The document is a presentation from Galit Fein of STKI on IT management trends for 2008. The presentation covers 4 topics: 1) IT management and client support strategies, 2) QA strategies, 3) sourcing and HR strategies, and 4) web trends in 2008. It introduces STKI's model for IT management in 2008 which focuses on improved support, quality assurance, outsourcing, and leverage of web technologies.