2. The figure expresses all aspects of a
process, it begins small, it becomes big
and because it is not an incident it
starts all over again.
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3. Quality is also a phenomenon that not
and should not be set and checked
ones, but be audited in a frequent
pattern. And it is obvious that a quality
check is a test of the functionality of a
process, so it is directly or should be
directly linked to one or more
processes.
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4. If you have a process, and you did your
quality check, then the outcome might
force you to make alterations to your
process because the process showed
during the quality check some flaws.
You can attack this as being an
incident, but most likely the flaws will
reoccure or manifest themselves in an
other matter.
This calls for a structural approach.
Welcome Change Management
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5. One cannot do without the other!
If you have or want to have a succesfull
process, you need a quality process
and to follow up on that a change
process, to keep your services
improving . With that you can
distinguish yourself from your
competitor.
So it becomes a living process,
constantly in a self-improving motion
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6. ï‚® Would you like to know more, or to have a
short discussion about this piece of
information ?
information@kss-pqc.nl
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