1. Curriculum Vitae
Name: James Barlow Jackson Address: 33 Kelgate, Mosborough, Sheffield, S.Yorks, S20 5EJ
Telephone: Home – (0114) 2280112, Mobile – 07811 326982
Email: jbjackson0160@hotmail.co.uk
Date of Birth: 31st
August 1964 Status: Married
IT Experience: 25 Years
5 Years IT Operations Management
15 Years Programme/Project Management
5 Years Programming, Analysis and Support
Overview
I am an experienced Programme and IT Manager with a strong delivery track record which has been gained
in the Public Sector, Manufacturing, Financial Services and Utilities sectors working with blue chip
companies such as the NHS, Nationwide Building Society, Norwich Union, PowerGen, Unisys and
Network Rail.
My recent experience has been as a lead manager, used to forming and managing multi-disciplinary teams
of Project Managers, Consultants and Technical Resource that deliver across the traditional reporting and
management boundaries of a large company. I am experienced in managing projects and operational
environments with values of up to £10m and up to 20 professionals.
Through management of the full life cycle and personal responsibility for delivery, I am skilled in the
following areas: -
• Programme and Project Management
• Structured Project Management (Prince Methodology)
• Financial Control
• RAID Management
• Formulation and management of multi-disciplinary teams
• Close liaison and facilitation of all levels of management
• Feasibility Studies, Business Cases and Investment Proposals
• Third party supplier management
• Resource planning
• Service Delivery
• Outsourcing
• IT Operations Management
• Incident and Change Management

2. Career History
Walgreen Boots Alliance (Jun 2016 – Present)
Lead Project Manager – Loyalty and Analytics IT
Project management IT systems integration for Boots’ On-line redemption project
Project Management of website upgrades (US and Ireland) for Global Brands Division
Wilkinson Hardware Stores (Nov 2012 – April 2016)
Programme/Senior Project Manager
Wilkinson are undertaking various IT and business initiatives. My involvement in these initiatives include:
The planning and management of failover testing for a new SAP infrastructure platform
Project management of a tactical Citrix solution for 500 SAP users
Management of a new Active Directory project
Management of a new core (Cisco Nexus) network implementation
Project Management of SAP data archiving project
Project Management of a new IBM V7000 storage environment
Implementation of a Service Catalogue via Business Impact Assessment with Deloitte
SAP Application and environment upgrades – Forecast and Replenishment and PI
Project Management of a new Backup and Restore environment/technology
Technical remediation programme across the SAP landscape
Project Management of the implementation of a PCIv3 wifi solution across 375 stores – ongoing
Management of Operating System upgrade on AS400
Business case, budget approval and scoping for the following projects - desktop upgrade (backend and
front-end), Modular Data Centre build, server migration and WAN upgrade
Nationwide Building Society (May 2011 – Oct 2012)
Senior Project Manager
Nationwide are undertaking the implementation of a new Development Suite and Storage exploitation. The
project includes:
New storage implementation of 150Tb
New server farm on a vSphere platform
Migration of 600 incumbent virtual servers
Business requirements and analysis phase
ITTs for the Society’s compute/storage platform and Development Suite
Areas of management for the above includes, Stakeholder Management, Business Case, PID, budgets,
planning, design, resourcing (internal and 3rd
party), implementation, testing and handover to BAU
Capgemini (January 2011 – May 2011)
Senior Infrastructure Project Manager – Project Recovery
Management of the design and implementation of a new active directory
Management of the design and implementation of a vSphere platform – 200 servers plus associated storage
(IBM V7000)
Management of 7 technical resources

3. Application migration of business critical applications to resilient storage
Guys and St Thomas’ Hospital (June 2010 – January 2011)
Senior Infrastructure Project Manager
The hospital was undertaking the following to its server and storage infrastructure:
New NetApps Storage
Migration of File and Print Services for 5,000 users
Storage (SGI and EMC) rationalisation
Application migration of business critical applications to resilient storage
VSphere implementation
Business Continuity analysis
Financial review of large infrastructure programme - £4.9M
A4e - Action for Employment (Nov 2009 – June 2010)
Senior Infrastructure Project Manager
A4e is undertaking and upgrade to its network and server infrastructure. These upgrades include:
New SAN and NAS implementation
Email migration and archiving from Lotus Notes and Echnage2003 to Exchange2007
Virtualisation of 40 servers
Firewall Upgrades
New data backup and encryption infrastructure
Other responsibilities included:
Implementation of new Change Request and Incident Management Processes
New office buildout and migration for 200 users
GMAC – Provident Insurance (PI) and Car Care Plan (CCP) (Nov 2008 – Sept 2009)
Infrastructure Project Manager
Post the procurement of PI and CCP by GMAC, the integration of networks, servers, desktop and support
outsourcing environments was undertaken via a programme of IT projects. As a manager within this
programme I had responsibilities for the delivery of the following areas:
Detailed planning of all streams
Application Test Management
UAT Test Management
IP Re-addressing to new VLAN
Server rationalisation and data migrations to new infrastructure – Desktop and Server
Management of outsourcing of desktop support to EDS
Business Communications
CPA Global (July 2006 – Nov 2008)
WAN and SAN Global Project Manager
CPA has undertaken a large investment in their IT infrastructure via a programme of IT projects. As
manager of this programme I was responsible for the delivery of the following projects:
New Data Centre build-out
Server rationalisation and data migrations to new data centre
Global Citrix Upgrade

