design, CommBox provides a unified
stream of communication through our smart inbox,
regardless of the channel customers choose to engage
in.
A true omnichannel platform
packed with advanced AI
capabilities and the latest
automation features. With
CommBox, you can automate
and shorten a large part of
your business processes
naturally
7. CommBox For Healthcare Institutions
Omni-channel, automated digital communication technology can improve medical
care and lower costs across almost every sector of the healthcare industry.
Enables medical facilities
to share information across
multidisciplinary care teams
Helps healthcare
institutions avoid
unnecessary live
interactions using low-cost
digital channels
Reduces loads from reception
desk and customer support
employees by automatically
routing the requests to the
suitable caretaker
Improves SLA and
satisfaction among
patients and medical
personnel
Lowers the need for
contact centers and branch
networks, reducing
property costs and
administrative overhead
Keeps a secured record of
all interactions,
documentation and
conversation history
CommBox
8. CommBox For Medical Personnel
Omni-channel, automated digital communication technology can improve medical
care and lower costs across almost every sector of the healthcare industry.
Enables medical staff
members to react to
multiple requests
simultaneously on digital
channels
Enables doctors to
provide remote care via
video chat, voice or text
messaging
Eliminate the need for
calling doctors’ private
numbers to get a better
response
Enables medical staff to
send alerts or patient
satisfaction surveys via
digital channels
Reduces loads off medical
staff by automatically
informing patients about
medical results
Improves doctors’ abilities
to provide better
personalized care, backed by
digital information
CommBox
9. CommBox For Patients
Omni-channel, automated digital communication technology can improve
medical care and lower costs across almost every sector of the healthcare
industry.
Enables patients to get
medical advice through their
preferred digital channels
Enables patients to get
remote live medical care via
video chat, voice or
messaging
Enables patients to get
automatic updates about
health insurance, doctors'
appointments etc
Enables patients to look for
information about nearby
doctors, hospitals or get
medical information using
self-service bots
Enables patients to ask for
medication | prescription
digitally and receive forms
digitally
Enables family members to get
updated about their relatives’
medical condition
CommBox
10. How The CommBox Solution Will Be Applied
CommBox’s unified inbox can
be implemented in your CRM
Automated answers will be
defined in your CRM
Medical staff will be
defined by their roles
and expertise
Patient information will be
integrated and used for
personalized service
Patient requests will be
routed through the system
to the suitable
caregivers
Multiple channels will be
opened for patients and
medical staff communication
11. Trusted by Industry Leaders
Israel Ministry of
Health
The Ministry of Health is
responsible for formulating
health policies. The ministry
plans, supervises, licenses,
and coordinates the country's
health care services.
Clalit
Clalit is the largest healthcare
provider in Israel, providing medical
care for over 4 million patients, more
than half the population.
Maccabi
Maccabi Healthcare Services
is the second largest
healthcare provider in
Israel, with almost 2.4
million members.
CommBox currently dominates the healthcare sector in Israel, as well as
various sectors, including banking, insurance, retail, governmental and
municipal institutions.
Meuhedet
Meuhedet is the third largest healthcare
provider in Israel, providing coverage
and medical service to more than 1.2
million members.
12. Rich Integrated Feature Set
Verification
Seamless Handover
Contextual Engagement
Knowledge Base
Survey
Dynamic Integrations
Realtime Dashboards
Intent, Sill Based Routing
IVR Integration VOIP
NLP Scripts
13. All your digital channels under one platform
Activate preferred
channels
Seamlessly route requests
to Relevant Teams and
Departments
Agents can multitask
While agnostic to the
channel
Automate all repetitive
tasks
50:50 Approach
We aim to move 50% of the communications to digital channels
and to automate 50% of all the requests
14. CommBox’s open platform allows
you to perform full-scale
customization of the system at
the client level. You can add
JavaScript functions, customize
CSS, redesign menus, add
options, run your own JS code,
and use other advanced
features. We support a wide
variety of browser-based
integrations and customizations
that will help you to
seamlessly embed CommBox’s
functionalities into your
Designed
to Scale
Open Platform
Our scalable architecture was
designed for high volume
operations. CommBox’s robust
infrastructure was built from
the ground up, with industry-
leading and omnichannel
scalability. Our system was
built with high redundancy and
availability to ensure that
your communications with your
customers will never be
interrupted.
