Presentation in IoT Week 2015 Lisbon. Wearables in Field Service.

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Consulting
Francisco Maroto
@fmarotob
June,17 2015
Wearables in Field Service
Improving the Worker and
Customer Experience
Wearables provide new dimensions of context,
geolocation, behavioral pattern and biometrics.

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Past, Present and Future of Field Technicians
http://www.abb-conversations.com/2015/04/how-field-service-
engineers-will-interact-in-the-interconnected-world/
http://www.fujitsu.com/global/about/resourc
es/news/press-releases/2015/0511-02.html
http://www.june-company.com/flow-meter-repair/

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Field Service is not a dreamed job
http://www.dispatchingsolutions.com/field-service/field-service-overview/
Field technicians want improve their working experience

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Customers not always happy with field service
www.clicksoftware.com
http://www.computerweekly.com/feature/Wessex-Water-
boosts-customer-satisfaction-with-new-software
http://blogs.20minutos.es/un-hogar-con-mucho-oficio/2014/12/02/todo-lo-que-
siempre-quisiste-saber-sobre-las-calderas-de-gas/
Companies need to improve customer experience

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Challenges, Initiatives, Benefits of integrate Wearables in FS

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Are Service companies investing in wearables ?
Only 3% of enterprisesOnly 3% of enterprisesOnly 3% of enterprisesOnly 3% of enterprises
are investing in wearableare investing in wearableare investing in wearableare investing in wearable
technology, down fromtechnology, down fromtechnology, down fromtechnology, down from
6% last year, according6% last year, according6% last year, according6% last year, according
to our 2015 Digital IQto our 2015 Digital IQto our 2015 Digital IQto our 2015 Digital IQ
Smartglasses couldSmartglasses couldSmartglasses couldSmartglasses could
deliver $1 billion annuallydeliver $1 billion annuallydeliver $1 billion annuallydeliver $1 billion annually
to companies into companies into companies into companies in
increased productivity ifincreased productivity ifincreased productivity ifincreased productivity if
field technicians andfield technicians andfield technicians andfield technicians and
inspectors use theinspectors use theinspectors use theinspectors use the
technology.technology.technology.technology.
6% of the field service
workforce for those
surveyed was equipped
with wearable devices.
(August 2014)
50% of information50% of information50% of information50% of information
workers are interested inworkers are interested inworkers are interested inworkers are interested in
using smart glasses inusing smart glasses inusing smart glasses inusing smart glasses in
the future for business orthe future for business orthe future for business orthe future for business or
personal reasons.personal reasons.personal reasons.personal reasons.

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Devices Used for Industrial Applications
Source Vandrico: http://vandrico.com/wearables/device-categories/application/industrial
FUJITSU IoT Solution
UBIQUITOUSWARE Head Mounted
Display

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Wearables at Work – Bring Your Own Wearable (BYOW)
http://www.vuzix.com/consumer/

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Wearables in Field Service – Use Case
http://usblogs.pwc.com/emerging-technology/wp-content/uploads/2015/03/wearables-illustration-e1427130988778.jpg

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A Complex Ecosystem (a partial view of companies)

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Field Service Provider
Secure
VPN
Field Service
Application
M2M
Administrator
Business User
Cloud Computing Environment
Network Infrastructure
Any DeviceAny Network
Big Data Analytics
Infrastructure
M2M / IoT MSP Platform
B2B - Integration Platform
Business User
IoT Field Service Provider
Monitoring Remote Sites Service
Monitoring
Remote
Service
Preventive
Maintenance
Service
Other
Service
Other
Service
Any Wearable

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Questions ?