ObserveIT Webinar: Privileged Identity Management
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This document discusses Privilege Identity Management (PIM) at Asurion. It provides an overview of why Asurion deployed a PIM program to better manage privileged accounts and identities. Previously, privileged account information was tracked through methods like sticky notes, spreadsheets, and wikis, and accounts were not properly monitored or access controlled. The presentation outlines Asurion's past issues, current PIM practices like using a secure password vault and auditing, and future goals to further improve privileged identity governance.
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ObserveIT Webinar: Privileged Identity Management
- 2. 2Asurion_Confidential Asurion IAM Introduction of PIM Why PIM at Asurion The Past The Present The Future Agenda
- 3. 3Asurion_Confidential What is Identity and Access Management (IAM) at Asurion? Identity Management: The systems and processes of managing enterprise digital identities. This includes automated user and entitlement provisioning and management, as well as the oversight process around user rights and entitlements including automated attestation. Authentication Management: The systems and processes of managing authentication of both internal and external identities and resources. This includes processes to audit and report on such authentications. Directory Management: The systems and processes to store digital identities. This includes mainly LDAP stores and the strategy and schema of such stores. PKI Management: Public Key Infrastructure or PKI is a set of software, policies, and procedures needed to create, manage, distribute, use, store, and revoke digital certificates. Asurion IAM
- 4. 4Asurion_Confidential What is Privilege Identity Management (PIM)? Wikipedia: Privileged Identity Management (PIM) is a domain within Identity Management focused on the special requirements of powerful accounts within the IT infrastructure of an enterprise. It is frequently used as an Information Security and governance tool to help companies in meeting compliance regulations and to prevent internal data breaches through the use of privileged accounts. Managing the password of and who uses any account that has elevated rights on any system. Where the accounts are used Who has access to the account information Creation of the accounts Automated password rotations Auditing of what the accounts do. What is PIM?
- 5. 5Asurion_Confidential Why did Asurion deploy a PIM program? IAM Program started in April 2014 but did not focus on anything but bellybuttons Need to focus on Properly Managed Accounts: The account complies with our password policy The account is not used for anything other than intended purpose The account can only be used by those authorized to do so The account is monitored for compliance PIM and Asurion
- 6. 6Asurion_Confidential What Asurion looked like before PIM: AD contacts Sticky notes Excel spreadsheets Onboarding documentation Wiki and SharePoint Not updated always Everyone knew passwords Passwords never changed The Past
- 7. 7Asurion_Confidential What Asurion looks like today: Secure Password Vault Auditing of check in/out The Present
- 8. 8Asurion_Confidential Where is Asurion headed: Local Admin Accounts Appliance and HW Accounts Directory Service Accounts Programmatic Account Retrieval Session Management The Future
- 9. 9Asurion_Confidential What have we learned so far: Need to focus on PIM separately Scope, keep it simple Need to understand where accounts are used Organization is key Baby steps Potential to break everything Lessons Learned
- 10. Asurion_Confidential PRIVILEGE IDENTITY MANAGEMENT 08.27.15 Matt Chambers Principal, IAM matt.chambers@asurion.com Thank you.
