Operators are moving from a Network Operations Center (NOC) model focused on network performance to a Service Operations Center (SOC) model focused on understanding customer experience with different services like Facebook, YouTube, and phone calls. A SOC provides real-time insight into how customers are using services and experiencing issues in order to quickly fix problems and improve customer satisfaction. Implementing a SOC requires analyzing vast data sources using big data solutions to understand customer behaviors and service performance. This allows operators to make smarter operational and business decisions based on customer intelligence.
enhanced Telecommunication Operating Model (e-TOM) is part of TM Frameworx. The eTOM is a comprehensive standard business processes framework. It is industry standard best practices and recommends for all business processes and or rules to support Business Support Systems (BSS) /Operation Support Systems (OSS) for communications Service providers (CSP) space. Please visit the TM Forum site for details:
https://www.tmforum.org/business-process-framework/
Companies are looking forward for single Operation center for entire IT stack, This preso summarize the design components for ESOC which will cater entire IT infrastructure and application stack from a single facility.
As the telecommunications market is evolving and new technologies such as LTE and 5G networks come into prominence, service providers need to evolve their Operations Support Systems (OSS) and Business Support Systems (BSS). They must enable higher bandwidth and content-rich applications, all while delivering new capabilities and superior experiences to users. OSS and BSS are key to delivering organizations needs for service delivery and fulfilment and business intelligence. The systems integration will help Telecom service providers to optimize expenses on their OSS and BSS systems, and at the same time improve the overall service provisioning and the quality of experience delivered to customers. This book has practical approach. It cover the fulfilment, assurance and billing processes in depth for converged telecommunication services. Customer care using web self care and social networking applications. Billing and charging concepts for GSM, 3G Networks including IMS , LTE is covered. The present day challenge in front of Telecommunication Service Providers is providing a Convergent bill to their customers. Hence Convergent Billing concepts have been included in the book. VOIP and Interconnect Billing has also been covered. BSS Data Centre Solution has been discussed in the book right from Choosing COTS software , planning and designing for BSS Data Centre infrastructure , Licensing and Sizing for Computing resources , Storage and Software, , Deigning WAN for CRM , Mediation and Provisioning , need of taking OSS/BSS on cloud. On the OSS front, the book has excellent coverage of TMN, EMS/NMS, OSS Network Operation Centre , SNMP and Management of Next Generation Networks.
enhanced Telecommunication Operating Model (e-TOM) is part of TM Frameworx. The eTOM is a comprehensive standard business processes framework. It is industry standard best practices and recommends for all business processes and or rules to support Business Support Systems (BSS) /Operation Support Systems (OSS) for communications Service providers (CSP) space. Please visit the TM Forum site for details:
https://www.tmforum.org/business-process-framework/
Companies are looking forward for single Operation center for entire IT stack, This preso summarize the design components for ESOC which will cater entire IT infrastructure and application stack from a single facility.
As the telecommunications market is evolving and new technologies such as LTE and 5G networks come into prominence, service providers need to evolve their Operations Support Systems (OSS) and Business Support Systems (BSS). They must enable higher bandwidth and content-rich applications, all while delivering new capabilities and superior experiences to users. OSS and BSS are key to delivering organizations needs for service delivery and fulfilment and business intelligence. The systems integration will help Telecom service providers to optimize expenses on their OSS and BSS systems, and at the same time improve the overall service provisioning and the quality of experience delivered to customers. This book has practical approach. It cover the fulfilment, assurance and billing processes in depth for converged telecommunication services. Customer care using web self care and social networking applications. Billing and charging concepts for GSM, 3G Networks including IMS , LTE is covered. The present day challenge in front of Telecommunication Service Providers is providing a Convergent bill to their customers. Hence Convergent Billing concepts have been included in the book. VOIP and Interconnect Billing has also been covered. BSS Data Centre Solution has been discussed in the book right from Choosing COTS software , planning and designing for BSS Data Centre infrastructure , Licensing and Sizing for Computing resources , Storage and Software, , Deigning WAN for CRM , Mediation and Provisioning , need of taking OSS/BSS on cloud. On the OSS front, the book has excellent coverage of TMN, EMS/NMS, OSS Network Operation Centre , SNMP and Management of Next Generation Networks.
It is often noticed that many of the software engineers who work in telecom domain, specially in application delevopment/testing, lag the insights to the complete picture. This results in lack of innovation in what they do and they forget to question - how can they do it better.
