The document provides an agenda for an industry analyst briefing held by Nuance and its partners. It introduces the presenters and provides an overview of the agenda including presentations on Nuance's latest updates, Canon's expansion from print to productivity, document solutions for office workers, and technologies to watch. Statistics are given on Nuance's customer reach and growth. An update is provided on Nuance's document imaging division and the integration of eCopy. The benefits of the Nuance-eCopy combination are outlined.

1. Industry Analyst Briefing
February 18, 2010
1

2. Introducing …
• Brian Gertler, LDI VP of Marketing
• Jerry Blaine, LDI CEO, President and Founder
• Gregory Ryan, CUSA Dir. Alliance & Services
• Dennis Amorosano, CUSA Sr. Dir. Solutions Marketing
• Robert Weideman, Nuance SVP and General Manager
• Chris Strammiello, Nuance VP of Mkt. & Product Strategy
• Allan Stratton, Nuance Dir. of OEM Integration
• Ellen Bzomowski, Nuance Global Account Manager
• Jan Daley-Austin, AR Advisors, Executive Director
• Larry Vogel, AR Advisors, Executive Director
2

3. Industry Analyst Briefing Agenda
Thursday, February 18th
9:00 am Registration & Continental Breakfast
10:00 am Welcome & Introductions Bill Brikiatis
» Review Agenda
10:10 am Nuance Presentation Robert Weideman
» Winter 2010 Update
10:40 am Canon Presentation Dennis Amorosano
» Expanding from Print to Productivity
11:10 am Nuance Presentation Robert Weideman
» Document Solutions for the Office Worker
11:40 am Lunch
12:00 pm Luncheon Presentation:
LDI Color ToolBox Welcome Jerry Blaine
3

4. Industry Analyst Briefing Agenda
Thursday, February 18th
1:00 pm Nuance Technology Leadership Chris Strammiello
» Technologies to Watch Allan Stratton
2:30 pm Meeting Wrap-up Robert Weideman
2:45 pm Meeting Ends
4

5. Nuance Document Imaging Division
Winter 2010 Analyst Briefing
Robert Weideman
General Manager and Senior Vice President
5 February 2010

6. Mobile Solutions in Over 4,000 Healthcare
3 billion Phones, Cars & Institutions
Navigation Systems
Over 21M
More than 8 billion Registered Desktop
Customer Care Users & 100,000
Interactions MFP Solutions
Annually
6

7. Mobile Devices
• T9 Predictive text messaging input
• Voice name and number dialing
• Song selection, feature access
• Dictation
• Search web, Web navigation
• TTS: caller ID, messaging, screen reader
7

8. Automotive Solutions
• Main applications
– Voice dialing
– Control: climate, stereo,
MP3
– Destination entry,
directions
8

9. Healthcare Solutions
Automated transcription processing and workflow, nearly 50% cloud-based
Patient data for EMR and specialties
9

10. Nuance By the Numbers
Rapidly Growing and Profitable
• Nuance Communications (In $Millions)
– Global company with over
1000
6,000 employees 868.5
– NASDAQ: NUAN
602
• Leadership 388.6
232.4
– World leader in Document Imaging 135.4 177.7
62.7 106.6
Applications
• Leading OCR SDK, Desktop & 2001 2002 2003 2004 2005 2006 2007 2008 2009
MFP Solutions
– World leader in Speech Solutions
• Network Speech
• Embedded Speech
• Dictation and Transcription
Share Estimates from PC Data, Strategy Partners, Primary Research
10

11. 1Q 2010 Nuance Document Imaging Division
• Nuance Document Imaging Division
– 1Q non-GAAP revenue $35.8 million, up 111%
– Nuance achieved key first quarter design wins with Caixa, Canon, Corel,
IKON, and Visioneer
• eCopy Integration On Track with a Solid 1Q
– Strong results, especially with Canon solutions and partnership worldwide
– Best revenue quarter in a year and best shipping/sell-through quarter in a
year
– Best PaperWorks Desktop quarter in history
– Sales, technical support, R&D, marketing organizations integrated
– New point releases delivered
• PaperWorks – Up to 50% OCR accuracy improvement and more
robust PDF support
• ShareScan – Up to 50% OCR accuracy improvement for searchable
PDF, added “Convert to Word/Excel” Features
11

