Nomthandazo Mfene has over 10 years of experience in customer service, debt collection, and team management. She is currently the Team Manager at Capcorp Consulting/VodacomSC, where she manages team performance and analyzes campaigns. Previously, she worked as a Call Centre Agent and Team Leader at VVM, where she managed agents and provided collection statistics. She also has experience as a Personal Assistant at KML Attorney and as a Cashier at BP Garage. Mfene has skills in Microsoft Office, research, communication, project management, and analysis. She holds a Grade 12 degree from Morris Issacson High School.

1. CURRICULUM VITAE
NomthandazoMfene
1218c Mbata drive,White CityJabavu1868, Johannesburg
Tel:0839371058/ 0722415855
Professional experience
Company : Capcorp Consulting/VodacomSC
Job Title : Team manager
Duration : 1 April 2015- to date
Responsibilities : Managing teamperformance,analysingdifferentcampaignsandcustomer
care
Company : Van de Venter,MojapeloCompanyt/aVVM
Job Title : Call centre agent- promotedtoTeam leader
Duration : January 2010 – 30 March 2015
Responsibilities : To collectonbehalf of Retail clients,tomanage agent’scollection,provide
stats,conduct PIPand coachingof agents.
Company : KML attorney
Job Title : PA
Duration : March 2007 – January2010
Responsibilities : Bookingof client,FillingandRAFclaims
Company : BP garage
Job title : Cashier
Duration : 2006 December- 2007 March
Responsibilities : Customercare andbalancingof account
Skills and competencies
- ProficientinMicrosoftWord,Excel andPowerPoint
- InternetSavvy
- Understandingof businesstrends (inthe eventindustry)
- Enjoyand have a flairfor research
- Deadline-orientated
- Excellentoral andwrittencommunicationsskills
- Abilitytoworka numberof tasks(goodprojectmanagementskills)
- Attentiontodetails
- Good researchandanalytical skills
- Punctual
- Work well independentlyandinteams
Achievements:
- VotedBestTeammanager- 2015

2. - Workeddifferentbooks(Edcon,Eskom, SABC,MTN and Vodacom)
- AchievedinLeadershipskills
- 6 years’experience indebtcollection
- Qualified/CertifiedDebtcollector
Educational Information
High School : Morris IssacsonHigh School
HighestGrade : Grade 12
Year : 2004
SubjectsDone : English
Isi Zulu
Mathematics
Accounting
BusinessEconomics
Ecomonics
References
Company : Capcorp consulting
Name : Nkanyezi
Tel : 011 463 6195 / 078 270 6510
Company : VVM
Name : Naphtally
Tel : 011 329 8500 / 0832667194
Company : KML attorney
Name : Kelly
Tel : 0836315488