So for students of Telecom engineering and newbees into Telecom domain, it is essential to understand the basics of Telecom and to visualize the telecom domain as a whole. This will help them link their bit of contribution to the entire life cycle. Hopefully this presentation serves as a starter.
A Network Operations Center (NOC) is a centralized location where a team of IT professionals monitor, manage, and troubleshoot a company's network infrastructure. The NOC is responsible for ensuring that the network is running smoothly and efficiently, identifying and resolving any issues that may arise, and proactively monitoring the network to prevent problems from occurring.
In a typical NOC, IT professionals use a variety of tools to monitor and manage the network, including network management software, monitoring tools, and security systems. They also maintain documentation of the network infrastructure, including diagrams, network configuration details, and other relevant information.
The NOC team is usually composed of network engineers, system administrators, and security experts, who work together to ensure that the network is secure, reliable, and available. They also provide technical support to users who experience problems with the network or related systems.
Overall, a Network Operations Center is an essential component of any organization that relies on a complex network infrastructure to conduct its business. It enables IT professionals to effectively manage and monitor the network, ensuring that it is always available and performing optimally.
24x7 NOC services are setup to meet your infrastructure support requirements. NOC Services delivers the monitoring and management services includes network monitoring, server monitoring, application monitoring, website monitoring and US and Global 24x7.
Network Operation Centre Highlights and Practices
In complex networks, the telecom operators and IT organizations can consider the report for high level planning and operations
A network operations center, also known as a "network management center", is one or more locations from which network monitoring and control, or network management, is exercised over a computer, telecommunication or satellite network.
When two large companies merge, it often takes a while – years in some cases – before processes get redesigned to span all departments, and the new organization settles into a lean and profitable machine. And the same is true of OSS/BSS. These systems have been designed for two different purposes: to keep the network operational and to keep it profitable. But today’s demanding networks need the functions of both of these systems to work together, and to work across the varying lifecycles of products and services.
Top 10 Network Operation Center Best Practices
In this free ebook you'll find tips
and best practices related to:
5 Essential tools NOC must have:
1. How to develop and maintain team knowledge and skills
2. Training new NOC Team
3. Improving communication and collaboration within and outside the NOC
4. Escalating, prioritizing, and handling problems
Enel, AWS, and Athonet: Connecting Millions of IoT Devices on Private LTE (TL...Amazon Web Services
The upcoming launch of unlicensed spectrums globally, including CBRS in the USA (and later MulteFire globally), sXGP in Japan, and LAA in France, opens up new opportunities for deployment of 5G-ready industrial-grade private LTE networks integrated for industrial IoT applications. Deploying a private LTE network requires key considerations of both localized and widely distributed networks for highly resilient, low-latency broadband and narrow band (LTE-M, NB-IoT) LTE communications. In this workshop, we dive deep into how Enel plans to integrate millions of devices across power plants and field devices to AWS IoT using a private LTE network from Athonet to realize a smart electricity enterprise. Enel is one of the world's largest electricity utilities, with a 30-million smart meter program in Italy that has underlying LTE connectivity through a private MVNO. Athonet is a market leader globally in private LTE, with over 100 dedicated LTE networks globally for industry, public safety, and digital use cases, providing the mobile core network for Enel's private MVNO.
Network Operations Center or NOC services involve Proactive Monitoring and Management of your network infrastructure. ConcordantOne Tech has proven expertise in Network Operations Management (NOC). ConcordantOne Tech provides 24/7 NOC Service.
Operations support systems (OSS), or operational support systems in British usage,are computer systems used by telecommunications service providers to manage their networks (e.g., telephone networks). They support management functions such as network inventory, service provisioning, network configuration and fault management.
This presentation will cover the architectures for deploying high density zones, residential community services and show how both of these converge for user authentication using Passpoint technologies, how the arrival of ANDSF network selection servers and clients can be used to direct users to the best connection at any time and how SON solutions are needed to manage this ever growing mix of deployment options Service Providers are facing, making it more and more complex for users to know where to connect.
Data-enhanced customer experience: a recipe for happy and loyal customers. Perception defines quality, and it’s time to turn user data into a competitive advantage in enhancing the customer experience.
It is often noticed that many of the software engineers who work in telecom domain, specially in application delevopment/testing, lag the insights to the complete picture. This results in lack of innovation in what they do and they forget to question - how can they do it better.