12. Nuance + eCopy = Winning Combination
• Increasing the Solution Value of MFP Scanning
– Scanning still not mainstream – productivity and cost savings benefits are not yet universal
– Nuance and eCopy will turbo-charge MFP industry by filling gaps to deliver universal benefit
via MFP solutions
• Combines Best of the Best
– Puts most accurate core technology, superior ease-of-use and user experience, best desktop
and server, and most connectors under one solution partner
• Unrivaled Resources for MFP Channel Partners
– Largest dedicated team for MFP OEM and channels for solutions sales, pre/post sales support,
professional services and customer service – North America, EMEA and Asia!
• Expanded Reach for Desktop Solutions
– Adds valuable Nuance PDF Converter Professional, OmniPage and PaperPort desktop
products to enhance the solution offerings for MFP OEM and channels
12

13. Nuance - Global Reach 6,000 Strong
PAN-EUROPEAN
NORTH AMERICA
ASIA-PACIFIC
500 + Imaging
Software Professionals
in 12 Countries
13

14. The #1 Partner Program
• Industry's most extensive program for connecting MFPs to
business applications and workflows
• ShareScan and ShareScan SDK enhanced to support
Document Imaging Services
• SDKs available for both MFP-based and desktop
applications
• NEW - OmniPage SDK #1 OCR/Scanning Toolkit
– Includes PDF, LFR Forms & TTS SDK
14

15. eCopy Professional Services
• Incubator and Back-up
– Customization Scoping
• Functional Design
• Cost Estimates
• Statements of Work
– Custom Development Business
• Connectors Problem
• Workflows
• Database integration
– Enhanced Value
• Document Services Results
• ID Services
15

16. Nuance Professional Services
Requirements
• Requirements Specifications Document
• Weekly Status Reports (Project Duration)
• High Level Call Flows
• Updated Project Plan (Each Phase)
• Persona Requirements Document
Design • Sample Dialog Document
• Data Interface Design • Persona Design Document
• Systems Architecture • Skeletal UI and Full UI
• Test Plan Document • Codeless Prototyping
Implementation • Test Data Request Document
• Code • Test Cases
• Usability Study Report
Testing
• QA Builds
• QA Testing Results
• Installation Guide & Release Notes
Typical Project Team Deployment
• Production Build
• Account Manager • QA Lead • Deployment Guide
• Project Manager • QA Testers
• Vertical SME • Developers Optimization
• UI Lead (Designer) • Speech Engineer (Tuning) • Call Detail Record
• Technical Lead (Architect) • Build Manager • Tuning Reports
• Post Tuning Analysis
• Customer Approved
Changes
16

17. Unique Partnerships
• Microsoft Gold Certified
Partnership Level
– Nuance on Windows 7, Office 2010
and SharePoint Design Review
Group
• Microsoft Joint Development
– MODI
– Office 2007 XML Formats Nuance and Microsoft Collaborate to Bring PDF to Word
Conversion Capabilities to Millions of Microsoft Office
– PDF to OmniForm System Users
– PDF for Office
Microsoft Develops Office 2007 XML Export Connectors
• Unmatched SharePoint for Nuance Products
Connectivity Microsoft Licenses OmniPage OCR for Office and
SharePoint
– Microsoft Porting Lab and
Resources Nuance First to Support Vista and Windows 7 with
Desktop PDF
– SharePoint 2-Way connectivity for
Server and Desktop
17

18. Unique Nuance Position – Everything Under One Roof
Core Technologies Desktop Applications ISV Penetration MFP Platform
OmniPage SDK
-OCR, IMR, OMR
- LFR, Barcode
- PDF/MRC, PDF Normal
- Conversion, XPS
- SET
eCopy SDK
- Connectors
- Document Services
- MFP GUI
- <Speech/TTS>
Store/Search
NLP SDK
- Unstructured
- Document Classification
- Healthcare Records
Speech/TTS SDK’s
Predictive Text SDK’s
18

