Nonverbal communication
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Non verbal communication deals with how to communicate aspect rather than what to communicate. The effectiveness of communication in the interpersonal context dependence much on non verbal cues. This presentation deals with several aspects of non verbal cues to the communication
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Nonverbal communication
- 2. Introduction You are always communicating non verbally You have no choice We cannot but communicate nonverbally Communication is authentic when there is a match between verbal and non verbal part Non verbal communication is perceived as more reliable
- 3. Modes of Non Verbal Communication Kinesics –Body language Tactility- Touch Proxemics – Distance Gestures Para linguistics
- 4. Appearance Semi fixed cues – Hair Style – Facial Hair Dress – Appropriate – Neat – Dark Colors – Different meanings for colour
- 5. Appearance contd.. Body shape and size – Endomorphous – Fat : Good natured, agreeable, Talkative – Ectomorphous – Skinny : Tense, Nervous, Quiet – Mesomorphous: Muscular, Self reliant, Adventurous
- 6. Appearance contd.. Height – Tall people : Credible, Compentent, Responsible, Trustworthy – Short people : Manipulative The inferences may not be correct. Gender Age Attractiveness Skin Color
- 7. Head nods Yes or No Request Acceptance Rejection
- 8. Facial expressions Communicate feelings like happiness, anger, sadness etc Momentary clues : eg frown, smile, raised eyebrow. – Forehead – Eyebrows – Nostrils – Mouth – Eye contact Similar facial expressions are used across the globe
- 9. Eye Contact Recognizing a person Showing interest Paying attention It is related to listening
- 10. Gestures Use of hands and legs They clarify messages People talk with their hands eg Deaf people
- 11. Gestures contd..
- 12. Gestures Illustrators : Reinforce verbal messages – E.g.. – Pointers – Pictographs (sizes) – Spatial gestures – Kinetographs – reenacting action
- 13. Gestures Regulators – Vertical extended hand ( I haven’t finished) – Several open hand motion ( Keep talking) Adaptors : They tell about the speaker e.g.. shivering legs. Nervous person Affect displayers : When you are excited Emblems : OK, Thumps down, Thumps up, V sign (Each society has its own series of emblems. Liars talk less and gesture less
- 14. Postures Postures can transmit innermost feelings. (standing , sitting) Hands rapped around the body Angle : Straight or side Each posture, each movement, each gaze - is a message sent from within. Try and figure out - what is the meaning of each posture?
- 15. Distance We jealously guard our space. Intimate Zone : – Less than 18” from tip of the nose – Reserved for intimate expressions – Perceived as rude Personal Zone: 1 ½ - 2 ½ ‘ – Reserved for good friends and loved ones Social Zone : 3’- 4 ½’ Public Zone : Beyond 5’ Space influences what we talk Distance differs across cultures
- 16. Para linguistics How we speak? Conveys emotions – Pitch – Volume – Speed – Control – Dysfluencies and vocal segregates Screaming – Anger Whispering – Confidentiality Moaning – Distress Liars talk loudly than normal people
- 17. Touch Contributes to emotional and Psychological well being Who can touch whom? Contact and non contact societies – Consoling – Expressing intimate feelings – Fright or anger or aggression
- 18. Time The time of day determines the way you interpret messages Ringing phone at midnight People constantly late : Rude Time is money in some societies Some societies have flexible notions of time
- 19. Deciphering non verbal clues is difficult Have I read more into a persons behavior than is actually there? Have I checked out my interpretation with others? Do my nonverbal clues complement my verbal messages?