So for students of Telecom engineering and newbees into Telecom domain, it is essential to understand the basics of Telecom and to visualize the telecom domain as a whole. This will help them link their bit of contribution to the entire life cycle. Hopefully this presentation serves as a starter.
A Network Operations Center (NOC) is a centralized location where a team of IT professionals monitor, manage, and troubleshoot a company's network infrastructure. The NOC is responsible for ensuring that the network is running smoothly and efficiently, identifying and resolving any issues that may arise, and proactively monitoring the network to prevent problems from occurring.
In a typical NOC, IT professionals use a variety of tools to monitor and manage the network, including network management software, monitoring tools, and security systems. They also maintain documentation of the network infrastructure, including diagrams, network configuration details, and other relevant information.
The NOC team is usually composed of network engineers, system administrators, and security experts, who work together to ensure that the network is secure, reliable, and available. They also provide technical support to users who experience problems with the network or related systems.
Overall, a Network Operations Center is an essential component of any organization that relies on a complex network infrastructure to conduct its business. It enables IT professionals to effectively manage and monitor the network, ensuring that it is always available and performing optimally.
24x7 NOC services are setup to meet your infrastructure support requirements. NOC Services delivers the monitoring and management services includes network monitoring, server monitoring, application monitoring, website monitoring and US and Global 24x7.
Network Operation Centre Highlights and Practices
In complex networks, the telecom operators and IT organizations can consider the report for high level planning and operations
A network operations center, also known as a "network management center", is one or more locations from which network monitoring and control, or network management, is exercised over a computer, telecommunication or satellite network.
When two large companies merge, it often takes a while – years in some cases – before processes get redesigned to span all departments, and the new organization settles into a lean and profitable machine. And the same is true of OSS/BSS. These systems have been designed for two different purposes: to keep the network operational and to keep it profitable. But today’s demanding networks need the functions of both of these systems to work together, and to work across the varying lifecycles of products and services.
Top 10 Network Operation Center Best Practices
In this free ebook you'll find tips
and best practices related to:
5 Essential tools NOC must have:
1. How to develop and maintain team knowledge and skills
2. Training new NOC Team
3. Improving communication and collaboration within and outside the NOC
4. Escalating, prioritizing, and handling problems
Enel, AWS, and Athonet: Connecting Millions of IoT Devices on Private LTE (TL...Amazon Web Services
The upcoming launch of unlicensed spectrums globally, including CBRS in the USA (and later MulteFire globally), sXGP in Japan, and LAA in France, opens up new opportunities for deployment of 5G-ready industrial-grade private LTE networks integrated for industrial IoT applications. Deploying a private LTE network requires key considerations of both localized and widely distributed networks for highly resilient, low-latency broadband and narrow band (LTE-M, NB-IoT) LTE communications. In this workshop, we dive deep into how Enel plans to integrate millions of devices across power plants and field devices to AWS IoT using a private LTE network from Athonet to realize a smart electricity enterprise. Enel is one of the world's largest electricity utilities, with a 30-million smart meter program in Italy that has underlying LTE connectivity through a private MVNO. Athonet is a market leader globally in private LTE, with over 100 dedicated LTE networks globally for industry, public safety, and digital use cases, providing the mobile core network for Enel's private MVNO.
Network Operations Center or NOC services involve Proactive Monitoring and Management of your network infrastructure. ConcordantOne Tech has proven expertise in Network Operations Management (NOC). ConcordantOne Tech provides 24/7 NOC Service.
Operations support systems (OSS), or operational support systems in British usage,are computer systems used by telecommunications service providers to manage their networks (e.g., telephone networks). They support management functions such as network inventory, service provisioning, network configuration and fault management.
This presentation will cover the architectures for deploying high density zones, residential community services and show how both of these converge for user authentication using Passpoint technologies, how the arrival of ANDSF network selection servers and clients can be used to direct users to the best connection at any time and how SON solutions are needed to manage this ever growing mix of deployment options Service Providers are facing, making it more and more complex for users to know where to connect.
Data-enhanced customer experience: a recipe for happy and loyal customers. Perception defines quality, and it’s time to turn user data into a competitive advantage in enhancing the customer experience.
Digital transformation through integrationCetrixSaudi
The business world is undergoing a revolution. With the proliferation of technology across our lives and work, industries around the world are realising that the tried and trusted methods that have kept them moving forward might no longer suffice. Consumers today are connected, informed, and unprecedentedly technologically savvy, and as a result, the companies they deal with are expected to be the same.