19. eCopy MFP Solutions Portfolio from Nuance
eCopy ScanStation eCopy ShareScan eCopy PaperWorks
for Scanners & MFP Embedded MFP Desktop
• eCopy ShareScan Suite
– Enables document scanning and workflow from the built-in touch screens on multifuntion printers (MFP)
• eCopy ScanStation
– Complete scanning station that is added to network scanning devices that lack touch-screen capabilities
• eCopy PaperWorks Desktop
– Robust electronic paper desktop application for document assembly and document workflow to enterprise
applications
19

20. Ready for Acceleration
• Nuance has the scale and leverage needed to support
global MFP solutions
• eCopy succeeded in establishing a leading position
• Nuance acquired eCopy at an opportune time
– MFP’s are ready for document automation solutions
– Enterprises are ready for document automation solutions
– Nuance is uniquely tooled and able to drive document automation
solutions with our MFP partners
20

21. Canon-Nuance Partnership for Success
Dennis Amorosano
Canon USA
Senior Director
Solutions Marketing & Business Support
February 2010
21

22. Expanding from Print to Productivity
[Thinking Beyond Scan to Email]
Dennis Amorosano
Sr. Director
Solutions Marketing & Business Support
Production Systems Divisions

23. Information Tasks: Time Spent in Enterprise per worker
Avg, hour per
Cost of Information Tasks worker per week
13
1 Year +
8.8
1,000 Employees =
$6M Loss
8.1 due to cost of
Information Tasks
6.4
6.2
Knowledge workers
6.0 spend a lot of time
communicating/
5.2
collaborating
Information with
team or customer
4.4 using PC network
rather than thinking or
4.0 making
their business decisions.
3.7
Source: IDC. Hidden Costs of Information Work: A Progress Report. May, 2009. Doc # 217936

24. A Long-Term Partnership
* * *
1996 2000 2003 2004 2005 2007 2008
USA Europe Japan Singapore India South
Canada Hong Kong Canon America
Electronics Malaysia
Australia Indonesia
24 eCopy Confidential 2/19/2010

25. A Valued Relationship
• Nuance is #1 selling software product worldwide for Canon
• Premier capture combination for businesses looking to move
beyond scan to email and optimize repeatable business processes
• 100,000+ Nuance / Canon customer installations
• Strong working relationship with all Canon entities worldwide
• Pioneered software and services sources of revenue for Canon’s
distribution channels
• Educated channel on scanning and solution selling
• Recognized by analysts as the ‘BEST’ partnership in the industry
• Continue to establish “Best Practices” in distributed scanning and
document workflow

26. Canon & eCopy Customers
North America

27. Canon & eCopy Customers
Europe

28. Products
• Broadest external and embedded scanning
solution across MFPs and scanners
• Rapid end-user adoption, due to ease-of-use
• Broadest library of applications connectivity
• Award winning combination
• Established the defacto standard for MFP
based document distribution

29. Robust Compatible Product Line
29

30. Scanning’s Historical Use Case
30

31. What is the Future of Scanning?
Canon and Nuance are ahead of the curve
Personalization
and
Business Process
Automation
Security
and Next Generation
Connectors
eMail Second Generation
Scan to File
First Generation

32. The Value of Personalization
I need to import medical supplier
Medical
invoices that were sent via fax or
Supplier
by mailInvoice our system to submit
into
payment. Insurance
Forms
Server
CertainPatient
information such as
Admit
vendor name or invoice number
need to be searchable upon
import.
How can I do this?
Benefits
• Increased Accuracy and Payment Timeliness
• Convert Paper-based documents into useful information
• Streamline account payable process
• Instant access to information for collaboration
• Improved search and retrieval of documents

