1. The document discusses creating a centralized portal to help customers save time and money by providing cloud solutions, reference architectures, and advisory support. 2. Currently, resources are disorganized across emails, meetings, spreadsheets and customers want a single place for options and support from signing up through implementation. 3. The proposed solution is a connected portal that customers and internal teams can use to store problems, ideas, enhancements, access resources and automate requests to save effort and costs.

1. Feature Update
Kranthi Manchikanti

2. ?
Why, What, How?

3. Problem Statement
Advise and Provide cloud solutions that address customers
problems and concerns to save time and money
No single place to
look for options and
cannot keep up
pace with trends
and new
technologies
No advisory support or
best practices for our new
solutions. Cannot afford to
spend a lot of money on
Research and
Development
Resources are unorganized in the
form of bookmarks, excel sheets,
architecture diagrams for best
practices. In need of reference
architectures and other customer
references to borrow ideas from.

4. Product Lifecycle

6. Current State of Business
Account
Team
Solution
Architects
Cloud
Architects
Product
Managers
Product
Specialists
Implementation
Partners
Customers
Emails,
Meeting
s, Zoom

7. Discovery and User
Research
TAM CTO Systems Architect
To keep the
business organized,
it takes a lot of
effort and time to
get all parties
together.
I wish to see hand held
help from the moment we
sign up for the cloud
services.
I could save a lot of money
and spend on our
Research and
Development
Currently we a save lot of resources
in the form of bookmarks, excel
sheets, architecture diagrams for
best practices. We are in desperate
need of reference architectures and
other customer references where we
can borrow ideas from.

8. VALUE PROPOSITION

9. Validate

10. Press Release Product Requirement Document

12. MLP/beta
Next Iterations
• Common Platform
• Easily Accessible Network
• Store Problems/ideas/Enhancements
• Educating Customers
• Faster Requests to resources
• Automated Scheduling
• Chatbots
• Smart Suggestions

13. Project Plans

15. Architecture - Product Decisions
• New Portal vs Existing
• Which Resources to Promote more
• Improving Goals and finalizing directions
• Access to teams
• Promoting customers to share workload details
• How to connect support (or not)

16. Mockups

17. Connected Portal

19. Go to Market Strategy
• Sales Team advertising in the meetings
• On-boarding calls
• Solutions Architects promoting it as a way of communication
• Cloud Console
• Awareness Webinars with use-case discussions
• Customer Success Advertisements
• Conferences

21. Metrics
• Conversion Rate from the portal
• Engagement requests from the portal
• Page views
• Form submissions
• Consumption Improvements
• Cloud Usage details – Before and After
• Customer Satisfaction – From the customer, from the porta

22. Validating the Solution
• Increase in Sales
• Page views
• Better Conversion rate
• More Requests for help

24. Update Product Catalog
- Proactive demos
- Data security
- Monitoring services
- Re-platform options with savings
- Guided Learning
- How to reduce costs elsewhere? – AI powered
Suggestions