Effective performance engineering is a critical factor in delivering meaningful results. The implementation must be built into every aspect of the business, from IT and business management to internal and external customers and all other stakeholders. Convetit brought together ten experts in the field of performance engineering to delve into the trends and drivers that are defining the space. This Foresights discussion will directly influence Business and Technology Leaders that are looking to stay ahead of the challenges they face with delivering high performing systems to their end users, today and in the next 2-5 years.
OSS/BSS Explained, Part 1: It used to be simple, now a massive transformation...Ericsson OSS/BSS
Customer experience is the foremost reason why operations and business support systems (OSS/BSS) have become a key area of investment for any communications services provider.
Learn more about Ericsson OSS/BSS: http://www.ericsson.com/realize
TABS, is an integrated software package designed for the mobile, ISP, and traditional fixed network services. This capability provides us with a solution that is already well versed in supporting Local, International. TABS convergent Customer Care & Billing system undertakes the whole billing process of a single converged system and rates all services against a single unified rating scheme.TABS solutions have been implemented in 38 sites for the major telecom groups providing Non stop services for over 100+ customers.
The ITS solution is based on SOA (Service-Oriented Architecture), which helps business owners respond more quickly and in a cost-effective manner to changing market conditions. With SOA, business changes can be easily met through customization rather than traditional custom development, making it easier to quickly implement changes without requiring radical system modifications. The ITS SOA-based solution also simplifies interconnection with and usage of existing IT assets, which facilitates integration with existing systems and increases interoperability.
Smart Grid Operational Services: Selecting the Right Mobile SolutionCapgemini
Whether you manage field service operations within the utilities industry or some other large business operation, a mobile computing solution can strengthen your field service capabilities, lower your operating costs and improve customer service.
With mobile devices in hand, field technicians, engineers and supervisors alike discover that information flow increases and costly data entry errors become issues from the past.
The mobile computing market abounds with “cool” devices, but embracing innovative technology alone can easily distract an organization from finding an intelligent mobile solution that will ultimately meet the needs of its users.
In other words, preparing for the technology is every bit as critical as selecting it.
This paper describes the 3 stages recommended for deciding on, and ranking the importance of, available solution options, and how proper planning can improve the total cost of ownership (TCO) of the solution. It also reviews common obstacles that impede deployment and thwart a positive return on investment.
Fast-Tracking Digital: A Blueprint for Communications Services ProvidersCognizant
For communications services providers (CSPs), becoming a digital business is essential to remaining relevant and competitive, and meeting customers’ demands for best-in-class, omnichannel experiences that simplify and personalize communications and transactions. Building this capability requires integrating existing capabilities within the context of a larger digital ecosystem and industry-specific platforms. When it comes to digital transformation, the question isn’t if to start, but how – and where.
Find More About Temenos T24 The Future In Banking.pdfMaveric Systems
The core banking services that the bank provides include accepting deposits and issuing loans,
controlling monetary transactions, saving account and account holder information, utilizing a
database to connect all accounts and account holders, maintaining its own fixed and variable
accounts costs and routine maintenance, such as opening and closing accounts, calculating
interest, etc.
Software Design Implementation
Connie Farris
Colorado Technical University
Software Design
(CS457-1903B-01)
Imad Al Saeed
08/28.2019
SOFTWARE DESIGN IMPLEMENTATION 3
SOFTWARE DESIGN IMPLEMENTATION 3
Abstract
I have decided after great thought, to design a client/server for a bank system.
SOFTWARE DESIGN IMPLEMENTATION 3
This paper will discuss and explain every phase of this project from start to finish starting with week one until the final design in week five. Every detail of this design will be laid per the instructor`s. directions. The whole design will be thought out and have certain aspects considered from the beginning. At the point when the Client-Server model is looked at from the financial business' viewpoint, a few contributing variables can be seen that consider the model to have an incredible positive effect in the space.
Software Design Implementation
Table of Contents
Abstract2
Design Introduction4
Banking and Client/Server4
Introduction5
Outline6
Design Specifics7
Issues, Answers and Design7
References:11
Design IntroductionBanking and Client/Server
A client -server configuration shows a couple of focal points for any item improvement gathering. These focal points can be seen from the most punctual beginning stage of structure completely through help of a system. Client- Server offers two or three potential contributing components that moves programming applications to the undertaking level of passed on frameworks. (Slope, Kruth, Salisbury and Varga, 2010) The Client-Server auxiliary model presents makers with a couple of key points of interest and two or three injuries that can be managed and diminished.