- 11. WHO IS OBSERVEIT? HQ Boston, MA / R&D Tel Aviv, Israel Founded 2006 1,200+ Customers Worldwide $20M Invested by Bain Capital The Leading Provider Of User Activity Monitoring To Mitigate Insider Threats
- 12. INSIDER THREAT LANDSCAPE THIRD-PARTIES PRIVILEGED USERS EMPLOYEES
- 13. CHALLENGE WITH ADDRESSING INSIDER THREATS “It’s Hard to Distinguish Abuse from Legitimate Use” 3 out of 4 InfoSec professionals say 260,000+ members
- 14. INSIDER THREAT INTELLIGENCE WITH OBSERVEIT
- 15. INSIDER THREAT INTELLIGENCE WITH OBSERVEIT Collect DetectRespond • User Behavior Analytics • Activity Alerting • User Risk Scoring • Visual User Recording • Application Marking • User Activity Logs • Live Session Replay • Interact With Users • Shutdown Sessions UNDERSTAND FIELD-LEVEL APPLICATION USAGE DETECT DATA MISUSE AND APPLICATION ABUSE INVESTIGATE RISKY USER BEHAVIOR AND INTENT USERS
- 16. Audit and Compliance Employees ________________________ Data Extraction and Fraud Application Access, Call Centers, and Watchlists Third-parties ________________________ IP Theft and Service Availability Contractors, Remote Vendors, Outsourced IT Privileged Users ________________________ Access Abuse and Data Privacy Help Desk, DBAs, HPAs, SoD and Sys Admins COMPLETE COVERAGE WITH OBSERVEIT Audit Controls for PCI / PII / PHI Data, Monitoring Privileged and 3rd Party Access, Alerting for Access to Sensitive systems
- 17. PRIVILEGED USER INTELLIGENCE UNIX / LINUX Windows DBAs Network Help Desk Programmers WireShark PuTTY Toad RDPWinSCP Reg EditorCMD PowerShell DR JavaSSH Unauthorized Changes / Access, Abusing Privileges, Local / Service Accounts AD SQL PLUS
- 18. CUSTOMER EXAMPLES Monitoring Privileged Access PCI Monitoring internal privileged users with access to PCI systems Detect unauthorized configuration changes Meeting internal and external audit Monitoring Privileged Users for PCI/SOX Monitoring privileged users with access to over 60 PCI/SOX applications Real-time monitoring of unauthorized account creation and firewall changes Integrated with Lieberman Password Vault and Avatier identity provisioning
- 19. THANK YOU
Editor's Notes
- We have over invested in Firewalls, A/V, DLP…. And yet, we still only have half the picture, we don’t understand what it is our users are actually doing.
- And this is the challenge we have with Insider Threat – we don’t know what are users do with the access they have, and we Can’t distinguish between legitimate business use and abuse Crowd-based research in cooperation with the 260,000+ member Information Security Community
- With 6.0 we add Insider Threat Intelligence to our User Activity Monitoring Solution to Cover the full scope of insider threat.
- Let’s talk about Insider Threat Intelligence with ObserveIT and what makes us so special and different. First, we are focused, from the group up, on the USER – and Insider Threats are at their core a People Problem. This approach allows provides a clear picture of the risk users present and enable you to do something about it. Our Insider Threat Intelligence takes a 3-step approach to protecting companies against Insider Threats. We collect all user activity leveraging our agent technology and provide essentially screen scrapes all activity and index the textual information on the screen. This includes “Collecting” the information need to distinguish abuse from legitimate use via Visual Screen Recording Technology, and transcribe what’s taking place into User Activity Logs. Next, we have unique capabilities to detect risky insider activity with rule-based User Behavior Analytics, and Activity Alerting. Finally, we can take action and quickly respond to users putting your business at risk with Live Session Response and Session Shutdown.
- We apply our Insider Threat Intelligence across the full scope of Insider Threats: Employees, Privileged users and even trusted third-parties. When dealing with Employees most customers are concerned data extraction and fraudulent activity within core applications. The use case can range from monitoring call center employees to individuals on HR Watch-lists. With Privileged Users, we see customer looking to see if users are abusing their access or concerned about data leakage. It can range from Help Desk user to DBAs to enforcing Segregation of Duties. We also see a lot of customers looking to track all High Privilege Accounts like system admins on all their servers. Third-parties is a big one and where our roots tie back too. Most customers are monitoring third-parties to trust, but verify their work and make sure IP isn’t leaving with them or that they aren’t bring down any servers. We see customers monitoring Contractors, Remote Vendors to Completely Outsourced IT shops. Underpinning all of these groups is Audit and Compliance – whether it’s to satisfy Audit controls or map to a Security Framework.
- Exchange Admins!! Today we see a lot of customers handing out root privileges like after-dinner mints. And when it comes to Privileged user monitoring, customer are concerned with unauthorized changes or access, admins abusing their privileges or what users are doing with local accounts. Unauthorized Changes Entitlement changes Creation of Local Accounts Password resets Abusing Privileges Admin / “Root” logins Lateral Movement ‘rm’ ‘cp’ with ‘sudo’ Creating “backdoors” ‘leapfrog’ logins Unnecessary Access Unauthorized access Unsecure ‘shell’ Unapproved ‘setuid’
- “ObserveIT provides unparalleled visibility into what our privileged users are doing within our sensitive systems” – Michael Holder, Global Head of IAM