Fully Scalable
15. CommBox offers enterprise-grade
security capabilities that ensures
full encryption on rest of
sensitive information. Our
bulletproof security is packed with
features that offer secure
transport of data as well as
automatic identification and
obfuscation of sensitive
information, IP whitelisting,
advanced data filtering, flexible
deployment models (cloud, private
cloud, and on-premise), and much
What About
Security?
Enterprise-grade
security
CommBox complies with the EU
GDPR (European Union General
Data Protection Regulation)
framework as set forth by the
European Union regarding the
collection, use, and retention
of personal data from European
Union member countries.
Added Security
Features
16. CommBox integrates with existing CRM
systems, contact center systems and
other internal systems to provide a
unified desktop that your agents
will be delighted to use.
Integration of new channels is done
quickly and easily, and your
internal systems will be
automatically updated when a new
channel is added. The integration
includes our Smart Inbox, intuitive
softphone-like controls,
conversation tabs, screen pop for
How
We
Work
Seamless Integrations
CommBox utilizes Artificial
Intelligence (AI) and its applications
such as machine learning and natural
language processing (NLP_ to deliver an
exceptional customer experience.
CommBox allows you to automate your
business process using integrated data
from your CRM’s or ERP’s.
Using CommBox’s automation rules and
chatbots, you can send alerts, divert
calls to different agents, provide
personalized services, allow self-
Advanced AI technologies
17. CommBox has a wide range of
ecosystem partners; we carefully
chose our strategic alliances for
their technology leadership,
innovative solutions and industry
expertise — all aligning with our
commitment to elevate the customer
experience.
Our alliance partners are global
experts in their fields. And they
drive remarkable enterprise
customer experiences and use
cutting-edge approaches for
enhancing employee productivity.
Collectively, we optimize customer
journeys at scale by connecting
customer empathy and technology
choices with artificial
intelligence (AI) and insight-
rich, data-driven solutions.
Partnerships
CommBox is the only WhatsApp official API
partner in Israel, and one of only 50
companies worldwide selected to work
directly with WhatsApp based on the
innovative approach and tech
capabilities.
As part of the CommBox and SAP
partnership, we’ve built an “out of the
box” integration into SAP CRM. Thus,
allowing SAP C4C to become a fully
omnichannel platform powered by AI
capabilities and inherit the full power
and advancements presented by the
CommBox platform.
As part of the CommBox and SAP
partnership, we’ve built an “out of the
box” integration into SAP CRM. Thus,
allowing SAP C4C to become a fully
omnichannel platform powered by AI
capabilities and inherit the full power
and advancements presented by the
CommBox platform.
18. Next steps
1. Live Demo
The next step in the
process is to schedule
a live demo of the
CommBox platform and
dive deeper into what
our solution can do for
your healthcare
facility.
2. Proposal
Once you’ve decided to
move forward, we will
send you a detailed
proposal based on your
specific needs and use
cases.
3. Onboarding
Once an agreement has
been signed and we’ve
handled all of the
initial logistics, our
team will walk you
through an onboarding
process in order to
help you utilize
CommBox to it’s full
potential.
4. Go Live
Following the
onboarding process,
your business will go
live on the CommBox
platform and start
benefiting from a real
omnichannel customer
communication solution.
Omni channel communication isn’t just about putting all channels
together.
It’s a holistic approach to unify your patient data along with the
organizational process to make better and faster-informed decisions about
patients that would drive retention, as well as revenue.