When the Client-Server model is seen from the budgetary business' perspective, a couple of contributing factors can be seen that mull over the model to have a remarkable beneficial outcome in the space. The money related business has moved towards practically a completely electronic locale. As this electronic insurrection has happened, banks have been scrambling to remain mindful of reliably changing customer demands. (Slope, Kruth, Salisbury and Varga, 2010) Shoppers are continually looking for more access to their information, access at snappier speeds, and access from essentially any device they have. Client Server configuration has been at the center of this reliably changing programming scene and thinks about some key fragments of these systems to work effectively.
Example:
Introduction
The bank has been analyzing ways it would improve its client association and make its things and associations essentially continuously open to its clients. With their energetic paced lives, these clients need the choice to get to their bank and be rapidly furnished with a wide gathering of things and associations they would have regularly expected to visit the physical branch to get to. The customers ought to build up a web banking stage, and everything considered the get-together will be, so to.
How Agile Application Portfolio Rationalization Delivers Digital SuccessCognizant
Application portfolios benefit from frequent tweaks based on honest user feedback; this enables IT to provide the right mix of applications with the least delay and cost to advance business objectives.
Similar to NOC to SOC: A Next-Gen Approach to Understanding and Proactively Assuring Customer Experience (20)
A guide to regional nonprofit organizations. Sold as a marketing tool for local nonprofits to attract donations and funders. I was responsible for arranging the entire publication and reaching out to all organizations to aggregate information and media assets. I then formatted, edited, and rewrote content as needed to fit the general editorial vision.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
How world-class product teams are winning in the AI era by CEO and Founder, P...
NOC to SOC: A Next-Gen Approach to Understanding and Proactively Assuring Customer Experience
1. NOC to SOC: A Next-Gen
Approach to Understanding
and Proactively Assuring
Customer Experience
2. | empirix.com
Operators today need a more sophisticated, real-time view of performance, one that
provides a deeper understanding of how customers are using and experiencing specific
mobile services, be they Facebook, video streaming or talking on the phone. With greater
insight into customer experience—by application—service providers can streamline
operational process to quickly fix and proactively preempt subscriber impacting issues
to avoid:
uu Customer dissatisfaction when they experience issues with beloved applications
uu Churn as issues go unnoticed and uncorrected
uu A disconnected conversation between customers and support due to an operator’s
inability to see all the factors that impact a specific application or service in one view
uu Excessive time to repair
With mobile usage exploding, service providers today are struggling to find the most effi-
cient, elegant solutions for managing growth and effectively ensuring user experience in
real-time. Many operators are saddled with reactive and fragmented surveillance solutions.
Engineers are running in every direction when customers complain about problems with
YouTube, Facebook or phone service.
Unfortunately, the complexities inherent in delivering mobile service have also increased
exponentially. New, more sophisticated applications are being released daily. Each of
these applications utilize multiple protocols, components, transcoding methods and
access points to provide a complete service for the user. Of course, operators must
also assure the performance and interoperability of the underlying LTE, WiFi Offload
and Packetcable IP-based access mechanisms to deliver the best possible experience.
Today, most operators cannot see into the complex interactions that must work flawlessly
together to deliver a specific application’s service.They need real-time visibility and intel-
ligence to quickly fix issues—and proactively preempt them.
Operators need more than network performance metrics to fully understand what the
customer is experiencing. After all, no one calls in to report that the server’s video queu-
ing mechanism is overloaded. Instead, they complain about not being able to satisfactorily
watchYouTube videos. Customers don’t report unacceptable packet loss or high retrans-
mission ratios during their 4G data sessions. Rather, they criticize the service on their new
4G phones.
Empirix is the
recognized leader
in delivering
end-to-end
network
performance
visibility and
analytics.
Figure 1: Quality of Experience as key driver for all the Business decisions
3. | empirix.com
THE NOCTO SOC EVOLUTION
To master these new complexities, smart service providers are evolving from a network-oriented
view of their operations to a more service-oriented view, effectively moving from a Network Opera-
tions Center (NOC) into a Service Operations Center (SOC). It is an inevitable evolution of how
companies organize operationally. Moving beyond a model focused on managing only network
equipment, the SOC examines services as well as client-server applications for performance and
availability, and determines how customers are impacted by detected service issues. It provides a
real-time view of how customers are experiencing each service, be it Facebook, YouTube or Skype.
