This document discusses organizational behavior and job satisfaction. It addresses common negative emotions in the workplace like frustration, worry, anger, dislike, and disappointment. It provides tips for dealing with these emotions. The document also defines job satisfaction as how content an employee feels with their job. Several factors that influence job satisfaction are discussed, including environmental factors like communication, individual factors like personality and genetics, and psychological factors like psychological well-being.

1. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
BMNG 377
ORGANIZATIONAL BEHAVIOUR
By
K.Anandan

2. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
Emotions in the workplace
• Emotions are physiological, behavioral and
psychological episodes experienced towards
an object, person or event that create a state
of readiness.
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3. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
Common Negative Emotions at
Work
• Frustration/Irritation
– Frustration usually occurs when you feel stuck or
trapped, or unable to move forward in some way.
– some suggestions for dealing with frustration:
• Stop and evaluate
• Find something positive about the situation
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4. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
• Worry/Nervousness
– With all the fear and anxiety that comes with
increasing numbers of layoffs, it's no wonder that
many people worry about their jobs
– tips to deal with worrying
• Don't surround yourself with worry and anxiety
• Try deep-breathing exercises
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5. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
• Anger/Aggravation
– Out-of-control anger is perhaps the most
destructive emotion that people experience in the
workplace.
– It's also the emotion that most of us don't handle
very well.
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6. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
• Dislike
– We've probably all had to work with someone we
don't like.
– But it's important to be professional, no matter
what.
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7. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
• Disappointment/Unhappiness
– the emotions you might feel at work, these are
the most likely to impact your productivity.
– some proactive steps you can take to cope with
disappointment and unhappiness:
• Look at your mindset
• Adjust your goal
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8. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
Job Satisfication
• Job satisfication which is probabaly the most
studied attitude in organization behavior,
represents a persons evaluation of his or her
job and work context.
• job satisfaction is simply how content an
individual is with his or her job
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9. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
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10. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
Factors that influence job
satisfaction
• Environmental factors
– Communication overload and communication
under load
– Superior-subordinate communication
• Individual factors
• Emotion-Mood and emotions form the affective element
of job satisfaction.
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11. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
• Genetics
– It has been well documented that genetics influence a variety of
individual differences
• Personality
– research suggests an association between personality and job
satisfaction.
– Specifically, this research describes the role of negative affectivity
and positive affectivity.
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12. Subject Name Code : BMNG 377 Credit Hours : 42
ORGANIZATIONAL BEHAVIOUR
• Psychological factors
– Psychological well-being (PWB) is defined as “the
overall effectiveness of an individual’s
psychological functioning” as related to primary
facets of one’s life: work, family, community, etc
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