The document discusses a framework called the CIO Support Services Framework (CSSF) that aims to strengthen the office of the CIO. The CSSF identifies six core components that support a CIO: enterprise architecture, capital planning and investment control, a project management office, customer relationship management, IT security, and business performance management. Together these six areas constitute a fully capable Office of the Chief Information Officer and allow the CIO to strategically direct IT operations rather than focus only on reactive firefighting.