INTRODUCTION TO PROCESS QUALITY

1. By: RICHA SHARMA
ASSISTANT PROFESSOR
CIITM, JAIPUR

2.  A Quality Management Process is a set of
procedures that are followed to ensure that the
deliverables produced by a team are "fit for
purpose".
 The start of the Quality Management Process
involves setting quality targets, which are
agreed with the customer. A "Quality Assurance
Process" and "Quality Control Process" are then
undertaken, to measure and report the actual
quality of deliverables.
 As part of the Quality Management Process, any
quality issues are identified and resolved quickly.

3.  You should implement a Quality Management
Process any time that you want to improve the
quality of your work.
 Whether you are producing deliverables as part
of a project or operational team, an effective
quality management and quality assurance
process will be beneficial.
 By implementing this Quality Management
Process, you can ensure that your team's outputs
meet the expectations of your customer.

4.  This Quality Management Process will help
you to improve the quality of your team
deliverables.
 It also helps you to implement a Quality
Assurance Process, to boost confidence in
the quality of your outputs.
 By implementing quality management in your
organization, you can boost the quality of
your deliverables and achieve total success.

5.  Perform Quality Assurance
 Undertake Quality Control
 Initiate Quality Improvement
 Implement Quality Management

6.  Set Quality Targets to be met by your team
 Define how those quality targets will be
measured
 Take the actions needed to measure quality
 Identify quality issues and improvements
 Report on the overall level of quality
achieved

7.  Manage profitability and resources
 Manage and resolve risk
 Manage and maintain budgets, schedules,
and quality
 Capture data for process improvement
 To some degree, adhering to a process and
achiev

8. THANK YOU