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Nonverbal communication
The document discusses the significance of nonverbal communication, including aspects such as body language, gestures, facial expressions, and proxemics, which can convey emotions and messages more reliably than words. It highlights the influence of physical appearance and distance on perception and communication dynamics, as well as cultural variations in interpreting nonverbal cues. Additionally, the document underscores the complexity of nonverbal interactions and the importance of consistency between verbal and nonverbal communication.
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Nonverbal communication
- 2. Introduction You arealways communicating non verbally You have no choice We cannot but communicate nonverbally Communication is authentic when there is a match between verbal and non verbal part Non verbal communication is perceived as more reliable
- 3. Modes of NonVerbal Communication Kinesics –Body language Tactility- Touch Proxemics – Distance Gestures Para linguistics
- 4. Appearance Semi fixedcues – Hair Style – Facial Hair Dress – Appropriate – Neat – Dark Colors – Different meanings for colour
- 5. Appearance contd.. Bodyshape and size – Endomorphous – Fat : Good natured, agreeable, Talkative – Ectomorphous – Skinny : Tense, Nervous, Quiet – Mesomorphous: Muscular, Self reliant, Adventurous
- 6. Appearance contd.. Height –Tall people : Credible, Compentent, Responsible, Trustworthy – Short people : Manipulative The inferences may not be correct. Gender Age Attractiveness Skin Color
- 7. Head nods Yesor No Request Acceptance Rejection
- 8. Facial expressions Communicatefeelings like happiness, anger, sadness etc Momentary clues : eg frown, smile, raised eyebrow. – Forehead – Eyebrows – Nostrils – Mouth – Eye contact Similar facial expressions are used across the globe
- 9. Eye Contact Recognizinga person Showing interest Paying attention It is related to listening
- 10. Gestures Use ofhands and legs They clarify messages People talk with their hands eg Deaf people
- 11.
- 12. Gestures Illustrators :Reinforce verbal messages – E.g.. – Pointers – Pictographs (sizes) – Spatial gestures – Kinetographs – reenacting action
- 13. Gestures Regulators – Verticalextended hand ( I haven’t finished) – Several open hand motion ( Keep talking) Adaptors : They tell about the speaker e.g.. shivering legs. Nervous person Affect displayers : When you are excited Emblems : OK, Thumps down, Thumps up, V sign (Each society has its own series of emblems. Liars talk less and gesture less
- 14. Postures Postures cantransmit innermost feelings. (standing , sitting) Hands rapped around the body Angle : Straight or side Each posture, each movement, each gaze - is a message sent from within. Try and figure out - what is the meaning of each posture?
- 15. Distance We jealouslyguard our space. Intimate Zone : – Less than 18” from tip of the nose – Reserved for intimate expressions – Perceived as rude Personal Zone: 1 ½ - 2 ½ ‘ – Reserved for good friends and loved ones Social Zone : 3’- 4 ½’ Public Zone : Beyond 5’ Space influences what we talk Distance differs across cultures
- 16. Para linguistics Howwe speak? Conveys emotions – Pitch – Volume – Speed – Control – Dysfluencies and vocal segregates Screaming – Anger Whispering – Confidentiality Moaning – Distress Liars talk loudly than normal people
- 17. Touch Contributes toemotional and Psychological well being Who can touch whom? Contact and non contact societies – Consoling – Expressing intimate feelings – Fright or anger or aggression
- 18. Time The timeof day determines the way you interpret messages Ringing phone at midnight People constantly late : Rude Time is money in some societies Some societies have flexible notions of time
- 19. Deciphering nonverbal clues is difficult Have I read more into a persons behavior than is actually there? Have I checked out my interpretation with others? Do my nonverbal clues complement my verbal messages?