33. Enhancing Capture at the Desktop
Annotate, Merge,
Capture & Route Process & Store
Index & Integrate
• Complementary desktop application for scanning hardware
• Enables users to work with scanned output prior to or after storage
within a back-end system
• Allows “2-way” document entry (with indexing) into elite back-end
systems via eCopy solutions

34. Personalization for any Industry
General Healthcar Financial Education Legal Manu-
Business e/ Medical Services facturing
Invoice Patient New Enrollment Case Engineering
Processing Admittance Customer Applications Management Change
Sign Up Orders
Expense Patient Mortgage Financial Aid Client Project
Report Records Processing Packages Records Collaboration
Processing Management Management
Resume Insurance Loan Student Contract Supplier
Management Payment Processing Records Management Management
Processing Management
…. And more ….

35. Nuance Connectors
• Native integration
between ShareScan
and back-end
applications
• Scan and send paper
documents to business
applications in one step
• Authenticate users to
create audit trails and
customized views
based on credentials
• Configure to meet
business needs
35

36. Nuance Services
Database, Network
Workflow, Storage
• Services modify, enhance or or Enterprise E-Mail
Application or Fax
classify a document image
– OCR, file naming, file type,
encryption, activity tracking,
Bates Stamping, etc.
– Document accounting
codes
CONNECTOR
for cost recovery
• Define services based on
specific document workflow(s)
• Deliver automated workflow
processes – personalized to Services
the end user and organization
36

37. Re-defining the Value of Scanning
Standard Services Advanced Services
• Scan to E-mail • Personalized Device
Access
• Scan to Folder • Simplified Single
• Scan to Desktop Click Operation
• Scan to • Advanced Image
Processing at the
Repository Device
• Document Type
Drive Workflows
• Improved Employee
Effectiveness

38. Driving a New Standard
Personalized Access Upstream Image Processing
Simplified Workflow Knowledge Worker Effectiveness

39. THANK YOU

40. The Network MFP 2010:
Document Solutions for Every Office, Every Office Worker
February 2010
40

41. Today - Document Distribution #1 Rationale
Enterprise environment
Accounting Dept
Front-office
Scanning
HR Dept
Ad-hoc
Scanning
Production
Scanning
Legal Dept
•Secure Distribution/Audit
•Scan to Desktop
•Scan to Repository
41

42. Today - Department Workflow Solutions
Small business environment
Front-office
Scanning
Sales Dept
Accounting Dept
•Specialty workflows
•Custom Forms Processing
•Custom Connectors
42

43. What has Limited “eCopy”-type Solutions?
Specialty Batch
Niche Centralized
PRODUCTION
Capture
BUSINESS PROCESSING Measureable ROI
(Invoice, Data, Classification)
Ad-Hoc
Capture
Personal, Ad-hoc
Every Office Distributed
Worker
43

44. eCopy as the MFP Solution Platform
Specialty Batch
Niche Centralized
PRODUCTION
Capture
BUSINESS PROCESSING Measureable ROI
(Invoice, Data, Classification)
Office
Ad-Hoc
Capture
Productivity Personal, Ad-hoc
Every Office Distributed
Worker
44

45. 1) Document Distribution Drives Platform Deployment
Enterprise environment
Accounting Dept
Front-office
Scanning
HR Dept
Ad-hoc
Scanning
Production
Scanning
Legal Dept
•Secure Distribution/Audit
•Convert to Word, Excel
•Scan to Desktop
•Scan to Repository
45

46. 2) Document Services Drives Department Productivity
Enterprise environment
Accounting Dept
Front-office
Scanning
HR Dept
Ad-hoc
Scanning
Production
Scanning
•Repeatable Legal Dept
•Profitable
•Low TCO •Turnkey Document Services
•Rapid Forms Solution Development
•eCopy as the platform for all ISV’s
•Backed by training, Pro Services
46

47. 3) Platform Connects Front Office to Enterprise/Cloud
Enterprise environment
Cloud
Services
Accounting Dept
Front-office
Scanning
HR Dept
Ad-hoc
Scanning
Enterprise
Applications
Legal Dept
47