By evaluating issues through this lens, operators can take a more proactive approach to providing
a great experience, especially for the services (and the subscribers too) that generate the most
revenue.
The operational benefits are easy to understand: proactive assurance, faster time to repair and
increased productivity. Organizations with visibility into customer experience in real-time will be
in a better position to efficiently allocate software, hardware and human resources. The SOC also
provides a greater understanding of how customers are using mobile services in general, which
applications are most popular and how behaviors are evolving over time. This intelligence benefits
both operational teams and the organization as a whole.
IMPLEMENTATION CHALLENGES
Although monitoring is an essential element of both the NOC and SOC, creating a service-oriented
understanding of customer experience in real-time requires significant work. Every communication
event—whether it is a machine talking to a machine, a customer making a phone call or a teenager
posting a new Instagram photo—generates a tremendous amount of data. All the data needs to be
collected and correlated instantaneously with information from other billing and operational systems,
as well as off-net data sources.
New models of customer behaviors and functional service components must be created in order to
identify anomalies and take a proactive approach to ensuring services.
There is a need for a common data container and transport to assure data integrity across the multi-
tudes of data warehouse and network element management systems.
Figure 2: Filling the gap between the indicators measured at network level and the experience as perceived by the subscribers
4. | empirix.com
The SOC must
be able to
quickly mine
a vast amount
of network,
application,
customer, billing
and, some cases,
partner network
data. SOCs need
access to Big Data.
The Empirix Approach
A BIG DATA CORE
To provide a real-time view of customer experience by application or service, the SOC
must be able to quickly mine a vast amount of network, application, customer, billing
and, some cases, partner network data. SOCs need access to Big Data.
Today, most service providers are in some stage of implementing a Big Data solution. In
some cases, these are department specific implementations. Others are using a central-
ized solution to improve decision-making across their entire organization.
Regardless, operators can leverage these Big Data investments to create service-orient-
ed solutions that provide intelligence on performance issues. Of course, additional data
science work will be needed to develop the correlations and algorithms that will provide
the exact information required to successfully operate a SOC.
Operators that have to first implement a Big Data solution before they can design the
SOC will have a more complex undertaking.
CAPITALIZING ON INNOVATION
The benefits of creating a SOC extend beyond to bounds of the operations depart-
ment. SOCs offer an unprecedented understanding of customer behavior with regards
to which services they are using, including the how, when and where. This intelligence
enables smarter decisions across the organization. For example, marketing groups can
tailor personalized offerings or determine which content provider would generate the
most “premium service” revenue. Operators can better design innovative, business-crit-
ical services for valued corporate clients. Finance can endlessly examine the factors that
impact cost per bit delivered. And, planning departments can optimize customer experi-
ence by pinpointing where and when to deploy the next LTE hotspot or service upgrade.
GETTING STARTED
To ensure the success of this important undertaking, service providers need to outline
their approach. First, the company must identify its key business objectives (KBO), the
goals that the business would like to achieve by deploying a SOC. Once these goals have
been set, they need to be realized. This requires defined measurements of success.
These metrics can drive the inventory and validation of all the data, which then provides
the blueprint for the SOC’s architecture design. After the system dg NOC facility or a
new Services segment. Of course, best practice suggests a controlled trial before full
deployment. Interestingly, it is not always the VP of Operations leading the SOC charge.
5. | empirix.com
Innovative executives who understand the value of a “data-driven” culture are also cham-
pioning these efforts. Others have a specific set of KBOs that only this type of solution
can help achieve.
No matter the reason, the benefits are clear. Analyzing performance, not by how well the
bits and bytes are flowing across the network but rather by how well customers are able
to use specific mobile services, offers a better understanding of customer experience.
This service-oriented approach provides actionable intelligence on problems that will
streamline operational processes, enabling operations to quickly fix and proactively pre-
empt subscriber impacting issues. With a clearer understanding of real-time and evolving
customer behaviors, companies can optimize both revenue and cost models to maximize
profitability. Leveraging this intelligence at every turn, companies have the insights they
need to out- compete anyone.
ABOUT EMPIRIX
Empirix is the recognized leader in delivering end-to-end network performance visibility
and analytics, empowering our clients to improve business performance through solu-
tions that enable Service Providers to proactively preempt problems by predicting the
customer service experience.