4. Implementation of EMC and IBM SAN infrastructure in Jersey and America
Server upgrades in France, America and Australia
Provision of new corporate backup system
Other responsibilities at CPA included:
Management of outsourcing of desktop and server support in Australia and America
Due diligence and integration of CPA acquisitions in Germany and America
New office buildout and migration
BR Suite build out and system Business Continuity testing
Dell (November 2005 – Oct 2006)
Programme Manager
Responsible for Wintel, SAN, Desktop and Server infrastructure projects at various Dell customers,
including education authorities, local government, aerospace and distribution.
Other areas of management responsibilities include business engagement, hardware planning, testing, and
deployment, 3rd
party supplier management of other Project Managers, resource profiling and P&L
responsibility.
Littlewoods Home Shopping (January 2005 – July 2005)
Desktop Delivery Manager
Responsible for the migration and integration of 10,500 users across two companies, including the rollout
of W2K, AD, Windows2003 server and Exchange2003
Other areas of management responsibilities include business engagement, migration plan, testing,
deployment, 3rd
party supplier management, member of RFP team for hardware procurement (25%
reduction on current prices) and resource profiling.
The role also includes the management of seven Project Managers whose projects include all business
moves and changes, a Greenfield relocation of 1,100 users and business initiatives.
Network Rail (September 2001 – January 2005)
Infrastructure Project Manager
Migration manager for the rollout of XP, AD and Windows2003 server to a 15,000 user base.
Responsibilities/input includes implementation proposal, migration plan, testing, deployment and 3rd
party
supplier management.
Management of AD/XP infrastructure for the in-sourcing of 6000 personnel. Technologies include
SMS2003, Exchange2003, Windows2003 Server and EVA SAN environments.
Management of delivery for the re-location of SANs and 50 servers to a new data centre. This included
resources, deployment, design, profit and loss accountability and business management interaction.
Management, co-ordination and integration of projects within the infrastructure environment, including ten
SANs, 350 NT and 60 Netware Servers serving user population of 13,000.
Management of multiple Project Managers within integrated areas of work.

5. Customer and service management to the Business.
Unisys (September 2000 – September 2001)
Project Manager/Interim Operations Manager
Central co-ordination and integration of all projects within the infrastructure environment.
Operational Management of 80 IT Staff across a 6000 user base accessing five SANs and 150 servers.
Management of five Implementation/Project Managers.
Liaison with Business Streams to produce development and implementation plans.
Customer relationship management into Network Rail.
Projects Undertaken - £20m Operating System upgrade (Windows 3.1 to NT4) that included budget,
resource and infrastructure planning and management.
PowerGen System Support (October 1999 – August 2000)
Infrastructure Project Manager
Central co-ordination and integration of all projects within the infrastructure environment.
Management of 4 Project Managers within integrated areas of work
Customer and service management to the East Midlands Electricity business stream
Project initiation of two £3m projects (Asset Repository and Programme Planning) that included budget,
resource and infrastructure planning
Co-ordination of third party service providers and Business IS departments.
PowerGen/East Midlands Electricity (August 1998 – September 1999)
Project Manager – Y2K and NT4 Implementation
Project initiation, which included outlining priorities, costs, timescales, controls, monitoring techniques,
business problem statements and feasibility study.
Management of third party suppliers. Computerland and Perot Systems Europe.
Obtaining approval for expenditure and generation of low-level plan.
Y2K implementation and risk management including application migration, risks and issues.
Implementation and rollout of a new messaging suite (Lotus Notes).
Conduct management of training requirements and physical rollout.
Norwich Union Plc (December 1994 – August 1998)
IT Manager – Group Distributed Computing
Heading up an eleven man team that facilitated the support and development of all on-line systems at the
Sheffield Head Office and satellite branches.
This role also included the budgetary control, planning and implementation of all hardware and software
installations as well as the organisation of the day-to-day support.
Other responsibilities included staff recruitment, training, budget ownership and liaison with third party
suppliers.
The planning and co-ordination of the rollout of 8000 NT4 and WARP PCs across all of Norwich Union’s
sites as part of an £11M project.

6. Customer and service management to the Business.
Unisys (September 2000 – September 2001)
Project Manager/Interim Operations Manager
Central co-ordination and integration of all projects within the infrastructure environment.
Operational Management of 80 IT Staff across a 6000 user base accessing five SANs and 150 servers.
Management of five Implementation/Project Managers.
Liaison with Business Streams to produce development and implementation plans.
Customer relationship management into Network Rail.
Projects Undertaken - £20m Operating System upgrade (Windows 3.1 to NT4) that included budget,
resource and infrastructure planning and management.
PowerGen System Support (October 1999 – August 2000)
Infrastructure Project Manager
Central co-ordination and integration of all projects within the infrastructure environment.
Management of 4 Project Managers within integrated areas of work
Customer and service management to the East Midlands Electricity business stream
Project initiation of two £3m projects (Asset Repository and Programme Planning) that included budget,
resource and infrastructure planning
Co-ordination of third party service providers and Business IS departments.
PowerGen/East Midlands Electricity (August 1998 – September 1999)
Project Manager – Y2K and NT4 Implementation
Project initiation, which included outlining priorities, costs, timescales, controls, monitoring techniques,
business problem statements and feasibility study.
Management of third party suppliers. Computerland and Perot Systems Europe.
Obtaining approval for expenditure and generation of low-level plan.
Y2K implementation and risk management including application migration, risks and issues.
Implementation and rollout of a new messaging suite (Lotus Notes).
Conduct management of training requirements and physical rollout.
Norwich Union Plc (December 1994 – August 1998)
IT Manager – Group Distributed Computing
Heading up an eleven man team that facilitated the support and development of all on-line systems at the
Sheffield Head Office and satellite branches.
This role also included the budgetary control, planning and implementation of all hardware and software
installations as well as the organisation of the day-to-day support.
Other responsibilities included staff recruitment, training, budget ownership and liaison with third party
suppliers.
The planning and co-ordination of the rollout of 8000 NT4 and WARP PCs across all of Norwich Union’s
sites as part of an £11M project.