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Not your father's wiki lavacon
- 1. Not Your Father’s (Buick) Wiki Cruising with DocOps Robert Kennedy
- 2. About Robert Kennedy Author and content manager for over 25 years Transformed content management, processes, and the role of content producers STC and KM World presenter Member of the CA Council for Technical Excellence
- 3. $4.5 billion in annual revenue 13,000 employees in 45 countries 260 employees in Information Services
- 4. 4 © 2014 CA. ALL RIGHTS RESERVED. Today's Buick Campaign
- 5. 5 © 2014 CA. ALL RIGHTS RESERVED. wiki.ca.com
- 6. 6 © 2014 CA. ALL RIGHTS RESERVED. Welcome to the application economy where there’s an app for everything
- 7. 7 © 2014 CA. ALL RIGHTS RESERVED. Dev Ops Build apps Deploy apps
- 8. 8 © 2014 CA. ALL RIGHTS RESERVED. DevOps Build and deploy apps
- 9. 9 © 2014 CA. ALL RIGHTS RESERVED. Communication, collaboration, and integration between Dev and IT Speeds development and deployment of reliable and secure apps DevOps
- 10. Can your content delivery model keep pace with an agile business?
- 11. 11 © 2014 CA. ALL RIGHTS RESERVED. TODAY’S BUICK ABS Navigation Bluetooth Bose sound system Power steering 5-star crash rating DocOps PLATFORM Collaborative authoring and review Real-time publishing Automated translation Responsive mobile design Real-time customer feedback Dashboards to drive actions
- 12. DocOps is the kick-ass cousin of DevOps
- 13. 13 © 2014 CA. ALL RIGHTS RESERVED. DocOps Content Supply Chain Speeds Content Delivery at CA Technologies Collaborative Authoring Automated Translation Communities Support Flipboard Marketing Videos Education Monitoring Services, Support, Sales, R&D, Ed AnalyticsSecurity Cloud On Premise Collaboration Agility Continuous Search Outputs Automation Analytics Integration
- 14. Continuously improve DocOps with metrics
- 15. 15 © 2014 CA. ALL RIGHTS RESERVED. Google Analytics Bounce rate: Are customers sticking around? Localization: Are we spending money in the right geos?
- 16. 16 © 2014 CA. ALL RIGHTS RESERVED. NPS Would customers recommend the content? Is it trending up or down?
- 17. 17 © 2014 CA. ALL RIGHTS RESERVED. Likes, Dislikes, Comments What do customers think about the content? Close the feedback loop Improve self-service and prevent support calls
- 18. 18 © 2014 CA. ALL RIGHTS RESERVED. Make Your Move to DocOps Identify and evaluate processes and collaborators Get executive-level support Research platforms Develop prototype Get UI and programming help Create sales kits and communications (over and over) Be transparent
- 19. 19 © 2014 CA. ALL RIGHTS RESERVED. DocOps Under the Hood THE FUNDAMENTALS FEEDBACK LOOP Platform Atlassian Confluence VoC Dashboard: Version Management Scroll Versions AppFusions Google Analytics Delivery Scroll PDF, Scroll ePub Atlassian Confluence Likes Quality of English Scroll Acrolinx Marketo Graphics Gliffy LinkedIn Security AppFusions SAML, CA SiteMinder Jive Translation AppFusions /Lingotek
- 20. Ask anything Yes, I have a question.
- 22. Director Information Services Robert.Kennedy@ca.com Robert Kennedy Business, rewritten by software™
Editor's Notes
- We have a foundation for succeeding in the new application economy. A world where whatever you dream up you can express in software. A world where business is being rewritten by software.
- Customers interact with business through software Apps are the face of your company Every business is in the software business DevOps should be your new practice Merging of Development and Operations Writing, testing, packaging on a daily basis in a highly automated and collaborative way New development methodologies, such as Agile Technology moving to DevOps, not the content DevOps + DocOps = Business Agility
- So let’s look at what’s driving the speed of business. In a typical environment, development builds applications and IT, or Operations, deploys them. The two groups are very separate from each other.
- With DevOps, Development and IT to work together to deploy apps.
- DevOps emphasizes communication, collaboration, and integration between Development and IT When used with an Agile development process, a DevOps approach can support several deployments of a application in a single day And the software is reliable and secure