48. MFPs Are Ready for Document Processing
• Open Touch-screen and Server Architectures
– Most offer base set of APIs to manually access device functionality
• Image acquisition
• Interface control
• Device control
–New device hardware “Ready”
• Significantly more processing capabilities
– e.g., Canon IR Advance
• Larger touch screens
• Connectivity to “anything” on network
48
October 2008 48

49. eCopy ShareScan – The MFP Solution Platform
Dealer Services
Professional Services
eCopy
eCopy eCopy eCopy 3rd Party
Solution
Solution Solution Solution eCopy
Pack for
Pack for Pack for Pack for Solution
Hospital
Invoices Receipts Legal Packs
eCopy Administrator
Admissions
eCopy Document 3rd Party
Services SDK Document Services
eCopy Connector Services & SDK
eCopy Document Conversion Services
eCopy Document Distribution
49

50. Document Services
February 2010
50

51. The Network MFP 2010:
Document Solutions for Every Office, Every Office Worker
February 2010
51

52. eCopy ShareScan MFP Scanning Platform
DESKTOP
DISTRIBUTED DISTRIBUTION
FRONT-OFFICE
SCANNING
eCopy
ShareScan®
Unique Connectivity to
Desktop Workflow
Document Assembly
Document Conversion
PDF Collaboration
Desktop>>ECM>>WFlow
52

53. eCopy ShareScan MFP Scanning Platform
Document Management
DESKTOP
DISTRIBUTED DISTRIBUTION
FRONT-OFFICE
SCANNING
Cost Recovery
eCopy
ShareScan® E-Mail
Fax Server
Information Management
BUSINESS
ENTERPRISE
CONNECTIVITY
53

54. eCopy ShareScan MFP Scanning Platform
DESKTOP Document Services
DISTRIBUTED DISTRIBUTION SDK
Plug-In
FRONT-OFFICE
SCANNING
AUTOMATIC
eCopy DOCUMENT PROCESSING
ShareScan®
BUSINESS
ENTERPRISE
CONNECTIVITY
54

55. eCopy ShareScan – The MFP Scanning Platform
Document Services
SDK
Plug-In
Document Management
eCopy
ShareScan®
Cost Recovery
E-Mail
Fax Server
Information Management
55

56. MFP Document Solutions for Every Office Worker
• MFP Devices (i.e. Canon IR Advance) have set the stage
for enterprise document automation solutions
• eCopy Document Services will accelerate department and
enterprise adoption
– Today – Conversion Services included; OmniPage SDK
LFR/Forms
– Next 6 months – Semi-structured, Healthcare, Legal, Invoices
• Nuance is uniquely positioned to establish “The MFP
Solution Platform”
– Leading core technology, desktop and eCopy solution
– Global reach, broad ISV and hardware partnerships
– A solution, partner and customer portfolio that transforms “Ad-Hoc
Capture” into high-value document automation solutions
56

57. THANK YOU!
57

58. 58

59. WELCOME
Nuance and Analysts
Jerry Blaine
CEO & Founder
JBlaine@myLDI.com

60. 2010
LDI’s 10 Year
Anniversary
of Unparalleled Growth
In The Digital Office
Technology Industry

61. HOW LDI COMPETES
IN A DOWN ECONOMY
Concentration On LDI Core Strengths
• Efficient, Accessible Management
and Sales Structure
• LDI’s Independent Status
• Integration of Technology
• Color Graphic Expertise
Incorporating Print Production and
Variable Data Applications
• National Fleet Management
Programs
• Managed Print Services Platform
Including eEco Audit Team To
Promote Green & Sustainability

62. WHAT LIES IN THE
FUTURE FOR LDI
• Continuing Investment in the People
and the Strategies That Have Given
LDI Double-Digit Growth For 9 Out
of the Last 10 Years
• Continued Participation with the
Strategic Manufacturer and
Technology Partners that Provide
the Digital Office Technologies
Greatest Innovation

63. Technologies to Watch
Chris Strammiello
Vice President, Marketing & Product Strategy
February 2010
63

64. eCopy ShareScan – The MFP Solution Platform
eCopy
eCopy eCopy eCopy 3rd Party
Solution
Solution Solution Solution eCopy
Pack for
Pack for Pack for Pack for Solution
Hospital
Invoices Receipts Legal Packs
Admissions
eCopy Document 3rd Party
eCopy Administrator
Services SDK Document Services
eCopy Connector Services & SDK
eCopy Document Conversion Services
eCopy Document Distribution
64

65. Driving Information in New & Exciting Ways
Document Services
• Forms processing and automation
• Paper search
• Search, highlight, print
• Scan to eBooks
Improved Experiences
• “OnStar” for your MFP
• Text to speech
• Predictive input
• Sign at the device
65

66. Document Service – Automated Forms Processing
• Rapid deployment of • 50%-80% time
automated data savings; fast ROI
capture • Automatic searchable
• Turn-key processing PDF archive
for invoices and • Connects to Intuit,
freeform recognition SAP, Oracle
66

67. New York City Housing Authority —
Forms Processing for the Office Worker
ORACLE
SIEBEL
Submit Paper OCR
Change Form
John Smith ?
Tenant #123 Tenant #123
DATA
AVAILABLE
TO HQ IN
REAL-TIME
Number of Update
Dependents
67

68. Document Service - Search & “Destroy”
Automated redaction or highlighting
Select Enter Scans Highlighted or
Destination Text String Document Redacted PDF
APPLICATIONS:
Avoid reading the entire document.
Just read what’s pertinent. Find and redact a name.
68

69. Document Service -- Search, Highlight, Print
Search & Browse Enter Finds Select Prints
Print Button Repository Location Text String Documents Documents Highlighted
• Search & print button • Finds documents that match
• Browse to repository location – • Select documents or sections for print
SharePoint, DMS, etc. • Prints documents with highlighted
• Type in text string text string
69

70. Document service – eBooks
• Amazon Kindle, Apple iPad, Sony Reader, Barns & Noble Nook, etc.
• Extending these devices for business documents
• Already can read PDF, but it’s really difficult
• Converted to native format for a better reading experience
• Transformed to audio through nuance text to speech
MFP to eBook
70

71. Document Services – Cloud Gateway
• Connect MFP to point solutions or complete SaaS apps
• Nuance Cloud Services and all 3rd party cloud services
MFP Cloud
71

72. PDF Reader Conversion Server
1 With PDF file open in Reader select the
1 View as Word option. Your file will be
securely uploaded to NuancePDF.com,
the document conversion server.
2 Select the type of file you want your PDF
converted to. Choose from Word, Excel,
RTF and WordPerfect.
3 Enter the email address for delivery. Click
Go. Your converted file will be delivered to
the address provided.
Nuance PDF Reader
After clicking
2 3 “Go” the user will
be presented a
Thank you page
with Upgrade offer
for Pro
Nuance Document Conversion Server (DCS) 72

73. Improving MFP User Experience
February 2010
73

74. Speech – Authentication, Command & Control
“Maria Dengrine…”
“e-mail to …”
• Voiceprint “Place…”
“Highlight…”
“For e-mail press…”
“Load button”
Authentication
– Identify yourself to the 0123456790
network 0123456790
– Multiple authentication 0123456790
inputs improve security
– Reduce data entry when
replacing typing
• Voice command &
control
– Select a connector
– Select meta data
74

75. Speech – Engagement & Distribution
Instructions Audiobook
• User Experience
– Accessibility
– Instructions step by step,
keeping the control panel
– “Onstar for the MFP”
• Drives down service
costs
• Scan to Audiobook
– Automates the podcast
– Extends document
distribution and
consumption
75

76. Innovative Solutions at the Key Press Level
SMART KEYPAD: Accelerated Navigation
With just a few key presses or screen touches users can…
…Input words (e-mail messages, cover pages, keywords)
…Find things fast (settings, contacts, email addresses)
…Launch applications (e-mail client, fax application, scanner…)
76

77. 77